Dreamland UK Reviews 

Wish I could give No Stars !
Faulty after only 11 months ,tried to ring last Friday 16th Jan using the number provided by Dreamland after 6 attempts , being told no one available call back I gave up and tried again Monday 19th Jan . After a further 12 attempts YES 12 again no body answered , told to ring back every time . They seem to hide behind E Mail s. Appalling customer service , I am in my 70s retired retail sales manager WORST EVER … Eventually replied to an E Mail today 10.03am , I answered the question requested by 10.30 am , heard NOTHING since , total silence !
If any one wishes to complain in writing Companies House , freely accessible to everyone , lists the only U K based Director and his contact information .
Trustpilot lists many very unhappy customers with same experience as my self , when I checked yesterday the most recent reviews were all ONE star , strangely today after one of my 3 e mails stating I was placing a review on Trustpilot new amazingly positive reviews have appeared , strange that .

A order placed through Amazon initially , for my elderly mum who feels the cold dreadfully . Amazon advised the returns process needed to managed by Dreamland directly.
Thereafter, all correspondence from start to finish was received promptly and acted upon swiftly . Communication remained clear and concise throughout the entire returns process which fell over the Christmas period.
We are really grateful to Nina who remained professional and provided seamless support right up until the replacement item was sent out for delivery . Thank you Nina & Dreamland

Good Product- after fault appeared 1 year later Honored warranty

Although we had a fault with the heated throw that we bought, Alessia was amazing at handling the return and refund, which was paid very promptly.
It's refreshing to receive great service when things need to be sorted. As a customer, I felt valued and respected.

Our electric blanket developed a fault, Dreamland’s customer service was excellent. They quickly provided clear return instructions, and within 7 days I received an email confirming that a replacement would be sent within 24–48 hours. The whole process was smooth, efficient, and hassle-free. Very impressed with how it was handled.

Ordered a heated throw, which was promptly delivered the following day. Unfortunately it doesn't work (no power at all), and despite filling out the website contact form and subsequently sending an email (address was very difficult to find), I have yet to receive a response from customer services. Returns policy is not clear, so without a response I am left out of pocket with an item that doesn't work.

Bought electric heated throw mid September 2025 and started using it end of October but beginning of January the blanket has already stopped working. The controller doesn't work anymore. The lights has gone crazy when switched on. I tried to contact dreamland customer service through website, by replying the original email when purchasing the blanket, Through social media but still havent received any a proper response so far. Been two weeks without an electric blanket. Such as poor customer service. I will avoid in the future.
Update: 20th January.
finally was sent a replacement

AVOID. I got touch with Dreamland after having an issue with a blanket purchased two years ago (after also having returned another Dreamland blanket to the retailer for similar faults).

Dreamland initially declined to replace or investigate the faulty product and needed explicitly informing that the item should last a reasonable length of time - 2 years for a blanket used ~3 months of the year is obviously not reasonable for £70+). Dreamland will obviously be aware of this but will use the ‘out of warranty’ excuse to fob you off.

Once they agreed to replace it, they had me send the faulty item back at my own cost and stated they would send a replacement. This was the beginning of December 2025. It’s now the middle of January 2026 and despite emailing and filling out their online forms numerous times, I have been met with radio silence. I have sent them proof of delivery and the tracking information for them to check this themselves.

Save yourself the misfortune of ever having to deal with this dreadful company and purchase a better quality brand blanket in the first place.

Awful service from Dreamland uk
I am very disappointed!! Having previously bought 2 throws, my new throw just gets lukewarm then goes cold.Email sent to Dreamland took 6 days to receive a reply, a further 3 emails sent over a couple weeks have been ignored.
Don’t recommend to anyone, they seem to make it impossible to return a faulty item for a refund.Dont waste your money buying from this company

This is now an edit to my first review where I vented my frustration about the difficulty I was experiencing returning a faulty heated throw. I am now very pleased to say this situation has now been resolved after the QR code required for the return of the goods was sent to an alternative email ( previous codes sent from Dreamland were not received although proof was sent to me that they had been sent)
within 24 hours after submitting proof that the throw had been returned via a local DPD drop off I received a replacement throw. Thank you Alessia for seeing this complaint through to a satisfactory conclusion.

Customer service was excellent after explaining my problem.Would have preferred to talk to someone on the phone but email correspondence worked out well.Very pleased with new electric blanket. Delivery was fast and kept informed all the way.

SUPPORT TICKET 238782
ORDER DL0382323

*When asked for 2 or 3 days that I would be available I replied that I am around most of the time, so please book the collection. I was then asked my availability for the next week so I replied Tuesday would be great. That was the last I heard until I chased it up again on Tuesday*

I cannot recommend this company due to the standard of customer service provided.

There is no telephone contact number, meaning it is impossible to speak directly to a member of staff. The website’s “chat” function appears to be AI-based; each attempt to seek assistance results only in a set of pre-defined questions and the creation of a support ticket, rather than access to a real person.

The quickest response I received regarding issues with my order was, in fact, after leaving an earlier review on Trustpilot. Although I have now received a refund, I currently have two items packaged and ready for collection, with no clarity as to whether this collection will take place.

My last contact from the company was on Friday at 13:58. I replied at 14:45 confirming that a Tuesday collection would be suitable, but I have received no further communication since. It is now Tuesday, and I have no confirmation that the collection is happening. I emailed again this morning at 9:36 to seek clarification and I am still awaiting a response.

Overall, this lack of communication is unacceptable. I would strongly advise anyone considering purchasing from this company to think carefully. If you are set on buying one of their products, I would recommend doing so through a reputable reseller with a higher standard of customer service, a chat function with real humans and a far better return process.

Dealing with Dreamland and in particular Nina on the customer care I found the whole experience from logging the issue and concluding the matter was extremely efficient. It was also a pleasure speaking to Nina who was very polite and helpful during the process. This has confirmed we made the right decision in buying Dreamlands quality products and will continue to do so in the future

Delivery very efficient and I love my blanket!

Purchased an electric blanket for my mother on 7.1.2025, used for three months and put away got it out and it no longer works - dial spins and flashes blue. Messaged dreamland no response, sent another message still waiting.

Bit disappointed as the blanket has got no heating at the side, but as there’s only me I stay in the middle

When the heated throws work they are amazing but I had 2 faulty ones recently. These had loads of cold patches where the blanket didn't heat up. Which was really disappointing. The other one works fine so I hope it stays that way as they are a really good way of keeping warm cheaply. The zebra print fur is definitely warmer than their other throws but its a shame it doesn't actually look like a zebra. It's more of a grey faint stripe. It's like the designer has never actually seen a zebra or even a picture of one.

We usually switch on the blanket remotely so the bed is warm when we get there. Recently when we went to bed we found that both the control units had turned off. A couple of weeks later the same thing happened and we could no longer rely on the bed being warm, so we had to check it first when we arrived and then turn the controls back on when necessary. We complained to Dreamland and they said we should return the blanket for exchange. As it is mid winter I wasn't keen to be without it and they kindly sent the replacement first and also arranged for the return of our faulty one.

Broken electric throw that is still under gaurantee. 5 emails sent to dreamland and no response whatsoever. Phoned the company numerous times, nobody answers and the call ends after a few minutes. Clearly no intentions of sorting a problem after sale so any further delay and I will escalate to my bank for a refund.

Dreamland made it very easy to return an unwanted Christmas present, out of the 14 day return window. They also paid for the return postage. My experience shows a very well run company.