SwiftSwitch Reviews 

The SwiftSwitch agent entered the wrong 'end of contract date' resulting in a default notice from my previous water supplier of £2500.00. Thankfully, the agent actually forwarded evidence of his error however, despite numerous emails to the SwiftSwitch agent and entering a complaint via the SwiftSwitch complaint system, no ownership of this error was acknowledged or attempts to rectify it taken. I had to sort it out myself which took WEEKS and caused no amount of stress. Thankfully, Everflow, my original water supplier, were fantastic and worked with me to get the error undone. Rather than recommend SwiftSwitch, I go out of my way to WARN all other business users in my association to AVOID SwiftSwitch at all costs.

UPDATE:
I was requested by TrustPilot to add to my review as ‘SwiftSwitch requested more details to better understand my experience. If I don’t update, SwiftSwitch may not recognise my review as genuine’.
This, despite an aggressive phone call from a SwiftSwitch employee demanding an explanation for my 1 star review. I received a subsequent email from him detailing ‘penalties’ which I responded to with the necessary evidence of error made by his employee. I received no response.
Absolutely no apology for the complete mess caused by his company employee, only a feeble ‘mistakes happen’. They do indeed but the level of accountability and response to any such error is the barometer of a Company’s credibility. In this case that was, unfortunately, zero.
I fully expect this saga to continue with additional threatening emails.
I have chosen not to name names here but if the harassment continues, I will have no hesitation in responding appropriately.

RESPONSE TO SWIFTSWITCH REPLY:
I did indeed contact SwiftSwitch directly to raise my concerns and as previously stated, received no response. The only communication I received was an aggressive phone call challenging my one star review and claiming I did not use the complaints system. The caller subsequently realised he had ‘missed’ my complaint.
Any responses from SwiftSwitch refuting my genuine and factual review will be responded to and the SwiftSwitch error - which I have in writing - exposed.
The attempt by SwiftSwitch to remove my review and their response below should be taken as proof of sharp practice and disingenuous customer service.

I was recently tasked with transferring our water account from an external management company to internal control. There were problems but Liam Martin of Swiftswitch acted in a highly professional manner and removed all the stumbling blocks i can highly recommend SwiftSwitch.

Clear and straightforward

Santino was very helpful, available and pleasant. The process was straightforward.

Changed me from current supplier to one that charged £200 per annum more as they did not give a true comparison they did not give the daily charge. In the new company's quote. Why would I want a more expensive monthly charge than old company,the sole purpose of swift is to guide customers to a cheaper monthly charge ,to which rhey did not achieve .

Santino was great!

Helpful staff and very easy process explained quickly and efficiently.

Liam was very clear in his advice to me and responded to communications very quickly. I was very pleased to achieve a good saving on our water bill by going through SwiftSwitch

Liam was very helpful and we received quick service and competitive quote

Very professional & don’t over promise and under deliver 😎

I contacted as I was due a renewal on my water contract. Justin Hall-Dillon dealt with my request very professionally, in a timely manner and found me a great deal! I couldn't have wished for more and can very highly recommend. Top work

Everyone was so helpful / attentive / and professional, good at keeping me up tp date with what was happening.
An all round good experience.

Great customer service and delt with very professional

Staff was very helpful

Helpfully and fast