Peabody Reviews 

Unbelievably bad service from Peabody. Continued drug use and ongoing antisocial behaviour by tenants of Peabody. The area manager really couldn’t care less.

Good afternoon,

I am writing to confirm that I have visited the tenant at ******** and spoken to them about the issues you raised.

Please can I ask that if you have any issues in the future relating to criminal matters, you report them to the Police first, before reporting them to Peabody.

Thankyou

Lindsey

Good afternoon, Lindsay.

No, I’m sorry but as the landlord, you have more power in dealing with these issues than the Police. Surly you can agree the Police have more pressing matters to be dealing with than having to step in to address issues with tenants that have a housing office attached to the property. Breach of tenancy is not a Police matter, it’s a landlord responsibility to address these issues, whether you wish to or not.

I will keep your email and its evidence to your reluctance in dealing tenants who continue to smoke drugs and make their neighbours lives and that of their young children’s, stressful. which unfortunately seems to be the norm from Peabody.

Rest assured you will be hearing from me again, should the problem continue.

Regards

Emailed again this evening to report more cannabis smoke, loud music and other antisocial behaviour.

Ms ***
Please can I refer you to the previous email that I sent you .

Thankyou
Lindsey

This is the support you can expect from Peabody. They have to be one of the worse Housing Associations out there.

Awful housing. I have struggled to get them to fix a dangerous leak which seeped into all the electrics. Leaks of this importance should legally be fixed within 7 days.... Peabody housing have left it for 8 months!!
I am living with damp and mould due to leak and the ceiling could collapse at any time.
Ajoining rooms to the leak have lost their electric supply, light switches and plugs not working anymore which is probably a good thing as the water has travelled into them.
I have a young child who has to be constantly supervised in her own home due to worries of ceiling falling down or electric shocks!!
Peabody have ignored all emails complaints e.t.c.
I have now opened a court case on them.
This housing needs to be investigated thoroughly as I wonder how many other tenants are living in these or worse conditions.
Unfortunately the staff just don't care but quick enough to collect the rent and service charge every month!

Most awful organisation to deal with if you can stay well clear

Peabody bad as usual, complaint about anti social behaviour , nothing will be done.
Any problem in general isn't manage, it's a miracle if you receive an answer.

I reported problem with my shower in wet room in April. Peabody referred it to sub-contractor, but neither they nor Peabody got in touch or replied to my calls. After numerous calls, plumber arrived at the end of June. Work then proceeded for 2 weeks, but that contractor does not restore bare floor which was exposed to replace drain. Floor in shower area bare with exposed open drain. So shower still remains unusable after 3 months. Peabody/PGM have been completely unhelpful and uninformative.

The neighbourhood housing manager who contacted me would not let me speak in our telephone conversation. She kept raising her voice and showed no empathy or kindness. Completely robotic. Could not understand simple situation yet said I could not understand. She spoke in a derogatory manner the whole time. Even saying at one point, to stop me speaking, that she was a "professional". I had to inform her that I was a professional, too. There was nothing professional at any point and she even laughed about my issue. My issue is an irresponsible dog owner in my house allowing her dog to urinate on my granddaughter's little pink sandpit!! How is that funny or justifiable? Her reply email had multiple errors and omissions. This is far from professional. This woman needs re-training or needs to get another job not dealing with residents, especially older vulnerable ones like myself!! I have removed the manager's name on here as requested by Peabody. This is my first review so I did not understand the guidelines but reading other Peabody reviews on here is quite horrific. Instead of helping me they are clearly more concerned their bullies are protected.

Great experience talking to Oscar today about options at Deptford Edge. Oscar was very knowledgable despite covering for a colleague.

Thank you for the support and expertise.

Great customer service

Peabody cancels repair jobs, without contacting the tenant or closes jobs without even investigating or fixing it. Furthermore, it refuses to accept complaints to stop tenants from reaching out to an ombudsman. Disgrace.

Got through really quickly to the right person in the right department, who helped me with my request. Great customer service, thank you.

Rebecca Coker Resident Resolution Advisor
Rebecca really went out of her way to help me with my issue.She was really kind,polite,helpful and very professional.She a credit to the Peabody company

Peabody is the best landlord & housing association in London, all the staff I've had contact with have all been exemplary, professional, and compassionate.
I could not ask more from any administration nor of any caring body of people.

