House of Isabella Reviews 

214
•
TrustScore 4 uit 5

4,2

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

First time using this online business, but I always do my research beforehand using Trustpilop and Google. With great reviews, I purchased some chairs from House of Isabella. Unfortunately, the chairs... Toon meer

Beoordeeld met 5 van de 5 sterren

It was my first time purchasing from House of Isabella and it won’t be the last. Such beautiful pieces they have, I purchased a gorgeous marble bowl for my side table. It’s stunning and their customer... Toon meer

Beoordeeld met 1 van de 5 sterren

I contacted this business in regards to their “price match promise” which is on their website. I found the EXACT SAME item available (same design, same manufacturer, same product name) for $399 co... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I bought a beautiful clock from the brand Thomas Kent. Perfect description on the website. Great price. Fast delivery and even a follow up how things went. Well done team House of Isabella.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

214 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 92% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,2

Alle reviews

(214)

87 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Happy Customer …

Could not be happier with my bar stools from House of Isabella. There was a delay with delivery but great communication and updates made it worth the wait. Great quality and exactly as described.

24 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The Staff is the Difference

The sales staff, customer service was second to none. There was a mistake in ordering, of which was of my own doing, but the staff went out of their way to assist. I am pleased to highly recommend House of Isabella.

14 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The order was duplicated partly due to…

The order was duplicated partly due to automated reminder and email delay. We tried to cancel the duplication. This was an an extremely frustrating experience communication only by email no phone. We told by email eventually that the duplication could not be stopped.
Sent from Victoria but has to be returned to Western Australia??? No refund only a credit voucher. You just make it all to hard.
Abo

23 september 2025
Beoordeeld met 2 van de 5 sterren

Terrible delivery service

Terrible delivery service
Making really trouble for customer without any comensation as complanation.

22 september 2025
Logo House of Isabella

Antwoord van House of Isabella

Hi Dennis,

Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience.

We’re genuinely sorry for the inconvenience caused by the delivery process. Please know that your order was dispatched on time from our warehouse, and we did everything possible on our end to ensure a smooth and timely delivery. Unfortunately, once the items are with the courier, we have no control over their handling or scheduling. In this case, the courier misplaced one of the packages included in your shipment, which caused the delay.

Aside from that particular shipment, the rest of your order was delivered on time and within the expected delivery timeframe. Throughout the process, we stayed in close communication with you, following up with the courier and providing updates as soon as we received them.

We completely understand how frustrating this must have been, and we sincerely regret that this situation impacted your experience. It’s also worth noting that a discount was provided before you placed your order as a gesture of goodwill and appreciation for your support.

We always strive to go above and beyond for our customers, even when issues occur outside of our control. We truly hope you might reconsider your review, as your feedback has a great impact on our small business. We genuinely care about our customers and always do our best to assist in every way we can.

Beoordeeld met 5 van de 5 sterren

A Satisfactory Purchase

I had been looking for a particular product and I fortunately found what suited me on House of Isabelle web site. I was pleased with the price and happy with the product when it arrived. There were problems with the delivery and the product arrived safely with no damage.

19 augustus 2025
Beoordeeld met 2 van de 5 sterren

ordered 3 black garden pots

ordered 3 black garden pots
I received one pot damaged it was not wrapped properly.
Very disappointed
Will not order again

14 juli 2025
Logo House of Isabella

Antwoord van House of Isabella

Hi Maria,

We are very sorry to hear about the damaged pot and sincerely apologise for the disappointment this has caused. Since receiving your email on July 28, we’ve been trying to reach out to assist you.

Could you please respond to this email with photos of the damaged item? Once we receive the photos, we’ll be more than happy to assist you and escalate the matter to our warehouse team so a replacement or solution can be arranged as soon as possible.

Thank you for your support.

Beoordeeld met 5 van de 5 sterren

Fantastic

Fantastic. So far we are very happy with our purchase and will continue to look for more items in the future

31 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best online experience

I somehow got a faulty item. I contacted the team and their response was immediate. The staff member who assisted me was super friendly and helpful, and the issue was resolved right away. Honestly, one of the best online experiences I’ve had!

17 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love the bench

Love the bench, it's fab. They were great with communicating when it was delayed, which was no issue for me :)

13 juni 2025
Beoordeeld met 5 van de 5 sterren

Service? Only the best! Not to mention the product too!!

The team reached out to let us know that their last few bar stools we loved and ordered had been damaged they offered us an immediate refund or store credit. We decided to wait until stock came through which may have been up to 8 weeks. A week later stock arrived and we had our stools a few days after this notice. The stools are stunning, sturdy and came assembled. Shipping was quick considering their sheer size! Customer support team were considerate in informing us every moment there were changes. Absolutely love the product and the service was far superior than any other furniture store we’ve dealt with. Well done everyone! So worth the wait and we’ll buy again if we fall in love with any other products. 🥰

9 juli 2025
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer