uCheck Reviews 

9.121
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I had a really positive experience with Debra while completing my DBS process. She was incredibly helpful, professional and supportive throughout, always taking the time to explain everything clear... Toon meer

Beoordeeld met 5 van de 5 sterren

Our experience of DBS applications has been greatly improved by using UCheck. The process is easy, fast and seamless. The support agents are helpful and supportive. Changes to our account have been... Toon meer

Beoordeeld met 5 van de 5 sterren

⭐ KATIE ⭐ responded quickly to my emails and explained my options using the uCheck service. The information helped me pinpoint exactly which service I needed and saved me some money too! All in all, a... Toon meer

Beoordeeld met 5 van de 5 sterren

I had such wonderful luck to have someone named James D. answer my call (in very speedy fashion) today. My boss has been having difficulty understanding why a certain issue arose, given that everyth... Toon meer

Bedrijfsgegevens

  1. Licentie- en registratiebureau

Geschreven door het bedrijf

uCheck are one of the top providers of vetting and screening checks in the UK and currently processes over 1,000,000 checks annually. uCheck is the largest DBS provider in the U.K and the service offers not only DBS Enhanced, Standard and Basic checks but also the Right to Work, ID and Adverse Credit Checks. uCheck offers a user-friendly Platform, outstanding Client Support and an extremely competitive and transparent fee structure, offering the highest level of quality and compliance with ISO:27001 and ISO:9001 accreditation. With DBS checks typically completed in under 48 hours, uCheck is renowned for being Rapid, Trusted and Secure with over 80,000 Organisations currently registered and benefitting from the uCheck service.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

9K reviews

5 sterren
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 62% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,9

Alle reviews

(9.121)

750 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Spoke to Lisa earlier today who who…

Spoke to Lisa earlier today who who talked me through the issues I was having navigating the options on the website. She was courteous, professional and friendly. She was not in a hurry to get the call over with and made sure I understood what I was doing. Thank you Lisa, you’re a credit to your employer.

10 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

A complete waste of time

A complete waste of time. I was looking for a company to carry out credit checks for my subcontractors and came across ucheck. It seemed like it would do the job so I tried getting one check done before asking for the relevant info from all the subcontractors. I am glad I did because I started the process at the end of April and 2 months later the actual checking part hasn't even started yet. I've been asked to approve the application a number of times which I have done yet I'm still being asked to approve one thing or another. Total time wasters.

10 juli 2026
Review zonder uitnodiging
Logo uCheck

Antwoord van uCheck

Good Morning Stelios,

Thank you for providing those additional details, it's really helpful and has allowed me to take a closer look at your application.

I can see that the check you've applied for is an Enhanced DBS application rather than a credit history check. Before we can countersign and forward it to the DBS for vetting, we do need to establish eligibility for the level requested, as it is a legal requirement that the role qualifies for the check being applied for. It's also important that the correct workforce and regulated activity selections are made based on the nature of the role and where it is being carried out.

In this case, there are a few changes needed to get the application processed correctly. Unfortunately, between 27/04/26 and 01/07/26 we left several notes requesting further information, but on each occasion the application was reapproved without the required changes or a response to our queries.

I completely understand that being asked for additional information can feel frustrating, and I appreciate your patience. These checks are in place to make sure everything is handled correctly and legally, and to avoid any unnecessary delays further down the line.

It's also worth knowing that if you have further applications to process in future, we can add additional details to your account to reduce the likelihood of these questions arising again.

If you'd like to discuss this further and get the application moving, please feel free to reach out to me directly at ben.nicholas@ucheck.co.uk, I'm happy to help get this sorted for you.

Kind regards,

Benjamin Nicholas
Client Service Team Leader

Beoordeeld met 5 van de 5 sterren

Swift Service

Ben was able to solve my issue swiftly which was fantastic allowing me to continue my work.

9 juli 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Mixed

My issues was resolved and Nick was very helpful. However, when I was waiting for the response the chat kept saying "as they had not heard from me it was going to be ended", even after just a few minutes, this was not very helpful

19 juni 2026
Review zonder uitnodiging
Logo uCheck

Antwoord van uCheck

Good afternoon Carolyn,

Thank you for your review.

I am pleased to see that Nick was able to resolve your query, and I apologise that the chat kept attempting to close. Since you contacted us we have made changes to the chat settings which will now stop this from happening, and should you need to contact us via chat again this will no longer be an issue.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service. Becca was very quick to help out and offered clear and precise information,. Becca updated what needed to be done without any delay.

26 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Friendly and Professional Assistance from Sharna

I called to ask about the process after receiving a clear DBS result, and Sharna was great at explaining the next steps. She was friendly, knowledgeable, and took the time to clearly explain all the procedures, making the process easy to understand. Excellent customer service and very helpful throughout.

25 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I went to U-Check Help Team with a question regarding the DBS application level I should make

I went to U-Check Help Team with a question as an employer, regarding permission to request an Enhanced DBS for a new role we are creating. Whilst I studied all the literature, new roles can be borderline between Basic and Enhanced. Once I had studied all aspects internally, I reached out for advice and Alexandra was brilliant and qualified the role with a key aspect in the title within hours. This means I can go ahead smoothly without the too/fro scenario I have experienced in similar situations with other agencies. Thank you, Alexandra,!

18 juni 2026
Review zonder uitnodiging

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