Florist Reviews 

I requested delivery to a restaurant which I personally know owner. The request was for 530pm when business opened. My wife and I were celebrating our 20th anniversary and our reservation were at 630pm so a 530pm delivery was perfect. We came to restaurant at 620pm ordered our drinks talked to the owner if the flowers "a delivery " was received. He checked with staff nothing. Made a call at 644pm talk to a gentleman that that business was closed at delivery...impossible as its open at 530pm and my items were sent back to warehouse..without a phone call. I was told he would do what he could to correct. App originally said said delivered to in progress.Second call at 754 a lady said business was closed till August 4/2026 which is impossible as i was there having dinner with my wife. 830 I was told would receive a call from supervisor or whomever she stated which NEVER happened. 859 pm called had a person said pretty much not going to happen. When I stated to deliver Sunday July 19/ 2026 to my residence I was told I'd have to pay for a additional delivery fee.
UNACCEPTABLE!!!!!! WHEN YOU WERE TOLD TO DELIVER AT 530PM AND DO IT AT 1130AM. IM SURE THERE WILL SOME EXCUSE OF TYPO BS OR WHATEVER.
MY WIFE WAS SO UPSET AND IM FURIOUS..HAPPY 20TH ANNIVERSARY

Inaccurate order and missing items – Highly disappointedI ordered the "Heavenly Lilies" arrangement, which was advertised as a premium, all-white lily arrangement presented in a glass vase with a sympathy card. Instead, I received a completely wrapped bouquet containing pink lilies, tightly closed green buds, and heavy green filler foliage. The glass vase and card I paid for were entirely missing. This looks absolutely nothing like the product advertised on the website. I am requesting a full refund for this unacceptable substitution.

I ordered a bouquet of flowers for my closest friend of over 25 years when she delivered her baby. What arrived looked nothing like what I purchased in terms of the quality, quantity and size. When I asked for a refund or a fresh bouquet to be sent to the address - something that actually reflects what the picture displayed and what I paid for - I never got a response even after following up 3 times.

I ordered a funeral spray. It was confirmed twice, and to be delivered on the day of the funeral. NO FLOWERS. I called and was told the florist rejected the order. NO NOTICE. you only get one chance to get funeral flower order right. DO NO EVER USE THIS COMPANY THEY DESERVE ZERO STARS

I wish there was option to add pictures and I could show you what I am talking about. I regret not reading the reviews first. The plant they delivered was completely different from what I ordered, honestly, it looked like garbage. The product photo showed two full white-flower plants with fillers, but they sent a single dying plant stuffed with paper.
I sent them pictures proving the issue, and all they offered was a $20 store credit. What am I supposed to do with that? I send flowers regularly and have never had a company deliver something so unacceptable. I will never order from them again.

Terrible. Did not deliver on the date I ordered. Almost a week later. Email to me was incorrect that the recipient asked for a different delivery date, but the company texted the recipient the delivery date is Wednesday. No attempt to deliver on the actual date. Do not trust

DO NOT USE THIS COMPANY.
I should have looked at the reviews before trusting this company with my order. I spent just under 100 Canadian dollars for a bouquet of flowers to be delivered on Wednesday 8th July 2026. This was for an 80th birthday.
The flowers never arrived !! They implied that I had given the wrong address. I checked my order, the correct address had been given. They then stated the flowers would be delivered on Thursday, they never arrived. They were delivered very late afternoon on Friday 10th July. For a company that is meant to care and give such a great service - No - just words, take your money, you get what you get when you get it. This company has never apologised for their mistake, maybe just recognising that they had failed to meet their own expectations of customer service. That is probably because they do not have any expectations of their own service.

I ordered a bouquet as an anniversary gift while out of the country and was not informed until two days later that the delivery was unsuccessful. On top of that, they refuse to issue a refund.

Horrible horrible. They didnot deliver the flowers I requested. And delivery was v poor. Please dont waste your money here.

DO NOT BUY FROM HERE.
Flowers all came FULLY DEAD, late and no vase and won’t give a refund. Complete rip off, no flowers at all

Terrible service! Ordered flowers to be delivered for a 50th birthday. We got confirmation that they will be delivered but on the day of the delivery got an email saying it would be delivered 2 days later than expected and what was confirmed. They also contacted the recipient before us confirming a different delivery date for a surprise birthday gift. When contacting customer service…… the nicest way to put this zero help, unprofessional, zero apology, and no way to escalate the call no supervisor or manager and only a request for a refund was confirmed.

Honestly, this was the worst customer service experience I have ever had.

I ordered a care package for a very dear friend who had just been diagnosed with cancer. I paid extra for next-day delivery because I wanted it to arrive during such a difficult time. Instead, I received a notification that my delivery had been delayed from June 26 until June 30.

I contacted customer service, and they offered me a $20 in-store credit, which I felt was completely inadequate given the circumstances. I emailed them requesting a partial refund to my original method of payment, which I believed was a fair resolution. They refused and instead increased their offer to a $40 in-store credit. At that point, it felt like a slap in the face. I replied again requesting a refund to my credit card, and after that, they completely ignored my emails.

When my friend finally received the package, it only got worse. The fruit arrangement and flowers were not what I had ordered, and the bouquet she received was nowhere near the quality or value of what I paid for.

