Good morning. I must say that the Westminster collection/ change checker are very good in what they do. The many coins I order are delivered by the Royal mail in outstanding condition. My bank is not... Toon meer
Bedrijf heeft geantwoord
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The annoying thing about Westminster collections is the hard-driven sales tactics, cold calls out of the blue trying to sell me coins that I don’t want! Then a pile of unwanted mail shots arrived aga... Toon meer
Bedrijf heeft geantwoord
The customer service agent, Mark, was very polite and answered my subscription query quickly and efficiently. I have always been treated very well by this company and their collectables are always ver... Toon meer
Bedrijf heeft geantwoord
After a few emails I received an email stating I would receive a refund for the unwanted items I had returned. I unwittingly subscribed and quickly realised my error when payment went out of my acc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contactgegevens
PO Box 4848, BH12 9GB, Poole, Verenigd Koninkrijk
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3,6
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I will NEVER EVER order a coin from…
I will NEVER EVER order a coin from this company. I purchased one coin in August for £ 3.99. I received it. Out of the
blue £ 33.98 was stolen from my credit card without any email asking if I wanted the next coin in their series. It’s almost impossible to get hold of them. However I found a phone number which works.
It is 0333 0032 777. Now I have to wait for this coin to arrive and then send it back to get a refund. It’s a disgrace.
7 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re really sorry to hear about your experience and understand how concerning an unexpected payment can be. We will always notify customers when a purchase activates a subscription, with information provided during the online checkout process, in the email confirmation and in a letter included with the first delivery.
All collections are of no obligation and can be cancelled through your online account or by contacting us directly. If you receive an unexpected delivery, our deliveries are covered by our 30-day free returns policy and can be returned for a full refund.
We’re sorry for the frustration and inconvenience this has caused, particularly with the difficulty you experienced contacting us. We appreciate you taking the time to share your feedback.
Scammers
As many have said, I ordered one coin as a present for my Grandfather (not reading the small print) I have now received another coin at which I have been charged £33.98 including delivery.
Westminster know exactly what they are doing because of the fact you cannot sign into your account to return or speak to someone to resolve the situation. When you request a reset password email, nothing follows. This isn’t a coincidence as it has happened to others. I am not happy with the service and find it disgusting that the company operates like this!!! If they do not contact me back then I shall just take it up with my bank. I certainly will not be ordering from them again and will make sure to warn others!
9 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and that you had difficulty accessing your online account. Our intention is never to mislead, and information about the subscription is provided during the ordering process and in the order confirmation. All collections are of no obligation and can be cancelled through your online account or by contacting us. Unexpected deliveries can also be returned within 30 days for a full refund. We're sorry that you have experienced difficulties getting this resolved and would encourage you to contact our customer service team so we can help with the subscription, return and refund.
Experience with Westminster staff
The downside was it wasn't particularly clear that it was a subscription automatically, however the staff were very good and efficient at cancelling it straight away on request, I imagine they have to do it alot lol.
8 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for taking the time to leave your feedback. We're sorry that the subscription wasn't as clear as you expected. Information about the collection is provided during the ordering process and in your order confirmation. We're pleased to hear that our customer service team was able to help and cancel the subscription quickly and efficiently for you.
Superb Customer Service …
I called as had not received my delivery! The gentleman who answered was superb very apologetic and genuinely concerned for me! Very unusual nowadays. He said he would resend as a priority and I should receive by the end of the week! If I did by any chance receive the item it would be mine free of charge! I received the item this morning it is excellent Thank you for such great service.
8 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely review. We're delighted to hear that our customer service team was able to help when your delivery hadn't arrived and that you received such friendly and caring service. It's also great to know your item has now arrived and that you're pleased with it. Thank you for your kind words, and we hope you continue to enjoy collecting with The Westminster Collection.
I have brought numerous sets of coins…
I have brought numerous sets of coins from Westminster collections,and everyone as been great.Their customer service is brilliant they sought problems as soon as your on the phone and making sure you get missing coins .the subscription are excellent the ordering is so easy .
Thank you Westminster collections customer service 👍
7 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely review and for continuing to choose The Westminster Collection. We're delighted to hear that you've been pleased with your coin sets, subscriptions and the service you've received from our team. It's especially great to know that any problems or missing coins have been quickly resolved for you. We really appreciate your continued support and look forward to helping you grow your collection.
customer service second to none !
