I had a pleasant experience with customer service, in particular with Veronica. She has been a great help in the first step and adviced some good alternatives as the floor i wanted was sold out. She... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I bought the flooring from wood and beyond and they have been providing great service across all the journey. I was able to go to the showroom before buying and the quality of the wood is really good... Toon meer
Having run Wood and Beyond for more information about rigid LVT flooring, I spoke on the phone with Natalia, who was very informative and helpful with ordering samples and raising a quote for my floor... Toon meer
First time bought LVT solely seeing samples at home. Decided to go with W&B for their customer service as LVT looked similar to me from different brand. They went extra miles to suggest similar shade... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Wood and Beyond are importers and specialist suppliers of high quality hardwood products ranging from solid hardwood floors, engineered hardwood floors to decking boards and wooden worktops. The products you see on the site are all in stock and ready for immediate delivery. The hardwood is sourced straight from the manufacturer and by marketing directly online, we are able to offer premium products at the most competitive prices. For those looking for hardwood flooring, we offer solid wood which is made from one piece of hardwood timber such as oak and engineered wood which is made from a three layer core of hardwood together with plywood and a top layer of hardwood veneer. There is also a vast choice of wooden worktops such as oak, walnut, iroko and decking. Finally, we also offer useful how-to guides, from hardwood flooring installation to tips for maintaining your worktop.
Contactgegevens
877 Finchley road, NW11 8RR, LONDON
- 02038690900
- info@woodandbeyond.com
- www.woodandbeyond.com
4,8
Uitstekend
6K reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service and knowledge on what…
Great service and knowledge on what products to use
20 april 2026
Review zonder uitnodiging
Antwoord van Woodandbeyond
Thank you for your positive feedback.
Antwoord van Woodandbeyond
Thank you for your positive feedback.
First time bought LVT solely seeing…
First time bought LVT solely seeing samples at home. Decided to go with W&B for their customer service as LVT looked similar to me from different brand. They went extra miles to suggest similar shade when my desired on run out. Communication with Veronica was wonderful as well. Always replies promptly. Can't comment on longevity of the flooring as just laid down. Will be back again after few months to rate it.
17 april 2026
Review zonder uitnodiging
Antwoord van Woodandbeyond
We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.
Very helpful
17 april 2026
Review zonder uitnodiging
Antwoord van Woodandbeyond
Thank you for your positive feedback.
Great service
Cheuk was super helpful and very professional helping me to buy the product I needed
16 april 2026
Review zonder uitnodiging
Antwoord van Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Antwoord van Woodandbeyond
Thank you for your review.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
I received a free sample of vinyl click…
I received a free sample of vinyl click flooring and submitted my order. The price was best on the market and a sample was good quality. Can’t wait for my order to arrive. I appreciate help from Customer Support with my order quantity. Thank you.
16 april 2026
Review zonder uitnodiging
Antwoord van Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Excellent service and straight forward…
Excellent service and straight forward to deal with. Very quick to send out samples and provide alternative options. Ultimately saved money by finding a better alternative.
15 april 2026
Review zonder uitnodiging
Antwoord van Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Avoid this company at all costs
Avoid this company at all costs. We bought flooring for two rooms, it arrived and looked nothing like the samples we saw, completely different knot patterns and density of knots that fall outside of the expected variation found in a natural product. This ruined the look of our renovation. The company offered no compensation whatsoever. Then we had underlay (unused and only bought on wood and beyond’s insistence) and leftover flooring, we paid for these to be sent to the warehouse for return, the company then said they were not delivered. After weeks of complaining. They miraculously found our return and then claimed it arrived damaged! Finally they agreed to a partial refund after much correspondence. It was almost as if they were doing everything in their power to not refund us for anything. Horrible to do business with - avoid this company.
19 februari 2026
Review zonder uitnodiging
Antwoord van Woodandbeyond
Thank you for your feedback. We are very sorry to hear that you are not satisfied with your purchase and the experience you have had.
Firstly, we would like to clarify that the product you purchased is a natural grade flooring. As outlined in our product information and terms, this grade will include natural characteristics such as knots, variations in knot density, and colour variation. These features are inherent to the product and are considered normal, not faults. Each plank is unique, and some variation from samples should always be expected with natural wood flooring.
We would also like to highlight that we always advise customers to carefully inspect the flooring prior to installation. If you are not happy with the appearance, the material should not be installed, as installation is deemed as acceptance of the product.
As previously advised, we did offer you the option to return the goods in line with our terms and conditions. We understand there were delays regarding the return, however once the goods were received and assessed, we worked with you to reach a resolution and agreed to a partial refund as a goodwill gesture.
We are sorry that you feel dissatisfied, however we believe we have acted in accordance with our policies and have made reasonable efforts to resolve the matter.
If you would like to discuss anything further, please feel free to contact us directly.
Easy order process and staff helpful
Easy order process and staff helpful. Floor sample looks good.
14 april 2026
Review zonder uitnodiging
Antwoord van Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Really great experience with W&B…
Really great experience with W&B everyone is super helpful and eager to help! They have a great range of flooring with some great prices! Would definitely recommend!!
Olivia
14 april 2026
Review zonder uitnodiging
Antwoord van Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Great service
Great service! I specifically recommend Natalie, who guided me with competence and knowledge of their products. I can also confirm that Wood&Beyond offers quite good value for money.
13 april 2026
Review zonder uitnodiging
Antwoord van Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
The service has been excellent.
18 maart 2026
Review zonder uitnodiging
Antwoord van Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Needed a good quality LVT flooring
Needed a good quality LVT flooring. Found Wood & Beyond online.Needed to call for some advice. From the first contact with them it has been a pleasure. They sent out samples immediately. Kept my initial order but waited for me to confirm colour match. All done very efficiently. The staff in the office were excellent and very helpful. Prices competitive. Highly recommend this company. If you speak with Cheuk she is charming and a pleasure to deal with.
A good experience.
13 april 2026
Review zonder uitnodiging
Antwoord van Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Antwoord van Woodandbeyond
We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.
Wood and Beyond's service has been…
Wood and Beyond's service has been first class. I visited the shop and the staff were very helpful and all phone queries were efficient and friendly.
10 april 2026
Review zonder uitnodiging
Antwoord van Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Very good responsive personnel
Very good responsive personnel, polite communication and good attitude, very happy to choose flooring from these guys, hopefully quality of customer service will match product I bought it. Thanks so much 5*
10 april 2026
Review zonder uitnodiging
Antwoord van Woodandbeyond
We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.
‘Above and beyond again!’
‘Above and beyond again!’
Maria was extremely helpful and knowledgeable guiding me through the ordering process of the flooring her colleague Cheuk had previously sorted for me.
Many thanks to the wood and beyond team!
9 april 2026
Review zonder uitnodiging
Antwoord van Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Really helpful customer support
Veronica was really helpful and quick to respond with the required information, details and advice on next steps. Also willing to support us with connecting us with a recommended fitter which is an added bonus.
9 april 2026
Review zonder uitnodiging
Antwoord van Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Mira- great customer service pleasure…
Mira- great customer service pleasure to do business with
9 april 2026
Review zonder uitnodiging
Antwoord van Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.