Emergencylocksmith24 Reviews 

Cowboys, rude, disrespectful.
Overcharge without assessing the issue.
Man wanted to dril the door which was definitely not needed.

I was quoted a figure to then be told a much higher price on arrival.

I was told they never told me a price on the phone.

There website even says the price is from £39 which is a lie.

I contacted this company as my front door would not open and I had no way of getting out of my house. I tried calling my local locksmith that I have used before but he was away on holiday, so I called this company. The guy who was coming took over an hour to get to me, calling me to say he had been stopped by police and his car searched but is on his way and then saying the traffic was bad. When I contacted them, I assumed they were coming from Oxford, but took ages to get to me. An Eastern Europen man turned up and had very broken english. He asked for my keys and I passed them through the letterbox, he then started drilling my door for 2 hours. He said it was the worst door that he had ever come across to open. He then said he could open it for £285, I needed to be in London over an hour away so I said open it, thinking that fixing it was included in this price. He had drilled 3 holes in my front door. He said do you want a security lock, I said of course I want a security lock, He said he would need to get another part from a warehouse in Croydon as its a special part and would cost another £600, and will come back the following week to fit it, and just put on a temporary lock in the meantime, I was struggling to understand what he was saying to be honest. He then showed me a figure of £1500 on his calculator, I just burst into tears, I said I can't afford that. I said just put on a normal lock. He put a normal deadlock on my door and charged me £884, I paid it as I needed to leave for London. When I looked into this company further the next day, I saw many other bad reviews and that they were scam artists.

My local locksmith got back to me and said I had been scammed, it should only have cost £120 +VAT, I felt sick. I contacted the Master Locksmith Association, who told me that they are not a registered locksmith and they would forward my case to the police and to write a review on here to deter others from using them.

I paid with my credit card and hoping that I can get some of my money back under the credit consumers act.

Stay away from this company at all costs!!!

I am hoping this is the right people as there seem to be several under the title 'Emergency Locksmith 24'. I called them out as my front door was flung open in a particularly ferocious gust of wind (it opens outwards) and then wouldn't close properly or lock. A man whose English wasn't brilliant arrived within the hour and quickly discovered that the lock barrel was broken (he demonstrated this so I believed him). He gave me the choice of 3 different barrels to replace it with, urging me to buy the most expensive one as it was apparently top of the range (an Ultion), was the most secure and would be better for my house insurance. It cost £259! He also informed me of the fitting charges, which were £89 for 'labour' and another £49 for fitting the lock. I had nothing to compare prices with but thought what the heck, might as well feel safer if it was all singing, all dancing. As he was already here and I needed to secure my property I reluctantly told him to go ahead. He took about 2 minutes to replace the barrel (£49 for 2 minutes work?????). He had also discovered that one of the door hinges had snapped with the force of the gust of wind which is why it wouldn't shut properly. He told me he would make sure that door was secure and not to use it until the hinge was replaced (I would need to get someone else in to fix that). Before he managed to shut and lock it I took a photo of the broken hinge which he asked to see. He told me he would take a better one and grabbed my phone. Admittedly his photo was better, but I was a bit miffed as his arrogance, plus he was a bit 'familiar' with me. He did seem to know his stuff but afterwards I felt I had been hoodwinked into forking out for the 'better' barrel. My total bill was an extortionate £397. He was here no more than half an hour and I still can't use the door. I later Googled Ultion to check their prices but they do not state prices anywhere that I could see, and they apparently only supply to locksmiths. I wish I had read the reviews first and will not use them again.

Wish I had read these reviews just been charged £596 for a crap lock and not very helpful person who kept adding price on cost and fitted a poor quality service so angry that these can trade and rip people off.

Scam don’t use them. They buy ads and don’t deliver.

The locksmith came to my flat on Sunday morning at 6:30am in
Palace Road SW2 3EQ for an emergency door opening as I locked my keys
in my flat by mistake. The job took literally 10 seconds as he just
had to run a piece of plastic/metal along the gap between my front
door and the door frame in order to release the deadlatch to open it.
He didn't need to bust the door open and change the lock, it was a
very simple task for him yet he charged me £300 for it!

