Cameron and Brenton from Fire Safety team swiftly helped me with my fire door matter by speaking to their business partner and resolving my doubts and concern in less than 24 hrs! So professional and... Toon meer
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Lees wat reviewers zeggen
Part of our job as property managers is dealing with block management - if property management can be a thankless job, I can't begin to imagine how difficult it can be for a block manager to have to j... Toon meer
Bedrijf heeft geantwoord
I've been trying to get in touch with Robyn Baker and Stephanie Rawlison for the past 6–7 days, both by phone and email, but neither of them has answered my calls or responded to my emails. We s... Toon meer
I usually struggle with Haus but Brenton Steenkamp offered help on the Fire Door checking exercise , on their email regarding the inspection visits. Such a good offer I contacted Brenton who immed... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2008 and privately owned, we manage over 250 residential and mixed-use buildings in and around central London. We’re based on The Kingsland Road (near Islington), and offer great local block management within an hours' travel of our office.
Geschreven door het bedrijf
Contactgegevens
266 Kingsland Road, E8 4DG, London, Verenigd Koninkrijk
- 0207 275 2041
- jamie-lee@h-bm.co.uk
- h-bm.co.uk
4,1
Goed
3K reviews
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Heeft 95% van zijn negatieve reviews beantwoord
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Thank You Genavieve
Thank you Genavieve for the effort you out in.
30 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Melvin,
Thank you for taking the time to recognise Genavieve’s efforts. We really appreciate your kind feedback and are glad she was able to assist.
Regards,
Haus Block Management
Brenton Steenkamp was excellent at…
Brenton Steenkamp was excellent at customer service and delivery, always promptly replied to emails and dealt with queries efficiently and professionally
28 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Mousumi Chowdhury,
It’s lovely to receive such positive feedback about Brenton. We really appreciate you recognising the level of service he provides and taking the time to share your experience with us.
Regards,
Haus Block Management
Brenton was so wonderful
Brenton was so wonderful. His service is so prompt and efficient. Thank you so much for your kind help & assistance. Leila owner at Riverway House.
29 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Lilz Ray,
Thank you for your lovely feedback about Brenton. We really appreciate you taking the time to recognise his efforts and are glad you’ve had such a positive experience with the service he provided.
Regards,
Haus Block Management
Kholelwa at Haus was very helpful
Kholelwa at Haus was very helpful. We had a transaction that was highly pressurised and we got everything we needed from Kholelwa very quickly. They were highly efficient and friendly and we are grateful for this.
22 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Faye Cann,
Thank you for such lovely feedback about Kholelwa. We’re glad she was able to make a difference during what sounds like a very time-sensitive transaction.
We really appreciate your kind words and taking the time to recognise her assistance.
Regards,
Haus Block Management
Genavieve Williams was great
Genavieve Williams was great, responsive and helped adding our tenants to the building system.
29 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Gareth W,
Thank you for your kind feedback. It’s great to hear that Genavieve was able to assist with getting everything set up for your tenants. We really appreciate you taking the time to leave a review.
Regards,
Haus Block Management
Genavieve was really helpful
Genavieve was really helpful and responsive via email & phone. She really easy to talk to, informative and was able to resolve my issue in a timely manner.
29 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Natalie,
Thank you for your kind feedback about Genavieve. It’s great to hear that she made the process straightforward and was able to get everything resolved for you.
We really appreciate you taking the time to share your experience.
Regards,
Haus Block Management
Multiple Block Support
We have multiple blocks al around London of which Haus manages the blocks. One person that has been outstanding and an absolute pleasure to assist us is Genavieve Williams. With having international responsibilities with our company the support and efficiency of Genavieve has been totally invaluable, suffice to say Haus have a brilliant member of staff
28 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Danny Julie,
Thank you for such a wonderful review. It means a great deal to hear how valuable Genavieve’s assistance has been across the developments we manage for you. Your recognition of her hard work and dedication is truly appreciated, and we’re grateful that you took the time to share such kind feedback.
Regards,
Haus Block Management
Great support from Genavieve Williams…
I needed help from Genavieve Williams yesterday with a form‑filling issue, and she was excellent. She responded promptly, was proactive throughout, and handled my query with real patience. Great service.