I called customer service again and was told to send an email, which was incredibly frustrating considering my previous emails had been completely disregarded. The first representative was unhelpful and ended the conversation. I called back and spoke with another agent who was more understanding. She offered to refund 50% of my order if I could provide photos.

I attempted to send the photos while on the phone, but I kept being told they hadn’t been received. After spending about 20 minutes trying to resolve the issue, the representative informed me that she had to end the call because agents are only allowed to stay on calls for 15 minutes or they get in trouble. She said she would arrange for a manager to call me back at a later date.

By that point, I had completely lost confidence in the company. I told her not to bother. I contacted American Express, disputed the charge, explained everything that had happened, and they refunded me.

This entire experience was unacceptable from start to finish. Poor communication, missed delivery commitments, the wrong products, dismissive customer service, and a complete failure to resolve a problem that should never have happened. I will never order from this company again, and I strongly recommend others think twice before trusting them with an important gift, especially for someone going through a difficult time.

Everything that could go wrong, went wrong! This was the worse company that I have ever purchased from in my entire life, and I'm not kidding. It's actually unbelievable, the whole experience. Purchase from a local Florist only is my advice...no Florist.ca, or Bloomex, etc. So lost so much of my time and money with this company.

I ordered the deluxe Hooray bouquet for delivery to the restaurant we were celebrating my in-laws 50th wedding anniversary. The flowers that were delivered were nothing like the picture. The bouquet had no gerber daisies as shown in the picture, the bouquet also was a quarter of the size of the picture shown (and this was after choosing the deluxe size). Petals were falling off of the flowers at the table. The vase also did not have the nice brown string around as shown in their picture. The customized card was nothing more than a plain paper cardboard with the words on it with no boarder or design on it whatsoever. The greenery that I also paid extra for was basically non-existant. This was a very sad and disappointing bouquet for a 50th wedding anniversary to say the least. I really wish I could upload pictures to really show how sad this bouquet arrangement was. After calling and reviewing the pictures I emailed them of the bouquet, the best they said they could do was 100% store credit or 50% refund. They also said I could get 100% refund if I returned the product to the store. Talk about terrible customer service. Never buy from this site!

After I already ordered a bouquet of flowers with this business, I read these negative reviews which worried me about the delivery making it on time or the quality of the flowers. I was obliged to leave a positive review. The quality of the flowers were fantastic and a speedy delivery the same day I ordered from them.

Transacted with them via theie online presence and shop app.

Ordered wedding anniversary flowers 40 days in advance, with instructions to deliver before noontime, which was indicated on the additional comments section.

Not only did they not deliver before noon, they delivered before closing of office hours.

Very poor experience.

Do not use this service if you want timely delivery.

I had a terrible shopping experience with the website florist.ca.

During a chat with the seller, I requested delivery in the morning. However, my boyfriend received the order at 6 PM.

I requested that the pink vase, as shown in the website photo, be added to the order; however, my boyfriend received a transparent vase.

I explained that my boyfriend's name is Ted and asked if it was possible to remove the "dy" from the bear's name, Teddy, so that the bear would be named Ted, like my boyfriend. According to screenshots of the conversation, the seller said it was possible to do this. However, the bear was delivered without the name Ted.

The message I sent him was written on a scrap of paper.

Finally, the description of the items in the order stated that milk chocolate would be delivered, however, the order was delivered with "nocciola" and my boyfriend doesn't like Nutella.

Some scammers...DO NOT USE those people for flowers. unriable and not honest

Ordered Deluxe Lively Blooms Bouquet from Florist.ca and the arrangement sent was not like the website picture or the description of what flowers were to be included. I emailed my complaint to their customer service who offered me a refund if I returned the arrangement. Now that would have added to the embarrassment of having to ask the recipient to return the flowers. I declined the offer and called customer service after not getting a reply to my online rejection to their offer. They said that they could substitute flowers and thought the arrangement looked OK. I did send them a picture of the arrangement with my complaint as well. After not getting any satisfaction to my demands they offered a store credit for $30 when the rep told me it would be $51.75 (the cost of the flowers only). I'll have to wait and see if they correct the amount of the store credit. I will definitely not use this company again.

**Worst online flower order I have ever placed, anywhere. This was a birthday bouquet for a 17th birthday, so it mattered.**

First, the delivery date I paid for and selected at checkout was a Sunday, even though Bloomex's own policy says they don't deliver on Sundays. So the order was delayed to the next day without my knowledge. When I asked why, customer service told me they "could not reach me" by phone — which is simply false. No one ever called or messaged me.

Then the bouquet itself arrived completely different from what I ordered, with no notice or approval from me. What showed up looks like something you'd get at a grocery store for $15, not the $50 I paid. To make it worse, instead of printing the personal message I asked for, they stuffed in their own company flyer and printed my gift card message on the back of it like an afterthought.

This whole experience felt dishonest from start to finish: a delivery date that should never have been offered, a lie about contacting me, and a bouquet swapped at the last minute with zero communication. This was supposed to be a special, memorable day and it was completely ruined. I have ordered flowers many times in Canada and never had an experience this bad. Avoid this company.