I booked a restaurant using the restaurant’s own website last week. Jumpaid (never heard of this firm) have managed to get hold of my details, including my card details) and have now charged me £49!!... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This appears like a complete scam with firstly 1p being debited from your bank account as a non returnable fee for booking a restaurant table. Then £69.95 is withdrawn from your account and then ra... Toon meer
Bedrijf heeft geantwoord
We absolutely love The Ginger Pig! They are so welcoming and friendly, always accommodating and keen to please. The food is top notch, particularly the Aberdeen Angus double smash burger which is abso... Toon meer
Bedrijf heeft geantwoord
Jumpaide booked a table for me at a restaurant by telephone, and got/shared confirmation. But the restaurant did not register the booking. Because the app doesn’t show the confirmation by the restaur... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
144 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Complete scam Avoid at all costs
Not only is this a scam I am sure the good reviews are also scams. The names they use are all generic and most of the good reviews don't say anything. Like all the others here giving bad reviews I tried to call a taxi and had this service intercept the booking and are now trying to charge me $80/week for a subscription to something I never used. Total scam
6 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We are sorry to hear that your experience left such an impression.
However, we would like to clarify that we do not manipulate the reviews published on Trustpilot in any way. The reviews posted on this platform come from real users, and it is impossible for us to create, modify, or delete reviews to influence our reputation.
We understand that misunderstandings can occur, and our team is available to review your situation and provide you with any necessary assistance.
The subscription details are clearly stated on our website several times, including a checkbox to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to remind you of our terms and conditions and explain the service.
However, please don't worry, our subscription is guaranteed or your money back. To recover your account and process your refund, please contact us.
Our customer service team will be happy to answer your questions as soon as possible and will call you back if they are unavailable.
Sincerely,
Benoit de Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
"Technically", NOT A SCAM!
Reading from the other people's experience, I do understand why they tried to take a £49 payment out of my account 2 days later, while all I tried to do was to book a taxi just one time.
According to them, they offer 3 days of their service for £0.1 followed by £50-70 monthly subscription, which is written somewhere in the terms and conditions.
I think this needs to be written clearly in the beginning that it will try to cut random amounts as a monthly subscription rather just a line in the really long terms and condition part, which frankly speaking no one has time to read. I know they are technically not liable to do that ... But any honest business would.
25 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you for your feedback. We are pleased to see that the terms and conditions of our subscription are clear and that you understand them.
We have also taken your suggestion into account. Please be assured that we will pass it on to our management team, who will carefully review it as part of our ongoing efforts to improve our services.
Furthermore, we would like to remind you that our subscription comes with a money-back guarantee. If, despite this, our service does not meet your expectations, please contact us. We will locate your account and process your refund according to our terms and conditions.
Our customer service team remains at your disposal to answer all your questions as quickly as possible. In the event of unavailability, we will be sure to contact you.
Sincerely,
Nora de Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
I made some business transactions with…
I made some business transactions with this company had a chat with Customer Services and had found a resolution which is really good. They are really helpful and happy to hear from you and deal with your matter no problem at all good to deal with very polite gentleman on the chat
28 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind words! We are delighted to hear that our service met your expectations. Your satisfaction is our priority, and we are thrilled to have provided you with a positive experience.
We look forward to welcoming you back for future bookings!
Frédéric from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Edited Review
Total scammers, I booked a table with the restaurant and then for some reason this company jumped in and started messaging me which I thought was a contact system from the restaurant and before I knew it they have taken £49 from my account. I never responded to messages so am charging right back, absolutely furious!!!😡 not once did I sign up to a subscription I can book a reservation for myself!!!
Having been totally furious with the transaction debited to my credit card from Jumpaide I have just had a very nice gentleman call me regarding this fee and I can only say I was very impressed with how he dealt with my frustration, he has kindly confirmed that my account is going to be refunded with the £49. He did explain what the company does and I am sure it would be a great service for many people just not something I need at this present time but who knows maybe in the future.
26 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We are truly sorry you had a negative experience. We take this type of complaint very seriously and would like to clarify the situation.
Jumpaide is a concierge service that provides you with a personal assistant, available 7 days a week, to help you with all your reservations, including restaurants. This information is clearly stated on our website: reservations are subject to confirmation from the restaurant. We do not claim to be the restaurant itself, and our goal is to simplify your life by offering a personalized service.
Our service begins with a 3-day trial period for €0.01, followed by a monthly subscription that can be canceled at any time, and most importantly, comes with a money-back guarantee!
The subscription details are clearly stated on our website several times, explicitly, and with a checkbox to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails upon registration to remind you of our terms and conditions and to explain the service.
For any issues regarding your subscription, cancellation, or refund, please contact us. We are available to resolve any confusion and will process your refund without hesitation if necessary.
Your satisfaction is our priority, and we hope to regain your trust.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
The experience today at the St George &…
The experience today at the St George & Dragon was awesome. Lovely staff, beautiful location and wonderful food. A very Special thank you to Mr Andy Cyrus for making us feel so welcome. Thank you !