28 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Karen Antoniou,
Thank you for such lovely feedback about Genavieve. It’s great to know that she was able to make the process easier and provide the assistance you needed. We really appreciate you taking the time to share your experience.
Regards,
Haus Block Management
Great Customer Service
Genavieve is always quick to respond and makes sure all steps are explained and followed up. As a tenant property manager, it is good to work with a block manager that gives you a personal service and is attentive and quick to respond.
28 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Susan,
Thank you for taking the time to share such positive feedback. It’s great to hear that your experience working with Genavieve has been such a positive one and that you value the personal service she provides. We really appreciate your kind words.
Regards,
Haus Block Management
I just wish to commend Genavieve…
I just wish to commend Genavieve Williams, she is always helpful and comes back to me on matters in a timely manner.
28 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Deanne,
Thank you for taking the time to recognise Genavieve and the service she provides. It’s lovely to hear that you can consistently rely on her assistance. We really appreciate your kind feedback.
Regards,
Haus Block Management
Genavieve Williams has been great quick…
Genavieve Williams has been great quick to response and clear with her communication
25 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Terence T - base ps,
Thank you for your kind words about Genavieve. We really appreciate you taking the time to recognise the service she has provided and are glad you’ve had such a positive experience.
Regards,
Haus Block Management
Really poor communication and property management
Really poor communication and property management. They fail to communicate about important matters like loss of water supply. They take heir property tenants and residents for granted. The Property Manager doesn't return calls.
Avoid them at all costs.
24 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Sarvesh,
As we could not locate your details on our system, we used the platform’s function to request more information, however, we have not received a response. We encourage you to contact us directly with any concerns so that we can fully understand them and work to provide a resolution.
Regards,
Haus Block Management
Genavieve Williams was a pleasure to…
Genavieve Williams was a pleasure to deal with and it has been great dealing with her, thank you for all your efforts.
23 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Dominque Roach,
Thank you for your lovely feedback about Genavieve. It’s great to hear that you’ve had such a positive experience dealing with her. We really appreciate your kind words.
Regards,
Haus Block Management
My experience with Haus Block Management
My experience with Haus block management was great.
I needed help regarding joining there supply chain and the customer service provided by all staff was amazing, especially from Genavieve, she helped make sure that I go to the right person in the end without making a fuss, answering all my questions promptly and resolving my issue. Without a doubt I would definitely recommend Haus and their brilliant services. Thank you.
21 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Lauren,
Thank you for such a wonderful review and recommendation.
We’re delighted to hear that you had such a positive experience with the team and that Genavieve was able to guide you through the process and get you to the right person. We really appreciate you taking the time to share your experience with us.
Regards,
Haus Block Management
AVOID
I am genuinely surprised that Haus Block Management is still in business. This 1 star review is fully deserved, and if there were an option to give zero stars, I would.
I have been a resident in one of their managed properties since October last year, and the lift has broken down multiple times during that period. The latest failure has left residents without a working lift for over a month, with repair dates repeatedly pushed back and no reliable resolution provided.
What is even more shocking is their attitude towards residents. When concerns were raised about the constant lift failures, we were effectively told that "these things happen" and that if we had complaints, we should take them up with the lift company. How dare they? Residents and leaseholders do not appoint or manage the contractors. That is the job of the block management company.
Their communication shows a complete lack of accountability, urgency, and empathy. Rather than taking ownership of the situation and pushing for a solution, they appear more interested in passing responsibility elsewhere. The impact on residents, particularly elderly or less mobile individuals, seems to be of little concern to them.
A competent block management company should manage its contractors, keep residents informed, and show genuine concern when services fail. Unfortunately, my experience with Haus Block Management has been the exact opposite.
Avoid at all costs. The level of service is unacceptable, and this matter will be reported to the relevant authorities and regulatory bodies for further review.
17 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear NizMan,
We understand the frustration caused by the lift failure and the prolonged current outage, particularly for residents who rely on the lift for access.