I had returned 2 coins that I didnt want , they were sent as part of a freebie coin .I,m a 77yr old pensioner didnt realise that I had to return via the form and got the return address from the origional order and sent them off good job I kept the return proof of postage as of yesterday they hadnt received the items back .but was given a refund which as a pensioner was truly appreciated xx Thankyou so much x
9 augustus 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for taking the time to leave your review. We're sorry for the confusion regarding the returns process, but we're pleased our customer service team was able to help and arrange your refund. It's also great to hear that keeping your proof of postage helped us resolve this for you. Thank you for your kind words; we're always happy to help.
Good customer services and very…
Good customer services and very understanding my concerns about paying I missed and very helpful.
8 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely feedback. We're pleased to hear that our customer service team was understanding of your concerns regarding the missed payment and was able to help. We really appreciate you taking the time to leave us a review.
My advice is avoid this company.
Really not happy with The westminster collection. Ive had many coins delivered from you which i was happy with, but all of a sudden you sent me a coin without charging me for it. Ive been away on holiday and come back to find debt letters for a 50 pence coin I didnt order. Also who sends items to customers without payment ? Its seems awfully weird. Anyway you no longer have a customer and now you also have a 1 star review to go with and it and judging by other reviews this wont be the last. Dont bother with a reply. Your fired. 👉
9 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re sorry to hear about your experience, especially as you’ve previously been happy with the coins you’ve received from us. We understand your concern about receiving an unexpected item and subsequent payment letters.
We’ve requested your details through Trustpilot so that we can locate your account, look into what has happened and work to resolve this issue for you. We appreciate you taking the time to share your feedback.
Very good service and absolutely…
Very good service and absolutely brilliant things bought off them and customer service very professional and good with helping with all issues
7 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely review! We're delighted to hear that you've been so pleased with the items you've purchased and the professional service you've received from our customer service team. It's great to know that our team has been helpful whenever you've needed support. Thank you for choosing The Westminster Collection.
Useless
Unless you are prepared to wait a year for delivery don't bother. Despite saying 'ready to ship in 3 working days' it gets delayed for two weeks. When it gets close to that, it gets delayed again for two weeks ad nauseam. Absolutely ridiculous. This is not a one off either, it happens all the time. Avoid.
8 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re really sorry to hear about the repeated delays you’ve experienced. We understand how frustrating it must be to see an expected delivery date continually pushed back, particularly when this has happened to you more than once. Please get in touch with our customer service team so we can look into your outstanding order and provide you with an update. We appreciate you taking the time to share your feedback.
I have been ill on and off for the last…
I have been ill on and off for the last 18months and had recently been out of touch with everything, including my Westminster collection!! I rang up and spoke to Tim who kindly retraced and clarified some account queries I had and I am now waiting for a printed update. I have always found the staff very helpful and honest and it has always been a pleasure to speak to them. Thank you to Tim and his colleagues for all their help.
7 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for taking the time to leave such a lovely review. We're so pleased to hear that Tim was able to help clarify your account queries and arrange an update for you. It's wonderful to know that you've consistently found our team helpful and honest. We'll be sure to pass your kind comments on to Tim and his colleagues, and we wish you all the very best.
Because of my major medical issues the…
Because of my major medical issues the lady who was dealing with my problems she was very helpful and sorted my problems out and she sorted collections for me
8 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely feedback. We’re so pleased to hear that our customer service team was understanding and helpful in resolving your problems and sorting out your collections. We really appreciate you taking the time to share your experience and are always here to help when you need us.
Hidden subscription sign up!!
Hidden subscription sign up has left me £30 out of pocket! It’s intentionally done and not at all obvious during checkout that you are not just buying one item but signing yourself up to a subscription. This is a very dishonest way to run a business and should be illegal, but it’s not so company’s can commit what is basically fraud and get away with it. Shame on you!
8 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re really sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Our intention is never to mislead, and we do our best to make the details of our Subscription Introductory Offers clear. Information about the collection is provided in the advertisement, throughout the online checkout process, in the order confirmation email, and again in a letter included with the first delivery.
All collections are of no obligation and can be cancelled through your online account or by contacting us directly. If you have received an unexpected delivery, our deliveries are covered by a 30-day free returns policy and can be returned for a full refund.
We’re sorry that the subscription information wasn’t clearer in your case and understand your frustration. Your feedback is important to us and helps us improve how we communicate with our customers.
