PacSun Reviews 

ordered two pairs of sweat shorts that ended up getting sent back to the warehouse even though the address I had on file was correct. I went through 3 different customer service reps that said that I would be able to get a reshipment only to find that they gave me a refund instead. When I asked what happened they said that I asked for a refund instead of a reshipment. this is the 2nd time i’ve had an awful experience with customer service.

Pac sun sucks never received my item and was told to file a police report beware dont order from them. I have never experienced such bad customer service from a company

I’m waiting for my delivery. Wasn’t cheap so I been waiting for it and I swear it hasn’t moved.

I ordered on 12 Dec 22 but now and didn’t receive yet . It is difficult for contact customer service . No reply anything , they are suck people . Do not order with them !!!!

Called at least 8 times for an online order filled with issues. Delivered to wrong address...then one pair of jeans never shipped but they never contacted me. Every time I call I speak to the same woman who is very nice but does nothing to resolve the issue

THEE WORST!!! DO NOT...I REPEAT DO NOT ORDER WITH THEM. ORDERED SOMETHING ON THE 12TH, IT HAS YET TO SHIP OUT AND THEYRE TELLING ME THEY HAVE UNTIL THE 2D OF JANUARY. DO NOOOOOOOOOOOOOT ORDER WITH THEM

I purchased a pair of jeans for my teenage daughter in a store. They fit great but literally fell apart in the crotch 3 months later after wearing them maybe 10 times. I thought it was a fluke and bought another pair. IT HAPPENED AGAIN! I took them to the store and they didn't care one bit. Clearly the crotch has fallen apart and not even on the seam. Just horrible. Never again

My 1st time shopping with them and I'm over it already. I ordered a BOGO perfume deal and a sock/hat combo gift. I got them. There nice. Well when I opened the package for the perfume there was only one. So I'm thinking it was a mistake and I call. The customer service is so rude. I explained the issue n the guy said they don't haven't had that deal in months. Well I know I'm blind but I I can read. He told me I didn't order what I ordered. The only reason I got it was to give the other one to my step kid for Xmas. So thanks for the waste of time n money. What I spent I could of went to Walmart got her something. Treat ur customers better. Never ever ordering anything again.

If it could, I will give 0 star. The customer service was sucks. I didn’t receive one of my packages. They ask me a police report for issuing the refund. ??? Ridiculous

I placed an order early November and paid $20 for overnight shipping. I never got the package and emailed customer support asking for a refund – both for my order and the shipping cost. At first they told me they would issue the refund. Great! After about 2 weeks of waiting for the refund to show up on my account I reached out again to see what was going on. Now they tell me I need to send the clothes back in order to get the refund. What clothes? I never got the package! I tell them to figure that out with FedEx since I can see on the tracking app that they still have it in a warehouse. Finally they agree to issue the refund. Great! After another 2 weeks waiting for my refund to appear, I see that they've only refunded $20. I go back into my emails and they are pretending like my entire order was $20 which is not the case. I feel like they are acting like they need the rest of my money more than I do so they're gaslighting me about the situation and I'm tired of fighting customer service to get what I'm owed. I'm very disappointed with this experience and thought PacSun would handle this much better than they did.

Im closing my account with pacsun for a simple transaction that would end up wasting my time. Usually shipping will take 7 business days or less thats what they say, so i waited. Its been 2 weeks no package and checked the tracking and no progress. I called customer service they told me to wait cause in their end its on its way. Another week comes by no package so i called them again and same thing. On the forth week no package and called them again and all over again. I decided to email them, first email says they would send me the refund and i waited another week no refund. It took me several times and finally there was a response saying that items was lost and they issue my refund right away. Timeframe took me a month to get my refund back.

Have not been able to place an online order on PacSun.Com or the Pac Sun App, I have being trying since early this morning! Keeps saying "We're sorry your order can not e placed at this time with information provided"! EVERYTHING on my end is good been tested now 1000 times! I've used every device possible to retry, along with troubleshooting MULTIPLE TIMES! NO CUSTOMER SERVICE AVAILABLE! I am beyond frustrated & stressed! I spent ALOT OF HOURS SHOPPING MY CHRISTMAS ITEMS on their SLOW website & and I am now worried because they are selling out!
Just DISGUSTED! RIDICULOUS! & It's NOT THE 1ST TIME!

