Florist Reviews 

NEVER ORDER FROM THEM, The worst service, the site is shit, I ordered roses for 228cad, in the end the next day nothing came! Draw conclusions

I ordered flowers through Florist.ca as a surprise for my girlfriend in Calgary. I provided a specific delivery address, but the flowers were delivered to the wrong location — a residential building that was not the address I provided.

I contacted customer service to explain what happened and expected either the flowers to be properly delivered or a refund since the order was not delivered to the requested address. Unfortunately, they refused to provide me with a refund.

This was especially disappointing because the whole point of the order was to have the flowers delivered as a surprise. I paid for a service that was not completed correctly, and the way the situation was handled afterward made the experience even worse.

I would strongly recommend being careful when ordering through Florist.ca. A delivery service should be responsible for delivering an order to the address provided, and customers should receive reasonable assistance when the company makes a delivery mistake. Also when speaking to the driver of where he left the flowers he told me my girlfriend should go to where he dropped the flowers off. This was my first time ordering flowers from this company and absolutely going to be the last.

Avoid Florist.ca at all costs – absolute nightmare from start to finish. Worst customer service I’ve ever dealt with. Ordering through their website (tied in with shop.ca) is a complete disaster – confusing, buggy, and a total waste of time. Customer “service” is just a call centre in India staffed by people who barely speak English. Trying to get any help is useless and frustrating. To make it even worse, they texted me that the delivery day was changed because the person the flowers were meant for didn’t answer a call. It was supposed to be a surprise gift! Why would they call the recipient and completely ruin the surprise? The truth is they simply didn’t have a driver available and straight-up lied about contacting the recipient. Completely dishonest and unprofessional. Never order from this company. Save yourself the headache and go somewhere else.

This is for Florist.ca I ordered a fruit basket for someone’s birthday. The company let me know it will be a few days delayed because we’re going to ship it in a “refrigerated truck” I had agreed. That’s OK with me and was logical!

However, when it arrived to recipient I was informed it was shipped by Purolator and everything inside had ripened and aged quickly and was inedible. absolutely atrocious. Do not order from florist.ca

This website (florist.ca) is a hoax! BUYER Beware!!! If I could give the rating a zero…it would be that! I placed a large order of funeral flowers a week in advance of the date, received an email confirmation. The on the day and hour of requested delivery, I recieved an email stating that they did not complete the order and can not deliver to the address requested…although the address was to the community church that had been there for over 40 years! I am horrified and disappointed as their inability to fulfill the order has caused further grief for the family who is already morning the death of a loved one. Such late notice gave us not opportunity to rectify the situation. Just horrible….this place should not be in business!!!

This is my second time ordering from this company my first time my order didn’t even get there till the day after they gave me a discount of 20% to use on my next order so I use the 20% to order sympathy flowers for a family member ordered them on a Tuesday. They were supposed to be there on a Wednesday. Didn’t get there till Friday. Tried to call to speak to upper management. There is nobody to talk to waiting on a callback from upper management should be within 24 hours spend a lot of money on these. I told them they were going to be delivered to Cochrane in Ontario when I looked at the Purolator delivery. They delivered them from Sault Ste. Marie to Cochrane. How stupid is that when Timmins is the next closest city to Cochrane please don’t order from this company. Save your time your money and find an FTD florist.

I ve ordered 50 white sprayed roses and only 10 have been delivered.....what a waist of time and monney !

Should rate Zero. I wish that I'd checked these reviews before ordering flowers, chocolates and vase with this firm for my daughter's birthday. Nothing delivered. Their chat bot said that I hadn't indicated the apartment no on the order. I had, and sent them their confirmation email indicating the full address. They said my phone number not valid. It is. Customer service - call Center and difficult to understand English. No French available. Told me that the order was sent back to 'warehouse' ? If I wanted them at all I would have to reorder and pay! Emails unanswered, phone calls cut off. I cancelled my debit card payment and informed Quebec Consumer Protection agency. Never again.

If I could give zero stars I would. The option for same-day delivery was clearly there if ordered by 1 PM. I ordered at 9 AM. They charge an extra $19.99 for same-day delivery. Later that day around 12:20 PM. I received an email saying that the recipient had requested a more convenient delivery date. I knew that was false because it was her birthday that day so I contacted her and she indeed did not request a different delivery date. They called to tell her they could not deliver it and if it was ok that they deliver on Monday. I immediately called them and cancelled the order because I was angry that they were claiming the recipient changed the delivery date which was clearly false. they also never offered to reimburse the $19.99 for same-day delivery until I insisted they cancelled the order. They tried everything by offering me an upgrade a free gift and reimburse the delivery charge and I just kept saying no cancel the order because for me, the lack of transparency turned me completely off this company. I asked for confirmation number he told me that my order number was the confirmation number. I immediately emailed them with reference to the call I had just made confirming that the order was canceled. I received a generic email saying they received my request to cancel and would get back to me. Two days later I get another email saying my order was on the way. I immediately emailed them saying that’s false. It was cancelled two days ago and they had the nerve to reply that it was too late to cancel and the order was on the way. I am going to dispute the charge with my credit card company, Do not order through this company ever.

