Extremely helpful staff right from the initial enquiry speaking with Helen McLeish through to completion with Colin and Michael. They were knowledgeable and had good all round advice on how best to... Toon meer
Bedrijf heeft geantwoord
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Communication from Thomas Bradley was very good prior to home visit. Derek Hatton who was very professional and friendly. He provided clear information of all available options and aided us to make... Toon meer
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Alan Holmes came to take our details, bang on time, explained every thing very quickly extremely politely and professionally, what an asset to your team.. felt comfortable with his explanations and se... Toon meer
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Signed up for wills and powers of attorney, have been promised refund of overpriced bill already paid in full. After several phone calls with promises of getting it sorted, nothing. Phone back promise... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
We believe that every decision you make, whether it’s writing a will, buying a home, planning for retirement, or protecting your assets, has the potential to shape your future. We listen to not only what you need, but what you want. We will provide you with clear guidance, supporting you every step of the way.
Contactgegevens
Verenigd Koninkrijk
- www.thomasbradleylegal.co.uk
4,2
Goed
386 reviews
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Michael explained everything to us…
Michael explained everything to us about making a will and all of the legal procedures. A lovely guy. Happy with the service . Thanks .
9 oktober 2026
Review zonder uitnodiging
Free will service
It was really convenient to have the meeting at home. Mike Slade was friendly, knowledgeable and efficient.
9 oktober 2026
Review zonder uitnodiging
Steven Bradley came to see me to do my…
Steven Bradley came to see me to do my will and give me advice very happy with the service would recommend
7 oktober 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for your feedback. We're delighted to hear that that you were happy with the service. I will pass along your lovely comments to Steven.
Extremely helpful staff right from the…
Extremely helpful staff right from the initial enquiry speaking with Helen McLeish through to completion with Colin and Michael. They were knowledgeable and had good all round advice on how best to deal with our circumstances.
I would, and have, recommended their services to other members of my family.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you found our team helpful throughout your journey with us. It's particularly pleasing to know that Helen McLeish, Colin and Michael were able to provide the knowledge, guidance and support you needed, helping you navigate your circumstances with confidence.
There is no greater compliment than a recommendation, so we're especially grateful that you have already recommended our services to other members of your family.
Thank you again for your kind words and for placing your trust in us. We wish you and your family all the very best for the future. ⭐️
Steven Bradley came to do my free will…
Steven Bradley came to do my free will je explained everything I am really happy with the service
16 september 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
We are so happy to hear that Steven explained everything to you and you are happy with the service you have received, we will pass your lovely feedback to Steven and look forward to supporting you in the future :)
Steven Bradley was excellent explained…
Steven Bradley was excellent explained everything well gave us great advice very knowledgable made us feel at ease will be in touch to help with other services great experience
11 september 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for your kind words. We're delighted to hear that Steven provided clear advice and made you feel at ease throughout the process. We appreciate your feedback and look forward to assisting you with any future services you may need.
Steven Bradley came to do my will very…
Steven Bradley came to do my will very happy with the service gave me good advice about trust would recommend
11 september 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for your feedback. We're delighted to hear that Steven provided good advice and that you were happy with the service. We appreciate your recommendation and are pleased we could help with your will and trust planning.
AVOID
Firstly, zero stars should be an option. 1 is the minimum and the company is not worth 1 star.
I cannot stress enough that you should not use this company for anything.
Not only are their charges hideously inflated and far higher than you would be charged elsewhere for a better service, they are NOT REGULATED, which means when things go wrong, as they often do, there is no come back.
The advice they give is incorrect. DO NOT PUT YOUR HOUSE IN TRUST - this is deprivation of assets - look it up. DO NOT LET THEM APPOINT THEMSELVES AS YOUR TRUSTEE, ATTORNEY OR EXECUTOR - this will only ensure high costs for dealing with anything and misery for your family in the future.
This company preyed on my vulnerable dying father but luckily I stepped in before he signed anything, otherwise I would have been stuck with them acting as his executor.
Please avoid at all costs.
In response to their reply.
1. You have not reached out, except on here, and you have certainly not contacted me directly.
2. You charged my father a considerable amount of money, several thousand up front, for doing nothing at all, and you have not refunded him. Further reviews are posted because of this, and because I do not want other people to fall victim to your preying on the vulnerable.
3. Your advice is not tailored. You suggested that they could avoid IHT, without acknowledging that they would not actually be liable for IHT - planning for no reason whatsoever. You suggested you could protect their assets by setting up a family trust. The only thing this would achieve is setting you up as a costly trustee and making my life as their only daughter very difficult. Their house would be protected if my dad needed care because my mother lives in it, and subsequently putting it into trust would be a deprivation of assets and not work in avoiding care costs. This was expensive and completely incorrect advice.
