Very poor customer service from Trent Valley Windows. I called regarding an unresolved glass issue and to find out who I could speak to, as my calls have not been returned. The lady who answered, who... Toon meer
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I was very pleased with the collection of composite doors from Trent Valley Windows. From making contact to making my purchase I was put at ease when making my door selection. I was contacted in ad... Toon meer
Bedrijf heeft geantwoord
A good solid door very quick and efficient fitting and we believe a good price for the quality.had trent valley before and always been please including there aftersales
Bedrijf heeft geantwoord
My call was answered quickly and the callout was also very quick. The problem which I was having with door was completely resolved. Refreshing to have such good service.
Bedrijfsgegevens
Geschreven door het bedrijf
Trent Valley Windows is dedicated to providing excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require, at Trent Valley Windows we treat every customer as unique.
Contactgegevens
Nottingham, Verenigd Koninkrijk
- 01159 598000
- sales@trentvalleywindows.co.uk
- www.trentvalleywindows.co.uk
4,4
Uitstekend
303 reviews
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Great experience with Trent Valley Windows
We recently had 3 windows replaced with Trent Valley Windows, and the whole customer experience from start to finish was excellent.
From the initial visit to quote through to the completion of the job took just over three weeks, so service was very speedy as well. Communication is very good, and all staff we came into contact with were friendly, polite and helpful. The fitters were quick, efficient and cleaned up after themselves so you wouldn't know they'd been.
The Everyman range is a high quality product that has made a noticeable difference to noise level and warmth in the three rooms we had done.
Overall we were extremely pleased with our experience with Trent Valley Windows, and will definitely be looking to book in with them again for future work. Thankyou!
6 februari 2025
Antwoord van Trent Valley Windows
Good morning Charlotte,
Thank you for your fantastic review! We’re delighted to hear that your experience with Trent Valley Windows was excellent from start to finish. It’s great to know that our team provided friendly and efficient service, with clear communication throughout the process.
We’re also pleased that you’re enjoying the benefits of the Everyman range and noticing improvements in warmth and noise reduction. We look forward to working with you again in the future!
Warm Regards, The Customer Service Team.
Excellent customer service and great…
Excellent customer service and great installation! Made it dead easy and limited interruptions and disruption! Thank you all
13 februari 2025
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello,
Thank you for your kind words! We’re so pleased to hear that you had an excellent experience with our customer service and installation team. Minimising disruption while delivering great results is always our goal, and we’re delighted that we could make the process easy for you.
We truly appreciate your support and look forward to assisting you again in the future!
Best Regards, The Customer Service Team
Excellent After Sales Service.
I had a conservatory installed by Trent Valley Windows in 2003. I noticed water ingress from a minor leak in October 2024 and contacted them. They promptly sent an engineer to examine and identify the problem and their technicians attended to rectify this later. This was complemented by excellent communication from their customer service department.
3 februari 2025
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Good morning,
Thank you for sharing your experience! We're pleased to hear that our team at Trent Valley Windows responded promptly to address the minor leak in your conservatory. Providing excellent customer service and ensuring issues are resolved efficiently is always our priority. We appreciate your kind words and your continued trust in us. If you ever need any further assistance, please don’t hesitate to reach out!
Warm Regards, The Customer Service Team.
Please read all the review. Avoid this company at all costs
We had windows fitted at the start of December, there was an issue with one that was reported to the fitter and he said he will tell the office who will be in touch. We also noticed the beading around the windows was not fitting correctly in the corners, again we informed the office. Who told us that no issues had been reported by the fitter. However they will look into this and call us back. We have had to phone a few times a week leaving messages as they don't answer the phone and do not call back. NO ONE HAS COME BACK TO CONTACT US, OR EVEN ACKNOWLEDGE MY COMPLAINT RAISED A WEEK AGO. I cannot recommend this company to anyone and would advise not to use.
UPDATE ......25 Feb 025
I ended up contacting the sales man who first took the order, the fitters were out the next week to install a new frame.
