RA Fischer Co. Reviews 178

First the customer service was great. The reason I write this is because I went through the prescription process with the doctors. Then talked with the twice to insure they had all the paperwork needed. Then at the very last minute they told me they could not service Florida and several other states. Now I have to start over. Why don't they put this on the website and also inform the clients before they go through all of this work.

I've been using this company's iontophoresis device to treat my hyperhidrosis for years with great success. I would highly recommend it to anyone thinking about trying an iontophoresis device. Additionally, their customer support is top-notch and has been tremendously helpful with treatment advice.

Navigating the medical world and insurance on behalf of my grandmother has been exhausting to say the least. Thank goodness for the team at RA Fischer for making our RA Fischer a little bit easier. Jessica asked all the right questions and helped us navigate exactly what we needed. After that, Lisa handled our follow up and made sure we were taken care of. Now my grandmother has the device she needed. She's happy, doctor's are happy, and insurance is not bothering us. Would absolutely recommend!

My mom could not be more pleased, I’m her daughter, Mary my mom is 94 years old. She loves the system and she sleeps now through the night! The people at RA Fischer were professional and very helpful, we can’t thank you all enough. Thank all of you very very much, Mary Berch and daughter, Ada Williams

If I could give this company a 0 for customer service I would. I applied for this product october 25. They have dragged their feet checking mom's insurance. Asked mom's dr continuously for more paperwork. We still don't have the machine. They never followed up on drs office for paperwork. Mom on hospice now and got a call today March 2026 to say ins won't cover because mom on hospice. It takes 4 months and my poor mom cant get machine now she has to suffer with severe incontinence.

Obtaining an Iontophoresis machine through RA Fischer has been a life-changing experience. I’m extremely grateful for this company. From the moment I first contacted them, they were compassionate and eager to help. Having hyperhidrosis can cause extreme anxiety and this technology truly is revolutionary. Upon the completion of 10 treatment sessions, your entire life will change! I’ve been consistently using the machine for two years and I cannot recommend RA Fischer enough. Having a responsive, compassionate, customer-centric sales team makes the entire experience seamless. Highly recommend! And thank you, Lisa!

Customer service has been excellent! Each person I’ve spoken with has been helpful and taken time to listen! The representatives have followed through with what they’ve told me they would do. I sincerely appreciate their positive and professional assistance and have been pleased with the help I’ve been given.

RA Fischer completely mishandled my mother’s prior authorization for a Purewick system. They received all required paperwork from her doctor on August 1, 2025, yet did not submit the authorization to her insurance company until September 16—nearly seven weeks later. During that time, I made repeated follow-ups (Aug 7, 11, 27, Sept 16, 17) and was repeatedly told it was “being worked on” or “awaiting response.”

I discovered on my own in mid-October—through the UHC member portal, not from RA Fischer—that the PA had been denied on September 29 due to the quantity of supplies ordered. Tabitha at RA Fischer told me that they were not even aware of this denial, and despite my multiple requests and their assurances, RA Fischer never filed an appeal.
I called multiple times, emailed documentation, and explicitly asked for confirmation and follow-up. RA Fischer repeatedly failed to respond, failed to escalate, and failed to act. Their lack of communication and accountability delayed my mother’s access to a medically necessary device for nearly three months. During this period, she developed a serious UTI—an outcome that likely could have been avoided had she received the device earlier.

Ultimately, I switched to another DME company, Urological Supplies, Inc., who obtained approval within two weeks and communicated clearly at every step. The difference was night and day.
RA Fischer misrepresented timelines, misrepresented actions taken, and consistently blamed UHC for delays that were entirely due to their own inaction. If they had simply admitted they could not handle this process, I would have moved on months earlier. Instead, we were strung along while nothing happened.

I would not recommend this company under any circumstances.

This machine is a life changer! I’ve been using it for 4 years now and do not want to imagine my life without it.

I HAD hyperhydrosis in my hands for 23 years of my life. I couldn’t shake hands, write on or hold paper, open doors, so many things were affected in my daily life. My dermatologist told me about this iontophoresis machine. I bought it because i tired every lotion ointment and pill under the sun and nothing worked even a little bit. My hands used to drip down my wrists onto my forearms that’s how sweaty my hands would get. I’ve used this machine everyday for a month now, and my life is changed!!!! I feel like a blind person who can see again. I can shake hands, hold and write on paper, my confidence is back. I can’t recommend this enough. It changed my life.

I have suffered from hyperhidrosis on my hands and feet for the last 53 years. I have always been very self conscious of my condition. It was always a problem when shaking hands, going for a manicure or pedicure, wearing sandals, etc. I always felt very insecure and I was even happy during the pandemic because I didn't have to shake anyone's hands. No one will ever understand the frustration and the limitations unless you suffer from this condition. I have been using the RA Fischer iontophoresis since March 11th. The sweating in my hands completely stopped after the third week of treatment and the sweating in my feet has decreased almost to the point of no sweating. This treatment has completely changed my life. Now, I feel much more secure when shaking hands, going for a manicure/pedicure and wearing sandals. This has been the only treatment that has worked for me. In the past, I have done botox, creams, antihistamine medicines, etc. and nothing has worked. I will forever be grateful to the RA Fischer team!

Purewick

After coming home from rehab, I used Purewick at night. I was able to sleep through the night and let my night aid go because I no longer needed her because I had Purewick.

These guys are great, exceptional service, and prompt billing to medicare. The purewick catheter external system have been extremely necessary in helping my 95 year mom recover from a fall.

After years of suffering from hyperhidrosis we finally decided to invest in a machine with RA Fisher for my daughter and it has been an absolute game changer. I was skeptical at first but she started seeing noticeable improvement within 3 weeks and it's only getting better with time. She was able to wear sandals for the fist time in her life, which may seem trivial but it symbolized a lot to her. The company is amazing to work with. They are super responsive, attentive and kind. I can't recommend this company highly enough. Lisa was our rep and she was great to work with. Overall amazing experience.

It was a little slow to get my first order approved, but now I receive new wicks on a regular basis. It is so wonderful to have these. Without Medicare, I could not afford them. Now I wake up to a dry bed. Thank you for getting the Medicare coverage.

My experience with RA Fischer Company has been a rewarding one over the past year.
Tabbitha continues to be kind, courteous, and responsive in fulfilling the automatic catheter shipments to my home each month.
The urinary system is easy to use, and it's been a game-changer in reducing my trips to the bathroom & unwanted accidents.
The application to apply is simple to complete and the best part is that Medicare funds the cost!
I highly endorse this amazing system for anyone who has urinary incontinence.

Mary Schaffer
89 Years Young
Phoenixville, PA

The delivery time was fast and efficient.

These people are the best company for a pure wick thank you so much Danny Allison

This company helped my elderly disabled mom get the Purewick System covered by Medicare and it has literally been a lifesaver. Before, I had to wake up throughout the night to take mom to the toilet because she cannot walk leaving me exhausted during the day and struggling to care for her. Leaving her to pee in a diaper was not an option because of the risk of skin irritation and breakdown if a wet diaper is against her skin for 8 hours. If placed correctly, no urine touches mom's skin and it all ends up in a canister next to the bed.

In my experience, working with this company is a very personal experience. They take the time to help you as a real person, from start to finish. They have helped me be able to work with Medicare to get my medical supplies covered. They have really been a blessing in getting my medical necessities covered.