JOHNS&CO Reviews 

I started engaging Johns&Co for letting in May/June 2025. Lara has been very helpful, responsive & supportive to my tenancy requirements / expectations. 1 year on, still happy to make her my trusted primary contact for new tenancy. She made it again within a short turnaround time!!

Since coming to london i found renting super annoying and difficult , but as soon as i started renting with johns and co specially with the agent Lara Che Ah-heng which explained each step of the renting experience until receiving back my deposit she made sure that the client received the best outcome and thought like she was renting for herself
I hope i can work with them again in the futur
Omar el azizi

I had an excellent experience with JOHNS&CO, particularly with Mansoor Ahmadzai, who handled the letting process with exceptional professionalism, courtesy and care.

Mansoor was consistently responsive, communicated clearly and kept me properly informed throughout. He took the time to understand my requirements, answered my questions patiently and ensured that the agreed matters were addressed efficiently. His attention to detail and willingness to assist made the entire process feel straightforward and well managed.

Mansoor is a credit to JOHNS&CO and sets a very high standard for client service. I would have no hesitation in recommending him and JOHNS&CO to prospective tenants and landlords.

Lara is our agent. She is very professional and patient, and has been proactive in addressing our needs not only before the deal was completed, but also throughout our tenancy.

yuxin guo did a great job in supporting me, thank you.

Very nice, Lara has helped me with all required steps before moving in

Overall very helpful and fast response

We had an excellent experience with Lara when she helped us move to Canary Wharf, and we are still incredibly grateful for her support today. Our landlord is based outside the UK, which added an additional layer of complexity to the tenancy, but Lara managed the process confidently and professionally, ensuring that communication between all parties remained clear and that the move progressed smoothly.

Our circumstances were also slightly more involved than a standard tenancy, as we were moving with an elderly family member and our two miniature long-haired Dachshunds. Lara handled this with a great deal of understanding and professionalism, making sure that the practical considerations were managed without making the process feel unnecessarily complicated.

From a letting-agent perspective, Lara brings significant value beyond simply facilitating a tenancy. She demonstrates strong client management, effective stakeholder coordination and the ability to keep a transaction moving despite external challenges. Her proactive approach reduces friction for both tenants and landlords, while her attention to detail helps prevent issues from becoming larger problems.

What particularly stands out is the continuity of the relationship. Lara has remained involved and supportive well beyond the initial move and continues to assist us today. That level of aftercare is a real asset to a letting business because it builds trust, encourages client retention and creates the kind of experience that leads to recommendations and repeat business.

For us as tenants, Lara has been someone we know we can rely on, but from a business perspective, it is clear that she also adds value through relationship management, problem-solving and protecting the client experience throughout the tenancy lifecycle. She represents the kind of service that reflects positively on the wider agency and helps build long-term relationships rather than simply completing a transaction.

We would highly recommend Lara to any landlord or tenant looking for a letting professional who combines strong commercial awareness with excellent people skills. She has made a genuine difference to our experience and continues to be a valuable point of contact for us.

Working with Lara Ah-Heng was an absolute pleasure from start to finish. She was instrumental in helping us find the perfect flat, consistently demonstrating incredible speed, professionalism, and a truly proactive mindset.

Throughout the process, Lara’s communication was exceptional. She acted as a fast and efficient bridge between us and the landlord, keeping every conversation clear and moving forward without delay. Her ability to stay on top of every detail made the process seamless and swift, ultimately securing our wonderful new home. Even after moving in, she continues to support us by maintaining smooth communication with the landlord whenever needed.

We are so happy in our new space and could not have done it without her. We highly recommend Lara to anyone looking for an incredible, dedicated, and top-tier property agent!

Johns&Co has an amazing variety of properties. I was lucky enough to work with Lara who has done an amazing job in helping me out at each step of the process before moving in. I would highly recommend to rent through Johns&Co due to their professional approach.

Really nice and kind person, always reply me immediately. And help me to contact landlord and rent guarantor. Really nice experience.

Anya has been helpful! She explained every steps clearly and always replies fast.

I’ve had a really positive experience with Johns & Co, particularly with Paris, who has been managing the property I rent. She has been professional, responsive and very helpful whenever I’ve had any questions or issues. Communication has always been clear, and she makes sure things are followed up and dealt with efficiently. Highly recommend, thanks.

Amazing service from the company, specially from Sami who was really supportive during the whole process making it to run smoothly

I first contacted them through Zoopla and WhatsApp on 23 July regarding a property. The process initially went very smoothly, and I quickly paid the holding deposit to secure the property. The service and communication were good at this stage.

However, about a week later, I was informed that the landlord had changed their mind and decided not to rent out the property. I was told that my holding deposit could be refunded.

Unfortunately, my experience changed completely once I requested the refund. The response time became much slower, and despite repeatedly contacting them, I was only told that the refund had been “actioned” or “sent”. However, the money still has not reached my account.

Today, I am still waiting for my holding deposit to be returned. I have been patient throughout the process, but there has been very little clear communication about where the money is or when I can actually expect to receive it.

It is extremely disappointing that the service was good when they were trying to secure the tenancy, but became so slow and unhelpful once a refund was required. I understand that refunds may take some time to process, but customers deserve clear communication and a reasonable explanation when there are delays.

Overall, a very frustrating and disappointing rental experience. I sincerely hope JOHNS&CO can improve their refund process and communication with tenants.

Johns and Co can find me a new tenant within a short time. Especially Rayan and his team are very responsive and helpful in dealing with my requests. Good experience so far.

provide high level of services and make things done smoothly and efficiently.

The agencies are really helpful and replying in reasonable time!

Staff, including Miyah Reid and Kristen Wu, are very friendly and efficient.

Agent response fast, all procedures done in time and legally