Orders 3 number elastics, only received two, emailed to chase the third with no acknowledgment but did answer other question. Haven’t bothered chasing as felt they were not great quality so have purch... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Absolutely incredible company. Phoned them after my daughter put in a last minute request for faux plaits for our pony with only three days to go until the show and they were sent out that same day an... Toon meer
John & Amanda were so helpful, from booking appointment to go visit the shop, to pre-selecting items to suit and supporting final decision on items that will create the perfect showing look. Would hig... Toon meer
Bedrijf heeft geantwoord
Honestly the best customer service you will get! Massive life savers at the London international this year when my older horse decided he was young again and we needed a last minute calmer! Also am... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Verenigd Koninkrijk
- 07710550438
- info@showponyprep.com
- www.showponyprep.com
4,4
Uitstekend
448 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Excellent customer service.
Excellent customer service.
Was delivered in the required time to Sydney Australia, well presented packaging.
9 februari 2024
Antwoord van Showponyprep
Hi Kellie
Thank you so much for your lovely feedback - we truly appreciate all of the support you give to our family business.
Karlie xx
Great products
Great products, have a show shirt and a tie.
Fast delivery, was literally next day.
Very pleased and will order again
8 februari 2024
Antwoord van Showponyprep
Hi Charlotte
Thank you so much for your lovely feedback - we truly appreciate all of the support you give to our family business.
Karlie xx
Brilliant service excellent quality…
Brilliant service excellent quality lovely people to deal with
6 februari 2024
Antwoord van Showponyprep
Hi Sarah
Thank you so much for your lovely feedback - we truly appreciate all of the support you give to our family business.
Karlie xx
Beautiful new green browband
•Arrived on time in January
•Arrived in a beautiful packaging
28 januari 2024
Antwoord van Showponyprep
Hi Miss Saunders
Thank you so much for your lovely feedback - we truly appreciate all of the support you give to our family business.
Karlie xx
Beautiful, high quality products!
I’ve had a number of products from SPP and they have all been extremely high quality, well priced and well loved!
29 januari 2024
Antwoord van Showponyprep
Hi Jessie
Thank you so much for your lovely feedback - we truly appreciate all of the support you give to our family business.
Karlie xx
Amazing service
18 januari 2024
Antwoord van Showponyprep
Thanks so much Danielle for your lovely review, we always work hard to serve our customers and we really appreciate it when it is acknowledged
Hope you have a fabulous show season.
Karlie and Team SPP xx
Customer service is terrible
Customer service is terrible. Tried calling and no answer which was fine. Messaged and was hours in between messages again fine but I needed something urgently so had to go with the colour that I thought matched. I then got a reply and I'd ordered the wrong colour. Was advised she would check when it came to being packaged. I went with the post option that seemed to be the quickest although was just 1st class.
Needless to say no check was done, it didn't arrive in time, I didn't hear anymore!
I them emailed 5 days later to say I was disapointed to be greeted with a rude response about how I ordered the wrong one, my pictures wasn't clear (you couldn't get clearer pictures) and her children was ill. Blunt rude emails I will never use or recommend this company again. Let's hope it doesn't take as long or I have to contact to get my refund!
19 maart 2024
Review zonder uitnodiging
Antwoord van Showponyprep
This review couldn't be further from the truth...
I did contemplate not giving it the energy to reply, but then thought i better had as on the face of it if you were to read this it would make us look like a terrible company (rather than the super hard working family business that we are)
So... the truth behind this is this customer did call a couple of times whilst i had two children off with chicken pox (and i had asked nicely to our followers to give us extra time to respond to messages and i had stated our calls will not be answered whilst looking after two poorly children and trying to run the business, make orders and process requests) but no SHE NEEDED answers and NOW.
She then proceeded to send me two pictures of her pony showing a very fuzzy short forelock with hardly any hair there to really judge what she needed colour wise.
I responded a little later telling her i thought the colour she may need would be a 13.
She responded saying she had already ordered a 12 as i was too slow in responding,
I then said i would have a look at the colour that was dispatched and if it looked wrong then i would swap. To be fair both colours 12 and 13 could match the said pony according to the pictures the customer sent so i thought i would go with what she ordered as it must be correct as she would've spent time pondering over it whereas i was having to go off a tuft picture of a fuzzy forelock with no length to really look at the tones and colours.
I then received some rude email stating she was VERY DISSAPOINTED with our service etc etc etc and i had to point out the fact in future she maybe should've paid for express delivery if she needed the forelock the next day (she had only paid for 1st class letterbox postage)
Sometimes it does take one to look in the mirror and also look at your actions and reflect as to whether you could've actually acted in a kinder way to get a better response. When you act in the way you do, it immediately makes people not want to go over and above to help. I only had to look you up and see that you are a serial complainer about service with a host of different companies and have a love for leaving 1 star reviews!
