Very poor customer service from Trent Valley Windows. I called regarding an unresolved glass issue and to find out who I could speak to, as my calls have not been returned. The lady who answered, who... Toon meer
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I was very pleased with the collection of composite doors from Trent Valley Windows. From making contact to making my purchase I was put at ease when making my door selection. I was contacted in ad... Toon meer
Bedrijf heeft geantwoord
A good solid door very quick and efficient fitting and we believe a good price for the quality.had trent valley before and always been please including there aftersales
Bedrijf heeft geantwoord
My call was answered quickly and the callout was also very quick. The problem which I was having with door was completely resolved. Refreshing to have such good service.
Bedrijfsgegevens
Geschreven door het bedrijf
Trent Valley Windows is dedicated to providing excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require, at Trent Valley Windows we treat every customer as unique.
Contactgegevens
Nottingham, Verenigd Koninkrijk
- 01159 598000
- sales@trentvalleywindows.co.uk
- www.trentvalleywindows.co.uk
4,4
Uitstekend
303 reviews
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Would definitely recommend Trent Valley Windows
I can highly recommend Trent Valley Windows for excellent customer service from the sales team, to the surveyor, to the installation.
The sales team are very knowledgeable and provide valued information to get the product you require, with a quick no obligation quote.
The surveyor came and checked all the specifications and placed my order which he managed to get sorted very quickly and my door was fitted well within the specified time frame.
My door was fitted in a few hours, by a really nice fitter named Marcus.
He was polite, very efficient and his work was so tidy my porch was immaculate when he had finished.
So pleased with the end product, I am now having further work done by Trent Valley Windows.
Would highly recommend.
13 juni 2025
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Good afternoon Paula,
Thank you so much for your detailed and glowing review! We're thrilled to hear that every stage of your experience—from the sales consultation to installation—met your expectations. It's great to know that Marcus left such a positive impression and that you're so pleased with your new door. We're delighted you're choosing to have further work done with us and truly appreciate your recommendation.
Thank you again for your kind words.
The Customer Service Team.
Very happy with Trent valley windows
Very happy with Trent valley windows, they replaced 4 front windows 2 of them bay windows and composit front door, very happy with the quality and the work done. Followed by excellent service always responded quickly if there is any issues with the work they've done . Highly recommended
10 april 2025
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Oussama,
Thank you for your lovely review! We're so pleased you're happy with your new windows and composite door. It's great to hear the quality, workmanship, and our aftercare service met your expectations. We really appreciate the recommendation!
Warm Regards, The Customer Service Team.
New front door
Trent Valley Windows supplied and fitted a new front door for me. Fantastic quality composite door and great value for money. Had a minor issue which was sorted very quickly and efficiently by the after sales team. Definitely recommend and will be back for some windows !
21 maart 2025
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello Mike,
Thank you for your lovely feedback! We're delighted you're happy with your new composite front door and pleased to hear you found it great value for money. It's great to know our aftersales team resolved your issue quickly and efficiently. We really appreciate the recommendation. We’ll look forward to helping you with your windows when the time comes!
Warm Regards, The Customer Care Team.
Super fitters…
Many Thanks to Marcus & Arron who fitted our new windows & doors yesterday they were so helpful & friendly nothing was to much trouble they were super efficient & professional a real credit to the company
Great work lads a huge pat on the back from us
Lynn & Dave Mendez
2 juni 2025
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Lynn & Dave,
Thank you so much for your wonderful feedback!
We’re delighted to hear how happy you are with your new windows and doors, and it’s fantastic to know that Marcus and Arron made the experience such a positive one. Their helpful, friendly, and professional approach is exactly what we strive for, and we’ll be sure to pass along your kind words—they’ll be thrilled!
Thank you again for choosing us, and we hope you enjoy your new windows and doors for many years to come.
Warm Regards,
The Trent Valley Team
New Patio Door Installation
From salesman through to fitters, the whole experience went smoothly with no issues. What a fabulous job. I can't recommend this company enough. I love my new patio door, and will definitely be back when I replace my windows.
27 mei 2025
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Good morning,
Thank you for your lovely feedback! We're so pleased to hear that everything went smoothly and that you're happy with your new patio door. It's great to know you'd return to us for future work — we really appreciate your recommendation and look forward to helping you with your windows when the time comes.
Warm Regards, The Customer Service Team.
RIP off company
Simply want your money communication is shocking, do not trust this group of companies. Fitted all my doors and windows and all failed by FENSA there complaint procedure is not worth the paper it’s written on as they simply don’t reply at all. I heading to a Solistors now with support from FENSA hows report os shocking work!!!! Most people work there are sub contractors also so beware. As all the subcontractors and surveyors want to do is upsell!!!!!
The reply / responses below are incorrect it’s not two windows at all again information is wrong! Left hand doesn’t know what the right hand is doing !!