Daniel Wojcik is a great asset to your team, comes and gets the work done with no fuss! One of the few that actually come back when they say they will!

ABSOLUTELY APALLING
Started of requesting a repair 20 April 2026. Many frustrating phone calls later and still no nearer to getting it fixed. In fact the company Peabody are using are having a pricing disagreement with the sub contractor and I have found out today that the subcontractor will not do any work for them until it is sorted out. So here I am three months later, no further on.

Peabody has caused, and continues to cause, significant stress and disruption to my life. In my experience, the organisation has failed to respond effectively to my complaints or resolve the issues I have raised. Instead, I feel that my concerns have been dismissed, and I have received responses that do not reflect the reality of my situation.

As a result, I have become reluctant to make further complaints because the process has become emotionally exhausting. I continue to pay my rent and service charges, yet I do not feel that I receive the standard of service I should reasonably expect.

I am also concerned that Peabody's Ealing office has not followed its own policies when dealing with my case. Rather than properly investigating my complaints, I have received responses that I believe fail to address the issues I raised. On several occasions, when repairs or replacements have been carried out, other parts of my home have been damaged, creating additional problems.

In my experience, I have repeatedly been advised to contact Peabody by telephone, but this has not resulted in any meaningful action or resolution of my concerns.

If it were possible, I would give Peabody a zero-star rating. The only service that operates consistently is the collection of rent and service charges, which are collected on time and regularly increased.

I have also found some members of staff to be unhelpful, bossy, and dismissive. In addition, I am disappointed with the standard of some of the contractors and labourers used to carry out repairs. The quality of the workmanship has been poor, and I do not believe it meets the standard that tenants should reasonably expect.

I hope Peabody will take these concerns seriously, improve the way complaints are handled, ensure that repairs are completed to an acceptable standard, and treat tenants with the professionalism and respect they deserve.

Very bad customer service, it seems the call center people don’t know what they are doing
Rented flat from them got keys one fob, the fob is not working so I need to wait out side the building for some one to enter the building for me to go to my flat. Called the many times over one week, they says it may take 30 days to got the fobs

I've yet to receive a reply to my query. The question was raised 14 days ago.

I am writing to make a formal complaint regarding an unresolved water leak coming through the ceiling at my mother’s property.

The leak has already been reported to both the housing association and Wates. However, despite repeatedly contacting you, the problem has still not been properly investigated or repaired. We have been passed around, given unclear information and left waiting while the condition of the property continues to worsen.

There is now a noticeable smell of damp inside the property, which is extremely concerning. Both my mother and I are vulnerable, and we both suffer from asthma. Damp, moisture and possible mould can aggravate our breathing and place our health at risk.

It is unacceptable that an active leak and damp conditions have been allowed to continue after they were reported. We are particularly worried about further damage to the ceiling, the possibility of mould developing and the potential danger if water reaches any electrical wiring or fittings.

I am requesting the following action urgently:

An urgent inspection of the ceiling, the source of the leak and all affected areas.

Immediate action to stop the leak and make the property safe.

A full damp and mould assessment, including moisture readings.

Repairs to all damage caused by the leak, including the ceiling, plasterwork and decoration.

Written confirmation of the repair appointment and the timescale for completing all work.

Consideration of our medical vulnerabilities and asthma when prioritising this case.

Details of any temporary safety measures or alternative accommodation available if the property is considered unsafe.

A formal complaint reference number and a written response explaining why this matter has not already been resolved.

Please treat this as an urgent formal complaint. I would like written acknowledgement of this complaint and confirmation of what action will now be taken.

If this matter is not resolved promptly, I will escalate the complaint to the council’s housing complaints team, my local councillors and, once the housing association’s complaints process has been completed, the Housing Ombudsman

Single young enough to work women living on benefits turning Johnson place in Hitchin into a right dump. Made a report to Peabody who house that nuisance person yet nothing done. Tent with chairs pitched on grass area in public space. That woman parked her car on footpath permanently. Her kid toys and junk in the pathway of public. Blow up swimming pool in the road where people walk very distressing. This need action urgently.

I contacted Peabody about a problem in the neighbourhood and I was very impressed how quickly they responded and advised me on how to deal with it Usually in other matters ie repairs needed in my home they do not deal with it quick enough but regarding this issue they were very good