I booked a restaurant using the restaurant’s own website last week. Jumpaid (never heard of this firm) have managed to get hold of my details, including my card details) and have now charged me £49!!... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This appears like a complete scam with firstly 1p being debited from your bank account as a non returnable fee for booking a restaurant table. Then £69.95 is withdrawn from your account and then ra... Toon meer
Bedrijf heeft geantwoord
We absolutely love The Ginger Pig! They are so welcoming and friendly, always accommodating and keen to please. The food is top notch, particularly the Aberdeen Angus double smash burger which is abso... Toon meer
Bedrijf heeft geantwoord
Jumpaide booked a table for me at a restaurant by telephone, and got/shared confirmation. But the restaurant did not register the booking. Because the app doesn’t show the confirmation by the restaur... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
144 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Refunds
Excellent service. Hihi was again helpful and professional. I cancelled my subscription and discussed my refund. Exceptional service and prompt response
27 mei 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind review! We're delighted to know that you were completely satisfied with our service. Your satisfaction is essential to us, and we're happy to have met your expectations.
We hope to see you again very soon for more bookings!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
SCAM!!!!
SCAM!!!!!
Someone entered my card details on this site and 1p was deducted followed by a request for £69.95!
I have had to contact my bank and found out that Jumpaide has set up a recurring payment for that amount every month.
Clearly the 5 star reviews on here are fake!
I will be reporting this to the police as recommended by the bank
21 mei 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Jumpaide aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, depending on your needs.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which can be canceled at any time and is, of course, guaranteed or your money back!
Subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails upon registration to reiterate our terms and conditions and services.
However, rest assured, your subscription can be canceled at any time. To access your account and unsubscribe, please contact us.
Our customer service team will be happy to answer your questions as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Ho disdetto l'abbonamento eseguito per…
Ho disdetto l'abbonamento eseguito per errore in modo veloce e teoricamente dovrebbe arrivarmi il rimborso. Servizio di chat ottimo e veloce
25 mei 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Ciao,
Grazie mille per il tuo feedback positivo! Siamo lieti che il nostro servizio abbia soddisfatto le tue aspettative. La tua soddisfazione è la nostra priorità assoluta e siamo felici di averti offerto un'esperienza piacevole.
Speriamo di rivederti presto per future prenotazioni!
Liam di Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Avoid this company
Tried to book a taxi through Jumpaide but just kept saying trying to find a driver continuously until they decided they couldn't find one. They took 69 euro out of my bank account for a subscription service I was never told about or signed up for. Luckily my bank refused the transaction. Complete scam. AVOID
21 mei 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We are sincerely sorry to hear that we were unable to fulfill your taxi request. We understand how frustrating this must have been.
At Jumpaide, we do everything we can to find the best solutions for our customers. However, as clearly stated on our website, our service consists of searching for an available taxi for you. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request, depending on the time and location.
Regarding the subscription:
Our service starts with a 3-day trial period at €0.01, followed by a monthly subscription. You can cancel at any time, and we offer a money-back guarantee!
The subscription details are clearly stated on our website and are highlighted at each stage of the registration process, including a checkbox. We also send daily text messages and emails after you subscribe to remind you of our terms and conditions and introduce you to the service.
We sincerely regret that this wasn't possible this time, and we want to assure you that we take your feedback very seriously to improve our service.
Your satisfaction is paramount to us, and we hope you will give us the opportunity to offer you a better experience in the future.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hugo's service was excellent
Hugo's service was excellent, he felt with my query quickly and professionally and helped ease my stress quickly
Thank you
23 mei 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your positive feedback! It's a real pleasure to know that our service fully met your expectations. Your satisfaction is at the heart of our mission, and we're delighted to have lived up to them.
We look forward to assisting you again with your future bookings!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Took my card details. Failed reservation after 30 minutes
Took my card details.
Waited 20 minutes with site saying reservation in progress. Rang direct ( which was also a robotic nightmare) and eventually booked.
Then after a further 10 minutes, got a text from jumpaide saying reservation not possible
23 mei 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We are very sorry to hear that we were unable to fulfill your booking request. We completely understand your disappointment and share your frustration.