3 maart 2025
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Kevin,
Thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing these concerns to our attention. Please be assured that the company is aware of the issues raised and will be arranging to replace the two affected windows as soon as possible. We understand how important communication and quality are and regret that this has not met your expectations. Our aim is always to resolve matters professionally, and we hope the remedial work goes some way toward restoring your confidence in us.
Kind Regards, The Customer Service Team.
Avoid
After receiving an expensive quote from Trent Valley Windows, the sales rep asked if we’d like a quote for an extension. My husband replied with a simple “Yes please.”
The sales rep Edgar then responded with:
“I received this two-word email yesterday after almost 3 months of silence. Is this a mistake? However, an email that lacks a basic Hello, Thank you, and Kind Regards just stunned me. Did I do something to deserve this kind of communication?”
We found this response rude, condescending, and completely inappropriate — especially considering Edgar had visited our home and was aware of our personal circumstances. Rather than offering assistance or moving things forward, we were met with sarcasm and criticism.
This interaction alone was enough to make us walk away. If this is how they treat prospective customers, we’d be very concerned about their service further down the line. We won’t be using them and cannot recommend them based on our experience.
12 mei 2025
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Seema,
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your experience.
We sincerely apologise for the communication you received and completely understand how it came across as inappropriate and unprofessional. This does not reflect the standards of service and courtesy we expect from any member of our team.
We appreciate your comments and will be addressing this internally to ensure it does not happen again. Respectful and helpful communication with our customers—regardless of the stage of enquiry—is fundamental to how we do business.
While we regret that your experience has led you to walk away, we do value your feedback and will use it to improve.
If you’d be open to discussing this further, please don’t hesitate to reach out.
Kind regards,
The Customer Care Team.
Excellent supplier
We very nearly withdrew from the contract, after the price went up due to the survey stage finding that additional work was needed beyond the original quote. We were all set for a fight and had even taken consumer advice, but Trent Valley Windows was wholly open to our concerns and acted fully to restore our sense of trust, proposing a very fair-minded adjusted pricing. I am so glad that we stuck with them, as from then on, their customer service was superb, keeping me informed at every stage and scheduling entirely to our family's convenience. Most important, they did an excellent job and the house is transformed! The full installation of all windows plus front door was done by two workmen, who were exceptionally friendly and considerate, working fast, efficiently, expertly and with tidiness. Special shout out to Ian Swain for liaising with me (as the remote owner) so responsively, and also ensuring liaison with my son who was living in the house. Highest recommendation to this supplier who demonstrated genuine commitment to ensuring a more-than-satisfied customer.
30 april 2025
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Good morning Louise,
Thank you so much for your detailed and thoughtful feedback. We’re delighted to hear that, despite the early challenges, your experience with Trent Valley Windows was ultimately such a positive one. We’re proud of our team's commitment to open communication, fairness, and quality workmanship, and it’s wonderful to know that Ian and the installation team delivered great service throughout. Thank you again for trusting us with your project and for your high recommendation — it truly means a lot to us!
Warm Regards, The Customer Service Team.
The response to my problem was…
The response to my problem was fantastic. The receptionist understood our dilemma and got an engineer to us in no time at all.
2 mei 2025
Antwoord van Trent Valley Windows
Hello Brian,
Thank you for your kind feedback! We’re so glad to hear that the Customer Service Advisor was able to identify the resolution and resolve your issue quickly and effectively. We always strive to provide excellent service, and we appreciate your recognition of our efforts. If you need any further assistance, don’t hesitate to reach out.
Warm Regards, The Customer Service Team.
Very satisfied
Good communication, spot on product, very competitive price. Very satisfied indeed. The two men who did the installation (Jim & David) took great care and did a fantastic job.
28 april 2025
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello Jerry,
Thank you for your fantastic feedback! We're thrilled to hear you’re satisfied with both the product and installation. Jim and David will be pleased to know their care and attention to detail made such a positive impact.
Many Thanks, The Customer Service Team.
Excellent service
Dawn provided excellent service and communication and a special mention to Chris who had excellent customer service and technical skill
8 april 2025
Antwoord van Trent Valley Windows
Dear Pam,
Thank you so much for your kind feedback! We're delighted to hear that Dawn provided you with excellent service and communication throughout your experience. We'll also be sure to pass on your special thanks to Chris—he’ll be pleased to know his customer service and technical skills made such a positive impression. We truly appreciate your support and hope to work with you again in the future!
Warm Regards, The Customer Service Team.
New composite door super efficient project
Straightforward process, no hard sell, and I’m so happy with the final product.
Was really impressed with how efficiently it was all done - helpful sales staff who went through design and usage in detail, pre installation appointment which was so helpful for getting the place ready for installation and then the final installation - was kept updated on the day as to arrival
time so didn’t have to disrupt work and Jimmy did a great job of installation - quick easy and minimal stress / disruption. Thanks to everyone involved.
11 april 2025
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Good afternoon Lauren,
Thank you so much for your kind feedback!
