We contacted Laura for our btl mortgage. She guided us through the whole process. We'll definitely recommend her. She's very patient with all our questions and overall very professional.
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Lees wat reviewers zeggen
I had the pleasure of Darren supporting me through my application. It was a great experience. Darren was great with good communication, knowledgeable and very easily accessible. We had our first meeti... Toon meer
Bedrijf heeft geantwoord
I’ve used TMW three times this year for property purchases. Frankie has been my usual Consultant, but in her absence, Richard B, promptly picked up my case. So an easy going guy, by the end of the f... Toon meer
Bedrijf heeft geantwoord
I’ve had a great experience with The Mortgage Works. The team have been professional, helpful and excellent at communicating throughout the process. They’ve kept me informed, responded promptly to my... Toon meer
Bedrijfsgegevens
Over The Mortgage Works
Geschreven door het bedrijf
The Mortgage Works is the buy to let lender of Nationwide Building Society.
Whether you’re looking to purchase a new property, want to remortgage or need to borrow more, we’ve got a range of products and specialist staff to support you with your mortgage.
We’ve been providing buy to let mortgages since 1988, so you can be sure your mortgage will be with one of the most experienced lenders in the business.
Contactgegevens
Pipers Way, SN38 1NW, Swindon, Verenigd Koninkrijk
- www.themortgageworks.co.uk
4,7
Uitstekend
3K reviews
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Effective communication
Effective communication and demonstration of an understanding of our requirement. Very quick response to our questions.
7 augustus 2026
Antwoord van The Mortgage Works
We're so glad to hear that our communication was effective and that we demonstrated a clear understanding of your needs. We appreciate your kind words about our quick responses!
Remortgage of buy to let property …
It was so easy to be approved for a remortgage of one of my buy to let properties. I dealt with Patrick Cross, a mortgage advisor with the Mortgage Works. He was able to provide all the information I needed to decide on which mortgage suited me best. Patrick made the whole process run very quickly and smoothly. I provided the information and figures requested and was delighted to find out I had been approved for a mortgage in just a few days. I certainly wasn't expecting it to be as easy as this! I was also delighted to find the interest rate on my 5 year fixed deal to be one of the best available. Will definitely use Mortgage Works again.
31 juli 2026
Antwoord van The Mortgage Works
We are so pleased to hear about your positive experience with us and that the remortgage process for your buy-to-let property was smooth and efficient. It's wonderful to know that our team was able to provide the information you needed to make an informed decision and secure a great interest rate. We truly appreciate you sharing your satisfaction with our services and look forward to assisting you again in the future.
Great service
Great service! I worked with Beth Carter, who was very understanding, helpful, and supportive throughout. I really appreciated her assistance and would highly recommend her.
6 augustus 2026
Review zonder uitnodiging
Antwoord van The Mortgage Works
We're delighted to hear you received such great service. It's wonderful to know that our team member was understanding, helpful, and supportive throughout the process. We truly appreciate your high recommendation.
Darren was very helpful and…
Darren was very helpful and professional in his mortgage advice given. Thank you.
6 augustus 2026
Antwoord van The Mortgage Works
We're happy to hear that your experience was helpful and professional. We appreciate your positive feedback!
Antwoord van The Mortgage Works
We're so glad to hear you had a positive and helpful conversation with us. We appreciate your kind words!
The telephone call was distinct and…
The telephone call was distinct and correct. Very knowledgeable answered all of our many questions. An overall really good experience.
6 augustus 2026
Antwoord van The Mortgage Works
We're so happy to hear that our telephone call was distinct and that we could answer all of your questions knowledgeably. We truly appreciate your positive feedback!
Antwoord van The Mortgage Works
We are so pleased to hear that our team was professional and helpful, and that we clearly explained your options. Thank you for your kind words!
Gave me information needed and rang…
Gave me information needed and rang when said and kept me updated all along
30 juli 2026
Antwoord van The Mortgage Works
We're glad we could provide the information you needed and keep you updated. Thank you for your kind words!
Excellent service from Laura McBurney
Excellent service from my mortgage consultant, Laura McBurney. Process started on Monday morning with an initial consultation and by Friday morning I had a confirmed mortgage offer with the solicitor.
Laura is both professional and personable, and made the whole process stress free.
7 augustus 2026
Review zonder uitnodiging
Antwoord van The Mortgage Works
We're so pleased to hear about your excellent experience. It's wonderful to know that our mortgage consultant provided such professional and personable service, making the process stress-free and efficient.
Six months of excessive revert-to rate…
Six months of excessive revert-to rate interest incurred.
TMW do not understand their own underwriting policies.
Confusion reigns between teams.
Contradictory advice follows.
All while the client battles to get his own mortgage resolved.
