diffusionkids Reviews 

Item arrived earlier than expected and was cheaper than other retailers. It was also in stock which most other retailers weren’t. (Joie Kubbie travel cot).

Ordered crib which said was in stock... Had to chase to find that it was in fact not in stock and would not be for 3+ weeks. Had to request refund. Multiple emails asking for reviews...

I have to say, I was a little concerned after ordering due to reading reviews about long delays and damaged items etc. I ordered Saturday night online and received Wednesday - even with a Bank Holiday.

The boxes appear ok, slight damage to one of them, but hopefully nothing major and no damage. (We won’t open until next weekend when taking it to people we bought it for). However, a damaged box isn’t attributable to the shop.

Excellent service and good communication when I called with concerns about reviews.

Their pricing was very competitive, I received email confirmation as they said I would, as well as emails through all the stages of delivery and it was delivered by DPD on the day they said it would.

Faultless

This co is the most useless i have come across. I ordered 2 things one was right the baby cot and the pram they said was damaged in transit.
After sending 8 emails and calling so many times they said ok send it back we refund.
Its 1week since they received it but no refund now they saying we dnt get the pushchair back what the hell i have the dpd no and sayz they dropped it.
Please dnt buy from here the biggest mistake you will fo ever.

If I could give minus stars, I would!
The worst customer service I have ever had and it took over a month for the product to arrive which was damaged in arrival!

Ordered a nursery set mid March, I was understanding because of covid why there may have been a delay on receiving the product but what I couldn’t forgive was their lack of communication to let me know what was going on. I genuinely began to believe after no reply from them via emails/contact forms for over 2 weeks that I had been scammed out of £500. When I asked for a refund they suddenly responded saying that there was a delay from the manufacturers end but totally disregarded the fact that I wanted a refund. I think in total I must have sent about 7 emails and filled out 3 contact forms and they only replied twice.
I got annoyed and took it to my credit card company to stop the payment going to them. I was still asking for a refund well in to April and I got an email saying they had dispatched the item, which angered me. The item still didn’t arrive until over a week of receiving that email. I had a phone conversation with them and they guaranteed I would get it soon. It arrived and the wardrobe door had a massive crack going straight through it. I called them back and emailed them pictures to which they said they would contact the manufacturer. They lied. They said they had tried for over a week and couldn’t get through to them. I we asked them for the manufactures number and I managed to contact them with in 30 minutes and they dealt with the broken product themselves.
I called diffusion back to tell them how awful they were and how I managed to get through to the manufacturer and that I expected them to liaise with the manufacturer at that point to make sure I get the product. This was mid April. The manufacturer directly sent me a new door within 5 days.
We’re now at 19th May and I still haven’t heard from diffusion for them to give an update or to see if I received the product. They just don’t care.

I will NEVER buy from them again and have already spread the word to other people I know who are expecting to not buy from them either.

So much unnecessary stress for expectant parents.

We still haven't recieved our pram and have had no emails to tell us when it will be delivered

This website is a scam! I ordered a stroller and paid an extra £4.99 to receive my order within 1-3 working days... 8 days later I still hadn’t received my order nor did I receive an update on my order so I sent an enquiry to see what was going on and never heard back. I then had a look at the reviews for this website and seen that a lot of people said the same happened to them. I emailed the company and threatened to take things further if I did not receive a response about my refund that I wanted including my delivery fee... the next day I received an update on my order which said ‘order refunded’ and received my money back within a few days thankfully.

Paid for a pushchair that stated available for next day delivery , even paid shipping to make sure that it was delivered quickly. Made an excuse because it was bank holiday . 7 days later still no response and ignored all emails .

Accidentally ordered the wrong size on line and the shop happily exchanged without any issues whatsoever
Perfect service and would highly recommend

Excellent service, questions answered promptly

Never received products. Tried to contact and had no response. Stay away from this website.

Ordered my item that said “in stock” to realise 2 weeks later the item wasn’t actually in stock. Took me a further 7 days to speak to anyone as 3 emails were ignored! Finally got a refund. Communication was very poor until I said I was taking it further.

You are asking me to write a review on an item that I haven’t even received yet! I ordered it 3 weeks ago and still have not received it! An update on the delay would be much appreciated. As it currently stands, you are lucky to get even one star!

Paid for express shipping, it did not arrive within that time period, when asked when I would be refunded for the express shipping and when my item would arrive, I did not receive any reply. Still waiting for my item which I urgently needed.

I can’t quite understand why I am being asked to write a review when they have not even sent any correspondence after ordering & paying for my item and not receiving it!?

Had I of read reviews before purchasing I would not have bought anything from this site. By the looks of it there are many customers in the same boat. No response to emails & calls and no update on order & delivery.

Brilliant pram, fast excellent service

Item arrived very quickly..love my new highchair