I booked a restaurant using the restaurant’s own website last week. Jumpaid (never heard of this firm) have managed to get hold of my details, including my card details) and have now charged me £49!!... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This appears like a complete scam with firstly 1p being debited from your bank account as a non returnable fee for booking a restaurant table. Then £69.95 is withdrawn from your account and then ra... Toon meer
Bedrijf heeft geantwoord
We absolutely love The Ginger Pig! They are so welcoming and friendly, always accommodating and keen to please. The food is top notch, particularly the Aberdeen Angus double smash burger which is abso... Toon meer
Bedrijf heeft geantwoord
Jumpaide booked a table for me at a restaurant by telephone, and got/shared confirmation. But the restaurant did not register the booking. Because the app doesn’t show the confirmation by the restaur... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
144 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Bonjour,
Merci beaucoup pour votre commentaire élogieux ! Nous sommes ravis d'apprendre que notre service a été à la hauteur de vos attentes. Votre satisfaction est notre priorité, et nous sommes enchantés d'avoir pu vous offrir une expérience positive.
Au plaisir de vous revoir prochainement pour d'autres réservations !
Frédéric de Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Quick response
Quick response. Double checked by David to reconfirm !
15 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind words! We are delighted to hear that you were completely satisfied with our service. Your satisfaction is very important to us, and we are happy to have met your expectations.
We will pass on your feedback to our concierge, who will be very pleased!
We hope to have the pleasure of serving you again very soon!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
PLEASE NO ONE USE THIS WEBSITE
PLEASE NO ONE USE THIS WEBSITE, would appear that this is a predatory third-party booking platform. My wife booked a table not aware that there was no need to use them and as with other reports has been charged £69.95. Now in dispute with bank.
Agree this is a basic fraud, PLEASE BE AWARE OF THEIR DECEPTIVE BEHAVIOUR,
9 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Jumpaide aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, according to your needs.
Every day, we help our clients by reducing the time they spend making reservations and offering them tips to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which can be canceled at any time and, of course, comes with a money-back guarantee!
Subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
We would like to remind you that our subscription is guaranteed or your money back! If you are not satisfied, please contact us so we can locate your account and process your refund.
Our customer service team will be happy to assist you as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
I was in Nettuno
I was in Nettuno, Italy, trying to find a taxi to get back to London, but I was unable to find one. Suddenly, this Jumpaid service showed up in my search, and after 3 days I noticed a £70 subscription charge on my CC that I did not authorise.
I tried contacting customer service online for around two hours, but I received no response or assistance.
7 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Regarding the subscription:
Jumpaide offers you a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, travel, shows, and much more.
Our service starts with a 3-day trial period for €0.01, followed by a monthly subscription. You can cancel at any time, and we offer a money-back guarantee!
Subscription details are clearly stated on our website and highlighted at each stage of the registration process, including a checkbox. We also send daily text messages and emails after you subscribe to remind you of our terms and conditions and introduce the service.
At Jumpaide, we strive to find the best solutions for our clients. However, as clearly stated on our website, our service consists of finding an available taxi for you.
However, rest assured, your subscription can be canceled at any time. To access your account and unsubscribe, please contact us.
Our customer service team will be happy to answer your questions as quickly as possible and will call you back if they are unavailable.
Your satisfaction is our top priority, and we hope you will give us the opportunity to provide you with an even better experience in the future.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Muy bien la asistencia.
11 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hola,
¡Muchísimas gracias por tus comentarios positivos! Nos complace saber que nuestro servicio cumplió plenamente con tus expectativas. Tu satisfacción es nuestra prioridad, y nos alegra haberla logrado.
¡Esperamos poder ayudarte de nuevo con tus futuras reservas!
Sophie de Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your positive feedback! We are delighted that our service met your expectations. Your satisfaction is our top priority, and we are happy to have provided you with a pleasant experience.
We will pass your feedback on to our concierge, who will be delighted to review it!
We hope to see you again soon for future bookings!