I'm also guessing that the forelock that has today been returned to us with No Name, No Reference, note or anything at all to link you to the item is yours... and you would've expected us to just mind read the fact it came from you and we were to refund it...!
Your refund is on the list to be actioned and will be done in line with our refund policy within 7 days.
We are very grateful in the fact you said you wont shop with us again and you now have a mark on your record so all future orders will be rejected. We've built an incredible community with SHOWPONYPREP® and our valued customers love what we do and support us whole heartedly, people like yourself are not the types of people we want in that community.
We will not respond or waste any further energy with this query or review and the next time you will hear from us will be when we process the refund.
Many thanks
Karlie
Best in the Business
Honestly the best customer service you will get! Massive life savers at the London international this year when my older horse decided he was young again and we needed a last minute calmer!
Also amazing products and made to the best quality I order all my browbands here and I wouldn’t trust anyone else now
6 december 2023
Antwoord van Showponyprep
Thanks so much Georgie for your wonderful review, we love seeing you at shows and its always amazing when we can help you out at your moment of need! Look forward to seeing you again this season and wishing you a super successful season!
Karlie x
Always the best service and products
Always the best service and products
Wouldn’t go anywhere else for my team browbands
5 december 2023
Antwoord van Showponyprep
Thank you so much Elle for your awesome review!
I love it when you ask us to make your browbands as your bespoke design looks super impressive when its completed.
Looking forward to seeing you and your mum at all the shows this season and following your success with your stunning new novice.
Karlie x
I ordered showing stuff for lihs you…
I ordered showing stuff for lihs you forgot my hairnets I messaged you and got ignored
5 december 2023
Antwoord van Showponyprep
Hi Laura
That’s super sad to see this review, we would never intentionally ignore anyone! We were trading right near the ring at the London International and would’ve happily given you your hairnets (and even a spare pack to apologise). Our phone number is on the website and all of our social pages, a quick call would’ve been all you needed to do. Our messages get inundated on a daily basis and there’s only me wading through them and sometimes the auto-response marks the message as being read.
I will send you some hairnets on Monday morning and again I apologise they were not included in your Live Sale bundle.
Karlie x
Antwoord van Showponyprep
Thank you so much for your lovely review Sara!
It’s always wonderful to see you at the shows xxxx
Karlie sent another pack of luminate…
Karlie sent another pack of luminate after the first one was damaged in transit
4 december 2023
Antwoord van Showponyprep
Thank you for your lovely review Lesley, sorry the first pack leaked (our bad for not dealing them) lesson now learned!! Thank you for being patient with us and I’m super happy your new bag arrived quickly xxx
Amazing Products a one stop shop for all your showing needs
Great experience shopping. Beautiful products really great quality and will be buying more products in the future
6 november 2023
Antwoord van Showponyprep
Thank you Emily for your amazing review! Your new show jacket looks insannneeee!!!
See you at the shows this season xx
Antwoord van Showponyprep
Thank you Sadie for your lovely review!
See you at the shows this season xxx
Always so helpful and every browband…
Always so helpful and every browband has been beautiful.
8 november 2023
Antwoord van Showponyprep
Thank you for your review Shelby, so glad you love your new Browband xx
Product good, service average
Products lovely but manager on stall at HOYS offered questionable service at best, (perhaps the week there is just exhausting).
Website suggests you may want to make an optional monetary tip to the company of 5% to 15%, this has put me off ordering more items in the future, I completed the transaction this time, but the tip idea feels a little rude.
6 november 2023
Antwoord van Showponyprep
Hi Sara
I would be keen to hear more about your questionable service at Hoys? Please do email your feedback through to Info@showponyprep.com - as for the tip section on the website, it’s not something we have introduced it’s part of the wider module our website is built on and we are in the process of having it removed but the majority of our customers just bypass it anyway as we tell them too. We never would expect a tip from anyone.
Many thanks
Fabulous products
I buy numerous products from Showponyprep and Karlie and Tal are always super helpful. The range available and the attention to detail is brilliant.
2 november 2023
Antwoord van Showponyprep
Thank you for your awesome review Lucinda
Looking forward to seeing you at the shows this season xx
Lovely people and items
Lovely people, lovely business. Ordered a couple of times and items have always arrived well packed.
6 december 2023
Review zonder uitnodiging
Antwoord van Showponyprep
Thank you April for your lovely review xxx
Antwoord van Showponyprep
Thank you Kimberley for your wonderful review xxx
Antwoord van Showponyprep
Thank you for your wonderful review xxx
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