We were not happy with our initial interactions with Eramai. However Eramai have been genuinely apologetic with how our bookings were handled. We absolutely appreciate the call from, I think it was G... Toon meer
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Lees wat reviewers zeggen
I had the best experience visiting Éramai here at Melbourne. I had Red light LED treatment. I had problem skin with big pores on my nose mainly. They have used best peel product ever made. One use and... Toon meer
Bedrijf heeft geantwoord
The LED treatment at Eramai was incredible. I had Shai for my treatment and he was incredibly knowledgeable and thorough. He asked me about my current skin care routine and after the skin analysis gav... Toon meer
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I visited Eramai today after a morning at the tennis and it was su ch a great experience, racially after a morning in the Melbourne sun! I saw the gorgeous Sandra who was very knowledgeable and perfec... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Eramai is a skin care business in Australia.
Contactgegevens
Australië
- eramai.com.au
4,7
Uitstekend
215 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Not your average facial
If you're looking for a relaxing, quiet facial experience - this is not it.
Like many, I didn't really know what to expect, and I understand why some people feel it's like a pop-up with the sole intention of selling expensive products.
However, I thought the experience was fun and different, with an emphasis on results-based skin care rather than surface-level.
Louise was lovely to talk to and came across as very knowledgeable. The photo analysis results aligned with my thoughts, and my skin felt great after. I've rebooked for 6 weeks' time and bought the home peel, so I'll update the review then.
I'd say go ahead and try it, but just be prepared for the expensive product sale and the excellent objection-handling training!
26 april 2026
Review zonder uitnodiging
Antwoord van Éramai
Hi Kerry,
Thank you for taking the time to share your lovely experience.
We’re really glad you enjoyed the treatment, connected with Louise, and noticed a positive difference in your skin.
It’s great that you’ve rebooked , we look forward to seeing your results continue to build.
We understand the experience can feel a little different from a traditional facial, as we focus on a more results-driven approach. We strongly believe in long-term skin health and longevity, and our LED treatments are designed with that in mind.
For your next visit, we also offer the option of a traditional facial if you’d prefer a quieter, more relaxed setting, just let us know and we’ll tailor the experience for you.
The Eramai team
Was a very good service and was great…
Anna was professional, gentle, knowledgeable and took time to explain the issues with my skin. Bought a few products on her recommendation. Very good service.
Great team including Joseph at reception. They made me feel very welcome. Will be back!
26 april 2026
Antwoord van Éramai
Hi Gus,
Great to hear you had a good experience and felt welcomed from the moment you arrived. Joseph will be glad to hear your kind words.
We look forward to seeing you again.
The Eramai team
Highly recommend
Highly recommend! Wonderful experience and my skin feels 10years younger ❤️
26 april 2026
Review zonder uitnodiging
Antwoord van Éramai
Hi Melissa,
Thank you for your review.
So good to hear you had such a wonderful experience , and even better that your skin is feeling that good after your visit.
We really appreciate the recommendation and look forward to seeing you again.
The Eramai team
My experience was really great because…
My experience was really great because of the specialist who attended me who is Shai and the products they used. Absolutely kind and expert of what he’s doing. Thanks!
26 april 2026
Antwoord van Éramai
Hi Judith,
Great to hear you had such a positive experience with Shai and felt well looked after.
We’re glad everything made a difference for you.
We look forward to seeing you again.
The Eramai team
My LED facelift with Anna was amazing
My LED facelift with Anna was amazing! Great service and the result is fantastic, will definitely be back.
25 april 2026
Antwoord van Éramai
Hi Tracey,
Thank you for your review.
Great to hear you enjoyed your treatment with Anna and that you’re happy with the results.
We look forward to having you back.
The Eramai team
Beautiful service from the moment I…
Beautiful service from the moment I arrived. An easy to understand explanation of the full slim analysis, and then of each step of my treatment
25 april 2026
Antwoord van Éramai
Hi Kristy,
Thank you for your feedback.
We’re glad everything was clearly explained from the moment you arrived and that you felt comfortable throughout each step of your treatment. That’s exactly the level of service we’re proud to deliver.
We look forward to seeing you again.
The Eramai team
This was my second session as I live in…
This was my second session as I live in Perth and only get to Melbourne occasionally. I cannot emphasise enough how fantastic the service and products are. Sandra did a wonderful job of explaining everything in such detail and when she started applying the products to my face I could feel immediately the impact and visually see the transformation. Thank you for an amazing experience and I would recommend the treatment 100%.
25 april 2026
Antwoord van Éramai
Hi Mrs Martin,
Thank you for taking the time to share your experience, especially coming all the way from Perth , we appreciate it.
We’re glad you were able to come back for a second session and that Sandra made everything clear and easy to follow. It’s great to hear you could feel and see the difference straight away - that’s exactly the level of care and result we aim to deliver.
Thank you again for your recommendation, and we look forward to seeing you next time you’re in Melbourne!
The Eramai team
Great experience at Eramai
Great experience at Eramai, lovely staff and detailed analysis and results! I never knew I needed this until today, and have now booked a regular appointment to keep my skin looking fresh and lifted!
24 april 2026
Antwoord van Éramai
Hi Anisha,
Thank you for your review.