Liam from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Excellent service
Exelent services sérieux rapide chauffeur irréprochable et très courtois à l écoute de mes attentes
11 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Bonjour,
Merci infiniment pour votre retour positif ! Nous sommes ravis que notre service ait été à la hauteur de vos attentes. Votre satisfaction est primordiale pour nous, et nous sommes heureux d'avoir pu vous offrir une expérience agréable.
Nous ferons parvenir votre retour à notre concierge, qui sera ravi d'en prendre connaissance !
Nous espérons vous revoir prochainement pour d'autres réservations !
Mia de Reserv Go
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Basically I subscribed without knowing…
Basically I subscribed without knowing to an expensive service when I was just booking a restaurant in Palermo. This company is basically a bunch of grifters and crooks. Do not go near them! They are dodgy.
6 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Our service begins with a 3-day trial period at €0.01, followed by a monthly subscription. You can cancel at any time, and we offer a money-back guarantee!
Subscription details are clearly stated on our website and highlighted at each stage of the signup process, including a checkbox. We also send daily text messages and emails after you subscribe to remind you of our terms and conditions and introduce the service.
We are truly sorry to hear that we were unable to fulfill your restaurant reservation request. We completely understand your disappointment and share your frustration.
At Jumpaide, our mission is to simplify your reservations by finding the best available options. It is important to note that, as stated on our website, you submitted a reservation request through us, not a direct booking. Reservation confirmation is subject to restaurant availability.
When we receive a request, we do our best to get a prompt response from the restaurant. However, we cannot guarantee availability until the restaurant confirms the reservation. We sincerely regret that it didn't work out this time and we take your feedback very seriously to improve our service in the future.
Our subscription includes a money-back guarantee. We therefore encourage you to contact us so we can resolve the issue, ensure everything has been handled correctly, and, if necessary, try to compensate for any inconvenience.
Our customer service team is available to answer your questions as quickly as possible and will call you back if they are unavailable.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
UPDATED REVIEW - SAME ADVICE....AVOID!!!
UPDATE TO REVIEW BELOW
Obviously Jumpaide did not appreciate my review so I emailed their customer service (there's an oxymoron) as instructed to say I had not signed up for a "concierge service" that I did not need. I wish to stress to anyone reading this that when I attempted to book the restaurant I have no idea how I was diverted to the Jumpaide site and there was NO indication of any additional payments or fees they would take. I stupidly assumed that the card details required were simply to guarantee the booking. It was only AFTER the booking was confirmed that I received an email that had something in it regarding " my account subscriptions". That prompted me to check my account and, sure enough £49 was due. This has now been taken from my account and I have requested JA to refund me as I did not sign up for a spurious concierge service. After speaking to my bank they have cancelled any future payments and sent me a new debit card so JA are unable to claim any further payments. Needless to say, Jumpaide's "customer service" department have not responded in any way whatsoever regarding my refund request. I informed them if they did not do so I would indeed update my reference to point this fact out too
Again my advice if you have a link show up for this company is to ignore it (unless you are happy to pay £588 a year to them for their "concierge service"!) Finally, I would also stress that the restaurant themselves (Hawksmoor) emailed me to say they are in now way affiliated to this company and cannot understand how the link to them came about.
I went to book a table at a restaurant in Edinburgh and the link took me to Jumpaide. I was then instructed to guarantee the booking by providing my card details and making a "payment" of £0.01. I did this and received confirmation of the booking by text. I also started to receive emails offering details of taxi companies in Europe and some sort of guide to a book about Portugal?! I immediately unsubscribed and blocked the text messages (which BTW hasn't worked) I routinely checked my bank account today to find a RECURRING pending payment of £49 to Jumpaide, which I know nothing about, didn't agree to and for what I do not know. I've immediately raised a fraud issue with my bank and have also had to order a new debit card in case whoever had my details has sold them on.
6 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We are truly sorry you had a negative experience. We take this type of complaint very seriously and would like to clarify the situation.
