I booked a restaurant using the restaurant’s own website last week. Jumpaid (never heard of this firm) have managed to get hold of my details, including my card details) and have now charged me £49!!... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This appears like a complete scam with firstly 1p being debited from your bank account as a non returnable fee for booking a restaurant table. Then £69.95 is withdrawn from your account and then ra... Toon meer
Bedrijf heeft geantwoord
We absolutely love The Ginger Pig! They are so welcoming and friendly, always accommodating and keen to please. The food is top notch, particularly the Aberdeen Angus double smash burger which is abso... Toon meer
Bedrijf heeft geantwoord
Jumpaide booked a table for me at a restaurant by telephone, and got/shared confirmation. But the restaurant did not register the booking. Because the app doesn’t show the confirmation by the restaur... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
144 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
This company don’t tell you that they…
This company don’t tell you that they take your money. Be careful of them. They supply nothing in return after taking money from your account. Fortunately my bank were ahead of them and indicated potential fraud.
9 juli 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Jumpaide aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, according to your needs.
Every day, we help our clients by reducing the time they spend making reservations and offering them tips to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which can be canceled at any time and, of course, comes with a money-back guarantee!
Subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
We would like to remind you that our subscription is guaranteed or your money back! If you are not satisfied, please contact us so we can locate your account and process your refund.
Our customer service team will be happy to assist you as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Alex was fantastic
Alex came back with the confirmation really quickly and also phoned to let me know fantastic customer service! Thank you Alex!
9 juli 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your positive feedback! We are delighted that our service met your expectations. Your satisfaction is our top priority, and we are happy to have provided you with a pleasant experience.
We will pass your feedback on to our concierge, who will be delighted to review it!
We hope to see you again soon for future bookings!
Liam from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Thanks Alex!
9 juli 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind words! We are delighted to hear that you were completely satisfied with our service. Your satisfaction is very important to us, and we are happy to have met your expectations.
We will pass on your feedback to our concierge, who will be very pleased!
We hope to have the pleasure of serving you again very soon!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Absolute scam ,attempted to book a…
Absolute scam!! attempted to book a table at a local restaurant online, I tried to book it didn’t work, had to call the restaurant by phone . I was contacted by Jumpaide by phone the next day to leave a review?? for a failed booking?? I had to ring the restaurant I did receive confirmation but assumed my card details were being requested to secure a booking not sign me up to a magazine!!! The magazine I’ve never received and who on earth would pay £69.95 for a magazine???
I have checked my account and they have taken several weekly small amounts of 10p followed by two monthly £69.95 I have paid over £140 for nothing! this is unethical business practices. All I wanted to do was book a table this is immoral!! you should be ashamed of yourselves! PLEASE BEAWARE DO NOT USE JUMPAIDE ITS A BIG SCAMM
Despicable scammers beware !!
3 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Jumpaide aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, according to your needs.
Every day, we help our clients by reducing the time they spend making reservations and offering them tips to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which can be canceled at any time and, of course, comes with a money-back guarantee!
Subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
We would like to remind you that our subscription is guaranteed or your money back! If you are not satisfied, please contact us so we can locate your account and process your refund.
Our customer service team will be happy to assist you as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Bonjour,
Merci beaucoup pour votre commentaire élogieux ! Nous sommes ravis d'apprendre que notre service a été à la hauteur de vos attentes. Votre satisfaction est notre priorité, et nous sommes enchantés d'avoir pu vous offrir une expérience positive.
Au plaisir de vous revoir prochainement pour d'autres réservations !
Frédéric de Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Good service from Jumpaide Chat
I requested help in cancelling my subscription which was provided promptly
8 juli 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Bonjour,
Merci beaucoup pour votre commentaire élogieux ! Nous sommes ravis d'apprendre que notre service a été à la hauteur de vos attentes. Votre satisfaction est notre priorité, et nous sommes enchantés d'avoir pu vous offrir une expérience positive.