I received a $50 gift card from my cousin for my birthday, and last Friday (11/18/22), I tried to place an order for two pairs of jeans using my gift card. I received the message "We're sorry your order can't be placed due to technical or connection errors. Your method of payment has not been charged. Please wait a few minutes before resubmitting your order." However, when checking my gift card balance, it had gone to $0. I thought that there must've been a mistake due to connection errors, so I contacted customer service. They essentially said that there was a pending authorization on my gift card that needed to be removed, and I would receive my money back within 8 hours---this did not happen. The next day, I contacted customer service AGAIN, and the pending authorization still wasn't removed within the next 24 hours. So I called customer service (this is my THIRD time contacting customer service to get my money back), and I finally received the money back on my gift card.

However, today I tried to place an order with it and the same issue occurred---it said that there were connection issues and my order couldn't be placed, and the money from my gift card was gone. I contacted customer service for the FOURTH time, and the only response I received was that the pending authorization will be removed in 8 hours (which is doubtful since this didn't happen the first time), and I should try placing an order from a different account.

It seems non-coincidental that an order with my gift card was unable to go through twice, but the money from my gift card was taken. Either 1) PacSun's website is terrible and/or 2) PacSun runs their Gift Cards on the business model where you buy them, but they try to prevent you from spending the money, so they can gain money while their customers aren't able to purchase any products. This would make them a profit easily, since I'm sure not everybody has time to talk to Customer Service for 2 hours out of their week.

Initially I was disappointed as the website advertised a discount code which suggested it was applicable to all orders over $100 however during checkout it became obvious this was clickbait. I overlooked this and made my order only to be disappointed further as they sent completely the wrong colour - there is even a tag on the hoodie with the colourway name and this doesn't correspond with the colourway on my receipt, that I ordered.

I ordered the john galt blue new york hoodie and it’s been 10 days and it has not even shipped and still says it’s processing. Called pacsun around 12 wasn’t helpful AT ALL told me to wait a few days, called AGAIN a few minutes later and she told me the crewneck is out of stock and are waiting on availability to ship out to me. please tell me WHY i was able to place an order on this crewneck with it being out of stock with no email letting me know. Absolutely terrible service and customer support . If you want to buy something from pacsun, go in store. Don’t waste your damn time ordering online.

Went to return items I ordered online in store, they told me their machine was down and they could only offer me a store gift card, not a refund. Went online to apply the gift card to a new purchase and it said there was a 3$ difference remaining so I applied my debit card. They charged it all to my debit. Immediately called to cancel the order, only to be told I can’t. She pushed it through anyways but i won’t get my refund for several days. Now I got an email saying that I won’t be charged, but I have already been charged. So now I don’t even know if I will receive a refund.

For the most part, I like PacSun. However, I'm currently waiting for a package from them and giving them the side eye. FedEx nor PacSun are helpful about when my package will be delivered, clearly you can see my package hasn't moved in three days. This is very poor service on both parts, so disappointed! This is the first and last time I order online from PacSun. If I buy anything from them, I'll be going to the actual store.

Do not do business with this company. They say a package was delivered but it never was. Ring camera proves it. They would not give a refund or just re deliver the product. Terrible customer service. Told us we had to file a police report but nothing was stolen from our porch, it simply wasn’t delivered or taken to the wrong address.

One of the worst customer service I have ever chat with. They cancelled my order without any reason even the items were in the stock. If you buy items in a sale day with a free shipping they are going to cancel it. they let you place the order then, they will check how much you paid before. I have been chatting with their agent for about 20 min, and the agent ask me to go to a local shop were they can help me better even though my order was placed online!

Ordered shorts 2 weeks ago and never came. Got email saying order was canceled and was never reimbursed.