The Mortgage Works Reviews 

Less than 1 star Sent a BACS overpayment of £7500 29/7/26 Showed in my mortgage account account on 31/7/26 When checked again on 3/8/26 it had gone Same today 4/8/26 Where is my £7500
Checked Nat West payment was from cleared funds no issues with Nat West And not back in my bank account either Where is it?! Worried sick

Dealing with TMW direct was brilliant, wish I'd done it before, found it better not to have a broker stuck in the middle and I liked dealing with Nazim

very helpful
explained everything in an easy to understand way
the whole process was excellent

Excellent service very helpful
talked us though everything very friendly which makes things easier listen to what we wanted Excellent all round

Not much hassle

Appaulling communication and service. Delayed the whole application process.

Beth is great !

Helps a lot and finally we all achieved!

Thank you, Beth!

Neil was excellent from start to finish always going above and beyond and a pleasure to work with lots of communication.

Karol as always listened to my needed and again made me feel at ease and we completely another application
Very good service from Karol

Kept us up to date with proceedings. Daniel was great from start to finish, making our remortgage a simple process.

Great lender response and highly competitive rates/products

I spoke to two people. The first to discuss my eligibility for a mortgage product that I found online and then the second being the consultant later on that day. Both were clear, succinct and patient with me while I wrapped my head around the different options and points to consider. Would highly recommend this lender, based on my experiences. I had a much more personal and clear process with The Mortgage Works than when previously dealing with other lenders.

Richard R has been very friendly and professional . I had couple of fell through and he has been very patient and I can tell he loves his job and is very good familiar with the company process. He is very trustworthy and has made my prefer TMW products as first choice .

Patrick in the further advance department was very informative , explained all my options where it helped me choose a product that was suitable to me

A briliant company to do business with. In fact would say Outsatnding. Whenever we have had need to phone, we have never experienced long waiting times. All staff have been so helpfull and knowledgeable. and A big shout out to Richard . A huge thank You

Daniel was amazing true professional from start

First class service from Daniel , always does his best for you .

I would like to express my sincere appreciation for the exceptional service provided by Luisana. She went far beyond what could reasonably be expected in dealing with my enquiry.

On a previous call, neither the adviser nor the team leader was able to determine why I could not access my mortgage account online. When I asked how long it would take to restore my access, I was told that they could not provide any timeframe and that the issue could remain unresolved indefinitely. This was both disappointing and frustrating.

Luisana approached the problem with professionalism, patience, and determination. She quickly identified that the issue stemmed from two simple but critical factors: an incorrect email address on the account and the fact that I had been entering my full name, including my second forename, rather than the format expected by the system. She immediately updated my email details, clearly explained what had gone wrong, and remained on the telephone with me until she had personally confirmed that I had successfully regained access to my account.

This level of ownership and commitment to resolving a customer's problem is exemplary. Rather than simply explaining the issue, Luisana ensured it was fully resolved before ending the call. Her technical competence, attention to detail, and genuine commitment to customer service transformed what had been a frustrating experience into a very positive one.

No praise is too high for Luisana. She is a credit to your organisation and sets the standard to which others should aspire. I hope her outstanding professionalism and dedication are recognised by her managers.

Very professional company to deal with.. no complaints from me 👍

Excellent customer service from Richard Buttling.

He is an excellent communicator and always responds to emails promptly making the whole application process easier.

I always choose Richard for all my buy to let application requirements which includes new mortgage applications,remortgage applications and further advances.

He has been superb at dealing with everything and I highly recommend him for your mortgage requirements.