Au plaisir de vous revoir prochainement pour d'autres réservations !
Frédéric de Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Eficacia total
He recibido respuesta inmediata a mi correo y se me ha solucionado al instante mi petición Bravo
8 juli 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hola,
¡Muchísimas gracias por sus comentarios positivos! Nos complace saber que nuestro servicio cumplió plenamente con sus expectativas. Su satisfacción es nuestra prioridad, y nos alegra haberla logrado.
¡Esperamos poder ayudarle de nuevo con sus futuras reservas!
Elena de Resadexa
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
We absolutely love The Ginger Pig
We absolutely love The Ginger Pig! They are so welcoming and friendly, always accommodating and keen to please. The food is top notch, particularly the Aberdeen Angus double smash burger which is absolutely delicious. They also do breakfast from 10am and there is a huge variety to choose from or just ask them for what you want and they'll do it. Can't recommend the restaurant highly enough! X
7 juli 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your very positive feedback! We are delighted to hear that our service met your expectations. Your satisfaction is our priority, and it's a real pleasure to know that we were able to offer you a pleasant experience.
We hope to have the pleasure of assisting you again with your future bookings!
Elena from Resadexa
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Subscription refunded although I will…
Subscription refunded although I will need to check this has happened. A good quick service
7 juli 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your feedback! We're delighted to know that you were completely satisfied with our service. Your satisfaction is essential to us, and we're happy to have met your expectations.
We hope to see you again very soon for more bookings!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
SCAM- STEAL MONEY
SCAM- STEAL MONEY
I would give 0 stars if I could. I was desperate and needed a taxi this website came up. Asked for a penny I gave it just for it to tell me there was zero taxis in my area. They charged me £69.95 and keeps taking 25p out of my account. Customer services are useless and I’ve been going back and forth about it. Disgusting company. Not clear and took advantage of me being in need and stranded and didn’t support me in anyway. Im young and vulnerable and they have been nothing but useless. PLEASE AVOID
20 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Regarding the subscription:
Jumpaide offers you a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, travel, shows, and much more.
Our service starts with a 3-day trial period for €0.01, then continues with a monthly subscription. You can cancel at any time, and we offer a money-back guarantee!
The subscription details are clearly stated on our website and are highlighted at each stage of the registration process, including a checkbox. We also send SMS messages and emails every day after you subscribe to remind you of our terms and conditions and introduce you to the service.
Regarding the taxi ride:
We are sincerely sorry to hear that we were unable to fulfill your taxi request. We understand how frustrating this must have been for you.
At Jumpaide, we do everything we can to find the best solutions for our customers. However, as clearly stated on our website, our service consists of finding an available taxi for you. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request, depending on the time and location.
In cases where no taxi is available, one of our concierges will contact you as soon as possible to offer an alternative. We sincerely regret that this was not possible this time, and we want to assure you that we take your feedback very seriously to improve our service.
Your satisfaction is paramount to us, and we hope you will give us the opportunity to offer you a better experience in the future.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your positive feedback! It's a real pleasure to know that our service fully met your expectations. Your satisfaction is at the heart of our mission, and we're delighted to have lived up to them.
We look forward to assisting you again with your future bookings!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Avoid at all cost … concierge service scam
Avoid this company at all costs.
My experience with Jumpaide has been extremely concerning.
I was on a restaurant’s official website booking a table when, somehow, Jumpaide appeared to become involved in the booking process. I was asked to make a 1p payment to secure the reservation, which seemed unusual but insignificant. Four days later, I discovered that £69.95 had been taken from my account, even though my restaurant booking wasn’t due for another month.
I immediately contacted the restaurant directly. They were shocked because they do not use a booking agent or concierge service. They have since begun investigating how this happened and told me they have involved the police to establish whether their website or booking process has been compromised.