HOWEVER, the frame was still wrong, the fitters did apologise. The correct frame was finally fitted the following week.
I got a reply below after first posting this review of my experience with Trent Valley. It says it is going to be investigated and apologised.
I am still waiting for someone to contact me about my complaint raised on their web site. I did think my update was going to be a bit more positive, but I have no reason to amend the one star and headline.
Thanks for reading...
Further information. They claim there is no detail of a complaint raised by me. Which was raised on their web site, and also in my review, which they commented on. 11 March 2025.
Avoid, if you don't want good customer service.
3 december 2024
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Robert,
We sincerely apologise for the frustration and inconvenience you have experienced. Customer satisfaction is extremely important to us, and it is disappointing to hear that your concerns have not been addressed in a timely manner. Please allow us to investigate this matter further, the team will ensure that these issues are addressed and resolved as soon as possible. We truly value your feedback and appreciate the opportunity to make things right.
Warm Regards, The Customer Service Team.
We had a small issue with one of the…
We had a small issue with one of the windows installed but the team came out the day it was reported and resolved the issue in 30 minutes
3 januari 2025
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Good afternoon,
Thank you for your feedback! We're glad to hear that our team was able to resolve the issue quickly and efficiently for you. If you need anything in the future, don't hesitate to reach out!
Kindest Regards, The Customer Service Team.
New windows and french doors…
We ordered new windows and french doors from Trent Valley Windows. Highly recommended overall. Comms were very good and the installation went very smoothly, with the work completed to a good standard. We also used them to replace our bay windows 2 years ago, so happy to repeat.
15 januari 2025
Antwoord van Trent Valley Windows
Good morning Andy,
Thank you for your feedback and for choosing Trent Valley Windows again! We're thrilled to hear that you're pleased with your new windows and French doors, as well as the smooth installation process. It’s always rewarding to have returning customers like you, and your recommendation means a lot to us. If you ever need assistance in the future, don’t hesitate to get in touch!
Warm Regards, The Customer Service Team.
My mum had a small extention build,it's…
My mum had a small extention build,it's been a nightmare,months later and still not finished and shabby work,please be aware
1 oktober 2024
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Good afternoon Belinda,
Thank you for sharing your feedback, and we apologise for any delays caused during the completion of your mums extension. We understand this can be frustrating and disappointing. The team has confirmed that the final work, installation of the laminate flooring, was recently completed. We truly hope that, despite the delays, your mum is now able to enjoy the new extension to its fullest.
Warm Regards, The Customer Service Team.
Can't fault their service
From start to finish, I was extremely impressed with the service I received from the Nottingham branch when I needed all my windows replacing. The salesman James was informative but not pushy and made me feel at ease. The surveyor Chris knew his stuff and took time to nail down every detail. The fitting (actually carried out by West Yorkshire Windows who I believe they are partnered with) went without a hitch. Everything happened when they said it would, how they said it would and I'm thrilled to bits with my stylish new anthracite windows - no more waking up to lakes of condensation on my window ledges!
25 september 2024
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Anna,
Thank you for your glowing review! We’re delighted to hear that your experience with our Nottingham branch was so positive and that you’re thrilled with your new anthracite windows.
It’s fantastic to know that James provided an informative and comfortable sales experience, and Chris’s expertise as a surveyor ensured all the details were spot on. We’re also pleased that the installation team delivered a smooth and timely fitting process.
We’re thrilled that your new windows not only look stylish but have also solved the issue of condensation. Thank you for choosing us for your home improvement, and if you need anything in the future, don’t hesitate to reach out.
Kind regards, The Customer Service Team
Leaking conservatory
My 5 year old conservatory began to leak during heavy rain. I spoke to Dawn in Customer Services who quickly arranged for service engineers to visit. Two very pleasant and knowledgeable gentlemen arrived and rapidly diagnosed the problem and fixed it. Very happy with all concerned.
