Emergencylocksmith24 Reviews 

SCAM!
I got scammed by this company.
I called them to unlock my door, but the guy damaged the lock, drilled it out, and then charged £200.00 for a new one, plus £95.00 for the service totalling £350 (Inc VAT). I felt pressured to pay a I was alone at home with my child.
This company is untrustworthy!
They just take advantage of vulnerable people.
DO NOT CALL THEM!

Pathetic, tried to take advantage of us.

Called them requesting assistance as the mrs locked us out.

On the phone wouldn’t give a price said the guy will quote you when he gets there.

I was a little concerned but then I thought maybe they need to see the type of door before quoting…

Never the less got there in about 15 minutes
Said it can’t be picked and would have to drill the lock which would cost £150

I knew it could be picked and there is a way of doing it, guy was just trying to make a quick buck.

I said no it’s ok forget it I will find another solution.

He then demands a £40 call out fee.

I made clear I didn’t agree a price over the phone
There was no mention of a call out fee therefore I am not at liberty to pay.

It states on the websites no call out fees.

I told him to leave and after about 40 minutes he did.

I called the office and said if you don’t get your guy to get off my property I will be calling the police he then said his calls are recorded I said good you have no leg to stand on.

Avoid at all costs they are definitely out to steal from the vulnerable.

I had accidentally locked me & my partner out of her house whilst taking the bins out as it was a door that only opens from the outside with a key. She was upset and distressed so she used my phone as hers was inside to search up an emergency local locksmith and found this company as the first to come up. Read on the website that there were “no call out fees” only labour charges from £39 and lock prices from £25 (an affordable price). Says on website a locksmith will arrive in up to 30 minutes, we waited nearly an hour. And when we explained the situation to the operator on the phone they didn’t give a quote. Once he did arrive he didn’t have any equipment that could open a door without damaging the door/frame or locks. Only solution suggested was to drill and fit a new lock and was charging £140 to drill and £89 to fit a new lock. This wasn’t feasible as we’ve known other people with similar doors who had only had to pay £60 or £70 to solve at most. Turns out a neighbour across the street said that there’s a mechanism in the door that can be released to open from the outside if you’re able to get something within the frame. The locksmith gave us a crowbar and just stood aside and watched as my partners mum managed to get the door mechanism released without any damage or defects caused and the door was open. We asked him what would the charge be as we were willing to pay the labour charge mentioned on site (£39) as he didn’t actually do anything besides give a suggestion and hand us a crowbar. The man wanted £140. We were not happy with this as he said it would cost £140 to drill the door and he didn’t have to. He said it was the call out fee. Again, the company lists on its website that there are no call out fees only labour charges and lock fees. We rang the number for the company and the operator basically parred us off and said well if that’s what he says it is then that’s what it is and hung up. Locksmith then said it was actually the labour fee, wouldn’t leave without payment and wouldn’t accept £39, £50 or even £60 for payment. We’ve never needed a locksmith before so in terms of prices we’re not familiar but the bloke didn’t actually touch the door nor get it open. We paid his asking price to get him out of our hair as we were thankful that the situation was solved and he was just sat on the drive and wouldn’t leave but upon reading these reviews we were definitely scammed and taken advantage of in a vulnerable position as we thought we would be in trouble if we didn’t pay. Do not ring this company and get caught in the rush of the moment like we did…

we have an automatic locking door and my partner accidentally shut the door behind us all with the keys in the other side. called these people and some bloke came out. had no equipment and just stood there whilst my mum opened it with his crow bar then told to pay him £140 when he literally did nothing. we just paid so he would leave. don't use these people they are absolutely trash. bro said 'labour fee' for standing there watching my mum do it LMAO. also, as a law student i will be looking into what i can do to get the money back. thank YEWWW. xoxo.

Someone arrived in about 35 mins.
They said the only option was to drill out the lock.
I asked if that would damage the door and he said yes.
It was not what I needed, a different company were able to solve the problem with no damage at all, no drilling.
Don’t use this company, it’s a scam.
Also the man was using a phone to translate what I was saying, so we could not communicate at all.
They asked for a £49 call out fee, I could not pay as I felt scammed, and didn’t get mentioned on phone when I asked about price. However, they did leave without payment.

Called them and said it would be £49 for them to open my door as me and my partner were locked out… got told 30 minute wait so i waited… called them again and was advised the lock picker would call me and he said 20 minutes…
45 minutes later he arrives and ‘analyses’ the lock after a split second and says it’s a anti pick lock and requires a drill to open it which he then proceeded to say it’ll cost £150 after being told it would be £49 on the phone. Obviously said no, would rather stay out in the night than have a scammer rip me off my money.

Avoid these people, they don’t care and their customer service is non existent.
I will not be paying a dime.

