Peabody Reviews 

this is the other thing the tenant has loud musik playing i can hear it when you go out side and i can hear the sound inside coming from above i did mention this to peabody the responce i got was like thay could not understand me if all the tenants have been told to stop making all that noise and thear windo is open so the pepole nextdoor can hear it.

Looking back at many of these reviews it is clear that Peabody is failing to meet any of their targets, timeframes or, indeed, basic standards.

Many of your call handlers are dismissive, lack the knowledge required to assist and, sorry to say but it’s true, tend towards lying to get people off the phone, knowing that the tenant has no way to prove what was said, by whom and are therefore left with no action whatsoever having been taken.

Peabody, as is, lack the same integrity, commitment and care that was once a benchmark of what a HA should be.

You are too big for your boots.
You have grown to fast and lack the capacity to integrate and manage your vastly increased stock and the many levels of tenants and their differing rights.
You are staffed, primarily, by people who do not care for the social tenants and see their requests as a nuisance.
You are failing. The tenants, their requests for repairs, the antisocial behaviour that goes unchecked, the disrepair in common areas, the failure to maintain the estates, training of staff and policing of the several layers of contractors who attend; after many calls begging for them to come; our homes with little, to no, knowledge of what they’re there to do.

Do better. Clear out dead weight. Listen to your tenants.

This company fails its residents. Service Charge is indeed Hyped up and services are not provided. The increase in charge is not reflected by the service they charge. Failures of maintaining estate and carrying out communal areas plus communal repairs are non existent. Sheer negligent behaviour and unacceptable behaviour of the estate management team.

Peabody is absolutely a disgrace they should be ashamed of themselves. Spoke with Peabody operative and explained that an apple tree needs to be removed because when the leaves starting falling are going to block the gullies on the Vicinity and it is going to get flooded.Explained that the Vicinity already got flooded on 23 June and the leaves on the tree haven’t fallen yet explained the it is going to get flooded again and it’s going to be worse. I used to take care of the Vicinity have being doing this since 2006 when our Vicinity got badly flooded it looked like a river. I am now old and with a physical disability and no longer able to look after the Vicinity. The operative didn’t give me the curtesy to listen to my request in full.I advised that I needed a reference number and then will contact them online was refused the operative said only give me their email address but I wanted the reference number to prove that I have contacted them. Was told they don’t remove trees on communal area it is not a communal area but I know they do remove trees on communal area .Have been take of the Vicinity for 20 years is because of my input the Residents been living in a clean environment. I am now unable to take care of the Vicinity as a result of my physical disability and this housing association does not care for their tenants. I am glad I am not one of their tenants and feel sorry for them. When comes to service charges Peabody takes the money in return for a very poor service the so called gardens do a mediocre job.

Was told someone would call me next day about an asb complaint I made i have still had no contact.

Has so many issues with Wates and Peabody, They don't look after there properties and in the last week alone we have had subsidence, a gas leak and and uncontrollable water leak from a pipe. Which they said they would come out to and they didn't bother.
I can't go to work because of the leak and have to get up in the night to empty the bucket which takes 50 minutes to fill. They promise to call and fix things but never reply or attend.
They treat there social housing tennants with absolute contempt.

I’m still waiting for an “emergency callback “ from last week!
I reported a repair TWO MONTHS ago. I called last week as it said to contact you by phone if I’m vulnerable or it’s an emergency and was told it would be escalated and to expect a call back either from yourselves or the contractor. No contact has been received yet.
(Edit. Now 28/08/26, still no response from Peabody (Edit2 still no response 03/09/2026)

The rent collection officer's at this HA harass the tenants and issue fake eviction documents.

The Housing Ombudsman did a Special Investigation and found that Peabody makes it hard for tenants to complain, emails are not accepted, and complaints through it's portal are not accepted.

If you do get through to anyone here they are rude and have no respect. Incompetent complaint handling and policies which are not worth the paper the paper they are written on.

The government Ombudsman and housing minister needs to intervene and put this organisation in special measures where it concerns this greedy top heavy with senior management and executive's HA.

