Trent Valley Windows Reviews 

Had our conservatory, eventually, completed in 2022.(March to Dec - yes, that long!). The build was wrong. A wall had to be remade, it was that far out and not level. The guttering leaked on three corners like Niagara Falls; they came out at least three times to rectify. Failed every time. In the end I said that I would put them right. Fitters attitude was awful. A truly awful experience from start to not finished. I still see that company is having problems a year later. The manager is a great bloke, but the fitters/builders are less than second rate.
Would recommend a big steer clear of this company.

we used Trent Valley for both our windows and an extension, which we are more than happy with. Due to the wet weather we had to wait to have the outside rendering finished. But all in all we are so happy, it has given us the space, for when all the family come to stay. Last Christmas we had 5 grandchildren under 5 and 9 adults. The extra space was great never felt squashed in. I have given a 4 as some things could have gone smoother but, Carol at Trent Valley was very helpful with sorting things when needed. From the first meeting in August last year to now, it has always been no trouble talking things over. we now just need the copies of the planning permission to file and then enjoy the extra space. As for the window, all went in so quickly its hard to remember the old ones.

I'm not going to make it a long story. Since Trent Valley windows has been took over,had new management and staff Excellent job.
I just wish some fitters would have a bit of pride in their work.
I would like to especially say thanks to Tony One of the Fitters Excellent job.
And to thank the new customer service team Very polite and helpful.

Just needed minor door adjustment 18 months after fitting. Came at a time suitable for myself and job sorted with no fuss or bother.

The team worked very well, correspondance, time keeping, service, the lot, could not fault the company and employees, thank-you.

Have put a deposit down and no contact since no return calls or emails.

Arranged for a window to be fitted, this was arranged for 21st April, on arrival couldn't carry out job, soffit and facias needed doing.couldn't do the job .the person who assessed hadn't mentioned it. Another date was made, a two day job , that was cancelled. Then another date made , window was fitted (good team) (good job)wasn't sure when soffit and facias could be completed. Numerous phone calls made, another date made
Who turned up but didn't stay even though I had seen them
Another call made , to be told that another company had taken over, and no longer do soffit and facias

Fantastic service from placing our order to receiving a quote. Installation guys were amazing, clean and professional, thank you James and Connor. The product is excellent quality. Would highly recommend. We used them at our last house for French doors and were highly pleased. We moved and they installed all our new windows at this house and a set of French doors, excellent again. Thinking of getting a conservatory in the future, will use Trent Valley Windows again. Many thanks guys.

We've had a new orangery and have been delighted with the process. The project was managed fantastically and communication and the work was excellent from all involved in the build. Mr and Mrs Saunders.

No real problems from start to finish. Two front windows fitted. Slight delay on arriving on the day of fitting but fitters most apologetic - these things happen. Fitter pointed out about having a dark colour of sealant on outside of window as white can discolour with time. This was useful and i chose brown. Great tip. Had to have scafolding which was included in the price. Taken away has promised the next day. Have used this company several times before, no pressure selling. The price you get quoted is what you pay and no phone calls chasing you. Right up my street.

We had our conservatory updated new brickwork new frames and a supalite roof. Very impressed with the whole process from planning through to completion and the room looks great. We found the tradesmen very professional and very tidy. Would definitely use them again

Arrived when promised and fitted door and side panel In a very professional manner with a super finish making good everything, giving us a excellent result that we are very happy with. Mr. Mrs. Finney. Chesterfield.

Salesman was efficient and listened to what we wanted and was able to deliver.
Issue with bricking up of window on the day as no bricks had been ordered. This was rectified but had to wait approx 6 weeks for the builder to return and finish off the job.

Although the end product is good, Trent Valley let themselves down with poor communication and false promises. The job that started on 28th February and to take 3 days, ended up finally being completed on the 26th April and took 6 days. It took lots of emails and phone calls to find out what was happening and if/when someone was going to come, they were very slow to respond and not very helpful (until I put in a complaint!) Interesting that 2 days after works completed, they were ringing and texting for final payment!!!
I won't be having trent Valley back and unfortunately I wouldn't recommend them based on our experience

Good quality and service.
Site left untidy but not too much of a problem
Fitters very helpful

Absolutely excellent from planning through building to completion, all tradesmen were very professional and helpful. Emma kept us informed every step of the way. We are absolutely delighted with our new conservatory.

We chose Trent Valley as their salesman was the only one who advised of hidden costs such as needing lintels, scaffolding etc and he was the one with least 'pushiness'. Very happy with the windows and doors. The only reason its not a 5 star review is due to them messing around slightly with install dates resulting in us having to take extra time off work.

Good service and installers very good, communicative & tidy.

A disappointing and (needlessly) stressful experience.

• No ‘schedule of works’ ever appeared
• Lack of communication from start to finish – people would just turn up with no warning. Or, you’d arrange a time, then they’d change it and not let you know
• Took over 6 months to complete (meant to be 3-4 weeks)
• Bad planning – jobs completed in the wrong order, which caused backtracking and more work
• Information not passed on – snags reported at the time, then only dealt with months later
• Mound of rubble left for 3 months. No skip ordered, despite repeated asking
• Unprofessional staff – blaming errors on each other and referring to a colleague as a “t**t”. Only one staff member was genuinely helpful and apologetic
• When they wanted paying, received multiple phone calls asking for money, even though the job was not fully complete
• Brickwork was so messy where it had been 'patched in', had to pay another company to come and fix it. Didn't bother with TV as had enough by this point
• Complaint was never addressed

If you call or email TV to ask what’s going on, staff, to be fair, do reply and reassure. But it’s too little too late when you’ve been messed around so much. They tell you what you want to hear but nothing seems to happen as a result. Or it happens very slowly and with much chasing on your part.

Avoid and save yourself the hassle.

Absolutely brilliant service.
They kept us up to date regarding delivery and installation. All of the teams were courteous, clean and nothing was ever too much trouble.
Thank you so much Trent Valley.
Thomas Family x