Extremely helpful staff right from the initial enquiry speaking with Helen McLeish through to completion with Colin and Michael. They were knowledgeable and had good all round advice on how best to... Toon meer
Bedrijf heeft geantwoord
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Communication from Thomas Bradley was very good prior to home visit. Derek Hatton who was very professional and friendly. He provided clear information of all available options and aided us to make... Toon meer
Bedrijf heeft geantwoord
Alan Holmes came to take our details, bang on time, explained every thing very quickly extremely politely and professionally, what an asset to your team.. felt comfortable with his explanations and se... Toon meer
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Signed up for wills and powers of attorney, have been promised refund of overpriced bill already paid in full. After several phone calls with promises of getting it sorted, nothing. Phone back promise... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We believe that every decision you make, whether it’s writing a will, buying a home, planning for retirement, or protecting your assets, has the potential to shape your future. We listen to not only what you need, but what you want. We will provide you with clear guidance, supporting you every step of the way.
Contactgegevens
Verenigd Koninkrijk
- www.thomasbradleylegal.co.uk
4,2
Goed
386 reviews
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Olivia was very professional and put my…
Olivia was very professional and put my mind at ease when I was agitated. She was calm and professional when getting my documents signed at the warrington office. Finally getting things sorted. Cant thank her enough !
27 juli 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you so much for your kind words. We're delighted to hear that Olivia was able to put you at ease and provide such professional support during your visit to our Warrington office.
We understand that situations like these can be stressful, and it's wonderful to know that Olivia's calm, professional approach helped make the process smoother for you. We'll be sure to pass on your feedback and recognition to her.
Thank you for taking the time to share your experience. We're pleased that everything is finally getting sorted, and we wish you all the best moving forward.
Had a good experience with Thomas…
Had a good experience with Thomas bradley legal they have done our lasting power of attorney so went to them for my will would recommend them first rate i had complex will and nothing was too much trouble to them brilliant
G kelly
30 juni 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for your kind feedback and recommendation. We're delighted to hear you had a positive experience with Thomas Bradley Legal and that we were able to assist with both your Lasting Powers of Attorney and your Will. It's great to know our team could help with your complex Will and make the process as smooth as possible. We really appreciate your support.
The receptionist is superb at handling…
The receptionist is superb at handling my problems
Her name is kym salt of the earth
15 juli 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for your lovely feedback. We're so pleased Kym was able to help. She's a valued member of our team, and we're sure she'll appreciate your kind words. 😊
Simple well explained Derek is a lovely…
Simple well explained Derek is a lovely man from start to finish explained things very clearly to myself and my husband would highly recommend this company great customer service
14 juli 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for the 5 star review and recommendation, we are so happy that Derek was able to support you through the process, I will be sure to share your kind words :)
Thank you, I am happy
Olivia and all staff available, pro active and helpful.
10 juli 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for the lovely review, We are glad you found our service so helpful and I will share your feedback with Olivia.
My Mother used this service for her Will 10/10 Rating
My Mother used this service for her Will when she found out she was going to pass from a terminal illness, out of everything i have had to deal with these guys have been by far the best customer service I have received especially Olivia Forster who had been my case manager, she had been a saint throughout everything, thank you all so much. I would highly recommend.
3 juli 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for taking the time to leave such a kind review.
We are deeply sorry to hear of your mother's illness and appreciate that this was a very difficult time for you and your family. We are delighted to hear that the service provided helped make the process as straightforward as possible and that Olivia was able to offer the support and guidance you needed throughout.
Your kind words will be passed on to Olivia and the wider team. Thank you for your recommendation and for placing your trust in us during such an important time. We wish you and your family all the very best.
BEWARE
3 times this company has come up with excuses as to why they didnt turn up with the last appointment we had to re arrange our schedule, put ourselves out,the meeting was at 2pm and by 2.30,we hadnt heard anything i had to ring up onlt to be told he had family issues,WHAT A LOAD OF BS the time before that was car, problem,first time was family issues again,just lies after lies,steer clear of this company as they mess you about even a curtisey call would have been nice but no nothing they should be called thomas bradley ILLEGAL because of all the lies STEER CLEAR OF THEM
1 juli 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for your feedback. I am sorry to hear about your experience and understand your frustration. Having multiple appointments rearranged and not receiving a courtesy call is understandably disappointing, especially when you have made time in your schedule.
Whilst unforeseen circumstances can occasionally arise and result in appointments needing to be rescheduled, I recognise that this does not lessen the inconvenience caused, nor the disappointment of not being kept informed
I would like to investigate this further and review the notes on your appointments to better understand what happened. Please accept our apologies for the inconvenience and lack of communication, and thank you for bringing this to our attention.
Lazy, Lack of empathy and shockingly poor
The lack of care this legal firm has is astounding. After being charged £174 for a "Free Will Service" I thought hopefully I would get my money back quickly. Or even receive said Will. Neither has happened. I sat down to arrange the Will in September 2025 and this is now late June 2026. Their finance team have stopped replying to my emails even though I was told they were going to be arranging the refund. After telling me I MUST RESPOND WITHIN 14 DAYS of receiving the draft will I did so quickly and their drafting team said on the 1st of February they'd have a signed copy sent via postal mail. Nothing has arrived. Its clear they ask a lot more from their customers than they are willing to do so themselves. When its their turn to respond they go radio silent. But reading other reviews I can see I'm not the first and absolutely wont be the last to become a victim to their laziness.