Couldn't cancel subsription
Tried to order the 100 year queen Elizabeth coin, realised it was a subscription, emailed to try and cancel the subscription 7 times but go no help whatsoever, lost the password to my account so cant cancel it online. Now they completely ignore my emails. Poor customer service and sneaky subscriptions
23 juli 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re very sorry to hear about your experience and that you haven’t received the help you needed despite contacting us several times.
Our intention is never to mislead customers. Information about a subscription is provided during the ordering process, and subscriptions can be cancelled at any time through your online account or by contacting us directly.
We’re particularly sorry that you’ve had difficulty getting this resolved after losing access to your online account. We certainly don’t want you to feel that your emails are being ignored.
I have requested your details privately through Trustpilot so that I can look into your account, resolve the subscription issue and ensure you receive the assistance you need.
Looks like this is a recurring theme
Looks like this is a recurring theme! I bought one coin and have been signed up for an unwanted subscription. This is disappointing that what I thought was going to be a reputable company have shown themselves to be underhand scammers.
I will not be buying from westminster collection again.
7 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re really sorry to hear about your experience and understand why receiving an unwanted subscription would be disappointing. Our intention is never to mislead our customers. Information about any subscription linked to a purchase is provided in the advertisement, throughout the online checkout process, in the order confirmation email, and in a letter included with the first delivery.
All collections are of no obligation and can be cancelled through your online account or by contacting us directly. If you have received an unexpected delivery, our deliveries are covered by a 30-day returns policy and can be returned free of charge for a full refund.
We’re sorry that the subscription details weren’t clear to you when you placed your order, and we appreciate you taking the time to share your feedback.
Still waiting for my refund from you
Still waiting for my full refund from you of £28 you took out of my account, and for the two coins I have sent back to you through Royal Mail .
7 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Sorry to hear you haven't yet received your refund. I have requested your details through Trustpilot so I can look into this and find out the status of your refund.
Misleading adverts
Misleading adverts, they will do a lot to get you onto a subscription service, people report getting threatning letters or not receiving their item at all.
6 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re sorry to hear that you feel our advertising is misleading. Our intention is never to mislead customers, and information about a subscription is provided in the advertisement, throughout the online checkout process and in the order confirmation. We also provide information about what to expect from the collection with the first delivery. Collections are of no obligation and can be cancelled through your online account or by contacting us. If you have personally experienced an issue with an order, payment or delivery, please contact our customer service team so we can look into this for you.
Absolutely disgraceful service
Absolutely disgraceful service, never will I purchase from them again, purchased 1 coin on a instalment plan, money is in the bank, company have not taken payment phoned on 3 occasions to try & sort out my online account, which still isn’t working, now received red letters threatening action, all because they haven’t taken payment, phoned up to make payment invoice is incorrect to what I owe, now I have paid outstanding invoice in full, refused to take me off there system & mailing
Disgraceful
After receiving email requesting more information, which I have no one has come back to me, even after paying my bill in full in August now 1st October they are chasing me for money
Absolute disgraceful company will never buy again from them
6 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re very sorry to hear about the difficulties you’ve experienced with your payments and online account, especially after contacting us several times to try to resolve the issue. We also apologise for the concern caused by the payment letters and the incorrect invoice amount. I have requested your contact details through Trustpilot so that we can locate your account and arrange for you to be removed from our mailing list as requested. Thank you for bringing this to our attention.
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I'm sorry to hear you did not receive our email dated 8th September after you provided your details via Trustpilot. I have now resent the response by both email and post.
Still not received my item after a…
Still not received my item after a month! Account blocked and won’t send email for recovery. No receipt sent I’ve email. Just money taken out bank!
6 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re really sorry to hear that you’re still waiting for your order after a month and have been unable to access your account or receive a recovery email. We understand how frustrating this must be, particularly as payment has already been taken. Please contact our customer service team directly with your name, address and details of the payment so we can locate your order, check its status and help restore access to your account. Our team will be happy to look into what has happened and help get this resolved for you.
Always having the customer at the core…
Always having the customer at the core of their operations.
Their courteous approach have been of immense relief to me.
5 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely feedback. We’re delighted to hear that our team’s courteous and helpful approach has provided you with reassurance and support. We always aim to make every customer feel valued and appreciate you taking the time to share your experience.
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