I eventually managed to speak to someone at Jumpaide called David, who apologised and asked me to send evidence so my refund could be processed. I did exactly that. I was then informed that the charge related to a subscription service that I had never knowingly signed up for.
Since submitting all the requested information, I have received nothing but automated AI responses. My refund has never been processed. The deadline they gave themselves to resolve the matter has now passed, and they have stopped responding altogether. Even the chatbot no longer replies.
Based on my experience, I would urge anyone booking a restaurant online to check very carefully that Jumpaide is not involved anywhere in the booking process before entering your payment details.
This review reflects my personal experience, and I hope it helps others avoid going through the same situation
7 juli 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We are truly sorry you had a negative experience. We take this type of complaint very seriously and would like to clarify the situation.
Jumpaide is a concierge service that provides you with a personal assistant, available 7 days a week, to help you with all your reservations, including restaurants. This information is clearly stated on our website: reservations are subject to confirmation from the restaurant. We do not claim to be the restaurant itself, and our goal is to simplify your life by offering a personalized service.
Our service begins with a 3-day trial period for €0.01, followed by a monthly subscription that can be canceled at any time, and most importantly, comes with a money-back guarantee!
The subscription details are clearly stated on our website several times, explicitly, and with a checkbox to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails upon registration to remind you of our terms and conditions and to explain the service.
Regarding the issue with your refund, we would like to inform you that your request is already being processed, and you will receive payment as soon as possible.
Your satisfaction is our priority, and we hope to regain your trust.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Inhumanly quick response and very…
Inhumanly quick response and very polite service
6 juli 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you very much for your positive feedback! It is a real pleasure to know that our service met your expectations completely. Your satisfaction is at the heart of our mission, and we are delighted to have delivered excellent service.
We look forward to assisting you again with your future bookings!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Total scam
Total scam. It posed as the booking tool for a restaurant I was trying to get a table at. Took all my details, including cc details to secure the booking. The way it's set up was no different to a legit booking system such as Resy or ResDiary. In handing over details I was apparently signing up to an online concierge service and digital magazine subscription. I had absolutely no idea about any of this as it was not made clear at all. Not only did they not secure my table they charged £69.95 to my account without my prior knowledge/ consent. When I contacted the restaurant to complain they said they did not partner with Jumpaide at all and they had no control over them. Complete charlatans.
15 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We are sincerely sorry for any confusion regarding our concierge service.
Jumpaide aims to provide you with a personal assistant—available 7 days a week—to help you with all your bookings, including taxis, restaurants, hotels, travel, shows, and more, depending on your needs.
Every day, we help our clients save time on making reservations and offer advice to simplify their daily lives.
We offer a 3-day trial period for just €0.01 before transitioning to a monthly subscription. This subscription can be cancelled at any time and, of course, comes with a satisfaction guarantee!
Subscription details are clearly and repeatedly stated on our website, including via a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately after sign-up to reiterate our terms and services.
We would also like to remind you that our subscription includes a satisfaction guarantee! If you wish to proceed with this, please contact us so we can locate your account and issue a refund.
Our customer service team will be happy to assist you promptly and will call you back if we are unavailable when you reach out.
Best regards,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Fraud
The restaurant I was making a reservation for used Jumpaide, and since then Jumpaide keeps charging me for a subscription. This is fraud!
27 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Jumpaide aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, according to your needs.
Every day, we help our clients by reducing the time they spend making reservations and offering them tips to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which can be canceled at any time and, of course, comes with a money-back guarantee!
Subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
We would like to remind you that our subscription is guaranteed or your money back! If you are not satisfied, please contact us so we can locate your account and process your refund.
Our customer service team will be happy to assist you as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
5 * for Hugo and his help today
5 * for Hugo and his help today. Thanks
3 juli 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your positive feedback! We are delighted that our service met your expectations. Your satisfaction is our top priority, and we are happy to have provided you with a pleasant experience.
We will pass your feedback on to our concierge, who will be thrilled to read it!
We hope to see you again soon for future bookings!
