I booked a restaurant using the restaurant’s own website last week. Jumpaid (never heard of this firm) have managed to get hold of my details, including my card details) and have now charged me £49!!... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This appears like a complete scam with firstly 1p being debited from your bank account as a non returnable fee for booking a restaurant table. Then £69.95 is withdrawn from your account and then ra... Toon meer
Bedrijf heeft geantwoord
We absolutely love The Ginger Pig! They are so welcoming and friendly, always accommodating and keen to please. The food is top notch, particularly the Aberdeen Angus double smash burger which is abso... Toon meer
Bedrijf heeft geantwoord
Jumpaide booked a table for me at a restaurant by telephone, and got/shared confirmation. But the restaurant did not register the booking. Because the app doesn’t show the confirmation by the restaur... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
144 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
SCAM ALERT
SCAM ALERT
If I could give zero stars I would.
***AVOID, AVOID, AVOID ***
This is a total scam.
You think that you are booking a restaurant table and then paying 1p on your card. Next, without notification or authority it will take £49.99 per month from your account.
I’ve reported to my bank and trading standards
23 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Jumpaide aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, according to your needs.
Every day, we help our clients by reducing the time they spend making reservations and offering them tips to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which can be canceled at any time and, of course, comes with a money-back guarantee!
Subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
However, rest assured, your subscription can be canceled at any time. To access your account and unsubscribe, please contact us.
Our customer service team will be happy to answer your questions as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Thank you Robert
Thank you Robert, for checking and confirming our booking!
23 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Bonjour,
Un grand merci pour vos mots bienveillants ! Nous sommes enchantés d'apprendre que vous avez été pleinement satisfait par notre service. Votre satisfaction nous tient à cœur, et nous sommes heureux d'avoir répondu à vos attentes.
Nous transmettons à notre concierge votre retour qui lui fera extrêmement plaisir!
Nous espérons avoir le plaisir de vous servir à nouveau très bientôt !
Sophie de Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Terrible experience
Like the other reviews, tried to book a restaurant and entered card details as requested to secure a booking.
Reservation went nowhere, and 3 days later they tried to charge me £70. This hidden subscription should be banned from operation.
Do not use this service.
21 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We are truly sorry you had a negative experience. We take this type of complaint very seriously and would like to clarify the situation.
Jumpaide is a concierge service that provides you with a personal assistant, available 7 days a week, to help you with all your reservations, including restaurants. This information is clearly stated on our website: reservations are subject to confirmation from the restaurant. We do not claim to be the restaurant itself, and our goal is to simplify your life by offering a personalized service.
Our service begins with a 3-day trial period for €0.01, followed by a monthly subscription that can be canceled at any time, and most importantly, comes with a money-back guarantee!
The subscription details are clearly stated on our website several times, explicitly, and with a checkbox to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails upon registration to remind you of our terms and conditions and to explain the service.
For any issues regarding your subscription, cancellation, or refund, please contact us. We are available to resolve any confusion and will process your refund without hesitation if necessary.
Your satisfaction is our priority, and we hope to regain your trust.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Alex was great and helped me resolve an…
Alex was great and helped me resolve an issue very quikly
23 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind words! We are delighted to hear that you were completely satisfied with our service. Your satisfaction is very important to us, and we are happy to have met your expectations.
We will pass on your feedback to our concierge, who will be very pleased!
We hope to have the pleasure of serving you again very soon!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Great service from David
23 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your positive feedback! We are delighted that our service met your expectations. Your satisfaction is our top priority, and we are happy to have provided you with a pleasant experience.
We will pass your feedback on to our concierge, who will be delighted to review it!
We hope to see you again soon for future bookings!
Liam from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Rapidité et professionnalisme.
23 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Bonjour,
Un grand merci pour vos mots bienveillants ! Nous sommes enchantés d'apprendre que vous avez été pleinement satisfait par notre service. Votre satisfaction nous tient à cœur, et nous sommes heureux d'avoir répondu à vos attentes.
Nous transmettons à notre concierge votre retour qui lui fera extrêmement plaisir!
Nous espérons avoir le plaisir de vous servir à nouveau très bientôt !
Sophie de Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Great service from David!
23 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind words! We are delighted to hear that you were completely satisfied with our service. Your satisfaction is very important to us, and we are happy to have met your expectations.
We will pass on your feedback to our concierge, who will be very pleased!