We’re delighted to hear that you found the whole process straightforward and stress-free. It’s great to know that our sales team, pre-installation support, and Jimmy’s efficient installation made such a positive impression. We always aim to keep things smooth and hassle-free for our customers, so your comments mean a lot to us.
Thanks again for choosing us, we’ll be sure to pass on your lovely feedback to everyone involved!
Warm Regards, The Customer Service Team.
Trent valley windows installed a new…
Trent valley windows installed a new front door to my house. It was done in the promised timeline and I am happy with the quality of the work. They collected the old door and tidied after themselves. All the paperwork was on docusign which saved me a lot of time. Every time I phoned the landline they were friendly and delt with my quiry efficiently. I will certainly hire them for any other improvements around my house.
7 april 2025
Antwoord van Trent Valley Windows
Dear Elica,
Thank you so much for your lovely review! We're really pleased to hear you're happy with your new front door and the service you received from Trent Valley Windows. It's great that the process was smooth, the team was tidy and efficient. We truly appreciate your recommendation and look forward to helping with any future home improvements!
Warm Regards, The Customer Service Team.
Great customer service
The company's customer service is great, nothing is too much trouble, they get things fixed quickly, and the engineers are very friendly and clean up after themselves.
4 april 2025
Antwoord van Trent Valley Windows
Dear Lisa,
Thank you for your lovely feedback! We're so pleased to hear that you've had such a positive experience with our customer service and engineers. We really appreciate your kind words and support!
Have a good day, The Customer Service Team.
Very impressed with the service
Very impressed with the service from Trent Valley Windows. Despite the early morning call the engineers who carried out the work were first class and fully explained everything. My first dealings with this company was almost 20 years ago and I'm delighted to say that they have maintained high standards.
4 april 2025
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Good morning David,
Thank you so much for your kind words and for being a long-standing customer! We’re delighted to hear that you were impressed with the recent service and that our engineers made a positive impression, even with the early start. It’s wonderful to know that our high standards have continued to meet your expectations over the years.
Kind Regards, The Customer Service Team.
Great aftercare service
Following new windows and doors being installed we have had a few issues that needed resolving.
From taking details, keeping in touch to attending our home to repair windows the service has been great.
So many times After Service can be poor but this has not been our experience of Trent Valley Windows.
Many thanks to all the team
3 april 2025
Antwoord van Trent Valley Windows
Dear Lisa,
Thank you so much for your kind review! We really appreciate your understanding and are glad to hear that, despite a few issues, our team was able to resolve everything to your satisfaction. Providing great aftercare is something we take pride in, so it’s wonderful to know that’s been your experience. We’ll be sure to pass on your thanks to the whole team. Thanks again for choosing Trent Valley Windows!
Kindest Regards, The Customer Service Team.
Excellent work and good management
The price of work was good. The timing was apropriate. The result was perfect.
Excellent service.
24 maart 2025
Antwoord van Trent Valley Windows
Dear Kamala,
We’re so pleased to hear you were happy with the price, service, and final result. It’s great to know the team met your expectations – we really appreciate the feedback!
Kindest Regards, The Customer Service Team.
The initial salesman came out and was…helpful and informative also very friendly
The initial salesman came out and was knowledgeable and helpful. He followed up with help and advice. This was followed up by a visit by an engineer to measure up he was extremely professional and personable. I didn’t have to wait too long before my patio doors were being fitted and the guys were amazing. They did a great job and cleaned everything up and took old doors away. Follow up with office was very good too. Really was 5 star service and I will be using their services again soon.
26 maart 2025
Antwoord van Trent Valley Windows
Good morning Laura,
Thank you for your fantastic review! We're delighted to hear that you had a 5-star experience from start to finish. From our knowledgeable salesman to our professional engineer and skilled fitters, we take pride in delivering top-quality service at every stage. It's great to know the follow-up process met your expectations too! We truly appreciate your kind words and look forward to working with you again in the future.
Warm Regards, The Customer Service Team.
Absolutely amazing experience with the…
Absolutely amazing experience with the Trent Valley Team. They installed my door quickly and get me up to date all the way through the process. They also cleared everything away so it was spotless at the end.
20 januari 2025
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello Lindsey,
Thank you for your fantastic review! We're delighted to hear that you had such a great experience with the Trent Valley Team. Keeping you updated throughout the process and ensuring a spotless finish are top priorities for us. Enjoy your new door, and thanks again for your kind words!
Kindest Regards, The Customer Service Team.
Very pleased
The salesman was great and thoroughly went through all options. The installation team were good. One issue with the silicon around the French doors but was resolved the next day. Very pleased and have had good comments from my neighbours too.
18 maart 2025
Antwoord van Trent Valley Windows
Dear Victoria,
Thank you for your kind review! We're delighted to hear that you had a great experience with our salesman and installation team and it's wonderful to know you're pleased with the final result. It's always great to receive positive feedback from neighbours too!
If you ever need anything in the future, don’t hesitate to reach out. Enjoy your new French doors!
Warm Regards, The Customer Service Team.
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