JOHNS&CO Reviews 

Always responsive, proactive and provide good advice especially important for me living Outside UK.
I would like to mention Param for his exceptional support

My experience with Johns & Co started around three months ago. I decided to contact Ebru Chow after receiving very positive references about her.

During the contract and onboarding process, Ebru was extremely helpful. She took the time to answer all my questions in detail, was very patient, supportive and approachable, and this played an important role in my decision to move forward with Johns & Co.

The lettings team, particularly Jack, together with Andrew and the rest of the team, have been excellent. They managed to let the apartment very quickly and made the whole process smooth and efficient.

Things run smoothly, communication is swift. Param Virdee and other staff are helpful and communicate well.

Yuxin has been very efficient and responsive, easing the stress which often comes with end-of-tenency arrangements. He is the best property manager I have worked with during my stay.

Wai was very prompt in responding, and he was very helpful.

Nicole Wright has been amazing. Fast and reliable support.

I had a great experience working with Bethel while looking for a rental apartment in Royal Docks, London. Bethel was professional, friendly, and extremely helpful throughout the whole process. He listened carefully to what I was looking for, provided useful advice, and made the search much easier and less stressful.

I really appreciated Bethel’s communication and willingness to help, and he was always approachable whenever I had questions. I would definitely recommend Bethel to anyone looking for a rental property in the Royal Docks or surrounding areas. Thank you, Bethel, for all your help!

Been a pleasure working with Nicole Wright during my tenancy, so sad she wont be my property manager at my new place - quick to help deal with queries and send relevant 3rd party info needed. 5 star!

Sending a huge thank you to Shareen! She was absolutely fantastic from the very first viewing right through to settling into my new home. She had several suitable properties ready for me to view and made the whole process feel so smooth and stress-free. Her support, professionalism, and kindness throughout really made a difference. I couldn’t recommend her enough!

Shareen was fantastic, really helpful throughout process and found me a great apartment asap.

Mr. Thomas Chan is very helpful and responds to our questions and get them solved very quickly.
We really appreciate that he had get the new tenancy agreement done so smoothly.

I had a really positive experience working with Silvia. She was professional, friendly. She was always responsive, patient with my questions, and kept me updated at every stage, which made everything feel much smoother and less stressful. She was also very thoughtful and take our feeling seriously, she even considered a better bed position for my roommate.

I previously left this company a positive review, and to be fair, they do a reasonable job of finding tenants. Now that the tenancy has ended, however, I feel obliged to share the full picture: once they have your money, you are simply ignored. Emails, WhatsApp messages and phone calls routinely go unanswered.

The end-of-tenancy clean was not properly arranged and was delayed by nearly two weeks, apparently because a staff member was on leave and the matter was never handed over. The checkout inspection report was not issued until more than 30 days after the tenant moved out. For many landlords, delays like this would cause direct financial loss. I was fortunate to have a gap between tenancies, but that is no credit to the agency.

From early August, the lettings team contacted me about renewing, which I declined given my experience so far. On 17 August I was told I had to collect my keys from the office in person, with no offer of delivery. It was hard not to see this as a reaction to my decision not to renew. When I arrived for my appointment, I stood at reception for a minute while staff talked and laughed among themselves before anyone came over. Since that day, around 90% of my emails and WhatsApp messages have gone unanswered. Many of my WhatsApp messages have not even been read, which leads me to suspect my number has been blocked. Choosing a different agent is my right, and it should be respected. After treatment like this, it is difficult to understand why any landlord would choose to renew.

A few days later, I was charged a full year's management fee in advance, despite having made it clear that I had appointed another agent. I have now been chasing this for over a week. I received a single reply saying the matter was being investigated, and nothing since. My emails to the team and to their managers have all been ignored.

When the checkout inspection report finally arrived, I replied with my comments. Since then, I have been sent the same email asking me to review the report every other day. It makes me question whether anyone reads incoming emails at all.

As of today, the deposit team has still not responded to my reply, and I have had no confirmation that the incorrect management fee will be refunded. If this is not resolved promptly, I would have to seek legal advice.

Silvia was fantastic - made the whole process very easy!

I had a great experience with JOHNS&CO! Huge thank you to Shareen, who was amazing in helping me find a place to my budget and specifications, even when I was out of town. I’ve had bad experiences with agents before, but she was fantastic from the beginning to the end. Thank you as well to Daniela for helping progress the tenancy! Very grateful :)

Malaika was great at responding promptly and coordinating my paperwork especially from abroad. Would highly recommend the agency and working with Malaika.

Johns and Co are professional and detail orientated. You will get a good quality service. My property manager Brice is especially fantastic as he replies very fast, always answers my numerous questions, is patient, and can resolve all the problems I have. I would recommend their service.

Peter Ogundare was our Property manager, and helped manage our recent move-out. He was excellent throughout. Always responsive, kept us informed at every step, and made what can be a stressful process straightforward. Thank you Peter!

Peter Ogundare was extremely helpful and responsive when I made an incorrect transfer to johns and CO. Extremely warm and helpful 10/10!