Peabody Reviews 

I had to take times for 2 weeks but the problem isn't like that it starts a few days stops a few days etc so no point. All I wanted really was letters to go out to all residents then take it from there.

I have lived in a Peabody-managed property for over 20 years, and I can genuinely say that the standard of service I have experienced has become absolutely appalling.
The biggest problem is the complete lack of accountability. You raise an issue, receive a generic response, get passed between departments, and then have to chase repeatedly. It often feels as though nobody actually takes ownership of anything.
For the amount residents and leaseholders are expected to pay in rent and service charges, the level of service is simply unacceptable. There appears to be very little transparency around what we are paying for, particularly when it comes to service charges, repairs, maintenance and major works.
I have raised serious concerns about antisocial behaviour and the management of our estate, including issues affecting residents' safety and quality of life. Dealing with Peabody has often felt like an additional battle rather than having a housing provider actually supporting residents and addressing the problem.
Communication is another major failure. Different departments appear not to communicate with one another, answers can be vague or contradictory, and residents are left doing the chasing. When you ask perfectly reasonable questions about costs, responsibility or how decisions have been reached, getting a clear and straightforward answer can feel almost impossible.
What makes this particularly frustrating is that Peabody is a housing association with a social purpose. Residents should not have to become investigators, accountants and amateur lawyers just to understand what is happening in their own homes and what they are being charged for.
After more than two decades, I shouldn't have to fight this hard for basic transparency, accountability, communication and competent management.
Peabody needs to remember that behind every case number, service charge account and automated response is an actual person living in an actual home.
My experience has left me with very little confidence in the organisation.
If I could give Peabody one piece of advice, it would be this: stop treating residents like an inconvenience and start listening to the people who are paying for your services.
One star – and that's only because zero isn't an option

Absolutely, appauling service, I have been waiting for an emergency water leak repair which took over two days and still awaiting.
Absolutely rubbish service provider

Peabody are making people sick from mould, they will not follow the law and blame tenants. Save your tennants from harm. Stop spending money in shoddy contractors and do what the law tells you to do.

Still waiting

A company that cannot deal with tenants who use and sell drugs... is useless.…. No help at all

Every time we an issue with leak . It to them 4 to 6 month to repair .

The friendly yet competent and professional help.

A2B RRG with Gillmartins came today. Clean and tidy, nice brickwork. Professional.

I complained about someone w13 estate house job was sent me by you which was totally wrong job of course.manul Light and why used my email & mobile no. You have to investigate this ASAP. Look like some one in your side of web using my name with my confidential email & name. I am upset & worried.

Wasn't even fixed and should not have been closed.

Well everything I’ve heard about Peabody is true. They don’t care about tenants whatsoever I need to be rehouse due to medical grounds I spoke to a lady there who emailed me medical forms to fill out and seed back ( forms needed to go to a different department by post ) I sent my forms and evidence to them in January not heard anything back from them. I emailed my local MP and apparently my forms and my medial evidence was not received ( yea right) so I forwarded my forms to the email that I had form the lady that was supposed to help and my emails have been ignored. What will it actually take for Peabody to actually do something to help people, having medical needs is stressful enough but Peabody just adds to that stress. Please avoid them it’s not worth the stress AVOID AVOID AVOID

Zane and Arron came to my place to fix the water boiler. They were not only professional and explained everything to me, but they were super polite, as well. The boiler was fixed in no time. It still doesn't make coffee though.

This Housing Association is horrendous.

I moved into my current property just over a year ago and for the last 9 months or so, I have endured a nightmare neighbour. I have repeatedly made reports of their behaviour to Peabody and my reports are never acted on. I've made reports to the police in which I have sent the reference numbers over to Peabody and they still fail to act. Because of their failures to act, I was physically assaulted and racially abused by my neighbour and their cousin. They were somehow made aware that I was reporting them. They were arrested for this and I immediately contacted Peabody the next day to inform them of what happened. The person I spoke to on the phone didn't seem to care. There was no empathy or compassion nor any reassurance they were taking this seriously.

This neighbour is still living there despite the repeated antisocial behaviour going on and the constant reports made.

I have made a complaint to Peabody for their failures to act on my reports and guess what? They're not upholding my complaint.

I will be going to my MP and taking this further. They need shutting down!

I didn"t get what I want but I was listened to

Have no understanding or any help and now left stuck

I contacted Peabody and they replied quickly although I will not be told of the outcome to which I complained about. But an efficient service and response.

Mahima was very understanding, empathetic to my plight, and the whole wellbeing team was very responsive. Thankyou.

You are absolutely useless Company all you say is to call the number when one calls there is nothing your receptionist or your complaints and monitoring managers can do!!!
Why can’t you solve issues by calling residents and helping them instead of asking us to call when no one comes on line and no one can do anything, solve anything since 4/3/26!!!! THIS IS NOT ROCKET SCIENCE it’s just finishing what they started!!!

YOU ARE ABSOLUTELY RUBBISH

It is your duty to repair damages for such old properties but you are just not bothered hiring contractors like WATES who have COWBOYS working there not interested in working just wasting residents time!!!!