Rangecookers were great and offered an excellent service from the get go. Great advice on the range of products, easily one of the most competitive in price. Swift process and delivery. Only caveat wa... Toon meer
Bedrijf heeft geantwoord
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Bought a Deluxe Classic about a year ago. There were some issues with meeting delivery dates but the service team (led by Michael) were excellent and ended up delivering on time. We're so pleased wi... Toon meer
Bedrijf heeft geantwoord
A mixed experience mostly due to the courier; but will explain further: 1) Initially bought the item and then found out I had to pay an extra £210 for delivery due to my access complications. Thi... Toon meer
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Despite my order of a Rangemaster cooker turning into a nightmare, my dealings with Rangecookers.co.uk were very good indeed. No quibble when I had to cancel the Rangemaster, instant offer of a full r... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Rangecookers.co.uk - great prices, expert advice and FREE delivery on range cookers from manufacturers such as Rangemaster, Bertazzoni, Ilve, Lacanche and Falcon among other. Online since 1999, our team offer the expert and impartial advice to help you get the range cooker that is right for your kitchen.
Contactgegevens
1 Colchester House, CH1 3AP, Chester, Verenigd Koninkrijk
- 01244 402 975
- enquiries@rangecookers.co.uk
- www.rangecookers.co.uk
4,2
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984 reviews
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The wrong oven was delivered and they…
The wrong oven was delivered and they won't exchange it for over a week.
we now have no oven and have a big range cooker sitting in the middle of the kitchen for the foreseeable future.
Never again!! stick to AO.com
19 januari 2024
Antwoord van Rangecookers.co.uk
Good afternoon Gareth and thank you for taking the time to offer your review. We apologise for the confusion leading to this situation - as you know, we ordered the correct width cooker as per your order, with the error arising at the logistical end. When notified of this we endeavoured to get the correct cooker sent out as soon as possible and the incorrect one removed. We're sorry that the timescale for this isn't acceptable to you in this instance.
Sales person was very knowable about…
Sales person was very knowable about the various ranges ; delivery guys very polite and helpful.
14 januari 2024
Antwoord van Rangecookers.co.uk
Thank you very much for your positive feedback, that's really great to hear.
Moving forward, should you need our help with anything further, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Great service
Ordered rangemaster kitchener 90. Rangecookers had the best price at the time and offered removal of old appliance and installation as well. Kept me informed of delivery dates and guys who installed did a good job on the day. Would definitely recommend this company.
25 januari 2024
Antwoord van Rangecookers.co.uk
Thank you so much for your positive feedback, it's great to hear you've had such a great experience with us.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Knowledgeable and Helpful
There are too many options to choose from but Sam Hook, the sales person I spoke to was knowledgeable and able to help me sort out what options would be best for me. Not just product price/quality but also electric connection - door opening options etc. I hope that the delivery service and indeed the product itself are equally high quality.
24 januari 2024
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for your 5 star review, we’re glad you have been so happy with Sam's service & hope you are equally pleased with your range cooker.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
All well informed and helpful no stress…
All well informed and helpful no stress at all 👍 delivery boys were good but need taillift
7 januari 2024
Antwoord van Rangecookers.co.uk
Good morning,
Thank you very much for your review, it is great to hear you have been so happy with our service.
It's really useful for us to hear the feedback about your delivery as well, thank you.
Should you ever need us for anything further at all, please don't hesitate to get in touch.
Best regards,
Anna
Curry’s take note.
I cannot recommend Range cookers.co.uk highly enough. When my Rangemaster oven broke just before Christmas, a great deal of time was spent with me on trying to identify the problem and to see if it could be repaired quickly. This wasn’t possible due to the age of the appliance (22 years) so I contacted sales to buy a replacement. Rather than just take an order, an email was sent with various model details so I could make the right choice. I ordered but unfortunately my circumstances changed so I had to cancel my order. I telephoned, had just THE BEST service once again. No quibbles. No questions. Immediate refund made. I would certainly use this company again and 5 stars aren’t sufficient to demonstrate how I feel about the service. Well done. Other companies have a lot to learn.
19 januari 2024
Review zonder uitnodiging
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for your positive feedback, it is great to hear how pleased our customers have been with our service.
Should you ever need our help or advice in the future, please don't hesitate to contact us.
Best regards,
Anna
Great customer care
Easy to order on line also helpful staff on the end of a phone !
Needed to rearrange delivery date done without any hiccups
7 januari 2024
Antwoord van Rangecookers.co.uk
Good morning,
Thank you very much for your 5 star review, we really appreciate it. it's great to hear you have been so pleased with our service.
Should you ever need us for anything further, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
All good but it wouldn’t go thro the…
All good but it wouldn’t go thro the door way with the packaging on. I asked for help to tepmive it. But they said they weren’t allowed to touch it. So it stayed blocking my hall for 2 days until I could get help to move it. It now fits perfectly. And I Looove it
4 januari 2024
Antwoord van Rangecookers.co.uk
Good morning,
Thank you for taking the time to provide us with feedback - it's great to hear you were so happy with the product itself, but disappointing to hear that your delivery didn't go ahead as it should have done.
I will make the delivery company aware of this, as they should certainly be able to unpack a range cooker for you (whether that be inside or outside your property), so it's very strange that the drivers weren't prepared to do this for you.
I'm very sorry about that, but rest assured we will make sure drivers for future deliveries are aware that they should be offering this.