We raised the fault with the lift contractor as soon as it came to our attention and have continued to pursue the repair. The contractor has confirmed that its supplier delivered an incorrect replacement board, which had to be returned. They are now awaiting the correct board, and we have stressed the urgency of completing the repair.
We take residents’ concerns seriously. Our role is to manage the matter with the contractor, and we have continued to follow up and press for progress throughout the outage. We recognise how frustrating the changes to anticipated repair dates have been and are sharing confirmed updates through the resident portal.
We are sorry for the disruption residents continue to experience and are actively pursuing a resolution.
Regards,
Haus Block Management
Positive Experience
I was assisted by Geneiveve Williams who responded in a timely manner with helpful information.
16 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Tolu,
Thank you for taking the time to share your feedback. We’re glad Genavieve was able to provide the information you needed and assist with your enquiry.
Regards,
Haus Block Management
Genavieve carried out my request…
Genavieve carried out my request efficiently and in a timely manner. Confirmed all was done.
15 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Pauline,
Thank you for your kind feedback about Genavieve. We’re glad she was able to assist with your request promptly and efficiently.
We really appreciate you taking the time to leave a review.
Regards,
Haus Block Management
The diligence and attention to detail…
The diligence and attention to detail from Lynne the Estate Manager at Gallions Approach is unmatched!
A pleasure to deal with and hope our paths cross again!
10 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Sasha,
Thank you for such lovely feedback about Lynne. It’s great to hear that her hard work and attention to detail have been so appreciated.
We really appreciate you taking the time to recognise the service she provides.
Regards,
Haus Block Management
Incompetent beyond description
Incompetent, negligent, awful. Seven months since my last review but nothing has changed. Well, things have gotten worse. The water feature still not done - more than 4 and a half years. Not done and no plan in place as to when it would be. Dangerous parking on the ramp of the development continues. 7 months since the issue was raised with Haus, no resolution in place. Bin area door had to be replaced - another great piece of work from Haus. The door delivered by the contractor was wrong, so now supposedly waiting for yet another one (no doubt, leaseholders will pay for both). Fire compartmentation works gone wrong - wrong specs, etc. In general, the development looks neglected and run down. There is not a single thing that goes right or smoothly with Haus. We are on property manager number 4 or 5, every new one promises to turn things around and it just never happens. Haus, please do me a favour and don't answer my review. Spare me and everyone else the corporate jargon about things being outside your control, keeping residents informed, bla, bla, bla. When you can't complete a job for more than 4.5 years and the most simple repair takes months, it's something about you as a business getting it wrong.
Edit: response to Haus' reply: 'review repeats matters raised in several earlier reviews' yes, Haus, this is the point; when you don't do what we are paying you for for years!, what other option have I got? It is within your power to do something about it - just get the work done and then I don't have to write reviews anymore. I wish I didn't have to do it. As for the channel of communication: I regularly ask for an update on Haus' platform, but the very occasional answer of the type 'we are sorry and we understand your frustration' are of no use to anyone.
10 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Nadja,
We value feedback from residents. However, we note that this review substantially repeats matters raised in several earlier reviews.
The concerns raised have been comprehensively considered and addressed on numerous occasions. While we recognise that you may remain dissatisfied with the current position or the time certain matters have taken, the issues are known and continue to be managed. Some matters require contractor or specialist involvement, third-party action or necessary approvals, meaning that progress is not always entirely within HAUS’s direct control.
A public review platform is not the most effective channel for ongoing communication about property-management matters. You remain welcome to contact the Property Management Team directly if you require clarification or an update.
Given that these concerns have already been addressed, we do not consider it constructive to repeat detailed responses on Trustpilot. Any material developments will continue to be communicated directly to residents through the established channels.
Regards,
Haus Block Management
I am a former leaseholder and had to…
I am a former leaseholder and had to contact Haus management recently and spoke with Kholewa who was very friendly and helpful with my enquiry . Although it was only a brief encounter , it left me thinking that customers services is not a easy role but Haus staff are good at doing this well
4 september 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Jacky,
Thank you for such a thoughtful review. It’s wonderful to hear that your experience with Kholewa left such a positive impression. Your kind words about our team and the service they provide are genuinely appreciated.
Regards,
Haus Block Management
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