uCheck Reviews 

9.121
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I had a really positive experience with Debra while completing my DBS process. She was incredibly helpful, professional and supportive throughout, always taking the time to explain everything clear... Toon meer

Beoordeeld met 5 van de 5 sterren

Our experience of DBS applications has been greatly improved by using UCheck. The process is easy, fast and seamless. The support agents are helpful and supportive. Changes to our account have been... Toon meer

Beoordeeld met 5 van de 5 sterren

⭐ KATIE ⭐ responded quickly to my emails and explained my options using the uCheck service. The information helped me pinpoint exactly which service I needed and saved me some money too! All in all, a... Toon meer

Beoordeeld met 5 van de 5 sterren

I had such wonderful luck to have someone named James D. answer my call (in very speedy fashion) today. My boss has been having difficulty understanding why a certain issue arose, given that everyth... Toon meer

Bedrijfsgegevens

  1. Licentie- en registratiebureau

Geschreven door het bedrijf

uCheck are one of the top providers of vetting and screening checks in the UK and currently processes over 1,000,000 checks annually. uCheck is the largest DBS provider in the U.K and the service offers not only DBS Enhanced, Standard and Basic checks but also the Right to Work, ID and Adverse Credit Checks. uCheck offers a user-friendly Platform, outstanding Client Support and an extremely competitive and transparent fee structure, offering the highest level of quality and compliance with ISO:27001 and ISO:9001 accreditation. With DBS checks typically completed in under 48 hours, uCheck is renowned for being Rapid, Trusted and Secure with over 80,000 Organisations currently registered and benefitting from the uCheck service.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

9K reviews

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Heeft 62% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,9

Alle reviews

(9.121)

750 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Terrible service for enhanced DBS

Terrible service for enhanced DBS checks as you can see with other comments. They maybe alright for standard ones. It took a lot of back and forth for them to realise that working with vulnerable children would require enhanced checks. Then my application was rejected on the shininess of my passport photo which I could clearly see was fine. Then they couldn't do anything because they outsource their photographic checks to another company and so then only offered a partial refund and said I would have to start everything from scratch. Offloading that part of process (checking the photo) to some other company and then trying to use that as a justification for not providing a full refund is a bit of a scam. Best to avoid for enhanced DBS checks.

Correction: Wow they even dispute your reviews saying they're for another company. So lots of negative reviews will have been taken off Trustpilot. I have never seen that before! Avoid!!!!!

16 juni 2026
Review zonder uitnodiging
Logo uCheck

Antwoord van uCheck

Good afternoon Dan,

Thank you for taking the time to share your feedback.

I have reviewed the correspondence relating to your application and our eligibility checks for the Enhanced DBS you requested for work you initially requested with both children and vulnerable adults.

As DBS countersignatories, we are required to confirm the legal basis for any Enhanced check. In your case, this involved:

- One email asking you to clarify the nature of the work you would be doing with vulnerable groups, and
- A follow‑up email explaining the child workforce classification after you queried this in your reply.

At no point did we question your eligibility for an Enhanced check in relation to working with vulnerable children, nor did we misunderstand that this work requires an Enhanced level of check. Our questions were solely to ensure the role was recorded correctly and that the application met the DBS’s eligibility criteria.

Regarding the Digital ID element, we do outsource this service to a specialist company within our group. This is standard practice for many organisations, as Digital ID requirements are technical and best handled by providers who focus exclusively on that service. For this reason, we directed you to them for a detailed explanation of why the Digital ID check failed, as they are best placed to provide accurate feedback on the failure reason.

The email confirming the Digital ID failure also confirmed that you would receive a refund. To avoid any doubt, this is a full refund, not a partial one.

I am sorry that you were dissatisfied with your experience. Our intention was to follow the required protocols around:

Establishing eligibility for an Enhanced DBS check, and
Verifying your identity in line with DBS and Digital ID standards.

Because your identity could not be verified from the image provided, the only way to proceed would unfortunately be to restart the process.

Kind regards,

Benjamin Nicholas
Client Service Team Leader

Beoordeeld met 5 van de 5 sterren

Ben was incredibly helpful

Ben was incredibly helpful in helping me cancel my DBS check when it was no longer required. What I thought would be a really stressful job was actually incredibly easy thanks to him.
Thank you Ben!

17 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Service

Katie gave a great service and sorted my issue quickly and efficiently. Communication was polite, friendly and professional

16 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Shana K

Got put through to Sharna K to help chase my DBS. She went above and beyond to help and given me all revelant information I'll need from now on.

With her friendly, professional and knowledgeable she is, she should definitely be apart of the training team.

I always on the phone with customer services and feel let down with how some people are. I'm in slight shock with how Sharna K is, refreshing.

16 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5 stars…

Nick was very helpful even though I left the chat for a while. He still picked up my enquiry. Thank you.

16 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

It was so easy to use the help system…

It was so easy to use the help system with uCheck. The operator that chatted with me was called Jan and she gave me clear instructions so that I could make the necessary adjustments to our system. So quick and much easier than listening to the music in a telephone hold queue !

10 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have worked in the Healthcare…

I have worked in the Healthcare industry for over 18 years and have used many companies for my DBS applications, Ucheck is by far the best one i have worked with. The turnaround time is very quick, they have excellent communication, all the staff are very helpful especially Jean Davies who i just got off the phone with, and the system is very user friendly. I wish i found them sooner.

10 juni 2026
Review zonder uitnodiging

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