We’re pleased to hear you had a positive experience and that the treatment and analysis were helpful. It’s great that you’ve already booked your ongoing appointments , consistency will make a real difference over time!
We look forward to seeing you at your next visit.
The Eramai team
Informative
Louise was very informative and definitely knows her stuff. Walks through every step of the process
Very happy with the results.
24 april 2026
Antwoord van Éramai
Hi Tanya,
Thank you for your review.
Really glad Louise walked you through everything clearly and that you’re happy with how your skin looks after the treatment.
see you again soon.
The Eramai team
The experience was great
The experience was great. Sandra and Joseph are amazing and so welcoming. My skin feels beautiful after the treatment
Thank you very much.
24 april 2026
Antwoord van Éramai
Hi there,
Thank you for your feedback.
We’re glad to hear you had a great experience with Sandra and Joseph and that you left feeling happy with your skin!
We look forward to seeing you again.
The Eramai team
Very informative for a newcomer to…
Very informative for a newcomer to skincare. Left with a refreshed face, a tailored skincare routine and certainty about how to look after my skin. Very happy!
24 april 2026
Antwoord van Éramai
Hi Zoe,
Thank you for your feedback.
Glad everything made sense and that you left feeling refreshed and more confident with how to look after your skin!
Looking forward to seeing you again.
The Eramai team
Antwoord van Éramai
Hi Sugandha,
Thank you for your feedback.
We look forward to seeing you again!
The Eramai team
I feel amazing glowing younger thank…
I feel amazing glowing younger thank you team, will definitely be back
24 april 2026
Antwoord van Éramai
Hi Leanne,
Thank you, we appreciate it.
So glad you’re feeling amazing and glowing , see you again soon !
The Eramai team
From the moment I stepped in I felt…
From the moment I stepped in I felt like royalty with water & espresso.
The treatment was like nothing I had ever experienced the care. The detail was amazing ,not to mention I feel I look 20 years younger , will definitely be back xx
24 april 2026
Antwoord van Éramai
Hi Jayde,
Thank you for this, it really means a lot to us.
We’re happy you felt comfortable and looked after from the moment you walked in, that’s exactly the feeling we want every client to have.
glad you loved the treatment and the results, it’s always special for us to hear that.
Can’t wait to see you again soon!
The Eramai team
The staff were incredible inviting and…
The staff were incredible inviting and welcoming, made me feel very special. Thank you for making me feel amazing.
24 april 2026
Antwoord van Éramai
Hi Crissy,
Thank you, we appreciate it!
So glad you felt welcomed and special, that’s exactly what we aim for at Eramai
We look forward to having you back.
The Eramai team
From the moment I step we had warm…
From the moment I step we had warm welcome. Anna was very kind and polite. She explained every step in the process. She was friendly making me comfortable on the process.
The product was super good, could see the change. Definitely will be coming back.
22 april 2026
Antwoord van Éramai
Hi Ruby,
Thank you for your lovely feedback.
We’re so glad you felt welcomed from the moment you arrived and that Anna made the whole experience comfortable and easy to follow. It’s great to hear you could already see a change in your skin.
We look forward to having you back.
The Eramai team
Everything was explained thoroughly as…
Everything was explained thoroughly as we went through each step. Page was fantastic and I couldn’t fault her service and the treatment she performed on my skin. It looks so much better already, in particular the skin around my nose and the lines between my eyebrows. Overall the skin looks amazing. I’m extremely happy that i came in and am aware of what’s possible and I’ll be back! :)
22 april 2026
Antwoord van Éramai
Hi Cassandra,
Thank you for sharing your experience.
It’s great to hear you felt guided through each step and are already noticing visible improvements in your skin, especially around the areas you were concerned about. We’re glad the treatment met your expectations and that you left feeling confident about what’s possible.
Looking forward to seeing you again.
The Eramai team
Fantastic experience
I had a fantastic experience with Louise at Eramai Crown. She took the time to explain how the serums and LED works. After the treatment my skin looked so smooth and refreshed.
22 april 2026
Review zonder uitnodiging
Antwoord van Éramai
Hi Ilana,
Thank you for your feedback.
Great to hear you had such a good experience with Louise and that everything was explained in a clear and easy way. Even better that your skin felt smooth and refreshed straight after.
We look forward to seeing you again.
The Eramai team
Anna made me feel very comfortable and…
Anna made me feel very comfortable and comes across very knowledgeable on my concerns that we addressed. I look forward to seeing the future progress on my treatments and products. Thank you very much for making me feel valuable as a client.
22 april 2026
Antwoord van Éramai
Hi Christine,
Thank you for your kind words.
We’re really glad you felt comfortable with Anna and that your concerns were clearly understood and addressed.
It’s great to hear you’re looking forward to the progress ahead.
We appreciate you taking the time to share your experience and look forward to seeing you again.
The Eramai team
Great Experience
Service, products and information was great! Sandra was very knowledgeable and I felt she gave me really valuable information.
21 april 2026
Review zonder uitnodiging
Antwoord van Éramai
Hi Tracy,
Thank you for your feedback.
We’re really glad you had a great experience and that Sandra was able to give you clear, helpful guidance.
Looking forward to seeing you again.
The Eramai team
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