We hope to have the pleasure of serving you again very soon!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Très satisfaisant
22 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Bonjour,
Merci beaucoup pour votre commentaire élogieux ! Nous sommes ravis d'apprendre que notre service a été à la hauteur de vos attentes. Votre satisfaction est notre priorité, et nous sommes enchantés d'avoir pu vous offrir une expérience positive.
Au plaisir de vous revoir prochainement pour d'autres réservations !
Frédéric de Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
TOTAL SCAM - Intercepts real restaurant bookings via hidden redirects
Do not trust this company.
I tried to book a table at a restaurant local to me. The link seamlessly diverted me to Jumpaide, masking itself as the official booking agent.
They charged £0.01 under the guise of a "card verification check," which actually signs you up for a hidden, unauthorized £49/month subscription.
The system left me hanging in a "live agent booking" loop for hours, causing me to miss out on the restaurant table completely.
When I went back to my browser history to check the link again, it functioned normally—they deliberately program their system to redirect you only once so they can cover their tracks.
This is a deceptive subscription trap targeting unsuspecting people.
I have cancelled my bank card, reported their parent company (Raybell Limited) to Trading Standards via Citizens Advice, and sent a formal cancellation email to create a paper trail.
Avoid at all costs.
20 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Regarding the subscription:
Jumpaide offers you a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, travel, shows, and much more.
Our service starts with a 3-day trial period for €0.01, followed by a monthly subscription. You can cancel at any time, and we offer a money-back guarantee!
The subscription details are clearly explained on our website and highlighted at each stage of the registration process, notably with a checkbox. We also send daily text messages and emails after you subscribe to remind you of our terms and conditions and introduce you to the service.
Regarding the reservation:
We are deeply sorry to hear that the restaurant did not receive your reservation, despite our best efforts to confirm it. We fully understand how frustrating and disruptive this situation may have been for you, and we sincerely apologize for any inconvenience this may have caused.
To resolve this issue, please contact us. We would like to thoroughly investigate what happened and discuss possible solutions to rectify the situation and prevent it from happening again.
Your satisfaction is our top priority, and we sincerely hope to have the opportunity to offer you an even better experience with your future bookings. Thank you for your understanding and patience as we work to improve our services.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Avoid Jumpaide like the plague
Avoid Jumpaide like the plague. We tried to book a restaurant. Somehow Jumpaide got involved.Before taking booking details they took credit card details. Then told us restaurant was fully booked.it wasn’t and we booked directly with the restaurant. We then had three unauthorised charges appear on our credit card, which we are getting credited.(hopefully). Be careful when booking restaurants and the like, as dodgy outfits like JUMPAIDE cut across reservation sites.
12 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Regarding the subscription:
Jumpaide offers you a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, travel, shows, and much more.
Our service starts with a 3-day trial period for €0.01, followed by a monthly subscription. You can cancel at any time, and we offer a money-back guarantee!
The subscription details are clearly explained on our website and highlighted at each stage of the registration process, notably with a checkbox. We also send daily text messages and emails after you subscribe to remind you of our terms and conditions and introduce you to the service.
Regarding the reservation:
We are deeply sorry to hear that the restaurant did not receive your reservation, despite our best efforts to confirm it. We fully understand how frustrating and disruptive this situation may have been for you, and we sincerely apologize for any inconvenience this may have caused.
To resolve this issue, please contact us. We would like to thoroughly investigate what happened and discuss possible solutions to rectify the situation and prevent it from happening again.
Your satisfaction is our top priority, and we sincerely hope to have the opportunity to offer you an even better experience with your future bookings. Thank you for your understanding and patience as we work to improve our services.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
I did not subscribe to your outfit
I did not subscribe to your outfit, at no time was I invited to subscribe. You sent me notification that my booking at The Cromwell was cancelled because they were fully booked. I then contacted the restaurant and made my own booking. You have charged me £69.95 plus £0.01 plus £0.25 I want this refunded to my account immediately, you can add a further £10 for the time and effort to cancel this.
I have contacted my bank to raise a complaint with the fraud department and Mitchell & Butler Retail warning them of your company’s activity and Trust Pilot will have my review too.
Despicable way of doing things!
However, they have refunded the £69.95 with their explanation. But not the pennies balance. I will not be using their concierge service.
12 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We are truly sorry you had a negative experience. We take this type of complaint very seriously and would like to clarify the situation.
