I ordered two accessories for the Dune Silver Cross pushchair. Both items were delivered promptly and nicely packaged. Excellent prices too.
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After looking around for the bugaboo butterfly 2 for some time, I found it on Samuel Johnston website for a great price, not only that but a further discount code was available to use. Free delivery... Toon meer
Good quality products, good customer service, willing to help and guide with pictures. I had some issues which wasn’t the companies fault however upon contacting them they have helped and resolved my... Toon meer
Not a good experience with this company I'm afraid. Having placed an order with my total visable on screen we were then charged alot extra. On speaking to them they said its bank charges and their web... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Established in 1936 Samuel Johnston Ltd has been proudly providing baby goods for over 80 years. We have now grown to become Europe's leading online Nursery, Pram and Baby Equipment retailer. With our ever expanding range of over 80 top nursery brands we have absolutely everything you need for your new arrival!
Contactgegevens
Unit 7 Trench Park, Trench Road, Mallusk, BT36 4TY, Newtownabbey, Verenigd Koninkrijk
- 028 9083 0022
- customer-services@samueljohnston.co.uk
- www.samueljohnston.com
4,4
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3K reviews
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Rep Ire returning customer
Rep Ire customer, I have used Samuel Johnston for 3 pram bundles, 2018,2020 and again 2025, I will also be buying a lighter stroller from
The (venicci vero) in a few months time. I found them so affordable and their turn around time for delivery to was 2 days from order.
Simple, hassle free transactions. I would highly recommend them to everyone.
9 september 2025
Review zonder uitnodiging
Avoid. You will lose your money.
I ordered a child seat from Samuel Johnston on 20th July. It was the last item in stock and was supposed to be delivered within 2 days.
I have since sent 4 emails. The first reply was very patronising, telling me "As advised on this product store page the item is currently out of stock". - I did not pre order this item and did not buy it when it was out of stock. I have since received emails saying the item would be available the following week after I have had to chase again.
As of today, 27th August, I have not received the item and have not received a reply from my last email asking where the item was. I requested a refund if they couldn't deliver and this has been ignored.
They have taken my money (£330) and are now ignoring me.
The customer service is appalling - if you want to recieve an item you have paid for, buy from elsewhere.
20 juli 2025
Review zonder uitnodiging
5 Star Service!
I would definitely recommend this company to anyone! The customer service is really good and everyone I spoke to either face to face or on the phone were amazing, helpful and polite! I believe if any issues were to arise it would be dealt with in the best way possible for the customer. The people who work for this company obviously care about their customers in such an important time of life! 5 Stars every time, I will definitely be back for our next purchase!
31 mei 2025
Review zonder uitnodiging
Terrible service
Terrible service, still haven't received the item I ordered over 4 weeks ago
23 juli 2025
Review zonder uitnodiging
Antwoord van Samuel Johnston
Hi Bryan
Thank you for taking your time to leave us a review of your experience.
I've had a look into your order. I can see you had ordered this 3 weeks ago - the item was showing as out of stock with a lead time of 7 - 14 days which was communicated upon purchase. There had been a small delay, with the item being dispatched 4 working days later than the 14 day lead time we had originally anticipated. We do apologise for this delay.
If you have any further questions regarding your order, please reach out to us directly via email at customer-service@samueljohnston.co.uk and our team will be more than happy to assist you.
Kind Regards,
Samuel Johnston Team
Exactly as described
Exactly as described. Updated on delivery and speedy service
12 augustus 2025
Review zonder uitnodiging
Great customer service
Great customer service. Found pram online and was not sure on availability and when I would expect delivery. The call was answered promptly and information given on back order and expected date of delivery a few weeks later. Twin pram ect arrived exactly on the estimated time. Perfect service. Thank you.
1 augustus 2025
Review zonder uitnodiging
Very happy with product at excellent…
Very happy with product at excellent price.
12 juli 2025
Review zonder uitnodiging
Very prompt response and delivery…
Very prompt response and delivery times. I had an issue with one item within my order being damaged and they arranged collection and delivery of a replacement within days of me noticing. Really good value, will definitely be ordering again
22 juli 2025
Review zonder uitnodiging
Excellent service and delivery within a…
Excellent service and delivery within a couple of days.
8 juli 2025
Review zonder uitnodiging
Item has still not arrived a month later
Ordered on 25th June, still no update. I have emailed customer service and sent a message on Instagram but no reply. They are active on social media posting stories. Unacceptable. Have no idea how to cancel and get a refund if they are not engaging with me.
28 juli 2025
Review zonder uitnodiging
Antwoord van Samuel Johnston
Hi,
We’re very sorry to hear about your experience and the delay in receiving your order.
Please note that our social media channels are not monitored for customer service inquiries. The best way to reach us is by emailing customer-service@samueljohnston.co.uk — we’ve checked our inbox but haven’t found any messages under the name associated with this review.
If you have already contacted us, please resend your email with your full name, order number, and any relevant details so we can look into this as a priority. Alternatively, you can also call our customer service team directly on 028 9083 0022, and we’ll be happy to assist you.
We sincerely apologise for the inconvenience and appreciate your patience as we work to resolve this.
Best regards,
The Samuel Johnston Team
Lovely Joie pram bundle
Lovely Joie pram bundle, for a great price - my son and daughter-in-law are thrilled with it! The only fly in the ointment was the carrier, who delivered 2 separate boxes on 2 separate days. There was no indication of this on the tracking, which showed a completed delivery after only 1 box.
14 juni 2025
Review zonder uitnodiging
Bought a moses basket and it has a…
Bought a moses basket and it has a really weird smell. You couldnt put a baby in it with that smell. Dont recommend
29 mei 2025
Review zonder uitnodiging
Antwoord van Samuel Johnston
Hi,
Thank you for your feedback, and we're sorry to hear that you experienced an unpleasant smell with your Moses basket.
Our Palm Moses baskets are made from natural palm leaf, which can carry a distinct scent when first unpacked. This natural aroma is completely normal and harmless, and it usually fades within a couple of days once the basket has been properly aired out in a well-ventilated space.
We completely understand your concern, especially when it comes to products for your little one, and we’re here to help with any further questions or support you may need. Please don’t hesitate to reach out to our customer care team.
Best regards,
The Samuel Johnston Team
Poor customer service
Poor customer service. Never got back to me about a simple query I had regarding delivery. Eventually emailed me back after following up my own email threatening to cancel my order. Delivery took an additional week from the date they told me in that email. Wouldn't use this company again
12 mei 2025
Review zonder uitnodiging
Excellent …
I placed an order on Friday afternoon and my items were delivered on Monday morning , I did have a small issue which I rang up about and this was resolved straight away , fantastic customer service and couldn’t be happier with my purchase .
10 juni 2025
Review zonder uitnodiging
Very smooth ordering process and speedy…
Very smooth ordering process and speedy delivery. Recommended by a friend and pleased with the service and my purchase.
4 juni 2025
Review zonder uitnodiging
Fast delivery and great customer…
Fast delivery and great customer service. Can highly recommend!
3 juni 2025
Review zonder uitnodiging
Pram order
Ordered a pram from here and we were able to delay the delivery as we were heading on holiday without a problem. Phoned when we needed it delivered and they quickly had it delivered within a few days.
13 mei 2025
Review zonder uitnodiging
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