1 november 2024
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello Roger,
Thank you for sharing your experience! It’s great to hear that Dawn and the service engineers provided such prompt and effective support. I’m glad the issue was resolved quickly and professionally. If there’s anything else we can help with, don’t hesitate to reach out!
Kind Regards, The Customer Service Team.
Quality product and quality workmanship.
We have had Trent Valley Windows to replace our 30 year old windows and back door. The kitchen is a cold,dark, north facing room. We now have beautiful new windows and a draft proof back door. We were very pleased with the price and would recommend this company without hesitation. The salesman, surveyor and fitters were all so helpful and understanding.
25 oktober 2024
Antwoord van Trent Valley Windows
Good afternoon, Angela,
Thank you so much for your review! We're pleased to hear you had such a positive experience with both the product and the team. If there is anything further we can assist with in the future, please feel free to reach out.
Thank you for your recommendation.
Kinde Regards, The Customer Service Team.
Good customer service
My snagging issues were dealt with in a professional and courteous manner. The workers were friendly , efficient and cleaned up after the work
5 november 2024
Antwoord van Trent Valley Windows
Hello Julie,
Thank you for your feedback! We’re pleased to hear that your snagging issues were handled professionally and that the team was friendly, efficient, and left everything clean. Your satisfaction with our service is our priority!
Have a good day, The Customer Service Team.
Trent Valley Windows helped us through…
Trent Valley Windows helped us through the planning to the completion of our new conservatory. The whole team from salesman to construction team were experienced and this was highlighted in the finished result. The work was carried out efficiently, cleanly and we were consulted at every stage. We also had all new windows fitted. The old ones were removed new ones installed with minimal damage to the decor. Overall extremely happy with the whole process.
24 oktober 2024
Antwoord van Trent Valley Windows
Good morning Ellen,
Thank you for sharing your experience! We’re thrilled to hear that the process went smoothly from planning to completion and that you’re happy with both the conservatory and new windows. It’s wonderful to know our team’s expertise and care made such a positive impact. Enjoy your beautiful new space!
Warm Regards, The Customer Service Team.
Replaced glass in 1 window in 5…
Replaced glass in 1 window in 5 minutes, covered area before and cleaned glass and sills after.
22 oktober 2024
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Good morning Glyn,
Thank you for the feedback! We're so glad to hear our team could replace the glass quickly and efficiently, taking care to protect and clean up the area. Your satisfaction means a lot to us!
Kindest Regards, The Customer Service Team.
Work imperfect
After the installation was completed, it rained heavily for several days and the water suddenly seeped into our entrance hall. An inspection of the roof found that installers failed to properly remove old wood after the window installation process, causing gutters to become clogged. This allows rainwater to flow into the house. This is an extremely serious oversight and we cannot accept it.
I emailed the company to complain, but have not received any reply so far.
13 oktober 2024
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Good afternoon Sharon,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused by the water leakage. We are committed to resolving this as quickly as possible and ensuring that our team addresses the problem thoroughly.
We understand that the team are in receipt of your email and will be in contact to address the outstanding issues.
Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Kindest Regards, The Customer Service Team.
From the quote to the completion of the…
From the quote to the completion of the installation, Trent Valley kept us informed of all progress of our order. They were very efficient and everything was done when they said. The installation team were extremely competent and went about their work in a friendly, knowledgeable and efficient way. All in all a great experience. Thank you
22 oktober 2024
Antwoord van Trent Valley Windows
Hello Robert,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience with Trent Valley from start to finish. It’s fantastic to know that our team kept you well-informed throughout the process and that the installation was done efficiently and as promised. We're especially happy that the installation team made such a positive impression with their friendly and knowledgeable service.
Thanks again for choosing Trent Valley Windows, and if you need anything in the future, we’re always here to help!
Warm Regards, The Customer Service Team.
They are a highly recommendable company…
They are a highly recommendable company offering excellent service.
21 oktober 2024
Antwoord van Trent Valley Windows
Good morning Josephine,
Thank you for your kind words! We're thrilled to hear that you found our service excellent and would highly recommend us. Your recommendation means a lot, and we appreciate your trust in our company.
