We were not happy with our initial interactions with Eramai. However Eramai have been genuinely apologetic with how our bookings were handled. We absolutely appreciate the call from, I think it was G... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had the best experience visiting Éramai here at Melbourne. I had Red light LED treatment. I had problem skin with big pores on my nose mainly. They have used best peel product ever made. One use and... Toon meer
Bedrijf heeft geantwoord
The LED treatment at Eramai was incredible. I had Shai for my treatment and he was incredibly knowledgeable and thorough. He asked me about my current skin care routine and after the skin analysis gav... Toon meer
Bedrijf heeft geantwoord
I visited Eramai today after a morning at the tennis and it was su ch a great experience, racially after a morning in the Melbourne sun! I saw the gorgeous Sandra who was very knowledgeable and perfec... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Eramai is a skin care business in Australia.
Contactgegevens
Australië
- eramai.com.au
4,7
Uitstekend
215 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Walking out of here looking & feeling
Walking out of here looking & feeling
fabulous! The staff are amazing!!!
5 april 2026
Review zonder uitnodiging
Antwoord van Éramai
Thank you so for your kind words, Graham!
We’re so happy you left feeling and looking fabulous, that’s exactly what we aim for here to Eramai!
Our team will really appreciate this 🤍
Looking forward to seeing you again soon.
The ÉRAMAI Team
Enjoyed the staff Sandra at my facelift…
Enjoyed the staff Sandra at my facelift appointment. Session was very thorough and insightful, hoping to try the cupere products and see how I go. Will certainly visit again for follow up.
4 april 2026
Review zonder uitnodiging
Antwoord van Éramai
Hi OTE ,
Thank you for your lovely review.
We’re really glad you enjoyed your experience and found the treatment thorough and insightful.
The products used during your visit are designed to support and maintain your results alongside our LED treatments.
We look forward to welcoming you back.
Eramai team
The staff were great and consultation…
The staff were great and consultation was very thorough and informative. My skin looks and feels great post treatment. I would highly recommend Eramai.
4 april 2026
Review zonder uitnodiging
Antwoord van Éramai
Hi Leanne,
Thank you for your kind words and for taking the time to share your experience.
We’re truly pleased to hear that you enjoyed both the consultation and your treatment, and that your skin is already feeling and looking great. Providing a thorough, high standard experience is something we take very seriously at Éramai.
We look forward to welcoming you back again soon.
Warm regards,
Éramai Team
I had such great experience with Sandra…
I had such great experience with Sandra explaining how my skin condition through skin analysis machine
And a thorough explanation
Very helpful gentle and prices
Wonderful experience thank you
Sandra
4 april 2026
Review zonder uitnodiging
Antwoord van Éramai
Dear Dee & Allan,
Thank you so much for your kind words.
We are truly pleased to hear that you had such a positive experience with Sandra. Providing a clear, professional skin analysis and taking the time to explain each step with care is exactly the standard we strive for at Éramai.
Your feedback means a lot to our team, and we will be sure to pass your compliments on to Sandra.
We look forward to welcoming you back to Éramai at Crown for your next experience.
Warm regards,
Éramai Team
Too salesy, not a beauty salon
Booked the facelift 99aud facial, its a quick led based treatment while seated. Overall, very messy with product all over my hairline.
The staff dont let you leave till you buy their 600aud products. Unfortunately, ruining the experience and aggressively selling some unknown brand. Beware!
28 maart 2026
Review zonder uitnodiging
Antwoord van Éramai
Hi,
Thank you for your feedback.
We’re sorry to hear that your experience did not meet your expectations. At Éramai, we are committed to delivering a premium, results driven experience within a refined environment at Crown Melbourne.
Your feedback is important to us and helps us continue refining our client experience.
Our treatments are designed to be efficient and effective, and while our team may introduce products or enhancements based on individual needs, there is absolutely no obligation to purchase anything. The products we use and recommend are part of our clinic protocols and are developed to support visible, results driven outcomes, including doctor-founded formulations exclusive to Éramai.
Each visit is delivered in line with the original booking selection, with additional options available for those who wish to enhance their experience , including the bed treatment, which can always be selected when booking.
As your review is anonymous, we are unable to review your visit in detail. We would welcome the opportunity to hear from you via email at info@eramai.com.au with your details, so our team can assist you personally and ensure your experience meets our standards.
We are always here to support our clients and continuously elevate the experience we provide.
Kind regards,
Éramai Team
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Products feel very nice on the skin.
3 april 2026
Review zonder uitnodiging
Antwoord van Éramai
Thank you, Kylie! It was a pleasure having you in. So glad Sandra could help you find the right products for your skin. Enjoy your trip, safe travels, and we'll see you when you're back!
Antwoord van Éramai
Hi Marie,
Thank you so much for your lovely feedback.
I’m really happy you found the guidance helpful as well. Keep using the Heat Mask Serum and the Peel once a week and you’ll continue to see your skin improve over time 🤍
Looking forward to seeing you again soon,
Sandra & The ÉRAMAI Team
Sandra treated me to a once in a…
Sandra treated me to a once in a lifetime personal educational experience.
I wish I had this knowledge and product years ago.
I definitely noticed and felt the results immediately and look forward to continued success with my skin.