4. You said my parents' existing Will were not valid. I have had them double checked by a senior qualified and highly respected solicitor and they are very much valid.
You lied to my parents on the need for new Wills, the setting up of a completely pointless trust and the notion of appointing yourselves as trustees and executors, again achieving nothing except unnecessary cost and administration. They have few assets, no IHT liability and one daughter. It so happens that I also have 30 years experience in financial advice , wealth management and legal matters.
My father died not longer afterwards and I thank goodness I do not have to deal with you in conjunction with his death. His assets passed to my mother with no difficult whatsoever and if you had been involved this would not have been the case.
I sincerely hope that more people realise that you are unregulated and unprofessional.
10 september 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
We are sorry to read your review and note that this is now the third review that has been posted raising the same concerns.
We have previously reached out to you on a number of occasions to discuss the matters you have raised and to see whether we could assist in resolving your concerns. Unfortunately, we have not received a response to those communications or the calls made to you.
We also note that your father's services with us have since been cancelled and the matter brought to a close. In these circumstances, we are struggling to understand why further reviews continue to be posted raising the same issues, particularly when opportunities to discuss them directly have not been taken up.
We do not accept a number of the statements made within your review. The advice provided to clients is tailored to their individual circumstances and is discussed in detail before any decisions are made. Clients remain free to decide whether to proceed with any recommendations, and no documents are implemented without their authority and consent.
Whilst we appreciate that you may disagree with the advice provided, we do not believe it is fair or accurate to suggest that vulnerable individuals are "preyed upon" or that our services are delivered without proper consideration of a client's needs and objectives.
Our preference remains to address concerns directly and constructively. Should you wish to discuss the matter further, we would be happy to review any specific points you wish to raise.
FURTHER RESPONSE TO UPDATED COMMENT
Thank you for your feedback. Firstly, we are very sorry to hear of the passing of your father and extend our sincere condolences to you and your family during what we appreciate is a very difficult time.
We are, however, disappointed to read a number of statements within your review that do not accurately reflect the circumstances surrounding your parents' estate planning arrangements.
Firstly, you were not our client. Your parents engaged our services directly after discussing their individual circumstances, wishes and objectives. The recommendations provided were tailored specifically to their requirements following detailed consultations.
The service your parents chose included a comprehensive estate planning package, incorporating a Family Protection Trust, new Wills and Powers of Attorney. These form part of the overall planning solution and were fully explained to your parents before they decided to proceed.
Estate planning is a specialist area, and recommendations are based entirely on each client's personal circumstances, family situation and objectives. It would therefore be inappropriate for anyone who was not involved in those discussions to draw conclusions regarding the suitability of the advice provided.
We must also address the suggestion that we are unqualified, unregulated, unprofessional, or that we have acted dishonestly. These assertions are categorically untrue. We operate professionally and ethically at all times and have helped thousands of clients with their estate planning needs. This is reflected in the significant number of positive reviews and testimonials we have received from clients who have experienced our service firsthand.
Furthermore, your suggestion that we failed to make contact or misled anyone is incorrect. We made attempts to communicate and would have welcomed the opportunity to discuss any concerns directly. Had that opportunity arisen, we could have provided a clearer understanding of the estate planning arrangements your parents chose to put in place and the reasoning behind those decisions.
Whilst we respect your right to express an opinion, we would ask that serious allegations are based on a full understanding of the facts. We remain happy to discuss any genuine concerns directly and professionally should you wish to contact us.
Kind regards,
The Management Team
Steven Bradley came to write my will…
Steven Bradley came to write my will gave me great advice really happy with the service would recommend
9 september 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
We're delighted to hear that Steven Bradley provided great advice and that you were happy with the service you received. Your recommendation is greatly appreciated, and we'll be sure to pass on your kind comments to Steven.
Thank you for choosing us. 😊
Steven Bradley came out to do my will…
Steven Bradley came out to do my will gave me good advice about power of attorney and trust would recommend
9 september 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for your kind review.
We're delighted to hear that Steven Bradley provided helpful advice and that you were pleased with the service you received. Your recommendation means a great deal to us, and we'll be sure to pass on your comments to Steven.
Steven Bradley came to do my mums will…
Steven Bradley came to do my mums will gave us both really good advice arrived on time would recommend will be contacting Steve again to help myself great service
9 september 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for your kind review.