He said that it was made up of a callout fee of £89 which is fair but
then a charge of £161 for the door opening plus VAT. I thought that
the door opening fee was quite excessive given how little work was
needed to complete it. I checked another locksmith's website which said that the rate
they charge for emergency door openings at weekends with no
destruction caused to the door is £50-£79 as per the link I sent you.
How come their rate is so much higher than the rate a competitor charges? The
job done for me was also a non-destructive entry.
I tried calling them to complain about the charge and they said to email them at the address on the invoice. I asked if they could call out their email address over the phone and they hung up, so unprofessional! I emailed them using the address given on my invoice and it returned saying the email could not be found. These are con artists and I don't think they are even a legit business. I've lodged a complaint with the master locksmiths association website and may even contact the police about them. Please avoid them for your own sake!

Was incredibly unprofessional, rude and intimidating to my lone daughter when they came after she booked them for a job and used pressure to try to get her to pay more than three times what they quoted her for the job. Crooks, if I could give them zero starts I would. Do not use this company.

Predatory scam artists.

Fleeced me out of £100 to drill a lock that another legitimate locksmiths later told me wasn't necessary, meaning I had to pay for a replacement lock for no reason (which they were trying to charge me over £200 for).

I am a lone female and the man was very intimidating and shouted at me to try and get me to pay more than ten times what was originally advertised.

He didn't even have a proper kit, just a drill and some sandpaper, and was clearly just looking to extort people in vulnerable situations. A proper locksmiths informed me companies like this one do this repeatedly and change their names when they get backlash.

I wish I'd have rang the police. Never again and wish nothing but the worst for them.

Avoid at all costs . Complete disrespectful , intimidating to women pile of useless crap!

definitely a scam please make people aware of this before calling. Took over an hour to get to me, tried to charge me £200 for unlocking a door as I’d locked myself out, the job took a few seconds to achieve. He tried to charge me a ‘call out fee’ until I said it says on the website no call out fee and then he changed his tune. He could tell I wasn’t about to pay as I had said that’s too much money, he then said he would charge me the call out fee if I didn’t let him do the job. I wanted 5 minutes to make a phone call to discuss this as I thought I was being scammed. I had to go charge my phone in my car as it was dead, he followed me within a minute to my car complaining of wasting his time, yet he said he would get to me in 15 mins when I initially phoned and never gave me a rough price. He was so rude, spoke to me like I was stupid. Said it would be more money if he did damage to the lock, just for a simple pick? He literally used a rake pick to open the door. I don’t know how he and the women on the phone can sleep at night. I don’t think the company is real whatsoever, I’m taking this further with the police and my bank. I encourage everyone who has been robbed to do the same! They take advantage of vulnerable people who are locked out, I’m only a young girl with a weird man I didn’t feel comfortable to have him stick around longer so I paid him more than I get paid in two days for a 2 second job, just unbelievable I am distraught.

if i could give 0 i would. called as the website looked legit and all was good. THESE ARE FAKE REVIEWS! these are NOT GENUINE LOCKSMITHS my handle is hanging off and the lock they put in never fit. they wouldn't leave until i paid and was hundreds more than quote woman gave on phone. in touch with police and reported to TS

Scam.

Panicked when locked out at night so called the first number that came up. Big mistake. Quoted £485 when they turned up, then ended up being £748. Lesson learned!

The absolute worst. Do NOT use this company. They are not professionals and they do not know how to do the job. I was locked in my flat and instead of just removing the lock, they drilled into my door and caused damaged to it, and then did not replace the lock. Stay well clear.

They are simply scammers, please don't use them. We were charged £528 and they only changed the barrel, and the barrel was the wrong size. They don't respond to complaints either over the phone or email. I am going to trading standards and you should too if you have been ripped off by them. The fitter totally took advantage of my wife's vulnerable situation as she was locked out while I was away. They charged us £199 for a lock but didn't fit a lock, only the barrel. £89 fallout fee, even though the website says "no call out fee". Charged us £270 in labour and even though he was there for 30 minutes.

They gave me a different quote over the phone, and when they arrived, they charged almost 4x more than the quote I was given, which was £49. The task was to unlock the bedroom door of our student accomodation, but they've completely changed it. The man who arrived was rude and confrontational.
They kept saying that the job was not a simple lock so they had to increase the prices. He's hacked away at my friend's door, which we rent as students, and this was a stressful situation for us as we now have to explain this to our landlord. I spoke to the man at the house over the phone and he was very rude, kept cutting me off and threatened to take the new lock that he had fitted out of the door and leave with the parts.