Jumpaide is a concierge service that provides you with a personal assistant, available 7 days a week, to help you with all your reservations, including restaurants. This information is clearly stated on our website: reservations are subject to confirmation from the restaurant. We do not claim to be the restaurant itself, and our goal is to simplify your life by offering a personalized service.
Our service begins with a 3-day trial period for €0.01, followed by a monthly subscription that can be canceled at any time, and most importantly, comes with a money-back guarantee!
The subscription details are clearly stated on our website several times, explicitly, and with a checkbox to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails upon registration to remind you of our terms and conditions and to explain the service.
For any issues regarding your subscription, cancellation, or refund, please contact us. We are available to resolve any confusion and will process your refund without hesitation if necessary.
Your satisfaction is our priority, and we hope to regain your trust.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Attention prélèvement
Attention, plateforme très bien ficelé pour vous sous-tirer de l argent. Après les 10cts demandé pour accéder à des taxi, au bout de 3 jours on vous prélève 49€ sans votre accord pour vous abonner à la conciergerie. Il faut faire des pieds et des mains pour être remboursé. De plus, lors de l'appelle pour réserver un taxi pour faire 17km, en semaine le tarif annoncé est de 120€ ! Aberrant !
Après la réponse qu'ils ont apporté, j'en profite pour répondre comme ceci :
Non c'est 10cts j'ai les preuves bancaire et j'ai aussi les preuves qu'il n'est nullement mentionné de prélèvement, et vous n'avez eu aucun accord de prélèvement SEPA non plus.
Et par pitié, prenez des standardistes qui parlent français !
18 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Bonjour,
Concernant l’abonnement :
Jumpaide vous offre un assistant personnel disponible 7 jours sur 7 pour vous aider avec toutes vos réservations : restaurants, taxis, hôtels, voyages, spectacles, et bien plus encore.
Notre service commence par une période d’essai de 3 jours à 0,01€, puis se poursuit avec un abonnement mensuel. Vous pouvez annuler à tout moment, et nous offrons une garantie satisfait ou remboursé !
Les détails de l’abonnement sont clairement indiqués sur notre site web et sont mis en avant à chaque étape du processus d'inscription, avec notamment une case à cocher. Nous envoyons également des SMS et des emails chaque jour suivant votre abonnement pour vous rappeler nos conditions et vous présenter le service.
Chez Jumpaide, nous mettons tout en œuvre pour trouver les meilleures solutions pour nos clients. Toutefois, comme cela est clairement indiqué sur notre site, notre service consiste à rechercher un taxi disponible pour vous. Malheureusement, nous ne pouvons pas garantir qu’un taxi soit toujours disponible au moment de votre demande, en fonction de l’heure et de la localisation.
Dans les cas où aucun taxi n'est disponible, un de nos concierges vous contacte au plus vite pour vous proposer une alternative. Nous regrettons sincèrement que cela n'ait pas été possible cette fois-ci, et nous tenons à vous assurer que nous prenons votre retour très au sérieux pour améliorer notre service.
Votre satisfaction est primordiale pour nous, et nous espérons que vous nous donnerez l'opportunité de vous offrir une meilleure expérience à l'avenir.
Cordialement,
Nora de Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Très bon service
Très bon service
Prix raisonnable
Chauffeuse Très sympathique
21 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind words! We are delighted to hear that you were completely satisfied with our service. Your satisfaction is very important to us, and we are happy to have met your expectations.
We will pass on your feedback to our concierge, who will be very pleased!
We hope to have the pleasure of serving you again very soon!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
The service was immediate and very…
The service was immediate and very supportive.
My issue was handled quickly and professionally.
Thank you for the prompt assistance.
20 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your positive feedback! It's a real pleasure to know that our service fully met your expectations. Your satisfaction is at the heart of our mission, and we're delighted to have lived up to them.
We look forward to assisting you again with your future bookings!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Beware possible scam
Since writing my initial review I discovered that Jumpaide didn’t make a restaurant booking but they took my card details and subsequently tried to take £49 from my account.
I can only assume that the whole process was a scam.
19 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind words! We are delighted to hear that you were completely satisfied with our service. Your satisfaction is very important to us, and we are happy to have met your expectations.
We will pass on your feedback to our concierge, who will be very pleased!