We're delighted to hear that Steven Bradley provided you and your mum with helpful advice and a great experience. It's wonderful to know that Steven arrived on time, answered your questions, and made the process straightforward.
We appreciate your recommendation and look forward to assisting you in the future. Thank you for choosing us. 😊
Steven came to do my will gave me good…
Steven came to do my will gave me good advice very polite and helpful brilliant service would recommend
8 september 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for your kind review. We're delighted to hear that Steven provided helpful advice and made the process of preparing your will straightforward and comfortable. We will be sure to pass on your compliments to him. Thank you for your recommendation and for choosing our services.
Derek was kind and empathetic
Derek was kind and empathetic, provided excellent advise and without pressure
1 september 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you so much for the lovely feedback on Derek, we are so pleased to hear you was pleased with the advice and support offered.
Steven Bradley impressed us.
Steven Bradley called bang on time, his knowledge and experience of estate planning was impressive. I learned a lot during the hour he spent with us. Full marks to Steven. He will be the person I turn to to. Thanks Steven.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for your kind feedback. We're delighted to hear that Steven's knowledge and expertise in estate planning made such a positive impression and that you found the meeting so informative. We'll be sure to pass on your comments to Steven, who will be thrilled to know he has earned your trust. Thank you for choosing us.
David Hutton was really helpful and…
David Hutton was really helpful and went through everything with me.really friendly. Explained a lot of things to me and took his time.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for your feedback. We're delighted to hear that David Hutton was so helpful and friendly. It's great to know he took the time to explain everything clearly and made sure you felt supported throughout. We'll be sure to pass on your kind comments to him.
Steven came to write my will very…
Steven came to write my will very please will the service would recommend
14 augustus 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for the great recommendation, I will be sure to pass this along to Steven, we look forward to supporting you again in the future.
Great communication and information
Communication from Thomas Bradley was very good prior to home visit. Derek Hatton who was very professional and friendly. He provided clear information of all
available options and aided us to make informed decisions of what was best for our situation. At this point we will certainly use his and Thomas Bradley’s services again.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for your kind feedback. We are delighted to hear that both Thomas Bradley and Derek Hatton provided such a positive experience. We appreciate your comments and look forward to assisting you again in the future.
Free will writing service
I arranged to have my will written at home through the free will writing scheme. My appointment was cancelled at short notice because there was no longer anyone working my area. A couple of months later I was contacted to say they now had someone and a new appointment was made for today at 2pm. As I had not had the pre appointment phone call i was expecting I contacted them only to be told exactly the same story as last time. My friend had taken a day off work to be here with me for the appointment. I asked why no one had told me the appointment had been cancelled and was told that they had tried to call me a couple of times. I said that they could have messaged me at the very least! Instead if I hadn’t called them my will appointment would have just been a ‘no show’. So disappointed in this company.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience and understand the frustration caused by your appointment not proceeding as planned.
We would like to clarify that we made multiple attempts to contact you via your mobile phone ahead of the appointment to advise you that, unfortunately, we currently do not have a consultant covering your area. We appreciate that we were unable to reach you and understand this may have added to your disappointment.
During our conversation, we also offered to amend your appointment to a Teams appointment as an alternative to a home visit. As we do not currently have a consultant available locally, a Teams appointment is often the quickest and easiest way for our clients to receive the same will-writing service without further delays.
We sincerely apologise for the inconvenience caused, particularly as your friend had arranged time away from work to be present for the appointment. We appreciate your comments regarding communication and will ensure your feedback is shared with the relevant team as we continue to review and improve our customer experience.
Thank you again for your feedback, and we hope we have the opportunity to assist you with your will-writing requirements in the future.
Free service through Octopus so was…
Free service through Octopus so was dubious and expecting hard sell of other products, this was not the case. Derek came to my home and went through writing my Will with no pressure when making me aware of products that will absolutely be useful and important. Would definitely recommend.
29 juli 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
We're delighted to hear that Derek provided a professional and pressure-free experience while helping you create your Will. We understand that a free service can sometimes come with expectations of a hard sell, so it's wonderful to know that Derek took the time to explain your options clearly and respectfully, allowing you to make informed decisions without any pressure.
Thank you for your recommendation and for choosing Thomas Bradley Legal. We truly appreciate your feedback and will ensure your kind words are passed on to Derek.
Highly recommend
Would recommend Thomas Bradley legal to anyone wanting a will. My consultant was very helpful and understanding considering this is my first will.
27 juli 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for your wonderful feedback. We're delighted to hear that your experience with Thomas Bradley Legal was such a positive one.
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