Emergencylocksmith24 Reviews 

PLEASE DO NOT USE. This is a scam which I got caught out with.I called the company out after I was locked out of my house on the pretence of £49.95 callout to come out and get into the property. Someone did come out and did get into the property, and also fitted a new lock. The cost I was confronted with at the end of the callout was £469! Yes really!!! I was on my own and felt pressurised to pay which left me feeling sick and extremely distressed. I am now trying to recover some of the money back through my Bank which is proving to be difficult. Don't make the same mistake I made.

HORRIBLE! Quoted £50 if it was easy to get in. All they tried was a piece of card, not use of tools to try and move the barrel. Les than a minute of trying they said they would have to destroy the lock, suddenly the charge is £120. AVOID!

On arrival, he said the fee was over £300 including call out fee. I stated on the website, it quotes no call out fee and he said no this is an emergency. I said no, he can leave. He threatened to call the police and calls his manager. His manager says they can do for £200; I said no. He said then £49 for him to leave. I said no. I felt very threaten as I was by myself and scared for my life. Had tears streaming down my face. His manager said £150. I said fine, hoping this will settle it. The guy was swearing the whole way through. My neighbour came by and checked on me, as he noted something was wrong. When the lock was removed, he demanded I pay straight away and without an invoice.

I found the entire experience stressful, unprofessional, and unnecessary.

Avoid was quoted an amount and then once completed the work charged me double.

Totally look like scam, I called their helpline explain to agent that my door has 2 locks not opening she said 74£ in total , when the they guy came to open the lock he asked £325
He said if u don't want to pay and cancel the job then £35 ,
Its complete scam to me, I was not told by their agent on the phone call that door lock opening money is separate than that £74

I wasn't told by their agent that each lock money is sperate

I even told the agent on phone that door has 2 lock she didn't say that each lock price will be separate , she just said £74 will be in total, so when I book the job , the guy he quoted £163 for each door
Totally misguided when I was booking job online

So I won't recommend their service, I paid £35 to cancel the job
£35 wasted

They should tell the customers everything in details before booking the job

Avoid this company.
Can only reiterate what everyone has said.
Guy came to my house with a drill, hammer, and a chisel. Said the only way to open the lock would be to break it by drilling through the door, charging £350.
When I said no he proposed another way which would destroy the frame for £100.
When I said no to that he charged me a £49 cancellation fee.
Complete cowboy, this company deserve reporting.

Avoid Emergency Locksmith 24/7 at all costs! Quoted £230 to unlock my door but then demanded £450 after the job, pressuring me to pay immediately. Complaints to their head office have been completely ignored. The locksmith arrived with no uniform, no branded van, no ID, and no sign of being part of any professional association – very suspicious and misleading.
I have reported the matter to my bank, which is investigating the transaction. Visit Trustpilot reviews before relying on the website's reviews.

Total cowboys, ripped off our elderly relatives. They don’t respond to emails or phone calls when you complain despite promises that a Manager will email or call you back.
Their website says labour rates from £39 - But our elderly relatives were charged an hourly labour rate of £180 plus a £75 call-out fee!
When I eventually managed to speak to a Manager and complained - I was told their labour rates vary depending on the difficulty of the job!!! I have never heard such utter rubbish before!! Tradesmen have an hourly rate irrespective of how difficult the job they are doing is! No price was given beforehand for their new lock and no choice of locks either; they were simply presented with a total bill of £373 yet the locksmith was there for less than 30 minutes overall! Look at the Company’s terrible reviews on Trustpilot - if I could give them a negative stars or a zero star rating rather than the 1 star minimum Trustpilot rating I would!! According to Companies House this Company was dissolved on the 15th April 2025 - via Compulsory Strike-Off!! But they are still trading, still advertising their “services” on google, still have an active website and are still ripping people off and cheating the public!! AVOID LIKE THE PLAGUE!

We needed a locksmith on a Sunday late afternoon after the lock on our window broke and we couldn’t close it. Front window as well so we didn’t want to leave it insecure! I googled emergency locksmith in my area and these came up. I rang the 0800 number and straight away it felt strange as the woman who answered just said “hello?” So I had to say “Is this the emergency locksmith?” as I thought I’d rang the wrong number! That initial moment made me feel a bit uneasy! Was told someone would be round in an hour. 90 minutes later no one had turned up and I hadn’t had a phone call either. So I googled them and found these reviews - and realised they definitely would not be welcome in our house! Called up to cancel and told the woman I’d read a lot of negative reviews so we didn’t want their services. Called a local locksmith who came within 20 mins and got the job done.
We definitely dodged a bullet!