I tried calling the lady back on the phone, but nobody answered; they just let it ring out. Had to get another one of my friends to call, and they answered immediately. When I finally got through, I had to argue on the phone with the lady for a while; she would not give me the number to the manager and very clearly was trying to get me off the phone.

I will be reporting their company to the proper authorities. They are untrustworthy scammers, do not trust the reviews on their website!

They are not transparent with their pricing.
I was quoted one amount over the phone, but when the job was done, I was charged nearly four times more. This kind of pricing practice feels very misleading and unfair.

After spending time on the phone to direct him to my address, he originally quoted me £49 over the phone and then when he saw the lock, £250 to replace the lock- involving drilling or kicking down the door. When confronted that this was not quoted, the man became defensive and aggressive that this is what he needed to do, or get paid regardless for his time.

On the website they say no call-out charge, but since it was after hours he insisted we pay before he leaves. It was me, a female and another female, who felt threatened locked out of our house at 11pm locked in with a large, agressive man with nobody else around, nor neighbours. I paid him and he left. I wish I had called the police- utter scam. Reviews on website must be fake.

I asked for a receipt for my landlord and he emailed one to me that I double checked. Later I try to open the “PDF” sent and it turned out to be fake.

I’m a bit shaken up now. Please learn from all of our mistakes within these reviews.

One of the operatives of this company came to my home to help me get into my home, as my front door key had broken in the lock. Their website gave the impression that they were a reliable company, with several good reviews of their work.
He drilled a hole into the door to gain access to the lock and remove it. However, I later learnt that it was not necessary to drill, as the lock can be easily picked to get the piece of the key out. He replaced the unit for the ERA lock, but this part was not new and came with no new keys. The whole operation took about 40 minutes.
He charged me £325 for the replacement lock and a total of £208 for the labour.
I have since found out that a replacement ERA lock, with all the relevant accessories can be bought for a price of under £30. In addition, the cost of the amount of the labour used to carry out the work should have been less than half of the amount I was charged for.
I cannot understand why I paid for this work. On the receipt, the company listed is All 4 U Services. He said the work came with a year's guarantee, but there is no indication on the receipt of this.
This bill is ridiculously excessive.

Wish I could give them 0 stars. Biggest scammers ever. I called and checked the price to unlock and they gave me a different price and charged us a lot more than quoted. I should have called the police. The worst people ever. Really hope they get into trouble for being such a horrible scammer

Emergency locksmith 24, are legally getting away with ripping people off!
This company goes under many many different company names. The owner Alexandru Alin Francuig is listed down of companies House. Therefore they are a legal company operating in the UK.
However, they are over charging people and applying extortionate prices for simple work that is carried out. They tend to use intimidating tactic. I was female alone and followed into my front room by six foot something eastern European guy leaning over my shoulder to ask for the money for the job.
I felt quite nervous and intimidated so I paid the money as I wanted him out of my house.
Job took less seconds than it takes to boil a kettle. On the generic receipt he tried to charge callout charge, I pointed out it clearly states on website no call out charge. By reading many many reviews they are trying to do this to everybody. He crossed it off the receipt and my bill came to £218.00
There was no mention of any prices on the phone call, only asked for my postcode which was a eastern european ladies voice. Few minutes later eastern european man voice phoned me to confirm postcode and said would be there in 35 minutes. Again no mention of any prices.
Because I was alone and it was heading towards tea time and getting dark soon and I could not close my door I panicked and googled locksmith in my area. The first one that came up said was in my area and tapped on it which obviously brought this company up first. And that's when I made the call.
I've tried to report it to the police but they are not interested and said it would have to come from trading standards as a crime report. so I shall be pursuing this as I've sent many emails to the company asking for partial refund of £100.00 and that's me being a fair person. Alexandru Alin Francuig has not acknowledged any of my emails at all. Having researched and chatted to various locksmiths and priced up the barrel lock this job was well overpriced and should have cost no more than £80/£90 maximum. The barrel lock in itself costs approximately £10 to £15 pounds only.
AVOID AVOID AVOID AVOID AND SPREAD THE WORD!.. like I say they are legally getting away with it.