27 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind words! We are delighted to hear that you were completely satisfied with our service. Your satisfaction is very important to us, and we are happy to have met your expectations.
We will pass on your feedback to our concierge, who will be very pleased!
We hope to have the pleasure of serving you again very soon!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
DO NOT USE THEM
DO NOT USE THEM
. I was just trying to reserve a restaurant table. I got redirected to Jumpaide which took my credit card details and charged my 0.01. Three day later à charge of £49 appears for a years subscription which I had not requested.
22 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Every day, we help our clients by reducing the time they spend making reservations and providing them with tips to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which can be canceled at any time and is, of course, guaranteed or your money back!
Subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
We would also like to remind you that our subscription is guaranteed or your money back! If you are not satisfied, please contact us so we can locate your account and process your refund.
Our customer service team will be happy to assist you as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
I hadn’t realised but I went on to book…
I hadn’t realised but I went on to book a table in a restaurant this company some how got involved and tried taking money out my account without authentication.. avoid
27 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We sincerely apologize for any confusion regarding our concierge service.
We offer a 3-day trial period for €0.01 before you commit to a monthly subscription, which can be canceled at any time and is, of course, guaranteed or your money back!
Subscription details are clearly and repeatedly explained on our website, including a checkbox to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
However, please rest assured that your subscription can be canceled at any time. To access your account and unsubscribe, please contact us.
Our customer service team will be happy to answer your questions as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Scam
Scam. Never signed up for a subscription but have been paying for one! And paid for a taxi that was never even confirmed, let alone delivered.
14 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Regarding the subscription:
Jumpaide offers you a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, travel, shows, and much more.
The subscription details are clearly stated on our website and are highlighted at each step of the registration process, including a checkbox. We also send text messages and emails daily after you subscribe to remind you of our terms and conditions and introduce you to the service.
Regarding the taxi ride:
We are truly sorry for the inconvenience you experienced with your taxi ride. We understand that the wait can be frustrating.
Since we do not have access to your booking details, it is possible that a taxi did not arrive as scheduled. In this case, please do not hesitate to contact us immediately so that we can find you an alternative taxi.
Without notification from you, we cannot be informed of these issues.
Our subscription includes a money-back guarantee. We therefore encourage you to contact us so we can resolve the issue, ensure everything has been handled correctly, and, if necessary, try to compensate for any inconvenience.
Our customer service team is available to answer your questions as quickly as possible and will call you back if they are unavailable.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Super service client
J'avais un débit inexpliqué sur mon compte bancaire, j'ai donc contacté le service client qui a prit en charge ma demande 5 min après que j'ai envoyé mail de réclamation. J'ai été rembourser sans chichis et ai eu une explication claire de la cause du débit.
Super service client
26 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind words! We are delighted to hear that you were completely satisfied with our service. Your satisfaction is very important to us, and we are happy to have met your expectations.
We will pass on your feedback to our concierge, who will be very pleased!
We hope to have the pleasure of serving you again very soon!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
David has been very helpful with…
David has been very helpful with communication and about cancelling a subscription I didn't reliaze I was automatically signed up too.
Thanks for being helpful, efficient and honest.
Thank you
26 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind words! We are delighted to hear that you were completely satisfied with our service. Your satisfaction is very important to us, and we are happy to have met your expectations.
We will pass on your feedback to our concierge, who will be very pleased!
We hope to have the pleasure of serving you again very soon!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Taxi en avance par rapport à l heure…
Taxi en avance par rapport à l heure indiquée, rassurant pour nous.
Conductrice respectueuse et charmante.
Je la recommande+++
26 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Bonjour,
Nous vous remercions chaleureusement pour votre retour positif ! C'est un réel plaisir de savoir que notre service a su vous satisfaire pleinement. Votre satisfaction est au cœur de notre mission, et nous sommes ravis d'avoir été à la hauteur.
Au plaisir de vous accompagner à nouveau pour vos prochaines réservations !
Sophie de Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
AVOID!!! NO BETTER THAN SCAMMERS!
I really didnt want to give this company any stars. I went to book a reservation at my local Harvester and some how this company jumped on board. I just presumed it was a new app for the Harvester. It asked for my card details and to pay 1p. However what I didnt know and they didnt make clear is I was subscribing to a service I didnt want or need. I checked my bank details 4 days later to discover 49.99 had been deducted by Jumpaide from my account. So it cost me 50.00 to book a table at the Harvester. I checked this company out on Trust Pilot and it seems I'm not the only one that has been caught out. This kind of thing should be banned. Avoid Jumpaide like the plague! I have emailed them to ask to be removed from their database and backup databases and requested a refund. I am a pensioner and cannot afford this, they are no better than scammers! This seems to be an automated reply as its identical to other, therefore this must happen constantly. I didnt go on your website you jumped on when I went to book a reservation. Is this the only way you get business!. I will be contacting you for a refund as 49.99 is a lot to a pensioner.