1 april 2026
Review zonder uitnodiging
Antwoord van Éramai
Thank you so much, Nell🤍 I’m really glad I could help you feel more confident and gain a deeper understanding of your skin. I’m excited to be on this journey with you, we’ll be able to track and compare your progress over the next 90 days. Can’t wait to see you again!
Warmly,
Sandra
Pleasant surprise
I wasn’t sure what to expect, but Anna explained everything very clearly and I liked the immediate results. Will come back again!
31 maart 2026
Review zonder uitnodiging
Antwoord van Éramai
It was so lovely meeting you, Alethia 🤍
I’m really glad I could help clear things up for you, and I’m so happy you got to see those instant results such a good feeling!
Over the next few weeks, as you use the Hydra Detox Peel Gel and Pro Lifting Serum weekly, we’re expecting to see even more beautiful progress. I can’t wait to have you back in and go over your after results together.
See you again very soon ✨
Warmly,
Anna
AMAZING RESULTS
Fantastic experience. I saw Shai and he was not only lovely but educated me at the same time on how to look after my skin better. I'm 45 and i'm honestly completely shocked at how good my skin looks after one session. AMAZING!!!!!! 😍😍
31 maart 2026
Review zonder uitnodiging
Antwoord van Éramai
It was fantastic to have you in, Allisha! We’re thrilled that Shai could provide those 'shocking' results in just one session!!
it’s never too late to see what the right care can do. We're so glad the education was helpful for your routine, and we look forward to seeing that glow again at your next visit 😍
Best,
The Éramai Team
Louise gave me a gorgeous treatment and…
Louise gave me a gorgeous treatment and provided plenty of information as to how I can get the most out of my treatment. Booked my second appointment straight away.
31 maart 2026
Review zonder uitnodiging
Antwoord van Éramai
It was such a pleasure giving you that gorgeous treatment! I’m so glad you found the information helpful. Consistency with your new products at home is the real secret to keeping that glow between visits. Thank you for the wonderful review and I can’t wait to see you for your second appointment!
Warmly,
Louise & the Éramai Team
Today was a lovely hour time spent with…
Today was a lovely hour time spent with Louise she is very informitive. I would recommend this special treatment. Try this you will be pleased.
31 maart 2026
Review zonder uitnodiging
Antwoord van Éramai
I’m happy to hear you enjoyed your time with us! It was a pleasure sharing more about our treatments with you. Thank you for the wonderful recommendation, and I look forward to seeing you at your next visit.
Warmly,
Louise & the Éramai Team
The staff is very friendly and…
The staff is very friendly and welcoming. Products can see instant result. Love how they explained each product and how it’ll benefit my skin. Highly recommended.
30 maart 2026
Review zonder uitnodiging
Antwoord van Éramai
It was a pleasure having you at the clinic! We’re glad you felt welcomed and are already seeing those results from the products. Helping our clients understand how everything works for their skin is a big part of what we do. Thank you for the recommendation !
Warmly,
The Éramai Team
Great customer service
Great customer service. Top of the range products and gadgets.
30 maart 2026
Review zonder uitnodiging
Antwoord van Éramai
Thank you Melba!
Warmly,
The Éramai Team
Very good experienced how they help you…
Very good experienced how they help you with your skin and the consultant help to fix your skin problems to get better. Thank you
30 maart 2026
Review zonder uitnodiging
Antwoord van Éramai
It was a pleasure helping you today Lana. We're glad you found the consultation helpful and are already seeing those improvements. Thank you for the wonderful feedback
Warmly,
The Éramai Team
I didn’t know what to expect but my…
I didn’t know what to expect but my total experience was amazing
30 maart 2026
Review zonder uitnodiging
Antwoord van Éramai
Thank you for your feedback. We are pleased that we could exceed your expectations and provide such a positive first experience at our clinic. We look forward to supporting you on your skin journey.
Warmly,
The Éramai Team
It an excellent experience so relaxing…
It an excellent experience so relaxing and felt fabulous. Already booked again and continue my treatment
29 maart 2026
Review zonder uitnodiging
Antwoord van Éramai
It was a pleasure having you in for such a relaxing session. We're glad you left feeling fabulous and look forward to continuing your treatment at your next visit!
Warmly,
The Éramai Team
Relaxing and enjoying experience.Have made a return booking. Thank you Shai
Relaxing and
29 maart 2026
Review zonder uitnodiging
Antwoord van Éramai
It was a pleasure having you in, Terry. We're glad you had such a relaxing experience with Shai.
Warmly,
The Éramai Team
Louise made my experience fantastic
Louise made my experience fantastic, very informative & her care & experience ensured I was in good hands. I highly recommend Eramai . Rosemary
29 maart 2026
Review zonder uitnodiging
Antwoord van Éramai
Thank you for the lovely feedback, Rosemary. I'm so glad I could help you feel comfortable and informed during your visit.
I look forward to seeing you again soon!
Warmly,
Louise & The Éramai Team
Amazing customer service
Amazing customer service. Shai provided a descriptive plan about my skin.
28 maart 2026
Review zonder uitnodiging
Antwoord van Éramai
Thank you for the feedback, Nishale. I'm glad Shai could provide a clear and helpful plan for your skin. We look forward to seeing you again soon
Warmly,
The Éramai Team
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