We hope to have the pleasure of serving you again very soon!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Do not use this
Do not use this. It came up as a third party app when I tried to book a table at a restaurant. 6 hrs later my credit card was billed for purchases I did not authorise. After calling my bank they were already aware of irregularities regarding this firm. Thankfully it was stopped just in time as I am quite vigilante on my credit card transactions.. Also never trust a company who then ring you up asking you to give a 5 star rating for their service by just saying thank you followed by the name of the person calling especially when they sound foreign! I never left a review on their supposed service just as well they soon tried to purchase stuff on my card. Be aware people! Thanks
18 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Jumpage aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, according to your needs.
We offer a 3-day trial period for just €0.01, before you commit to a monthly subscription, which can be canceled at any time and, of course, comes with a money-back guarantee!
For any issues concerning your subscription, cancellation, or refund, please contact us. We are here to resolve any confusion and will process your refund without hesitation if necessary.
Your satisfaction is our priority, and we hope to regain your trust.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Très rapide et efficace pour traiter ma…
Très rapide et efficace pour traiter ma demande.
18 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Bonjour,
Merci beaucoup pour votre commentaire élogieux ! Nous sommes ravis d'apprendre que notre service a été à la hauteur de vos attentes. Votre satisfaction est notre priorité, et nous sommes enchantés d'avoir pu vous offrir une expérience positive.
Au plaisir de vous revoir prochainement pour d'autres réservations !
Frédéric de Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
I tried to book a restaurant on-line
I tried to book a restaurant on-line, it came up with Jumpaide for some reason, I incorrectly assumed they were the booking agent, I now find out the restaurant had never heard of them. After being informed they were contacting the restaurant and to wait up to two hours for confirmation (which is rediculous) I cancelled. I had entered my CC details, I assumed to secure the table. I was horrified to find out two days later that my CC had been charged £49 which turned out to be a monthly subscription. This is a very devious method of misleading people into a subscription for a service that had not been highlighted in any way. Beware.
13 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Regarding the subscription:
Jumpaide offers you a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, travel, shows, and much more.
Our service starts with a 3-day trial period for €0.01, then continues with a monthly subscription. You can cancel at any time, and we offer a money-back guarantee!
Regarding the booking:
We fully understand how frustrating and disruptive this situation may have been for you, and we sincerely apologize for any inconvenience this may have caused.
At Jumpaide, we are committed to handling all your bookings with the utmost care and efficiency. It seems a communication error occurred in this specific case, and we are truly sorry.
To resolve this issue, please contact us. We would like to thoroughly investigate what happened and discuss possible solutions to rectify the situation and prevent it from happening again.
Your satisfaction is our top priority, and we sincerely hope to have the opportunity to offer you a better experience with your future bookings. Thank you for your understanding and patience as we work to improve our services.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
I am responding to Jumpaide’s reply to my Trustpilot review
I am responding to Jumpaide’s reply to my Trustpilot review.
The key point Jumpaide made in its reply was that their terms and conditions are clearly set out on their website.
A secondary point made by Jumpaide was that it offers a 3-day trial.
I don’t dispute either of these statements. However, Jumpaide has not addressed my complaint in its reply - that, when I attempted to make a restaurant table booking by logging on to the restaurant’s website and completing their booking form, I was taken without my permission to Jumpaide and asked to complete my details and enter my credit card.
At the time, I assumed that the restaurant had an agreement with Jumpaide to allow Jumpaide to make bookings on the restaurant’s behalf. I have since confirmed that this was not the case, and that Open Table is the restaurant’s booking agent.
My experience has been replicated by other people, as shown in some of the reviews on Trustpilot and posts on social media.
Jumpaide states that their 3-day trial is free of charge. This is untrue. £00.01 was deducted from my card at the start of the trial and, at the time of writing, has not been refunded.
Finally, Jumpaide has not explained in its reply to my review how their service was offered to me - and why other people have had the same experience - instead of being taken to the service’s booking agent or being directed to the service’s own booking form.
15 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We are truly sorry for any confusion regarding our concierge service.
We help our clients every day by saving them time on their bookings and providing tips to simplify their lives.
As you understand, our service starts with a 3-day trial period for €0.01, followed by a monthly subscription that can be canceled at any time and, most importantly, comes with a money-back guarantee!
However, don't worry, your subscription can be canceled at any time. I would like to inform you that your request is already being processed, and one of our agents will call you back to explain everything in more detail and answer any questions you may have. Your satisfaction is our priority, and we hope to regain your trust.
Sincerely,
Benoit from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind review! We're delighted to know that you were completely satisfied with our service. Your satisfaction is essential to us, and we're happy to have met your expectations.
We hope to see you again very soon for more bookings!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
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