Shocking. National Doors Entry Ltd was sent and tried to charge £800 pounds, refused to pay, charged my partner initial charge for call out on a Sunday to open a door whereby mortiss lock wouldn’t budge, charging 370 for call out, 270 for labour re basically drilling through the handle as no screws to detach handle, apparently screw driver would lift it off, and 100 deposit for mortise lock??? Then told another 430 to fit, not according to locksmith master guild.
The guy also did not appear to know what he was he doing, he rang I assume manager and appeared to be getting direction on what to do, but can not be sure as speaking Romanian, the guy had earlier apologised for his poor English he was Romanian, and only been in England 3 weeks, on reflection I wonder if he was here legally?. We rang and cancelled 2nd part to go with another company charging on £240 plus vat. I have looked this company no info other than Companies House, , only opened December 2024, by a Gabriel Merzen based Berkshire, who seems to open a business for a year and then shuts down. Or is shut due to a failure to produce accounts, very iffy, wondered if any tax paid. Spoke to Gabriel whom I challenged over the pricing and stated over priced according to Master Locksmith Guide. He accused me of scamming, blatant arrogance,bloody laughable. Reported and opened case with trading standards. Also complained about Locksmith 24 for recommending them. Got money back via bank, even though Gabriel appeared certain we wouldn’t get it, until I reminded him that his worker was driving around with no tax on the car. Don’t pay anything to these cowboys, don’t be intimidated, I was very assertive and they crumpled. Quite chuffed we wasted 2 hours of their time and I know I completely did their head in, I also threatened with police, and that’s when the Gabriel changed his tune offering discount, you can imagine my reply, 2 fingered salute. Ripping people off and looks like the public purse too,. Absolute cheeky fx@kers .

The website says no call out fee but charge a booking fee which is not referenced on the website.
They say labour is from £39 but I was charged £250 for less than fifteen minutes and a cheap looking lock where I had a Yale before.
No invoice sent despite a follow up request.

Disappointing experience.
I was significantly overcharged with no breakdown of costs provided. The technician pressured me to pay on the spot via bank transfer without clearly explaining the charges. Communication was poor throughout—no receipt emailed and no confirmation after payment. Would not recommend.

No reply to email after asking for explanation if ridiculous charges

Charged 534 to drill the lock out and put a new one in 30 minutes most he was there
I had left a key in the other side of the door
Standard Yale lock
Sure he saw a mother and child locked out and rubbed hands together

Very rude customer service received from their head office and the person who was coming to fix the lock.
Please avoid them. They said no call out charges, when a man came to look at the door, he was demanding money. Very poor service

I called this locksmith service for an emergency lockout, and they told me the wait time would be 30 minutes. After waiting around 35–40 minutes with no arrival or update, I managed to get back into my property with help from a neighbour and no longer needed the service.

When the locksmith finally called, I politely informed him I no longer needed assistance. He continued to push and say it's an emergency callout service and that he was rushing to get to me. He became belligerent in his line of questioning, I started to feel threatened, since this man knows where I live and I told him that if he was going to continue on this line of questioning that I'd have to call the police. His response was extremely aggressive — he told me to “f*** off” and called me a “stupid b****”. I was shocked and appalled by the verbal abuse, especially from someone representing a professional emergency service.

I then called the company’s office to report this behaviour. They then called me from a private number and said I owed a £39 cancellation fee. This fee was never mentioned on their website, over the phone, or in any written communication. When I pointed this out, I was told it was “common sense” — which is not how lawful contracts work under UK consumer law.

I declined to pay a fee I wasn't aware of.

Incredibly unprofessional, aggressive, and shady. I would never recommend this company to anyone — especially not in an emergency situation where you expect to be treated with respect and transparency.

Terrible. We called them out at 2.30 this afternoon & they said we’ll see you at 3. Then at 3, we get a call to say they’d be with us at 3.45. Still no sign at 4.15 so we called them, to be told that they weren’t coming after all. It’s so infuriating. Absolutely useless. If it hadn’t been an emergency, we’d have probably checked the reviews and seen how bad they are.

The door was jammed and the locksmith said he would need to drill a hole in the bathroom door and then manually take out the lock. He said the cost would be £130. On starting to drill the hole, the door suddenly opened, and no further work was required. So as far as I understand he did not have to do most of what he originally said, yet I was still charged the full £130. What he did literally took less than a minute.

Absolutely rubbish.
The guy came and was not professional at all. Assessed the job and without asking me if I would go ahead and without giving a quote just removed and cancelled my double security . Now my door is not safe and I'll have to look for someone else to sort it out.
NOT RECOMMENDED AT ALL

If I could give it zero stars, then I would. The woman on the phone said it would take half an hour and on the website it says emergency door opening in 15 minutes but this guy took over an hour. The lady on the phone also gave him the wrong address so he didn’t turn up at our house he pulled up with a girl inside his car And came upstairs. He didn’t even try to open the door with anything but a plastic card told us the whole lock would have to be replaced and charged us £40 just for coming out problem wasnt solved and we sent him away.

Tried to charge £476 for a replacement lock on a standard UPVC back door. £100 labour plus a ridiculous £376 for the lock, when the lock itself would have cost them a third of that at the most. Wouldn't tell me which lock they'd fitted either, no doubt because I would then have known the mark up was extortionate. After arguing with them over the price, they agreed to knock the labour off, but we've still paid double what the job should have cost.
Just don't use them, there are companies out there that will do an honest job for an honest price.

This is the biggest scam ever. If I can give no star I would absolutely give it to then.

Quoted £49 to show up and £60 to fix the lock, and will arrive in 20 minutes.
We got a call 20 minutes later saying they will be here in 38 minutes?!
After an hour of wait, the engineer showed up, had a quick glance at the lock and say its going to be £380 for the lock (excl arrival fee) and we wont be able to find cheaper somewhere else.

LIES.

We found someone else for £180 and declined the job. The engineer then went on and tried to charge us £90 for coming in, fully trying to scam us. After saying no to this bullshit, he charged us £49+VAT (£60), showing how his pricing is just a number he wants.

I feel ashamed to paid him that much to show up and do nothing but scam us.

The website is a lie and any numbers they give are made up.

AVOID AT ALL COST!!!!!