I’m an organised professional landlord with all documents to hand.
TMW know better than my city’s Planning Deparment and Housing Officers, contradicting planning approvals and an HMO Licence in force…
Quite extraordinary people to try and deal with…
6 augustus 2026
Review zonder uitnodiging
Antwoord van The Mortgage Works
We appreciate you sharing your detailed feedback regarding your recent experience. We are truly sorry to hear about the difficulties you encountered with the revert-to rate interest, the confusion between our teams, and the conflicting information you received. We understand how frustrating it must be to navigate these issues, especially as an organized professional landlord. We are reviewing your comments to understand where we can improve our processes and communication to prevent similar situations in the future.
The mortgage advisor was very professional. …
The mortgage advisor was very professional and helpful. All apppointments were on time, by telephone and email comfirmation. Things were explained clearly and my personal lack of technical ability was taken into account. The whole process was quick and trouble free.
10 juli 2026
Antwoord van The Mortgage Works
We're so pleased to hear that your mortgage advisor was professional and helpful. It's great to know that appointments were timely and explanations were clear, making the process quick and trouble-free for you.
fast and efficient service
fast and efficient service. carly was very helpful and a pleasure to deal with.
5 augustus 2026
Antwoord van The Mortgage Works
We're so pleased to hear that you experienced fast and efficient service. We appreciate you sharing your positive feedback about our helpful team member!
Calling in regards to a product switch
The service in regards to a product switch was excellent from start to finish, Katie was thorough and attentive. I much appreciated how smooth the whole process was and my problem was solved within the phone call. I feel more at ease calling the centre with any future concerns, thank you again. I don’t normally send reviews but I feel as this was necessary.
6 augustus 2026
Review zonder uitnodiging
Antwoord van The Mortgage Works
We are so pleased to hear about your excellent experience with us! It's wonderful to know that the product switch process was smooth and that your problem was resolved efficiently. We truly appreciate your kind words and are glad you feel more at ease.
Beth Carter is a delight
Beth Carter dealt with my mortgage applications and has been incredibly helpful, quick to come back to you and a delight to deal with. Thank you.
6 augustus 2026
Review zonder uitnodiging
Antwoord van The Mortgage Works
We are so happy to hear about your positive experience with our mortgage application process. We appreciate you sharing your kind words!
Explained things clearly,listened very…
Explained things clearly,listened very well and was eager to help
29 juli 2026
Antwoord van The Mortgage Works
We're delighted to hear that our team clearly explained things and listened attentively. We appreciate your kind words about our eagerness to help.
Fantastic service from Daniel at TMW
Fantastic service from Daniel at The Mortgage Works. Clear advice, quick communication, and a genuinely supportive approach. He was calm, clear, and knowledgeable - making sure I understood all my options without ever feeling rushed or pressured.
Daniel’s professionalism and genuine care made a huge difference to what can be a stressful process. I’m very grateful for his support and highly recommend him.
5 augustus 2026
Review zonder uitnodiging
Antwoord van The Mortgage Works
We're delighted to hear about your positive experience with our team member. It's wonderful to know that you received clear advice, quick communication, and felt supported throughout the process. We're glad that you found the approach calm, clear, and knowledgeable, ensuring you understood all your options without feeling rushed or pressured. We appreciate your kind words about the professionalism and care provided, and we're pleased it made a difference during what can be a stressful time. Thank you for your high recommendation.
Antwoord van The Mortgage Works
We're delighted to know that you found our team to be very helpful and informative regarding our product selection. Thank you for your kind words!
Really friendly and helpful staff
Really friendly and helpful staff, who took the time to explain things so that I understood.
3 augustus 2026
Antwoord van The Mortgage Works
We're so happy to hear that our staff was friendly and helpful, taking the time to explain things clearly. Thank you for your kind feedback!
I am extremely disappointed with The…
I am extremely disappointed with The Mortgage Works and the way they handled my mortgage application.
The whole process took far longer than it should have, with constant delays and very poor communication. I felt like I was being led on for weeks, wasting my time while getting little to no meaningful updates. The experience was frustrating from start to finish and caused unnecessary stress.
I expected a much more professional and efficient service. Unfortunately, my experience was the complete opposite.
I would not recommend The Mortgage Works to anyone based on my experience.
4 augustus 2026
Review zonder uitnodiging
Antwoord van The Mortgage Works
We are truly sorry to hear about your frustrating experience with your mortgage application. We understand your disappointment regarding the delays and lack of communication you encountered. We are committed to providing efficient and professional service, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable as we continuously work to improve our processes and communication.
Antwoord van The Mortgage Works
We're so happy to hear that our customer service was helpful and awesome for you! We truly appreciate your kind words.
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