The operative was excellent. SES tecnology not for purpose. Website down the last few weekends. Will only take a meter reading up to 22nd of the month for a bill then raised at the end of the m... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I would like to commend Shamiela Lazarus for the excellent service she provided. Shamiela was kind, friendly, and extremely helpful throughout our interaction. She took the time to answer all of m... Toon meer
There were many unresolved issues we had with the SES Business Water which were taking a long time to resolve. Monika Lagiewka was brought in to help. She managed to sort out quite complex issues to b... Toon meer
Bedrijf heeft geantwoord
Very good service, Ethan was very well spoken and very exact on his security questions. Sorted out my 3 issues very quickly and easily and sent me the documents required as soon as the call was done.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Contactgegevens
London Road, RH1 2JH, Redhill, Verenigd Koninkrijk
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4,7
Uitstekend
405 reviews
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Heeft 68% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van SES Business Water
Thank you so much for your kind words! We're delighted to hear you had a great experience with our customer service. We truly appreciate your support and look forward to serving you again.
Zayaan Gafieldien was very helpful and…
Zayaan Gafieldien was very helpful and friendly and solved my problem efficiently.
26 juni 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your kind feedback. We're delighted to hear that Zayaan was helpful, friendly, and resolved your issue efficiently. We'll be sure to share your comments with him—they'll be greatly appreciated.
Five Stars
The chap I spoke to, Ethan Heuvel, was extremely helpful and polite.
25 juni 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your kind feedback. We're delighted to hear that Ethan was extremely helpful and polite. We'll be sure to pass your comments on to him—they'll be greatly appreciated.
Great Customer Service
The customer service adviser who I spoke with was very helpful as well as being professional and knowledgeable in answering my query.
24 juni 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your kind feedback. We're delighted to hear that our adviser was helpful, professional, and knowledgeable in assisting with your query. We really appreciate you taking the time to share your experience.
Customer change.
Raaiqhah Parsons responded with helpful emails which resulted in a satisfactory conclusion within a reasonable time frame.
15 juni 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your kind feedback. We’re pleased to hear that Raaiqhah Parsons was able to assist you effectively and that your query was resolved satisfactorily within a reasonable timeframe. We really appreciate you taking the time to share your experience.
Helpful staff and clear instructions.
23 juni 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your kind feedback. We’re glad you found our staff helpful and the instructions clear. We really appreciate you taking the time to share your experience.
Very polite and helpful
Very polite and helpful. I went down the wrong avenue and they sorted it for me. Easy
23 juni 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your kind feedback. We’re really pleased we could help get things back on track and make the process easy for you. If you ever need anything else, please don’t hesitate to get in touch.
Helpful and understanding
I spoke to Shailin Adams who was as helpful as he could be given that I am not named on the account as I was calling from the Accounts Payable department to verify SES's Bank details to set the account up. Shailin also advised on what could be done to enable me to speak to Customer Services without any restriction going forward.
22 juni 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your detailed feedback.
We’re pleased to hear that Shailin Adams was able to assist you as much as possible, particularly given the account access limitations. It’s great to know he provided clear guidance on verifying the bank details and advised on the steps to help ensure smoother communication with our Customer Services team going forward.
We appreciate you taking the time to share your experience and will be sure to pass your comments on.
When I ask for items I am always…
When I ask for items I am always provided them timeously and pleasantly.
Thank you Thandolwethu Lonzi who assist this time.
19 juni 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your kind feedback.
We’re delighted to hear that your requests are always handled promptly and pleasantly. We’ll be sure to pass on your appreciation to Thandolwethu Lonzi, who will be pleased to know their assistance made a positive impression.
We truly value your support and look forward to continuing to assist you.
Ethan was great and very helpful.
19 juni 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your kind words! We're really glad to hear that Ethan was able to help and provide a great experience. We’ll be sure to pass your feedback on to him. We appreciate you taking the time to share this.
Good outcome to call
Ethan was polite and very helpful. There was a lot of background noise which made it hard to hear and understand the conversation despite his best efforts to try and reduce it.
16 juni 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you so much for your kind review.
