John Shepherd Estate Agents Reviews 

I’m extremely disappointed with John Shepherd Estate Agents in Derby. I had a scheduled viewing at 12:45 pm yesterday, but the agent simply didn’t show up. An hour later, they called, not to apologize, but to ask if I still wanted to view the property. To add insult to injury, they also promised to send me a WhatsApp video of the apartment, which never materialized. In total, I wasted four hours of my day, including leaving work early and using half a day of my annual leave. Not once did I receive an apology or any acknowledgment of the inconvenience caused. If this is how appointments are handled, it raises serious questions about the level of customer service being provided. I would genuinely like to know whether the owner is aware of how their employees are representing the business. People’s time is valuable, and a basic level of professionalism, communication, and courtesy should be the minimum. Mistakes happen, absolutely. But failing to turn up, calling an hour late, not delivering promised follow-ups, and giving no apology is simply unacceptable. I hope the management takes this feedback seriously and addresses these issues. A thoroughly disappointing experience that could easily have been avoide

Matt has been fantastic during the last few weeks when we worked together on a project.

Matt’s enthusiasm, professionalism and deep knowledge of the local property market shone through at every stage of the process.

I’d thoroughly recommend Matt to help you if you’re buying or selling your home.

Jamie has been really good at his job and especially good at sorting out problems

Just worked with Madilynne and Nakesha to move one of my clients into a property in Solihull.

Very smooth process from start to finish, would highly recommend.

We can't recommend John Shepherd Estate Agents, Mere Green highly enough, in particular Jayne and Dan, who helped us so much in moving into our flat. They were so patient with us oldies and guided us every step of the way, always on the end of the phone if we needed help or advice, what a credit they both are, really friendly as well.

Excellent customer service especially gita you can contact her any time with a problem and she’ll sort it

Great communication with all the ladies in Lettings, kept us up to date every step of the way. Always friendly & helpful.

We’ve had a really positive experience with John Shepherd specially our property manager, Gita Patel. She has always been incredibly responsive, approachable and helpful whenever we’ve needed anything.

Recently, we had an issue with the shower tap, and she arranged for a replacement very quickly, which we really appreciated. She is proactive in resolving any concerns and makes sure things are dealt with efficiently rather than leaving us waiting.

Communication has also been excellent throughout our tenancy. She coordinates really well between us and the property owner, keeps us updated at every stage, and makes sure we always know what is happening. She is professional, reliable and genuinely attentive to the needs of the tenants.

It makes such a difference having a property manager who is easy to reach, communicates clearly and takes issues seriously. We feel very well looked after and are extremely grateful for all her help and support. Definitely deserving of 5 stars!

Aleemah Aziz - A true legend and a star! Always patient, professional and helpful with any challenge that may randomly pop up.

I wanted to leave a review for my property manager, Gita Patel. I have been living at this property from almost a year now and I can’t thank Gita enough for her quick responses and solutions to any sort of issues that may rise, she is always reachable and quick to deal with problems.

Mandi was superb right from the very first phone call. Communication was prompt and productive. Mandi was passionate about getting my matters resolved and made the process very smooth. Credit to the company!

Our tenancy was transferred from John shepherd midway through our lease. When our tenancy ended, we were told we were in a significant amount of rent arrears.

Upon inspection, John shepherd had offered us compensation (due to them leaving us without heating for over a month of winter), and rather than actually compensating this they’d made it look as if we were in rent arrears and had not paid enough rent.

It was lucky I had kept all the evidence of this compensation, meaning we were able to get our money back. Had I not have preempted there being an issue when our tenancy ended, and hadn’t kept the evidence, I doubt we would’ve ever seen our money again.

Highly unprofessional company, would not recommend to landlords or tenants.

Mandi and the team at John Shepherd have been no short of excellent. I could not ask for more professionalism or more support and I would recommend very highly!

Tina was really very helpful in helping me promptly with a query

I had a great experience with Mandi when renting out my property. She was very professional, approachable and easy to deal with throughout the process. Her communication was excellent, and she always kept me updated and was quick to respond whenever I had any questions. I would happily recommend her to anyone looking for help with renting out their property.

My property has just been rented and the service I have received has been excellent. Mandi was my initial contact and has been excellent, guiding me through the process. I would be very happy to recommend them as agents.

I have been with John Shepherd since April 26 looking to sell my property. They have been a wealth of advice throughout and have sold the property 2 times, almost at first viewing on both occasions (other factors pulled the initial sale, the current sale is going though the process now). From changing the look of the ads, to advice and calming my fears, they have been brilliant.

Matt Elsworth and the team have been brilliant.

If I sold another property, I would not hesitate to use them!

Reemi Yasmin from Birmingham city centre branch has restored my confidence in using agents. Her exceptional style of customer service almost personalising the service to my needs is commendable. Never a day goes by where I have to chase her, she always responds and goes out of her way to accommodate my requests. Very sharp, super organised. Her friendly approach is very warm. Definitely feel in safe hands with Reemi handling my portfolio.

I'm so grateful for all your help managing my apartment, Reemi Yasmin (33 Colmore Row Branch). After some tough experiences with past RMs (except Tenille Biggs), it's been a breath of fresh air working with you. You and Tenille really listen and genuinely try to solve my issues, even when things are out of your control. I was especially impressed by how you saved me £1100 on the heater repair recently, thank you for that. Being an overseas landlord, having a passionate RM like you makes such a huge difference.

Tom was very efficient and helpful at your Cannock office. Thanks for everything