John Shepherd Estate Agents Reviews 

Rented and found lawyer Adam Ali, the landlord was really a sub-letter who changed the locks after I signed everything. John Shepherd agency refused to help after taking a month's rent and deposit, was homeless

Very helpful staff, particularly Nakesha. Some small hiccups handled well. Moving is always somewhat traumatic but made less so by the staff

To staff: Jodie P.
I had a wonderful experience working with Jodie as my property manager. She is highly professional, knowledgeable, and truly knows her job. What stood out most to me was her excellent communication, responsiveness, and the way she relates to her clients with kindness, respect, and understanding. She is always helpful, approachable, and dedicated to providing the best possible service. I genuinely appreciate all the support she provided to me. I would highly recommend her to anyone looking for a reliable, professional, and caring property manager. She is truly exceptional at what she does, and anyone would be lucky to have her managing their property. Thank you for all your help and support!

John Shepherd have been a great management company. They are on top of everything with regards my property. Seamless transition from looking for new tenants to getting them in. A detailed inspection is done on the property before and after tenants are in/out. Vetting of tenants and checking with me if they are suitable and asking for my input.
Regular contact with me, also doing property inspections is timely.
Jenna & Arun have been exceptionally great. They both stay in regular contact with me and work with me for any issues etc.. keeping me updated and informed and of all the next steps. A good company to look after my properties. Highly recommend

I have found and signed a tenancy agreement through John Shepherds and I’m very happy with the service.
They are a professional estate agent that I will 100% recommend.
Whenever I have an issue they try to fix it as smooth as possible, the communication is great and I feel better knowing that they are there for me. Thanks to Tia that has been nothing but good.

Sam Richards has been our property manager for quite a number of years now and we have always found her to be professional, capable and approachable in her dealings with us. She has been supportive and very helpful in resolving any issues which may have arisen with tenants. If the review was purely for Sam it would be 5 stars.

Much appreciated Reemi’s offer to get the council tax paid which the apartment was empty.
Thank you for the great service!

Dealt with a lady called Abbie Clark
Last week when I went in to branch I
Would like. To say what a pleasure to speak to someone so confident and knowledgeable in there job
Keep it up

After instructing Matt from John Shepherd to sell our property, we can honestly say we were impressed. Matt took the time to constantly update us of any new developments and was always readily available to discuss any issues we had.
Matt not only sold our property once but a 2nd time after the 1st buyer unfortunately pulled out!
Matt relisted our property and arranged viewings straightaway. As a result our property was resold the same day for a higher price.

I would totally recommend Matt to anyone thinking of selling their property.

Ist class service!

Cheers Matt.

Megan was an amazing help for us in getting things sorted out for a rental property.

Megan Johnson handled our moving arrangements, and she was an absolute pleasure to deal with throughout the entire process. She was friendly, professional, approachable and extremely helpful. Communication was seamless, and she kept us well-informed at every stage, providing clear and detailed explanations of each step. Her support made the entire transactional process smooth and stress-free. We truly appreciate her excellent customer service and would highly recommend her.

Tia Carter was very helpful and she actually took her time to help me resolve whatever issue that I had.

Matt has been super helpful brilliant experience so far! The rest of the staff have also been very helpful some great team working going on there!

I’m extremely disappointed with John Shepherd Estate Agents in Derby. I had a scheduled viewing at 12:45 pm yesterday, but the agent simply didn’t show up. An hour later, they called, not to apologize, but to ask if I still wanted to view the property. To add insult to injury, they also promised to send me a WhatsApp video of the apartment, which never materialized. In total, I wasted four hours of my day, including leaving work early and using half a day of my annual leave. Not once did I receive an apology or any acknowledgment of the inconvenience caused. If this is how appointments are handled, it raises serious questions about the level of customer service being provided. I would genuinely like to know whether the owner is aware of how their employees are representing the business. People’s time is valuable, and a basic level of professionalism, communication, and courtesy should be the minimum. Mistakes happen, absolutely. But failing to turn up, calling an hour late, not delivering promised follow-ups, and giving no apology is simply unacceptable. I hope the management takes this feedback seriously and addresses these issues. A thoroughly disappointing experience that could easily have been avoide

Matt has been fantastic during the last few weeks when we worked together on a project.

Matt’s enthusiasm, professionalism and deep knowledge of the local property market shone through at every stage of the process.

I’d thoroughly recommend Matt to help you if you’re buying or selling your home.

Jamie has been really good at his job and especially good at sorting out problems

Just worked with Madilynne and Nakesha to move one of my clients into a property in Solihull.

Very smooth process from start to finish, would highly recommend.

We can't recommend John Shepherd Estate Agents, Mere Green highly enough, in particular Jayne and Dan, who helped us so much in moving into our flat. They were so patient with us oldies and guided us every step of the way, always on the end of the phone if we needed help or advice, what a credit they both are, really friendly as well.

Excellent customer service especially gita you can contact her any time with a problem and she’ll sort it

Great communication with all the ladies in Lettings, kept us up to date every step of the way. Always friendly & helpful.