Jumpaide is a concierge service that provides you with a personal assistant, available 7 days a week, to help you with all your reservations, including restaurants. This information is clearly stated on our website: reservations are subject to confirmation from the restaurant. We do not claim to be the restaurant itself, and our goal is to simplify your life by offering a personalized service.
Our service begins with a 3-day trial period for €0.01, followed by a monthly subscription that can be canceled at any time, and most importantly, comes with a money-back guarantee!
The subscription details are clearly stated on our website several times, explicitly, and with a checkbox to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails upon registration to remind you of our terms and conditions and to explain the service.
For any issues regarding your subscription, cancellation, or refund, please contact us. We are available to resolve any confusion and will process your refund without hesitation if necessary.
Your satisfaction is our priority, and we hope to regain your trust.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Please never get scammed into using Jumpaide
Please never get scammed into using Jumpaide. I booked a table at Dishoom Canary Wharf last Wednesday - I didnt even realise I was booking through a 3rd party. Badly done me. I received a call the following day - Thursday 4 June and was asked to review the booking process. I hung up. Jumpaide with no authority signed me up to a concierge subscription and charged me £49. I am now in dispute with my bank and Jumpaide over how they managed to charge me. This is a basic fraud (although my bank regards it as a merchant dispute). Reviews online confirm this. Hopefully lesson learnt.
8 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We are deeply sorry to hear that the restaurant did not receive your reservation, despite our best efforts to confirm it. We fully understand how frustrating and disruptive this situation must have been for you, and we sincerely apologize for any inconvenience this may have caused.
At Jumpaide, we are committed to handling all your reservations with the utmost care and efficiency. It appears that a communication error occurred in this particular case, and we are truly sorry. We understand the impact this may have on your plans, and we offer you our sincerest apologies.
To resolve this issue, please contact us. We would like to review the situation in detail and discuss possible solutions to rectify it and prevent it from happening again in the future.
Your satisfaction is our top priority, and we sincerely hope to have the opportunity to offer you a better experience with your future reservations. We thank you for your understanding and patience as we work to improve our services.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Easy person to chat with and sort…
Easy person to chat with and sort issue. Thank you
8 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind words! We are delighted to hear that our service met your expectations. Your satisfaction is our priority, and we are thrilled to have provided you with a positive experience.
We look forward to welcoming you back for future bookings!
Frédéric from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Very helpful. Just realised that we didn’t have SMS…
Just realised that we didn’t have SMS to receive messages but Sami assured us our booking was all confirmed on the chat which was great - big relief for 2 x 70yr women struggling with anything technical!
8 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your positive feedback! We are delighted that our service met your expectations. Your satisfaction is our top priority, and we are happy to have provided you with a pleasant experience.
We will pass your feedback on to our concierge, who will be delighted to review it!
We hope to see you again soon for future bookings!
Liam from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Utter scam.
I tried to book a table at a restaurant which wasn’t successful. I thought this company was something to do with the restaurant. There was a payment of 1p taken which I promptly forgot about. Now my bank has just blocked a payment of £49 for a “subscription” to this company. Absolutely despicable. I have contacted via their chat and they have escalated since I said I would report them to Action Fraud. Absolutely nowhere have I signed up to ANYTHING with this company I am furious.
Note: Please don’t jump on my review and claim you’ve sent messages or texts that “clearly state your terms” as you have with others reviews, because you absolutely have not.
7 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We are deeply sorry to hear that the restaurant did not receive your reservation, despite our best efforts to confirm it. We fully understand how frustrating and disruptive this situation must have been for you, and we sincerely apologize for any inconvenience this may have caused.
At Jumpaide, we are committed to handling all your reservations with the utmost care and efficiency. It appears that a communication error occurred in this particular case, and we are truly sorry. We understand the impact this may have on your plans, and we offer you our sincerest apologies.
To resolve this issue, please contact us. We would like to review the situation in detail and discuss possible solutions to rectify it and prevent it from happening again in the future.
Your satisfaction is our top priority, and we sincerely hope to have the opportunity to offer you a better experience with your future reservations. We thank you for your understanding and patience as we work to improve our services.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind review! We're delighted to know that you were completely satisfied with our service. Your satisfaction is essential to us, and we're happy to have met your expectations.
