Carter London Reviews 

Do not purchase from this Company. They say there from london but infact are from China. Item sizing is incorrect .. item doesn’t look anything like pictures and when you try to return they offer you a partial refund as costs to much to return back to china . 😡😡😡 cannot get money back

Do not purchase anything as other reviews state- can’t return and items take ages to arrive. Makes you think shop is in London when in fact China! Item poor quality- leave well alone they should not be allowed to trade

Absolute scam, cheap crappy products & when you try to return they offer you discounts & then tell you it is going to cost more to return than you actually spent. Don’t know how they are allowed to continue to trade and scam us!

they do not have a return service so all website info is not correct. I tried to return a dress that was to big and they offered to send a smaller size for and extra £ 9. I got a small dress, but it had a faulty print and was not usable. I then asked for a full return but was told that the postage would be £50 !! I thought I bought from an UK company, but this is a Chinese operation. I was then offered 40% of my first payment returned? This is obviously a scam. The quality is also terrible - what looks like a cotton dress - was a 100% synthetic material but not really usable for a hot summer day and unpleasant to wear. It is really pity that there companies a polution to trust in buying online.

mail received from Emily Parker !! (Obviously an invented person, as this is coming from China)

Hi Nina,

Thank you for your patience. I completely understand how frustrating this situation can be, and I genuinely appreciate your time.

As a final goodwill resolution, we can offer you a 40% refund to your original payment method, with no return required. You keep the item, and once confirmed, the refund will be processed immediately.

Alternatively, if you prefer a full refund, you may return the item at your own expense. Returns are sent to our international warehouse, with shipping costs typically ranging from $30–$50 USD per item. Once the item is received and inspected, the refund will be processed according to our return policy.

If you would like to proceed with a return, we completely understand. To help ensure the return is properly identified and processed by the warehouse team, we kindly ask that the attached return request form be completed, printed, and prepared first before we provide the return instructions and return address.

Once the form has been fully completed and printed, please send us a clear photo and screenshot of the completed form for review. After this has been verified, we’ll gladly provide the appropriate return address and next steps accordingly.

Please also note that once the item has been shipped, the return tracking link and shipping receipt must be shared with us so we can properly monitor and review the return upon arrival.

This process helps us ensure that the parcel can be correctly matched to your order and helps avoid delays during warehouse inspection and processing.

Because of the shipping costs, transit time, and inspection process involved with international returns, most customers choose the 40% refund without return as the faster and more convenient solution overall.

Please let me know how you’d like to proceed, and I’ll take care of everything for you right away.

Kind regards,
Emily Parker
Wilson & Carter

Scam company as others have said. Make it impossible to return items for a refund despite offering hassle-free returns on their website. I don't know how this website hasn't been shut down.

I wish I could give 0 star rating. The dress I received is NOTHING like the picture on their website. The fabric is worse than a dishcloth and the design is NOTHING like the picture.

Goods poor quality .. took ages to arrive and now effectively a blackmail type return process . We will
Give you 15% back or you will lose your money in expensive courier fees to send it back to an overseas source somewhere . This company needs to be stopped from trading in the UK

If you paid by credit card, report this company to your bank/credit card provider. I reported them, and I told Wilson and Carter that I had reported them and the next day they gave me a full refund. Up until then they had tried to fob me off with offers of just 10%, 20%, 30% and their 'final offer' of 40% of my purchase price! The banking industry needs to know about this scam. Please report to your credit card provider/bank.

Absolute shite, making out the clothes are from London they are made and shipped from China. Total rip off. Do not buy

I made a purchase and tried to cancel I didn’t realize I ordered brown loafers,, I wanted black. I sent my them e mail. I was told I would get the black a week and half ago, and no response no customer service ornumber to call,I sent 5 emails and 1 reply but haven’t done what they said. I’m angry these overpriced shoes cost 100.00 and I m thinking I got scammed. I hope not but it feels like I did@@&$)@&$)!

Very poor quality clothing. Nothing as described or shown on their website. Claim to be a UK company but they ship from China and despite claiming to accept returns I had my return rejected on their end after it arrived back in China. When I followed up, asking what the reason was, I still haven’t had a reply after about 1 month. 100% just a scam.

Do not use this company it’s a scam.
Poor quality, returns to Asia at your own cots with less than 10% refund….) The Website should be took down!

Absolutely disgusting service offering me 10% discount whilst trying to dodge me returning the goods. They have done everything to avoid me returning the goods. Then they told me i could return them to CHINA! At my own expense but i would still not receive a refund unless they had recept of the goods which is out of my hands. Do not buy anything from this company as they look like a happy young couple selling from the UK but they are actually importing from China. Probably chinese too. I feel very let down and scammed!!!! Oh yes and they took 4 weeks to get them to me!!

Cannot get information regarding return. The site says you can return but they block you at every point. I am going to stop payment. I did not know this is a Chinese company. I will never order from a Chinese company again. They just do a good job of hiding it

I ordered a jumper with a large cat face on that was advertised on Instagram by Parkercarterlondon. I obviously checked their website first and they came across as a small family boutique. I felt something was wrong when it took so long for them to confirm my order and the delivery was at least 4 weeks. When the jumper arrived it was completely different with the only similarity being a large cat’s face on the front. The material was spongy and cheap, not at all like the thin woollen one they had a picture of on their site. I tried contacting them and reporting them to Instagram but they seem to have vanished. Their website has been removed.

I purchased a Bomber Jacket from Dave & Carter that was bog standard to say the least, you wouldn’t have bought it at a boot sale second hand for £1.50! Stay clear of them 💯% SCAMMERS!! I have actually involved Trading Standards/other who are investigating them, it will take months but I’m prepared to wait for an outcome good or bad. I couldn’t even get my money back through my bank which was disappointing, needed to prove it was a Scam, but that’s not good enough as I explained the situation & have all necessary information that TS asked for to start a case against Dave & Carter. D&C’s process is set against you from the start & they aren’t going to refund unless you return your item, they know you won’t because it costs more than many items are worth, they are actually in China I have 2 Addresses for them, their phone & email are a waste of time, basically a walk up the garden path to nowhere. Avoid the grief & shop elsewhere at your trusted high street or legitimate online stores that you can trust. Also, do your homework first, if in any doubt 🧐 don’t go there, lessons learned.

Jeez, I wish i read the reviews before I bought items from this company!!

I waited over a month, tried to cancel but kept being told - I cant as it is in transit.

Arrived today and it is NOTHING like what is pictured on the website, NOTHING!!

Please, stay away from this scam site.

I knew the minute I saw it was coming from China, that I had been scammed.

Asked for a refund and to return and still waiting for a response.

False advertising at its finest!!

I’ve given it a 1 star as you cannot leave a review with no stars. Absolute rip off. Ordered the knitted poppy cat jumper and received a poor quality gaudy acrylic non knitted item. Just a poor quality printed top. Appalled by the scam. Avoid at all costs.

Ordered the Ellen, Heritage knit jumper. Beautiful on the website. Arrived after 2 weeks, a cheap, 100% acrylic, horrible looking rag.
So, so disappointed.
No contact for customer service other than a form to fill in, avoid at all costs!

Order is very late, tracking does not work. The product actually comes from China, the quality is very bad.