Dreamland UK Reviews 

Initially contacted Dreamland about a problem with our warming throw as I was unsure about any possible costs of having it tested/repaired following an overheating indication. However I was assured that as it was still under warranty (2 years) all I needed to do was to cover the costs of returning it and it would be replaced under warranty. The actual returns process was extremely fast with the replacement being shipped by next-day delivery the same day as the return was received.

Of note is that after my initial contact, I was slow to respond to their response so they followed up to make sure I was either satisfied or had further questions.

I recommend other companies take a lesson from Dreamland's proactive customer service team rather than the usual default of shutting down or not responding at all to customer queries.

Amazing heated blanket. Saving us on winter time

My first review about this was removed for some reason, so I’ll try again. I bought a throw from this company that failed before the two year guarantee had finished. After weeks of messages back and forward they eventually replaced it as per their guarantee. Less than three months later the replacement throw also failed and they refused to replace it because it was more than two years since I bought the original throw. It seems very bad customer service to me to enforce the letter rather than the spirit of the guarantee in these circumstances. I have at least two other heated throws from other companies which have lasted much, much longer. In my opinion it wasn’t worth paying the higher price for a Dreamland throw as the products just do not last. A lot of the positive reviews on here are from people who are happy with their NEW product, but my experience of Dreamland products is very poor and I won’t be buying them again. I just do not think they last for a satisfactory amount of time.

Edit: In response to the comments from Dreamland, I clearly know how to use an electric throw as I have several others from other companies that have lasted far longer.

Hairdryer wasn't quite what I wanted but I was able to return it easily without any hassle and quickly received a refund. Good company to deal with.

Fantastic!! I had an issue with one of my throws and Alessia from customer service was excellent!! Great service!!! I also love all the throws. I only buy my throws from here and I have the mattress heater which is so good when I get into bed. Highly Recommend!!

Have had several of the heated throws for family, and over the winter they have been great, also the customer service was 2nd to none with a faulty item that I had,
Shame other companies not as good ! Now days
Thank you 5star all round

I really liked the blanket but it developed a fault, initially I was offered a refund but I said that I would prefer a replacement, return was easy and replacement sent. Would have been 5 stars had they agreed the replacement on first contact.

The throw I ordered was not suitable for us but Dreamland were so great with the return and arranged a refund really quickly.

I had a problem with my electric throw.
Sokaina, was excellent and understanding and went the extra mile to sort out the issues I had.
Fantastic customer service!
Thank you Sokaina
You will take dreamland from to strength
to strength. Wish dreamland all the best!
H G khaled MBE

sabrina s delt with the case very well thankyou.

I was one of the fortunate elderly customers of Octopus Energy, who received a "Complimentary" full sized DreamLand Over Blanket during the winter of 2024/5.

I had a problem after a year and contacted DreamLand who immediately took action to see I was fully satisfied. I was overwhelmed with the high level of Customer Care I received from DreamLand who kindly requested Octopus Energy to replace my Blanket with a new one.

You will understand my delight when I promptly received my new blanket by Royal Mail Parcels, this week, during a typical cold spell. I just never expected such a high level of customer service from DreamLand.

Our daughter purchased a heated throw for her dad for Christmas, it worked for a while and then suddenly stopped working. I contacted Dreamland customer services who were very understanding and wanted to help from our first contact.
The step by step procedures to obtain a replacement were explained clearly and a positive outcome was achieved with an exception being made as our daughter had misplaced the receipt we couldn’t provide proof of purchase. Thanks again for your kind prompt and professional service. He can’t wait to use his new throw.

Recently I had problems with an electric blanket made by Dreamland UK.
I contacted Customer Services , explained my problem and without hesitation I was guided through a process of things I had to do and finally the problem was disclosed.
Once again I received excellent service and a decision was made to replace my item.
I have never received better service from any Company and I commend the patience, helpfulness and care provided by their Customer Services team.

A heated Throw stopped working because it had become damaged......Dreamland replaced it with complete efficiency and care within a couple of days (and they had to get it to Northern Ireland). AfterSales are so important and this company obviously realise the importance of this - well done Dreamland.

Initially this was a problematic situation. I ordered a heater through boots which was supplied and delivered by Dreamland. Sadly the box was a bit battered and the base of the product itself had lots of bits broken off.
I initiated a return through boots customer service as there was no return slip in the package. They referred me to Dreamland customer service. After a number of helpful and positive emails back and forth they initiated a refund for my product. A good outcome to a disappointing beginning.

My delivery order seems to have gone missing via DPD but trying to contact Dreamland to request a tracking search or a replacement is impossible by phone as there is never an agent available and the phone disconnects after around a minute.

Update on the above the response I got through email was immediate and positive so I would have gone as high as 5 stars for the response if I hadn't had the hassle of wasting time on David the chatbot or a phone call that kept hanging up every minute.
The chatbot was one of the most frustrating of all when asking if I wanted to speak to someone it just took the information and turned off...twice

**Edit **
Situation has now been sorted out and I have had a refund-Thankyou.
Altough I won’t be doing business with this company again I’m sorry.

bought a £129 heated throw for my mother’s birthday.
It is faulty and did not even switch on.
I have messaged, emailed for two weEKS now and I am still no where near returning the item.
This company fob you off with automatic AI responses that do not get back to you , even though they state that they will reply to your query within 24hrs, which they don’t.
Emails are the same , you get send on a merry go round when they ask you more questions and then don’t reply!!
I’m at the end of my tether!!
I just want to send the faulty item back and get my refund please!!!
Order number : DL0381310
I do a LOT of online shopping and have never EVER experienced such bad customer service or actually NON EXISTANT ACTUALLY .
PLEASE HELP !!

Great customer service

I've purchased a couple of heated blankets/throws from them in the past. All are good quality and value. I purchased my blanket through Amazon, it came with a 2-year warranty and unfortunately had a fault after a year or so of use, they replaced it right away with no issues.

If we've ever had an issue, the customer service team have been great and have provided clear information quickly to resolve anything. Alessia from their team was a great help!

The heated faux fur throw is good quality and gives out excellent level of heat . Prompt delivery and in the sale great value . Would recommend 😊