Kind Regards, The Customer Service Team.
A considerate, hard-working and thoughtful team. Recently my new Conservatory was…
Recently my new Conservatory was installed. The Installation team were thoughtful, patient, considerate of my age and health problems, and very hard working. I was very much at ease with their presence and standard of work. When a couple of problems were discovered, they quickly checked with myself and then contacted the Manager for clarification of the order. At no time did they try to dismiss it as unimportant, or something I would have to accept. Everyone kept me informed as to the progress of the replacement parts ordered. Subsequent teams were pleasant, helpful and easy to deal with, including Management and Office staff during phone calls. I would definitely recommend the Company to any friends who enquire.
6 augustus 2024
Antwoord van Trent Valley Windows
Hello Jackie,
Thank you so much for sharing your experience! We’re delighted to hear that you were comfortable with the installation team and that they were thoughtful and considerate of your health and age. It’s wonderful to know they handled any issues promptly and kept you well-informed throughout the process.
We’re also happy that our subsequent teams, management, and office staff were pleasant and helpful during your interactions. Your recommendation means a great deal to us, and we truly appreciate your kind words.
If you need anything further, please don’t hesitate to reach out. Warm Regards, The Customer Service Team.
outstanding customer services
We had our windows and doors replaced by Trent valley windows back in May 2022, recently the front door was catching the bottom and a bit difficult to close. After I contacted TW, they sent engineers to resolve the problem in a timely manner and provided outstanding customer services!
19 september 2024
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Hello Zoe,
Thank you for your feedback! We're thrilled to hear that your issue was resolved quickly and that you were happy with the customer service from Trent Valley Windows. It's great to know that our engineers were able to carry out the remedial work efficiently and that you're satisfied with the overall experience. If you ever need anything else, don't hesitate to reach out!
Have a good day, The Customer Service Team.
Poor customer service / Great fitters
Sadly i have to give them a 1 star, let’s start at the beginning;
- ordered windows (Nov 23) and survey completed
- phone call to say they wanted to do a second survey; second person clearly smoked 60+ a day, but also clearly didn’t want to be doing the job
- job delayed & delayed - finally started fitting in march, however the survey’s hadn’t picked up they needed scaffolding- that was an extra 2.5k please!!!
- finally fitted in April (only good point is the fitters are really friendly & polite)
- old leaded lights taken for putting into new double glazed units, told would be 4 weeks approx.
- finally came to fit them mid July 3 months later! But one was broken & they had all be put into the wrong size units!!!! But was told it would take about 6 weeks,
- after 8 weeks phoned several times / left messages of toms they were going to call me back - but no returned calls
- late September, still no stained glass! Suppose to have phoned me back - guess what - yep you have got it!!
Such a pity, because the windows are really good & the fitters superb. I was until they messed me about again going to give them a 3 star.
Honestly do your self a favour - avoid!
24 september 2024
Review zonder uitnodiging
Antwoord van Trent Valley Windows
Dear Dave,
Thank you for taking the time to leave your review, and we're truly sorry to hear that our service has fallen short of our standards, and for that, we sincerely apologise.
We recognise that delays, communication breakdowns, and the issues with the stained glass and scaffolding have caused you significant frustration. This is certainly not the level of service we strive for, and we're actively working to prevent such problems from happening in the future.
We appreciate your kind words regarding the quality of our windows and the professionalism of our fitters. Our colleague is actively working with the company regarding the stained glass units and will be keeping you informed of the progress and ensure everything is resolved as quickly as possible.
Once again, we apologise for the inconvenience, and thank you for bringing this to our attention.
Kindest Regards, The Customer Service Team.
Antwoord van Trent Valley Windows
Hello Kulvir,
Thank you for your kind words! We're delighted to hear you found our service friendly, reliable, and great value for money. We appreciate your support!
Warm Regards, The Customer Service Team.
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