Liam from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Absolutely scamming bar%#*+ds
Absolutely scamming bar%#*+ds
AVOID AVOID AVOID
THEY STEAL MONEY !!
2 juli 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We are sincerely sorry for any confusion regarding our concierge service.
Jumpaide aims to provide you with a personal assistant—available 7 days a week—to help with all your bookings, including taxis, restaurants, hotels, travel, shows, and more, depending on your needs.
Every day, we help our clients save time on making reservations and offer advice to simplify their daily lives.
We offer a 3-day trial period for just €0.01 before transitioning to a monthly subscription. This subscription can be cancelled at any time and, of course, comes with a satisfaction guarantee!
Subscription details are clearly and repeatedly stated on our website, including via a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately after sign-up to reiterate our terms and services.
We would like to remind you that our subscription includes a satisfaction guarantee! If you wish to proceed with this, please contact us so we can locate your account and issue a refund.
Our customer service team will be happy to assist you promptly and will call you back if we are unavailable when you reach out.
Best regards,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Money taken
This should be 0. We tried to book a table for lunch in Edinburgh online. Jumpaide popped up we tried to book a table but they didn’t respond. We therefore cancelled and booked through another site. Several days later we found out that they had taken £69.95 from our account and have refused to refund.
15 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We are truly sorry you had a negative experience. We take this type of complaint very seriously and would like to clarify the situation.
Our service begins with a 3-day trial period for €0.01, followed by a monthly subscription that can be canceled at any time, and most importantly, comes with a money-back guarantee!
The subscription details are clearly stated on our website several times, explicitly, and with a checkbox to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to remind you of our terms and conditions and explain the service.
For any issues regarding your subscription, cancellation, or refund, please contact us. We are available to resolve any confusion and will process your refund without hesitation if necessary.
If a refund request has already been initiated, your case is already being processed; under no circumstances will Jumpaide refuse your refund. We simply ask for your patience; you will receive it as soon as possible.
Your satisfaction is our priority, and we hope to regain your trust.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
J ai été volé de 69€95 pour un service…
J ai été volé de 69€95 pour un service que je n ai jamais demandé, juste en cherchant un vtc sur internet. Et sois disant ce n est pas remboursable.
100% arnaque
25 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Bonjour,
Nous sommes vraiment désolés que vous ayez eu une expérience négative. Nous prenons ce type d’accusation très au sérieux et souhaitons clarifier la situation.
Jumpaide est un service de conciergerie qui met à votre disposition un assistant personnel, disponible 7 jours sur 7, pour vous aider dans toutes vos réservations, y compris les restaurants. Ces informations sont clairement indiquées sur notre site web : la réservation se fait sous réserve de la confirmation du restaurant. En aucun cas, nous ne prétendons être le restaurant lui-même, et notre objectif est de vous simplifier la vie en vous offrant un service personnalisé.
Notre service commence par une période d’essai de 3 jours à 0,01€, suivie d’un abonnement mensuel annulable à tout moment, et surtout garanti satisfait ou remboursé !
Les détails de l’abonnement sont clairement mentionnés sur notre site web à plusieurs reprises, de manière explicite et avec une case à cocher pour confirmer votre consentement. De plus, pour éviter toute confusion, nous envoyons des SMS et des emails dès l’inscription afin de rappeler nos conditions et de présenter le service.
Pour tout problème concernant votre abonnement, annulation ou remboursement, nous vous invitons à nous contacter. Nous sommes à votre disposition pour résoudre toute confusion et procéderons au remboursement si nécessaire, sans hésitation.
Votre satisfaction est notre priorité, et nous espérons pouvoir regagner votre confiance.
Cordialement,
Nora de Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your positive feedback! We're delighted that our service met your expectations. Your satisfaction is our top priority, and we're happy we were able to provide you with a pleasant experience.
We hope to see you again soon for future bookings!
Liam from Book Ici
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
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