PacSun Reviews 

Ordered shorts 2 weeks ago and never came. Got email saying order was canceled and was never reimbursed.

gracias a estos comentarios tome la decision de NO comprar en ese sitio se ve que te estafan de todas las maneras posibles, es una lastima tiene buenas cosas DEMASIADO BUENO PARA SER CIERTO deconfie al no aceptar paypal como metodo de pago no se como no revisan eso las autoridades no que EEUU son muy estrictos y entonses?
gracias a todos

I ordered several items on June 18, paying for the expedited shipping. Most of the items arrived within the 3-business day window; one, however, did not. While a label was made for the item within a few days of my purchase, the FedEx shipping status continued to say that the item had not been received by them (I'm also signed up to get texts whenever FedEx receives a package that is being shipped to me). I contacted PacSun about this first via email and was not sent back a response. After a day I tried the online chat and was told that it was a carrier issue (even though I clearly told them/sent them a screenshot showing that the package was not at FedEx then). They said to come back to them after July 5 for a refund. I explained to them that I would no longer be at the shipping address at that time, which was the whole reason for paying extra for the expedited, and asked that they please send the package back for a refund (which should have been easy if it wasn't dropped off already). They said they would send a message to their internal team to do that; however, I very much doubt that happened as they also said they would refund me the shipping cost and did not do so. After several more attempts to contact customer service, I did finally get a refund for my shipping; I also got a continued "carrier issue" excuse, with zero solutions, and was addressed by the completely wrong name. Finally, I got a text from FedEx the other day that the package was on its way, and would arrive July 6. I tried one more time to contact them, and say that a) It was arriving past the July 5 cutoff b) I was still going to be gone, and therefore paying $30 for someone else to receive the item I ordered. The last representative said she understood and would work on my refund/they would get back to me within a day. Of course this never happened. I also tried writing a review on PacSun's website, and it was promptly taken down. This company obviously has zero interest in the wellbeing of their customers; I had actually bought pretty frequently from them in the past too, but if this is the kind of loyalty I receive back then I would prefer to shop somewhere else.

Wish I could put 0 stars. Do NOT order online from this company. I express shipped my items to be here before my vacation. I paid 168$ for these items and received the completely wrong order. They then said in order to receive the items I paid for and express shipped I have to go return the wrong items before they will ship the correct items. It was not my fault I received the wrong order and with work during the day I don't have time to go return. They did absolutely nothing to help.

Customer service is horrible. Received the wrong item and they won’t send out the item I ordered until they receive the wrong item back.

Never have left a public review like this!
Can input a 0 star?
I ordered 05/08 expedited delivery for 05/10 purchasing a high-end brand and I still have no package. They won't assist, but they refunded the expedited shipping fee. Had me wait for 2 days per their policy and I did. Then they said the next step is for me to file a police report? I'm not going to lie and claim theft when this package never arrived. They even asked for my patients because currier and delivery have been behind. Ok, understand this but I still have not package! First purchase online with pacsun and will not do it again. I will not let this go, but you should beware of this retailer. Brands need to be cautious of using this retailer! Its insanity! Beware

Terrible customer service!!!!! Wow! You guys really do NOT care. You sell defective product and do not help the customer. SHAME ON YOU!!!

I've only ordered from PacSun.com once and will never order again. I ordered a few t-shirts online and few days after receiving them went to the store to return one (it didn't fit). The website clearly states that online orders can be returned in store.

The store associate and manager told me that they could not process returns for items purchased online due to a "corporate wide software issue". They could not offer any suggestion regarding how to return the merchandise other than to contact the website.

I contacted the online customer service and was not given any explanation regarding the "software issue". I was told I could return by mail for a fee of $7.00.

I tried calling the store to see if perhaps the software issue has been fixed so that I could drive back and return the shirt. The store does not seem to be answering their phone (I've tried calling multiple times during their normal business hours).

Save yourself a lot of time and frustration and order from one of their many competitors.

Sent my return back got refunded then a month later they dipped into my credit card and charged me for the items I returned without me knowing then refused to give the money they took back. Never buying from here again and now I need a new card.

What everyone is saying about shipping is CORRECT. Do kot order online. You will wait for a very Looong Time. I bought 3 items on the 28th of Feb. Saw that it was shipped on the 4th. 2 items started moving on the 11th and 1 item still in Grovecity. The 2 items is going from State to State. Everyday the 2 items are in a different city. The 1 item in Grovecity hasn't moved since the 4th of March. I contacted Customer care Via Chat. They said wait until the 22nd of March for the 2 items that are moving and wait till the 23rd for the 1 item that hasn't moved. WAIT, what? Wait till the 22nd and 23rd? After it states it has been shipped on the 4th of March. Customer care states that is when I can file for a missing package. It is now the 13th of March and no package yet. So Please do yourself a favor and NEVER, NEVER, NEVER online shop with Pacsun.com.

Today an employee spoke to me in a very rude manner and implied that the clothing wouldn’t fit me and would be too expensive for ne. Don’t shop there. They don’t carry many sizes anyway

Glitchy website. Bad customer service. My items come in multiple packages. However, their clothes are cute and i love how there are ALWAYS sales on everything. If you’re a first time buyer, its worth it.

If there was an option for 0 stars this business would qualify. For a clothing company of this size to provide such poor customer service tells you how much they care for their customer base. For something as simple as asking a store to send a pair of shoes to another store located within 1 hour distance (which pretty much every business accommodates), to paying for items online through PayPal (ie VISA) yet unable to return items in store because they were purchased through PayPal, to returning items via mail after not accepting in store for a reduced refund because of the 30 day return policy (returned day 33)… don’t waste your time talking to customer service, you will hear the pages turning as they recite company policy. Will plan to find items as seen on Pacsun on competing sites, even if it means paying more, to avoid this company in future.

Customer service is useless. Didn't send the pants I bought and tried to blame it on ups. Pants are now out of stock. You suck packsun.

Do not buy from this company. They ripped me off of $100 and they clearly support the KKK.

Horrible customer service. I ordered a package from them for a gift. It never arrived and it was marked as delivered. I contacted FedEx who sent me to pacsun who sent me to a messaging service that was zero help. They told me to wait 2 more days and then we may be able to discuss further options. Reading the other reviews confirms my frustrations and I would urge everyone to stay away from this store. Unless you enjoy being ran around. Very dissatisfied

Worst customer service. Their online ordering system revised our address so order was sent to the wrong address. When we called to let them know, they required a police report to issue refund. Ridiculous, especially as this was their fault. Note also that when we called, one agent told us the refund was approved. When we called back, the next agent had no idea what we were talking about. Again, indicated we needed a police report.

They ended their phone support by directing all customers to their site to use the NON-WORKING CHAT. Email is the only way of communicating with this poor excuse of a company. If you are waiting for an order, exchange, or anything else from this fraud of a company you can kiss your money goodbye.

My $87 order never arrived and they said it could have been stolen but they’re not gonna give me a refund without a police report. I live in a big city, you think they’ll send a detective for the case of some missing jeans? I just want my money back. I think it’s ridiculous that a company would say no because of something that isn’t even my fault. Other companies will send another order. Now I’m out $87.

After working at Pacsun for many years, the company is terrible, clothing quality is not worth the pricing, sizes run smaller than advertised, sales advertised are never actually happening. PayPal orders cannot be returned in store except for store credit. Please don't be mean to the local store workers because upper management is the true issue. No organization or communication, leaving employees frustrated and feeling like helping isn't worth their time