Peabody is the worst social housing organisation in the UK especially the office at 45 Westminster Bridge Rd

I am so very annoyed about us not getting updated with the change of Housing laws. They tell us that there is a 90 day period where non tenants can stay even when the tenant is not at their property. For me, it is breaching the Housing laws from day one when we had trouble with our neighbours and during the time when the old laws were in force. They seem to be sort of giving us all negative answers/excuses by trying to put us off and by saying that it is okay for the non tenants to do whatever they like. So why do we tenants have to pay rent when people are getting Housing Benefit and having so many different people staying free in a two bedroom property and the term to use is overcrowding a two bedroom property? The Officer tells me that I must oblige in giving their ball back to them when they are non tenants playing in a small garden which is not their property. Also played inside the house by banging the ball on our walls and since our houses are all so closely knitted like terraced houses kind of pattern. Like we are doing nothing and made to sit and collect their balls and then throw it back to them. We are such genuinely good tenants and never default in our rent and we pay the full Housing rent without any housing benefit etc. It looks my husband seems to think that these people are ones being looked well after, due to being old etc but misusing the system. This is ridicilous. That lady who is a non tenant resorted to hitting me and yet not a thing was resolved to make her stop resorting to her bad behaviour. All they say is to inform the noise team when this is clearly a non tenancy issue which even the Police said that the problem lies with the Housing sorting out the non tenancy issue.
Now, I am going to meet up with our MP and I want to clarify about this new Policy or new laws of the Housing but cannot find any access to the new laws except that the old laws are still on there. I wanted to show her these laws. They just keep making up these strange laws. This is something very mysterious about this particular case.
They have to get their facts straight and stop supporting people who are corrupting the system. If she is saying that the laws have now changed, please can someone direct me to any higher authorities or to the right personnel to check out on this. Are all the tenants in this Housing aware of these new laws?

Uable to get anything resolved. Repair works not done. Loss of wages due to taking time off for repairs

All my experiences with Peabody has been a total nightmare, very very slow in responding to enquiries, no chalant attitude with clients.

In the my 24 years with them every expectations have not been met.

At a piont I had to visit their Westminster office for about 3 times in other to get an information that was required by my solicitors.

Peabodys mession statement sounds good but in practice it does not work for the tenants. Especially if we are dealing with antisocial behaviour we are not listened to especiallly if you are the victim. They have no support system in place to support the victims and their staff have a casual attitude towards antisocial behaviour and are slow in response and in management. In thier communications they do not acnowlege the detrimental effects it has on our lives Not acting effectively causes behavour to become ingrained and worse. Their staff feels it is the Police, Council and other tenants job to deal with it. Under In line with the antisocial behavour Housing Act it is Peabody's responsiblity to deal with the tenant. Because of neglect our safety has come into question

The people on the phones are kind and professional, but they have not been given any training or information on how to handle known issues for our buildings., resulting in costly mistakes and delays.

Review tenant's rights

I would like in particular to name my support worker for Peabody's, Shereen Glassock. This lady is absolutely fantastic in every way. She has helped me so much, from getting a bungalow to assisting me in getting all my stuff moved to the new place and putting everything together for me I can't speak highly enough of her. Thank you, Shereen

Zero stars as a tenant for 25 years they are a disgraceful housing association that do not give a toss about their tenants welfare one bit.

If it was possible I would not even give one star. Peabody staff help perpetrators not victims.

This is a first! Giving Peabody 5 Stars BUT this is down to one PERSON ONLY - JESS!! Today she sorted a repair for me that was going to be changed to another day/week/goodness knows when! I was at my wits end but it was all down to JESS who saved the day for me. This was my 2nd call and the wait was long but the first girl I got on the phone was not helpful. At all!! If they were all like JESS Peabody's standards would be raised. Thank you Jess for your help and I hope your boss sees this and gives you a raise. You deserve it!! You went above and beyond on this one. Thank you so much.

Peabody is not helpful at all my power has went out and it has been more then 24 hours we have called up countless times and still nothing on the government website it says u can’t leave a tenant without power for more then 24 hours and if done it becomes illegal all the food in the freezer has gone to waste and Peabody is no help I feel like they don’t care