Peabody Reviews 

A2B builders were brilliant. Arrived nice and early, fixed my wall and made it look great, then noticed a problem with some paving by my gate and fixed that too. Lovely guys and really professional

They are looking into my complaint which I asked them to do a few days ago. The woman I spoke to on the phone was polite and helpful and took my details.

I received an email from Peabody saying how sorry they were about the problems I am having with vagrants.

So I will have to wait and see how they will deal with my problem.

But otherwise Peabody have been good

It seems that the company expects the leaseholders to do all the work, when they have a complaint

Quick response but no update on what happened ?????????

Left in a property with active leaks from neighbours, asb and threats and lies sent to MP and Ombadsman to cover up there failing. My family put at risk of electrical fire with water leaking into the fuse board and no action taken by peabody to address the issue or decant.As a disabled tenant of over 25 plus years this company has changed ownership 3 times ealing family,catalyst and Peabody only to get worse keep increasing rents and have no safeguarding or care for there tenants. AVOID ANY TENANCY WITH PEABODY YOU WILL BE PAYING FOR ZERO SERVICE AS A TENANT!

The communication and organisation of your company needs an overhaul. Nothing is joined up and a person end up going in circles. I have wasted a lot of time trying to get anything, one thing, done by Peabody to Jo avail.

Excellent took shoes very polite. A2B groundwork’s very good

Shout out to the A2B Groundworks operative!
I wanted to leave a review to praise the contractor sent out by Peabody from
A2B Groundworks. The gentleman who came did an absolutely outstanding job. He was professional, hardworking, and the quality of his groundwork was top-notch. It is great to see Peabody using such reliable and excellent workers!

Excellent work clean and tidy

A2B groundwork cane today and made my step safe- really polite and hard working very pleased with service.

it was a good response and the things were moved within days

Easy to book in appointments. Quick and efficient turnaround.

Awful.
Tried to make a complaint and ask for support with an ongoing anti-social issue, was told my “neighbourhood manager is off sick until mid-September” with no alternative.
Awful and lazy customer communication and very uninterested staff

There is nothing to review no one has made contact with me since my request over week ago very poor service
There is no experience to review

No response to a serious welfare concern. No reaching out or response to self-harming client who doesn't even know status of their transfer application.

I was contacted by someone from this service....I have the name. Sadly my uncle passed away in the accommodation. This person contacted me to discuss arrears. My uncle has always paid on time and until we can access his property and funds Peabody will still continue to be paid so there will be no arrears at all. In fact he will continue to pay despite his passing away until we are able to access things to change this which may take a while. A very insensitive phone call I feel...lacked compassion and emotional intelligence.

Honestly Guys whatever you DO NOT BID for their housing WORST LANDLORD IN THE UK ITV already exposed them when a vulnerable tenant was dead in their property FOR MONTHS OLD TENANT and the stench gave to away I AM FROM A SIMILAR BACKGROUND cause the rent was paid by the person that died in my building honestly DO NOT bid for them!

Sadly I wasn't helped at all.
After contacting Peabody for an update I was placed on hold for 10min and after that the call was disconnected.
No update, no solution I still have the same problem as 2 weeks ago.

Very frustrating being told it is 4 weeks timescale for Peabody to acknowledge receipt of a Deed .. this is holding up a house sale and despite emailing ever day they do not respond .. completely unacceptable

Unbelievably bad service from Peabody. Continued drug use and ongoing antisocial behaviour by tenants of Peabody. The area manager really couldn’t care less.

Good afternoon,

I am writing to confirm that I have visited the tenant at ******** and spoken to them about the issues you raised.

Please can I ask that if you have any issues in the future relating to criminal matters, you report them to the Police first, before reporting them to Peabody.

Thankyou

Lindsey

Good afternoon, Lindsay.

No, I’m sorry but as the landlord, you have more power in dealing with these issues than the Police. Surly you can agree the Police have more pressing matters to be dealing with than having to step in to address issues with tenants that have a housing office attached to the property. Breach of tenancy is not a Police matter, it’s a landlord responsibility to address these issues, whether you wish to or not.

I will keep your email and its evidence to your reluctance in dealing tenants who continue to smoke drugs and make their neighbours lives and that of their young children’s, stressful. which unfortunately seems to be the norm from Peabody.

Rest assured you will be hearing from me again, should the problem continue.

Regards

Emailed again this evening to report more cannabis smoke, loud music and other antisocial behaviour.

Ms ***
Please can I refer you to the previous email that I sent you .

Thankyou
Lindsey

This is the support you can expect from Peabody. They have to be one of the worse Housing Associations out there.