1 februari 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for taking the time to leave your feedback. I am very sorry to hear about your experience and appreciate the frustration this situation has caused.
I will personally review your records and investigate the current status of both your matter and the refund request. If a refund is due, I will ensure that this is raised with the relevant team as a priority and progressed as quickly as possible.
Please accept our apologies for the lack of communication and any inconvenience this has caused. Thank you for bringing this to our attention, and we will work to provide clarity and bring this matter to a resolution as soon as possible.
Poor customer service
I was pleased with the service provided at home, excellent advice. But it's now 2 months and I haven't heard a word from them,I have tried calling and can't get to speak to anyone and emailed without any reply,very concerning as they have been paid in full, which I now consent a very silly error on my part . I really am loosing trust in this company and just want some reassurance
30 april 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for your feedback. I am pleased to hear that you were happy with the service and advice provided during your home visit.
Having reviewed your case, I can see that the cooling-off period was waived. Once drafting begins, the process typically takes between 12 and 16 weeks, depending on the complexity of the matter and current workloads.
I completely understand your concerns regarding the lack of communication, particularly as it has now been around two months since your appointment. I appreciate how frustrating it can be when you are unable to speak to someone or receive a response to your emails.
To assist further, I will contact your Case Manager directly and request an update on the progress of your matter. Once I have received their response, I will ensure that an update is provided to you as soon as possible.
Thank you for bringing your concerns to our attention. We value your trust and apologise for any worry or frustration caused. We will do our best to provide you with the reassurance and clarity you are looking for.
Steven Bradley has just visited my home…
Steven Bradley has just visited my home to take instructions for my will. He has been efficient, friendly and very knowledgeable. He has given me some very good advice. Very happy with the service and will recommend you to others, thank you
24 juni 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for your kind words. We’re delighted to hear that Steven provided such efficient, friendly, and knowledgeable service, and that you found his advice helpful. Your recommendation truly means a lot to us!
Steven Bradley came to see me to do my…
Steven Bradley came to see me to do my will and power of attorney he took the time to explain everything really happy with the service great guy
24 juni 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for your lovely feedback. We’re so pleased to hear that Steven took the time to explain everything clearly and that you’re happy with the service. We’ll be sure to pass on your kind words!
Patrick Goodfellow Thomas Bradley
I highly recommend Patrick from Thomas Bradley for anyone needing to draft a will. They made a process I was dreading completely straightforward and stress-free. They took the time to explain everything clearly, ensuring my wishes were accurately documented while offering great advice I hadn’t considered. I feel so much peace of mind knowing my family is protected. Excellent, professional service from start to finish.
18 juni 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you so much for your kind words! We’re delighted Patrick made the process simple and stress-free for you. It’s great to hear you now have peace of mind knowing everything is in place.
If you need any support in the future, please do not hesitate to contact us.
Steve came gave me some advice and…
Steve came gave me some advice and looked after me.
16 juni 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for the 5 star review, we are so happy to hear that Steve looked after you during your appointment.
Alan came to our house to sort our will…
Alan came to our house to sort our will and was very polite. Courteous . He explained everything very well and was very informative. Very pleased to meet him and do business
12 juni 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for your kind review! We’re glad Alan was polite, clear, and informative. We’ll be sure to pass on your feedback—great to hear you were so pleased with the service!
Alan Holmes was very down to earth and…
Alan Holmes was very down to earth and professional.
10 juni 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thanks for the 5 star review for Alan :)
Alan Holmes excellent advisor
Alan Holmes came to our home, he showing his ID and introducing himself , Alan was very polite and went through our wills. He explained everything in a no nonsense layman's term. After he had done our will it didn't take long he went on to give us other information about other options to protect our finances he was not a sale's man and did not try to sell anything to us he just laid out our options
I would definitely recommend Alan to anyone seeking advice on wills power of attorney and associated work .
8 juni 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you so much for your kind feedback! We’re delighted to hear that Alan made you feel comfortable and explained everything clearly. It’s great to know you found the service helpful and informative without any pressure. We truly appreciate your recommendation and will be sure to pass your comments on to Alan.
Alan Holmes came to take our details
Alan Holmes came to take our details, bang on time, explained every thing very quickly extremely politely and professionally, what an asset to your team.. felt comfortable with his explanations and service and highly recommend his service to any one .. thank you so much .. really nice and thoughtful man
5 juni 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for your recommendation and for sharing the great experience you had with Alan, I will be sure to let him know :)
Steven Bradley visited our house today…
Steven Bradley visited our house today to discuss myself and my partners wills.
I found him to be extremely helpful and informative and made what could have been very confusing to us clear and concise.
Thoroughly recommend.
3 juni 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for the lovely feedback, I will be sure to pass your comments along to Steven,
Steven Bradley visited our apartment…
Steven Bradley visited our apartment today to discuss our will making and I was very impressed with the information he delivered
3 juni 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thanks so much for the review, we are pleased to hear Steven provided such helpful information :)
Stephen Bradley came and was very…
Stephen Bradley came and was very professional and competent and give us really useful info well done
29 mei 2026
Review zonder uitnodiging
Antwoord van Thomas Bradley Legal
Thank you for your kind feedback—we really appreciate it.
We’re delighted to hear Stephen was professional and able to provide you with helpful and useful advice.
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