Never order from this company- they steal your money, and have awful customer service. I paid extra for a same day delivery and got a text in the morning saying they couldn’t deliver that day and would deliver the following day. I asked them to cancel the order as it defeated the purpose- not only did they not reply, they also charged me for the order. I couldn’t get in touch with anyone from customer service until I decided to try and go through the “place a new order”
option- funny someone answered there. They were rude and unhelpful. They charged me for the next day delivery and bouquet delivery and have refused giving me a refund or proper response to this day. I will never be ordering from them again and will tell everyone I know how awful they are for flower deliveries. Shame as they could have gotten a lot of business as we send flowers through work often!

I can’t thank you enough for everything!

I literally placed an order last night internationally (From England) for our grandfathers funeral which is today in Toronto. The process start to finish was super easy via the online chat. Nothing was so much trouble. It was delivered on time.

The wreath you created for us is stunning. Even better than the image on your website.

Thank you again.

Do not use this florist, especially for sensitive occasions. I ordered a sympathy gift for someone mourning, and it was a complete disaster.

They delivered to the wrong address, and when I flagged the issue, the manager actually called asking ME to go pick up the flowers myself to the wrong address—even though I noted in the order and repeated multiple time to customer service that I didn't live there and was sending a gift! I told him that I just wanted a refund to pick up some flowers from another place (also not that the flowers were sitting for hours in the heat in front of the wrong home). He said he will refund me but then, the next morning, they replied to my refund request email, claimed the issue was "corrected" and that the order was "delivered" when all they offered was trying to make me do the driver's job.

To catch that delivery mistake, I had to call customer service twice just to get proof of delivery. The first agent lied, saying the driver called me (I told the agent that this was my phone number and that my phone never rang), then switched his story to say the driver rang the doorbell and nobody was home. He promised to send me the proof of delivery in 20 minutes, but I had to call back an hour later to finally get it and spot the delivery error myself.

On paper, this company looks great, but their service is terrible - they don't care about you - the only thing they are great at is doing anything in their power to not get you a refund. Ordering here was way too much trouble for what should have been a nice gesture. I am glad I've ordered with PayPal because they have a good customer protection and I've opened a case with them to get my refund.

Purchased flowers for my aunt for her birthday , I live overseas so have to always order online. I paid extra for next day delivery. They didn’t deliver them and changed the date to the following week without confirming. I told them she was away getting medical treatment for 6 weeks now. They have not only denied my request for a refund but have ignored any email. Do not purchase from them

I think this business could drastically improve if it actually delivered the orders it receives instead of just taking the money and doing nothing.

I requested delivery to a restaurant which I personally know owner. The request was for 530pm when business opened. My wife and I were celebrating our 20th anniversary and our reservation were at 630pm so a 530pm delivery was perfect. We came to restaurant at 620pm ordered our drinks talked to the owner if the flowers "a delivery " was received. He checked with staff nothing. Made a call at 644pm talk to a gentleman that that business was closed at delivery...impossible as its open at 530pm and my items were sent back to warehouse..without a phone call. I was told he would do what he could to correct. App originally said said delivered to in progress.Second call at 754 a lady said business was closed till August 4/2026 which is impossible as i was there having dinner with my wife. 830 I was told would receive a call from supervisor or whomever she stated which NEVER happened. 859 pm called had a person said pretty much not going to happen. When I stated to deliver Sunday July 19/ 2026 to my residence I was told I'd have to pay for a additional delivery fee.
UNACCEPTABLE!!!!!! WHEN YOU WERE TOLD TO DELIVER AT 530PM AND DO IT AT 1130AM. IM SURE THERE WILL SOME EXCUSE OF TYPO BS OR WHATEVER.
MY WIFE WAS SO UPSET AND IM FURIOUS..HAPPY 20TH ANNIVERSARY

Inaccurate order and missing items – Highly disappointedI ordered the "Heavenly Lilies" arrangement, which was advertised as a premium, all-white lily arrangement presented in a glass vase with a sympathy card. Instead, I received a completely wrapped bouquet containing pink lilies, tightly closed green buds, and heavy green filler foliage. The glass vase and card I paid for were entirely missing. This looks absolutely nothing like the product advertised on the website. I am requesting a full refund for this unacceptable substitution.

I ordered a bouquet of flowers for my closest friend of over 25 years when she delivered her baby. What arrived looked nothing like what I purchased in terms of the quality, quantity and size. When I asked for a refund or a fresh bouquet to be sent to the address - something that actually reflects what the picture displayed and what I paid for - I never got a response even after following up 3 times.

I ordered a funeral spray. It was confirmed twice, and to be delivered on the day of the funeral. NO FLOWERS. I called and was told the florist rejected the order. NO NOTICE. you only get one chance to get funeral flower order right. DO NO EVER USE THIS COMPANY THEY DESERVE ZERO STARS

I wish there was option to add pictures and I could show you what I am talking about. I regret not reading the reviews first. The plant they delivered was completely different from what I ordered, honestly, it looked like garbage. The product photo showed two full white-flower plants with fillers, but they sent a single dying plant stuffed with paper.
I sent them pictures proving the issue, and all they offered was a $20 store credit. What am I supposed to do with that? I send flowers regularly and have never had a company deliver something so unacceptable. I will never order from them again.

Terrible. Did not deliver on the date I ordered. Almost a week later. Email to me was incorrect that the recipient asked for a different delivery date, but the company texted the recipient the delivery date is Wednesday. No attempt to deliver on the actual date. Do not trust