25 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We are truly sorry to hear that you had a negative experience. We take accusations of this nature very seriously and would like to clarify the situation.
Jumpaide is a concierge service that provides you with a personal assistant—available 7 days a week—to help with all your bookings, including restaurant reservations. This information is clearly stated on our website: reservations are subject to confirmation by the restaurant. We never claim to be the restaurant itself; our goal is simply to make your life easier by offering a personalized service.
Our service begins with a 3-day trial period for €0.01, followed by a monthly subscription that can be cancelled at any time—and, most importantly, comes with a money-back guarantee!
Subscription details are clearly and explicitly stated on our website in multiple places, and a checkbox is required to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately after sign-up to outline the terms and explain the service.
Please contact us regarding any issues with your subscription, cancellation, or refund. We are here to clear up any confusion and will process a refund without hesitation if necessary.
Your satisfaction is our priority, and we hope to regain your trust.
Best regards,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hola:
¡Muchas gracias por su amable comentario! Nos alegra saber que quedó totalmente satisfecho con nuestro servicio. Su satisfacción es fundamental para nosotros y nos complace haber cumplido con sus expectativas.
¡Esperamos verle de nuevo muy pronto para futuras reservas!
Sophie, de Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you very much for your glowing review! We are delighted to hear that our service met your expectations. Your satisfaction is our priority, and we are thrilled to have provided you with a positive experience.
We look forward to seeing you again soon for future bookings!
Frédéric from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
This website is a real scam.
This website is a real scam. They do not mention the service costs €49/month.
17 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We are sincerely sorry for any confusion regarding our concierge service.
Jumpaide aims to provide you with a personal assistant—available 7 days a week—to help with all your bookings, including taxis, restaurants, hotels, travel, shows, and more, depending on your needs.
Every day, we help our clients save time on making reservations and offer advice to simplify their daily lives.
We offer a 3-day trial period for just €0.01 before transitioning to a monthly subscription. This subscription can be cancelled at any time and, of course, comes with a satisfaction guarantee!
Subscription details are clearly and repeatedly stated on our website, including via a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately after sign-up to reiterate our terms and services.
We would like to remind you that our subscription includes a satisfaction guarantee! If you wish to proceed with this, please contact us so we can locate your account and issue a refund.
Our customer service team will be happy to assist you promptly and will call you back if we are unavailable when you reach out.
Best regards,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Alex was very helpful in explaining how…
Alex was very helpful in explaining how the sytem was able to wait until the restaurant was open to then call on my behalf and make the booking. Brilliant stuff all round, will definitely recommend.
24 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind words! We are delighted to hear that you were fully satisfied with our service. Your satisfaction is very important to us, and we are happy to have met your expectations.
We will pass your feedback on to our concierge; they will be absolutely thrilled to hear it!
We hope to have the pleasure of serving you again very soon!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Rapide et claire
24 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Bonjour,
Nous vous remercions chaleureusement pour votre retour positif ! C'est un réel plaisir de savoir que notre service a su vous satisfaire pleinement. Votre satisfaction est au cœur de notre mission, et nous sommes ravis d'avoir été à la hauteur.
Au plaisir de vous accompagner à nouveau pour vos prochaines réservations !
Sophie de Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Avoid at all costs
Avoid at all costs. I was trying to make reservation at the restaurant in Capri, Jumpaide popped in with assistance. We didn’t get the reservation but 58 EUR was debited from our card and when I reached out to them they said it wasn’t them. Well on the bank statement clearly states Jumpaid. Now they charge us also monthly small fee and I had to block my card.
16 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Regarding your restaurant reservation:
We are truly sorry to hear that we were unable to fulfill your restaurant reservation request. We fully understand your disappointment and share your frustration.
At Jumpaide, our mission is to simplify the booking process by finding the best available options. It is important to note that, as stated on our website, you submitted a reservation request rather than making a direct booking. Reservation confirmation is subject to the restaurant's availability.
When we receive a request, we do our utmost to get a quick response from the restaurant. However, we cannot guarantee availability until the restaurant confirms the booking. We sincerely regret that things did not work out this time, and we take your feedback very seriously as we look to improve our service in the future.
Our subscription includes a money-back guarantee. We therefore encourage you to contact us so that we can resolve the issue, ensure everything was handled correctly, and—if necessary—attempt to make amends for the inconvenience.
Our customer service team is available to address your inquiries promptly and will call you back if we are unavailable when you reach out.
Best regards,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Great customer service from Robert
Great customer service from Robert - thank you 🙏
24 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind comment! We are delighted to hear that you were fully satisfied with our service. Your satisfaction is essential to us, and we are happy to have met your expectations.
We hope to see you again very soon for future bookings!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your positive feedback! We are delighted that our service met your expectations. Your satisfaction is our top priority, and we are happy to have provided you with a pleasant experience.
We will pass your feedback on to our concierge, who will be thrilled to read it!
We hope to see you again soon for future bookings!
Liam from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
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