Computershare Reviews 

I am 81, living alone and not too good on computers. Your agent MUSSA was so very helpful!

Had a problem logging in, I called and spoke to Mussa who sorted it all out in a few minutes.

The new share dealing system is much easier to use. Bit of a pain when you have a physical certificate, as it takes about 10 days to clear, but it is what it is. When i needed to contact the team though they were very helpful and supportive. I had Kunal help me, and was very efficient.

The A1 not helpful,the wait for human agent is long.
Comptershare have no customer support e-mail.
The phone is a long long wait.
Agent sorted my query right away.

I struggled to get the information I needed from the AI Chat service, but when I was put through to a real agent (Dan), he was very helpful and answered all my questions in a kind and helpful manner.

Mussa was very careful and meticulous with an address issue. Most helpful

You updated your system and I could never login no matter what I tried. You said you sent a Ukey several times but I never got it and you had my email address. You system is a joke. It took me forever to sell my shares and I could not wait to get away from you. I do not recommend you at all. The worst service I have ever had. I use Interactive Investors for the rest of my shares and its superior and I dont pay £40 to sell a share.

Frankly, I am shocked on their arrogant attitude. As foreign clients from France (trying to get a smalllow‑value estate, since 2023 ), we have been
continuously confronted by Computershare with:
 Multiple delays to simple questions
 Total opaque procedures,
 contradictory instructions, that contradict Euroclear CREST rules
 misleading technical statements,
 arrogant and dismissive treatment,
 and a system that appears almost impossible for non-UK residents to navigate. It is a shame what is happening to us. So may hours lost

The request I asked was dealt with straight away which is a blessing these days

I had excellent experience with computer share and myproblem was sorted by Joy in an excellent way. I would like to thank Joy for sorting my query in an efficient manner. Well done Joy😊🙏

service is poor,, do not answer in mail the question and service required. sent me a verification code how to use which was incorrect

Great, responsive customer service once you manage to get past the chat-bot - otherwise would be a 5

Avoid at all costs – Unprofessional and non-existent support. Extremely poor service and total lack of communication. Payouts for sold shares are severely delayed without any clear explanation or status updates. Customer support only provides generic boilerplate responses and refuses to solve real issues. Completely unreliable broker—stay away.

My query was sorted out very quickly. Declan was courteous, friendly, patient and very efficient.

Kunal was patient and helpful regarding my login process

Mussa was extremely informative and took care of three separate issues in a very seamless manner. My experience felt like white glove service. Thank you!!!!

I have contacted Mr Mousa from the computershare help desk staff he was very helpful, very kind and professional in his way.
Thank you so much Mr Mousa and appreciated your help.

The company's website has a Chatbot. This is very temprmental and takes you round in loops if the question you want answered in not in their drop down list. However once you get to the option of connecting to an agent, it works well.
I was connected to Rukshana today, she was very helpful and kind and patient. She had the knowledge to answer all my questions and did so to the point. It was a very helpful and great experience. Thank you Rukshana.
Harminder Dua
Nottingham

Your rep Mussa was very helpful dealing with a complicated problem

Husband and I tried to sell some Kingfisher shares. Couldn't get on the website as they had updated it and we hadn't used it in a while. Phoned for help hoping we could sell by phone, but no, couldn't do that. Now waiting for a code to come in the post but it's been almost a week already and nothing has come. And the woman on the phone tried to explain how to sell the shares by post, but we are not confident at all that we will get it right - never had such problems with our occasional sales either by phone or electronically in the past. So we get 7 days to return the share certificate with forms we have to print online, and if the postal service lets us down we would be forced to buy them all back. What a scam. Would never buy any shares that use Computershare in the future. Equiniti are much easier to deal with.