At Jumpaide, our mission is to simplify your bookings by finding the best available options. It is important to note that, as stated on our website, you submitted a booking request through us, not a direct booking. Booking confirmation is subject to availability.
When we receive a request, we do our best to get a prompt response. However, we cannot guarantee availability until we receive a reply. We sincerely regret that it didn't work out this time and we take your feedback very seriously to improve our service in the future.
Our membership includes a money-back guarantee. We therefore encourage you to contact us so we can resolve the issue, ensure everything has been handled correctly, and, if necessary, try to compensate for any inconvenience.
Our customer service team is available to answer your questions as quickly as possible and will call you back if they are unavailable.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Don’t use this site or the booking link to this site for the Salisbury Arms on Dalkeith Road, Edinburgh
Tried to book a table through this service today. Had to give my card details to do it, which I thought was odd, as the booking link under the Salisbury Arms in Dalkeith Road took us to this site. I thought I was booking directly with the pub.
Turns out the payment for 1p is taken before a regular subscription payment it taken.
Absolutely not worth it as we did not hear anything and ended up going into the pub to book the table ourselves.
This is just a scam. Having looked at other reviews, reports of £69 being taken from accounts at later dates and similar experiences to mine.
To be fair tho, I was able to cancel the subscription via the online chat box as soon as I realised. This is the only reason I have given one star- otherwise it would be starless.
23 mei 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Jumpaide aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, depending on your needs.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which can be canceled at any time and, of course, comes with a money-back guarantee!
At Jumpaide, our mission is to simplify your bookings by finding the best available options. It's important to note that, as stated on our website, you have submitted a booking request through us, not made a direct booking. Booking confirmation is subject to restaurant availability.
When we receive a request, we do our best to get a prompt response from the restaurant. However, we cannot guarantee availability until the restaurant confirms the booking. We sincerely regret that it didn't work this time and we take your feedback very seriously to improve our service in the future.
Our subscription includes a money-back guarantee. We therefore encourage you to contact us so we can resolve the issue, ensure everything has been handled correctly, and, if necessary, try to compensate for any inconvenience.
Our customer service team is available to answer your questions as quickly as possible and will call you back if they are unavailable.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
I tried to book a trip. Scammed
I tried to book a trip. It was cancelled by jumpaide and I have found a payment was drawn from my bank account
19 mei 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We are sincerely sorry to hear that we were unable to fulfill your taxi request and had to cancel the ride. We understand how frustrating this must have been for you.
At Jumpaide, we do everything we can to find the best solutions for our customers. However, as stated on our website, our service consists of searching for an available taxi for you. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request.
Our service starts with a 3-day trial period for €0.01, followed by a monthly subscription. You can cancel at any time, and we offer a money-back guarantee!
The subscription details are clearly stated on our website and are highlighted at each stage of the registration process, including a checkbox. We also send daily text messages and emails after you subscribe to remind you of our terms and conditions and introduce you to the service.
We sincerely regret that this wasn't possible this time and want to assure you that we take your feedback very seriously to improve our service.
Your satisfaction is paramount to us, and we hope you will give us the opportunity to offer you a better experience in the future.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
I think this is a scam website
I think this is a scam website.
I tried to book dishoom, put my credit card, never got a reservation, then found a payment of 69€?
They scam you into a subscription you don't ask for!
Watch out!
14 mei 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Jumpaide aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, depending on your needs.
We offer a 3-day trial period for €0.01 before you commit to a monthly subscription, which can be canceled at any time and is, of course, guaranteed or your money back!
Subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails upon registration to reiterate our terms and conditions and services.
We would also like to mention that our subscription is guaranteed or your money back! If you are not satisfied, please contact us so we can locate your account and process your refund.
Our customer service team will be happy to assist you as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Scam
Did not book the restaurant I requested. Then tried to take £70 out of my account a few days later.
22 mei 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We are truly sorry you had a negative experience. We take this type of complaint very seriously and would like to clarify the situation.
Jumpaide is a concierge service that provides you with a personal assistant, available 7 days a week, to help you with all your reservations, including restaurant bookings. This information is clearly stated on our website: reservations are subject to confirmation from the restaurant. We do not claim to be the restaurant itself, and our goal is to simplify your life by offering personalized service.