We hope to see you again very soon for more bookings!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Helpful chat to clarify my charge and…
Helpful chat to clarify my charge and resolve issues. Friendly and fast.
7 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your positive feedback! It's a real pleasure to know that our service fully met your expectations. Your satisfaction is at the heart of our mission, and we're delighted to have lived up to them.
We look forward to assisting you again with your future bookings!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
This should be closed down
This should be closed down - Total Scam - was trying to book a table, looked like Jumpaide were partnered with Restaurant... it wasn't. Somehow I was enrolled in a "3-day trial" that was never made clear, and a few days later they attempted to take £69 from my account. Thankfully, my bank blocked the payment. No meaningful customer support and a highly misleading sign-up process. This should not be allowed. Avoid at all costs. I find it ironic that they have responded to my review... however their customer service is no existent or hiding behind emails. THIS A SCAM - SHOULD NOT BE LEGAL TO 'SIGN UP' PPL WITHOUT PROPER CONSENT.
7 juni 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Regarding the subscription:
Our service starts with a 3-day trial period for €0.01, followed by a monthly subscription. You can cancel at any time, and we offer a money-back guarantee!
The subscription details are clearly explained on our website and highlighted at each stage of the registration process, notably with a checkbox. We also send daily text messages and emails after you subscribe to remind you of our terms and conditions and introduce you to the service.
Regarding the reservation:
We are deeply sorry to hear that the restaurant did not receive your reservation, despite our best efforts to confirm it. We fully understand how frustrating and disruptive this situation may have been for you, and we sincerely apologize for any inconvenience this may have caused.
At Jumpaide, we are committed to handling all your reservations with the utmost care and efficiency. It appears there was a miscommunication in this instance, and we are truly sorry. We understand the impact this may have on your plans, and we offer our sincerest apologies.
To resolve this issue, please contact us. We would like to thoroughly investigate what happened and discuss possible solutions to rectify the situation and prevent it from happening again.
Your satisfaction is our top priority, and we sincerely hope to have the opportunity to provide you with an even better experience on your future bookings. Thank you for your understanding and patience as we work to improve our services.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Bonjour,
Merci beaucoup pour votre commentaire élogieux ! Nous sommes ravis d'apprendre que notre service a été à la hauteur de vos attentes. Votre satisfaction est notre priorité, et nous sommes enchantés d'avoir pu vous offrir une expérience positive.
Au plaisir de vous revoir prochainement pour d'autres réservations !
Frédéric de Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
I only used this once
I only used this once, but unsuccessfully, but the attention from the operators were kind and with a quick response.
17 mei 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind words! We are delighted to hear that our service met your expectations. Your satisfaction is our priority, and we are thrilled to have provided you with a positive experience.
We look forward to welcoming you back for future bookings!
Frédéric from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Absolute scam ,went to book a table at…
Absolute scam ,went to book a table at a local restaurant online ,this thing came up I tried to book it didn’t work ,so booked by phone .
Next day the bank are on to me saying these people are trying to take £69.99 from your account on a standing order .
Blocked pronto ,tried to cancel said “subscription “no luck surprisingly .
Despicable scammers beware !!
23 mei 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Jumpaide aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, according to your needs.
Every day, we help our clients by reducing the time they spend making reservations and offering them tips to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which can be canceled at any time and, of course, comes with a money-back guarantee!
Subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
However, rest assured, your subscription can be canceled at any time. To access your account and unsubscribe, please contact us.
Our customer service team will be happy to answer your questions as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hugo was brilliant and resolved my…
Hugo was brilliant and resolved my issue immediately
30 mei 2026
Review zonder uitnodiging
Antwoord van Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your positive feedback! It's a real pleasure to know that our service fully met your expectations. Your satisfaction is at the heart of our mission, and we're delighted to have met them.
We'll pass on your feedback to our concierge, who will be extremely pleased!
We look forward to assisting you again with your future bookings!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
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