My experience with this company has been brilliant. Answered questions about how my policy is set up . Jane spoke to me when I rang and her attention to detail was brilliant. Never had a problem. Othe... Toon meer
Bedrijf heeft geantwoord
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The people on the phone are always really polite, and take the time to explain things to me in a way I can understand. At 73 my memory is slowly disappearing, but these people, are polite to me, and r... Toon meer
Bedrijf heeft geantwoord
Great customer experience given by your wonderful member of staff Jane. She went through everything in a very polite and friendly manner. She is a true credit to your work force.
Bedrijf heeft geantwoord
For starters -DIDNT wait long for call to be answered. Huge plus. Michael was incredibly helpful and knowledgeable. Hé was patient and walked us through the procedure for the claim we were making. H... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Contactgegevens
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Verenigd Koninkrijk
- 08007797444
- bigwarranties.co.uk
4,6
Uitstekend
5K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 48% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Great customer service
Great customer service, very understanding and helpful
5 augustus 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent service
Excellent, Rosanna explained everything and made sure it was all understood. She spent time sorting what was best for me.
5 augustus 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Edna, it's great to know your mention of excellent service made a difference. We appreciate you saying that.
The BIG Warranties Team
Antwoord van BIG Warranties Ltd
Thanks Kelly, it's great to know your mention of excellent service made a difference. We appreciate you saying that.
The BIG Warranties Team
Francais was polite and very helpful
4 augustus 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Charlotte, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Satisfied user
The company provides good service. The call I had from Helen this morning was effective, warm and friendly. She did succeed in selling me a higher level of cover, and did so with charm and warmth
4 augustus 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Kim, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very courteous and explained things…
Very courteous and explained things clearly...
4 augustus 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Carol, it's great to know your mention of very courteous and explained things made a difference. We appreciate you saying that.
The BIG Warranties Team
Very polite
Very polite. Had my item booked for a repair in no time . No hanging around . Thank you for your help
In this matter
3 augustus 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know getting the repair sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and tried to assist me as…
Very helpful and tried to assist me as fast as he could thank you so much
3 augustus 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
I called to book in my appliance for…
I called to book in my appliance for repair and Sam dealt with my claim effectively and answered all my questions.
31 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know getting the repair sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Nice polite gentleman
Nice polite gentleman. Explained every thing very well
31 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Linda, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Professional approach but starting to get expensive.
Hmm, Jane was very professional and thoroughly knew her products. However, I'm surprised and disappointed to hear that the hob fan unit is not covered, you can't have a hob without one! Also, with your yearly charges going beyond £400, it's time for me to rethink and look around next renewal.
31 juli 2026
Review zonder uitnodiging
Exceptional customer service from…
Exceptional customer service from Rosanna.
31 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Mike, it's great to know your mention of exceptional customer service from made a difference. We appreciate you saying that.
The BIG Warranties Team
Pleasant helpful informative agent.
Pleasant helpful informative agent.
30 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Eira, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Easy to talk to and informative.
30 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and explained everything…
Very helpful and explained everything very well.
30 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane was top notch very happy to talk…
Jane was top notch very happy to talk to and explained very good
30 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Gillian, it's great to know your mention of jane was top notch very happy to talk made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and pleasant young…
Very helpful and pleasant young man,Harry is a credit to your company
30 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Colin, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent customer service from Jane…
Excellent customer service from Jane Explained reasons for all questions being asked, then took time to listen to my questions and supplied all the answers i needed. Very friendly and helpful lady.
Thank you
29 juli 2026
Review zonder uitnodiging
Helen was a very pleasant and helpful…
Helen was a very pleasant and helpful lady that explained the policies to us. Thank you
29 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Rhoda, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
AVOID!!! Be careful.
Please be careful when using this company to insure any of your items. They will lool for any reason not to pay out or support. As we established they were not going to pay out, I asked to cancel. They then took additional pay out from me and are refuse to return. I have a strategy to take money off their clients using unfair and unmoral ways. I have placed a complaint but they have ignored the main reasons.
28 juli 2026
Review zonder uitnodiging
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