When we receive a request, we do our best to get a prompt response from the restaurant. However, we cannot guarantee availability until the restaurant confirms the reservation. We sincerely regret that it didn't work this time and we take your feedback very seriously to improve our service in the future.
Your satisfaction is our priority, and we hope to have the opportunity to offer you a better experience with your next booking.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Very helpful and did everything I asked
Very helpful and did everything I asked
21 mei 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your positive feedback! We are delighted that our service met your expectations. Your satisfaction is our top priority, and we are happy to have provided you with a pleasant experience.
We will pass your feedback on to our concierge, who will be delighted to review it!
We hope to see you again soon for future bookings!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Was listened to and issue resolved…
Was listened to and issue resolved quickly
20 mei 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind words! We are delighted to hear that you were completely satisfied with our service. Your satisfaction is very important to us, and we are happy to have met your expectations.
We hope to have the pleasure of serving you again very soon!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Le service client était excellent et a…
Le service client était excellent et a traité la demande très rapidement.
18 mei 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Bonjour,
Merci beaucoup pour votre commentaire élogieux ! Nous sommes ravis d'apprendre que notre service a été à la hauteur de vos attentes. Votre satisfaction est notre priorité, et nous sommes enchantés d'avoir pu vous offrir une expérience positive.
Au plaisir de vous revoir prochainement pour d'autres réservations !
Frédéric de Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind words! We are delighted to hear that our service met your expectations. Your satisfaction is our priority, and we are thrilled to have provided you with a positive experience.
We look forward to welcoming you back for future bookings!
Frédéric from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind review! We're delighted to know that you were completely satisfied with our service. Your satisfaction is essential to us, and we're happy to have met your expectations.
We hope to see you again very soon for more bookings!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Très bel endroit qui sert une cuisine…
Très bel endroit qui sert une cuisine typique et qualitative. L’été le jardin est un lieu magnifique avec vue sur la campagne toscane.
A ne pas manquer mais il faut réserver !
14 mei 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Bonjour,
Nous vous remercions chaleureusement pour votre retour positif ! C'est un réel plaisir de savoir que notre service a su vous satisfaire pleinement. Votre satisfaction est au cœur de notre mission, et nous sommes ravis d'avoir été à la hauteur.
Au plaisir de vous accompagner à nouveau pour vos prochaines réservations !
Sophie de Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Antwoord van Jumpaide
contact@jumpaide.com
https://jumpaide.com/fr/abonnement/
Hola,
¡Muchísimas gracias por tu amable reseña! Nos alegra saber que quedaste completamente satisfecho/a con nuestro servicio. Tu satisfacción es fundamental para nosotros y nos complace haber cumplido tus expectativas.
¡Esperamos verte pronto para futuras reservas!
Sophie de Jumpaide
contact@jumpaide.com
https://jumpaide.com/fr/abonnement/
Antwoord van Jumpaide
contact@jumpaide.com
https://jumpaide.com/fr/abonnement/
Hola,
¡Muchísimas gracias por tus comentarios positivos! Nos complace saber que nuestro servicio cumplió plenamente con tus expectativas. Tu satisfacción es nuestra prioridad, y nos alegra haberla logrado.
¡Esperamos poder ayudarte de nuevo con tus futuras reservas!
Sophie de Jumpaide
contact@jumpaide.com
https://jumpaide.com/fr/abonnement/
Antwoord van Jumpaide
Email: contact@jumpaide.com
Ciao,
Grazie mille per il tuo feedback positivo! È un vero piacere sapere che il nostro servizio ha soddisfatto appieno le tue aspettative. La tua soddisfazione è al centro della nostra missione e siamo lieti di averla soddisfatta.
Non vediamo l'ora di assisterti nuovamente per le tue future prenotazioni!
Sophie di Jumpaide
Email: contact@jumpaide.com
Antwoord van Jumpaide
Email: contact@jumpaide.com
Hello,
Thank you so much for your positive feedback! It's a real pleasure to know that our service fully met your expectations. Your satisfaction is at the heart of our mission, and we're delighted to have lived up to them.
We look forward to assisting you again with your future bookings!
Sophie from Jumpaide
Email: contact@jumpaide.com
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