We’re delighted to hear that your move over to us went smoothly and that you found the process informative and easy to follow. It’s especially lovely to see Hayley recognised for her support – we’ll be sure to pass on your kind words to her and the wider team.
Shailin Adams was very helpful with his…
Shailin Adams was very helpful with his service very happy and friendly
15 juni 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you so much for your kind review.
We’re delighted to hear that your move over to us went smoothly and that you found the process informative and easy to follow. It’s especially lovely to see Hayley recognised for her support – we’ll be sure to pass on your kind words to her and the wider team.
Great Service
We have just moved over to SES Business Water and I can not recommend them highly enough. They have been informative throughout the switch over and very pleasant to deal with, especially Hayley the Team Supervisor.
2 juni 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you so much for your kind review.
We’re delighted to hear that your move over to us went smoothly and that you found the process informative and easy to follow. It’s especially lovely to see Hayley recognised for her support – we’ll be sure to pass on your kind words to her and the wider team.
Sahaiilin Adams was very efficient
Sahaiilin Adams was very efficient, good listener and on the ball! Thank you..😎
3 juni 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for taking the time to leave us a review.
We are delighted to hear that Sahaiilin was able to assist you with all of your questions. Providing helpful, efficient, and friendly service is something we strive for, so it is wonderful to know that Thandolwethu delivered a positive experience.
We will be sure to pass your kind feedback on to Sahaiilin.
Antwoord van SES Business Water
We are delighted to hear that you received excellent service. Providing a high standard of customer care is very important to us, and it is always rewarding to receive such positive feedback.
Thandolwethu Lonzi was very efficient…
Thandolwethu Lonzi was very efficient and dealt with the matter in a very professional way.
2 juni 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for taking the time to leave us a review.
We are delighted to hear that Thandolwethu was able to assist you with all of your questions. Providing helpful, efficient, and friendly service is something we strive for, so it is wonderful to know that Thandolwethu delivered a positive experience.
We will be sure to pass your kind feedback on to Thandolwethu.
I often have reason to call as I manage…
I often have reason to call as I manage multiple account s with yourselves, Dayuun is always patient and through and endeavour's to bring solutions, even if he can't fix it himself he takes ownership of the issue and works with your internal teams until resolved, without constant prodding from myself. I really appreciate the drive and commitment to excellent customer service.
29 mei 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for taking the time to share your feedback.
We're delighted to hear about your positive experience with Dayuun. Providing proactive, reliable support is something we strive for, and it's wonderful to know that his patience, dedication, and sense of ownership have made such a difference when managing your accounts.
We'll be sure to pass your kind comments on to Dayuun and the wider team. Recognition like this means a great deal, and we're grateful for the opportunity to support you.
Excellent service
1 juni 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for taking the time to leave us a review.
We are delighted to hear that you received excellent service. Providing a high standard of customer care is very important to us, and it is always rewarding to receive such positive feedback.
The telephone call was answered…
The telephone call was answered straightaway, Ethan was very helpful and answered all my questions
28 mei 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for taking the time to leave us a review.
We are delighted to hear that your call was answered promptly and that Ethan was able to assist you with all of your questions. Providing helpful, efficient, and friendly service is something we strive for, so it is wonderful to know that Ethan delivered a positive experience.
We will be sure to pass your kind feedback on to Ethan, who will be pleased to hear that his assistance was appreciated.
Perfect example of a quick query resolution.
This is the first time that I have called with a query and found Dayyaan Wentzel extremely helpful. When I left the call, I was confident that with her knowledge, she was was able to extract the details from myself, providing the information I required quickly and clearly. An absolute pleasure to speak to. Thank you.
26 mei 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that your first experience contacting us was such a positive one and that Dayyaan Wentzel was able to assist you so effectively. It is particularly pleasing to know that he took the time to understand your query, provided the information you needed clearly and promptly, and left you feeling confident that everything had been handled correctly.
We pride ourselves on delivering knowledgeable and customer-focused service, and your feedback is a great reflection of this. We will be sure to share your kind words with Dayyaan, who will be delighted to receive your recognition.
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