DO NOT USE THIS COMPANY. Quoted on the website arrival in under 30 mins and £49 charge no extras and the locksmith would call when he’s on the way. Called them back after 30 mins of nothing. The locksmith then called and said he would be 10-15 minutes and price would be approx double what the call centre said. Over another 30 minutes (1hr total) later no sign of him. Tried calling no answer. He text to said he was on the phone and he’d be another 10 minutes so I cancelled him as I read the reviews at this point. Called the call centre and explained and they hung up on me. Always Google trust pilot first as would have saved me so much time !!

I had an extremely unsatisfactory experience with a service that charged me £75 for a job that took only one minute. This feels like an exploitation of customers. My garage door became stuck due to weather conditions, and after several unsuccessful attempts to open it, I contacted an emergency locksmith service for assistance. A technician arrived, assessed the situation, and forcefully pressed the door handle, which resulted in the door opening. The entire process took merely two minutes, yet I was billed £75, leaving me quite disappointed with the company's practices. I have an video evidence of the time the guys spent.

The reviews do not lie about this company.

I had an emergency on Friday and was told one price over the phone and when the locksmith turned up was quoted over £200 and also had the audacity to say there was a call-out charge applied to this amount. Their website clearly states there’s no call-out charge. To make things even more worse, timing is diabolical as it took over 1:40min from call to arrival to arrive at my property. Trying to resolve the matter with the company is even more difficult.

Do not use, it’s as simple as that!

Called these people after I was locked out of my house. Was told someone would be with me in 35-40 mins. After 1.5hr I called again to ask what the delay was, to be told they would contact the locksmith in my local area and get them to call me. After 20 mins I hadn’t received a call. I called another locksmith (local) who told me he would be 5 mins and was true to his word. I called Emergancylocksmith24 again to tell them I didn’t require their service any longer as I had arranged for another locksmith to come out. They were rude and insisted the locksmith tried to call me several times (only tried once whilst I was on the phone with the local locksmith) and then when I confirmed I did t require their service, they put the phone down on me. Complete waste of time. Don’t bother contacting them for help!

Do not use! They turn up and request a call out fee (despite the website claiming they don't), they want extortionate money to open a door. Then when you want to pay their card machine is miraculously broken and they want a bank transfer to a completely unrelated business account. Claimed that a receipt/invoice will be emailed through but despite constant chasing will not provide. Very sketchy. Do not use!!!

Rip offf!!!!
Is there a way to report these s'um bags???
On the phone I asked him his charges before confirming the booking, he said lock can be changed or picked in £50.
That 8 months pregnant prick came in quickly saw the lock and said this cant be picked and asked for a fee even though he hardly stayed a minute.

Please avoid this rip off company!!!

Like many others, I wish I had checked these reviews before calling. Website states no call out fee, was told call out fee would be £49 and as he was here we had to pay it. Then tried to tell us he had to drill and replace the lock, even though, the only issue was a key left in the lock on the other side. Tried to charge us £300. We told him it wasn’t going to happen, so then he jimmied the door and got it open. £189 for 2 minutes work, I am absolutely furious! Will never use again and do not recommend.

Terrible service.Promised to come within 40mins but waited nearly 3hours.Kept calling them.Finally came but charge £85 just for open the door!being told on the phone only £39-£49 plus £25 with new lock.Never ever use them again！

Don't call them.
I understand Labour not cheap. But drilling lock - £100- 10 minutes job, way too much. They charged for new cylinder (shop price £17) 90 pounds.
Never ever...

My experience is reflected in previous reviews which I wish I had looked at.
Do not use this service. The website states no call out fee but on arrival the locksmith said £200 for start before doing anything. £600 later for a 20 minute job.
There was pressure to get back into the house due to a visit to see a relative going through chimo. Complained to the company, no response, messaged the guy who came, again no response.
Never again. Next Trading St.

I was in an emergency, the locksmith turned up within 30mins which is great, but i was charged £120 for helping me break into the sidegate after locking myself out the house. No new lock needes, no technical skill, 10mins for £120! Shop around first!

Same as other reviews. Total rip off. Avoid at all costs. Quited £49 initially, actually wanted £170 for the most basic repair. Don’t waste your money.

On returning to my house I could not open the door - the key was spinning. My door is a deadlock and I had no other means of gaining entry. I did have my phone (and my dog) so quickly googled what I thought were a local company. Reviews were ok on their site so called them out. Couldn't give me a price until the lock was looked at. Two guys turned up (one was learning the trade). Had to drill out handle and mechanism and install new handles, cylinder, mechanism. £919 in total. I had no choice but to pay but seems extremely expensive.

The website says it's 30 minutes and it's £39 to open the door. But when he gets here. The guy wanted to charge me £160 and damage my door, after he said “I do it for £150” I disagreed. Then he dropped the price again to £100. 0 stars if I could