Should you need us for anything further, please do let us know. We can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Delayed Order
Have had a phone call from the manufacturer to tell me my order is delayed yet no contact from rangecookers themselves
Very disappointing
5 december 2023
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for taking the time to leave us a review.
I’m very sorry your order has been delayed, this is a very unusual thing to happen. I will speak with the manufacturer now & find out exactly what has happened there.
Frustratingly, manufacturers rarely let us know if there are delays to orders, they often just liaise directly with customers about it.
As soon as I have spoken with the manufacturer, I will drop you an email & we will see if anything can be done about this for you.
In the meantime, if you need our help with anything further, please do let us know.
Best regards,
Anna
Good service
Your colleague made the effort to phone Bertazzoni to check that the products I wanted were correct
2 januari 2024
Antwoord van Rangecookers.co.uk
Thank you very much for your positive feedback, that's really great to hear.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
I knew exactly which cooker I wanted…
I knew exactly which cooker I wanted and Rangecookers were the ones who combined the best price with the best service. I haven’t received my new cooker yet but I know exactly when it’s coming and I’m having my old one taken away… all for a reasonable price.
1 januari 2024
Antwoord van Rangecookers.co.uk
Hello there, thank you very much for your positive feedback - that's all great to hear!
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Excellent Service and Support from Rangecookers
Having decided on the large range cooker from Ilve, Sam from Rangecookers, was extremely helpful and the transaction was dealt with over the phone, very efficiently.
The cooker was then delivered exactly on time via the main distributor, Kitchen Ex, but unfortunately the fan in the main oven and its cover were found to be missing when the wrapping was taken off and it was installed!!
This doesn't say much for the quality control of Ilve in Italy, sending out a cooker to the UK with major parts missing!
However thanks to Mike from RangeCookers and Jay from Kitchen Ex, they managed to locate a replacement so that this could be installed just before Xmas for us, and the cooker performed very well.
20 december 2023
Review zonder uitnodiging
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for your review. As frustrating as it was that your new range cooker arrived with a fault, we’re very glad it was able to be rectified so promptly.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
I ordered a cooker beginning of…
I ordered a cooker beginning of December 2023 .payment was made .was later told it was out stock ? I’m still waiting I’ve emailed 2 times today no reply
2 januari 2024
Review zonder uitnodiging
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for your review. I'm sorry you did not hear back from your emails yesterday. I have looked into the matter & I can see that one of my colleagues was speaking with you via WhatsApp at the same time as they came through.
I'm very sorry that you didn't receive responses to your emails as well, we just thought that as you were responding via WhatsApp, this was sufficient. I do appreciate if you would have rather received responses via email, too.
Moving forward, if we can help with anything else at all, please do let us know.
Best regards,
Anna
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for your positive feedback, we're really pleased you were so happy with Sam's service.
Should you need us for anything further at all, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Antwoord van Rangecookers.co.uk
Thank you very much for your 5 star review, we really appreciate it!
Best regards,
Anna
Great service just one issue.
Product & pricing was very good, delivery lead time & ordering process was also great. I contacted delivery company on back of email received from Rangecookers, delivery company gave an even quicker date than the estimate, however it was then let down or a bit of a disappointment because the delivery agents weren’t happy about delivering the cooker into the house or how the product had to be checked (following the specified instructions provided by Rangecoookers) & everything just seemed like a chore to them. This was disappointing when we assume you use them regularly so they should know the process. Otherwise great Cooker & great service!
30 november 2023
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for your 5 star review, we’re really glad you have been so happy with our services. It is also good to hear the feedback about the delivery crew. It is a shame they left you feeling disappointed, but at least now we can feed this back to the team & make sure they improve moving forward.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Excellent service
Items out of stock in UK but the sales agent said she’d check and called me back. I was assured stock was arriving the following week and would be with me within 2 weeks, which it was!
Excellent, courteous service on a relatively small order for hob accessories.
29 november 2023
Antwoord van Rangecookers.co.uk
Thank you so much for your positive feedback, that's all really great to hear!
Best regards,
Anna
Great service
I was keen to get a cooker delivered before Christmas having just refurbished the kitchen. The lady who dealt with my order was really helpful and despite a very busy time of year, she made it happen. Many thanks.
13 december 2023
Antwoord van Rangecookers.co.uk
Thank you very much for your wonderful feedback, we're very pleased you have been so happy with our service.
Should you ever need us in the future, we can be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Excellent customer service
Excellent customer service, and a fabulous new cooker that we’re very happy with. Recommended.
7 december 2023
Antwoord van Rangecookers.co.uk
Thank you very much for your 5 star review, we really appreciate it.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Rangemaster told us delivery would be…
Rangemaster told us delivery would be 15th December all arranged, aga just tel me saying delivery would not be until until Jan 2024
4 december 2023
Antwoord van Rangecookers.co.uk
Good morning,
Thank you for your feedback, it is very important we hear both positive & negative, so we can make any necessary improvements.
After having spoken with AgaRangemaster, they have said that their system incorrectly allocated your initial delivery date, which shouldn't have happened, as yours was a built-to-order item.
I'm so sorry for the disappointment at having a later date issued, this must have been very frustrating.
Should you need more help or support moving forward, please do let us know. We can always be reached on enquiries@rangecookers.co.uk
Best regards,
Anna
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