Novuna Vehicle Solutions Reviews 

6.185
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Lukas and Lizzie managed to pull the impossible out of the bag! My own car died unexpectedly last week leaving me completely stuck. Whilst I'd planned to move to a salary sacrifce car for my next rep... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Spoke with Michelle regarding changes to my direct debit, and the level of service was highly professional and efficient. Really easy to get through to the team there, and a pleasure to chat to. Look... Toon meer

Beoordeeld met 5 van de 5 sterren

Jake from the contracts termination team was absolutely fantastic!!! He answered all my questions and also gave the best advise, I am so grateful Jake!! Thanks for your excellent customer service, f... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I just wanted to pay my Road Fund License balance amount which Ash helped me pay very swiftly and professionally. She patiently explained the procedure for payment and how I would receive a payment re... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Leasingservice

Over Novuna Vehicle Solutions

Geschreven door het bedrijf

Who are Novuna Vehicle Solutions?

Our award-winning industry knowledge, coupled with our unique experience of specially modified commercial vehicles, vans, trailers and plant equipment, means we offer total asset solutions to meet your business requirements and objectives.

Our industry leading approach is recognised and we are the only FN10 leasing company to be fully accredited by the Institute of Customer Service.

Together, we make the important things happen.

Learn More Business Vehicle Leasing Fleet Management Electric Fleet Solutions Electric Car Salary Sacrifice My Novuna Vehicle

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

6K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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4,9

Alle reviews

(6.185)

2.583 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

It was handled so great booking my…

It was handled so great booking my first service through Novuna Vehicle Solution
Was so easy thanks 😊

2 oktober 2026
Review zonder uitnodiging
Logo Novuna Vehicle Solutions

Antwoord van Novuna Vehicle Solutions

Hi Roland, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.

Beoordeeld met 5 van de 5 sterren

Service absolutely perfect

Service absolutely perfect. Everything fully explained. I will certainly recommend ! 5 stars

29 september 2026
Review zonder uitnodiging
Logo Novuna Vehicle Solutions

Antwoord van Novuna Vehicle Solutions

Hi Mr. Pattie, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.

Beoordeeld met 5 van de 5 sterren

First Communication

I had to get in touch in order to book my first service on my Honda Jazz. I spoke to a guy called Jordan who was extremely kind, very very helpful and most supportive! In fact when i ended the call i said to my Dad what a very nice person he was and my dad who heard the call agreed! Huge thanks and a huge shout out to Jordan! Thank you!!!

2 oktober 2026
Review zonder uitnodiging
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Antwoord van Novuna Vehicle Solutions

Hi Mark, thank you for your lovely feedback! It’s fantastic to hear Jordan made such a positive impression with his kind and supportive service. We’ll make sure he receives your huge shout-out! Best wishes, Stephen.

Beoordeeld met 5 van de 5 sterren

Friendly fast reliable service highly…

Friendly fast reliable service highly recommend if your stuck at the road Side and thank u again

1 oktober 2026
Review zonder uitnodiging
Logo Novuna Vehicle Solutions

Antwoord van Novuna Vehicle Solutions

Hi Keeley, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.

Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful, Sam understood my question and answered clearly and professionally

1 september 2026
Review zonder uitnodiging
Logo Novuna Vehicle Solutions

Antwoord van Novuna Vehicle Solutions

Thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.

Beoordeeld met 5 van de 5 sterren

Ashley was and has always been…

Ashley was and has always been extremely helpful, courteous, attentive and well informed. A credit to the company.

2 oktober 2026
Review zonder uitnodiging
Logo Novuna Vehicle Solutions

Antwoord van Novuna Vehicle Solutions

Hi Kevin, thank you for your five star review! It's great to hear about your experience with Ash, we'll be sure to pass on your feedback. Best wishes, Stephen.

Beoordeeld met 5 van de 5 sterren

The specialist customer service…

The specialist customer service department really did their best to assist me through a tough time.

2 oktober 2026
Review zonder uitnodiging
Logo Novuna Vehicle Solutions

Antwoord van Novuna Vehicle Solutions

Hi David, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.

Beoordeeld met 5 van de 5 sterren

Professional & Clear Customer Support!

Great Service from Ash! Very clear and concise and professional service!

1 oktober 2026
Review zonder uitnodiging
Logo Novuna Vehicle Solutions

Antwoord van Novuna Vehicle Solutions

Thank you for your five star review! It's great to hear about your experience with Ash, we'll be sure to pass on your feedback. Best wishes, Stephen.

Beoordeeld met 5 van de 5 sterren

The experince has been smooth

The experince has been smooth, communcation and been regular and clear. The Delivery of the vehicle was very impressive and the chap was in constant communication throughout the day. The car was delayed being released in Swindon which ment the delivery wasn't until 6:45pm at night, the driver changed the planned and delivered to my home address, which i though was expectional service. it was clear he simply wanted to go the extra mile and out of his way to do so. when he arrived very late on a Friday, he wasn't rusted and gave me his full time and attention, again showing he really care about making sure i was happy and been show the car fully. it was a rare experience to meet a chap genuniely concerned that i received the best service and experience. I am extremely happy with the car and the service i have received from the Novuna team.

25 september 2026
Review zonder uitnodiging
Logo Novuna Vehicle Solutions

Antwoord van Novuna Vehicle Solutions

Hi Terry, hank you for your wonderful feedback! It’s great to hear that the communication and delivery experience exceeded your expectations, despite the delay. We’re especially pleased our driver went the extra mile to make the experience a positive one. Enjoy your new car! Best wishes, Stephen.

Beoordeeld met 5 van de 5 sterren

Straight forward order process

Lukas was very helpful and quick in replying to all our queries to help us decide which car to go for and can't wait to receive it!

1 oktober 2026
Review zonder uitnodiging
Logo Novuna Vehicle Solutions

Antwoord van Novuna Vehicle Solutions

Hi Mitesh, thank you for your five star review! It's great to hear about your experience with Lukas, we'll be sure to pass on your feedback. Best wishes, Stephen.

Beoordeeld met 5 van de 5 sterren

Easy and straight forward on the…

Easy and straight forward on the phone,kept up to date, The tyre fitter went above and beyond. Great service.

30 september 2026
Review zonder uitnodiging
Logo Novuna Vehicle Solutions

Antwoord van Novuna Vehicle Solutions

Hi Andrew, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.

Beoordeeld met 5 van de 5 sterren

Sam was friendly and helpful

1 oktober 2026
Review zonder uitnodiging
Logo Novuna Vehicle Solutions

Antwoord van Novuna Vehicle Solutions

Hi Stephen, thank you for your five star review! It's great to hear about your experience with Sam, we'll be sure to pass on your feedback. Best wishes, Stephen.

Beoordeeld met 5 van de 5 sterren

Top service from a very informative…

Top service from a very informative employee
This is very reassuring comparing to the previous company I am comparing it with.
5 star service
Thank you

1 oktober 2026
Review zonder uitnodiging
Logo Novuna Vehicle Solutions

Antwoord van Novuna Vehicle Solutions

Hi Michael, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.

Beoordeeld met 5 van de 5 sterren

Polite and efficient

Polite and efficient

1 oktober 2026
Review zonder uitnodiging
Logo Novuna Vehicle Solutions

Antwoord van Novuna Vehicle Solutions

Hi Heather, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.

Beoordeeld met 5 van de 5 sterren

The person I talked to was extremely…

The person I talked to was extremely helpful and sorted out my request there and then.

30 september 2026
Review zonder uitnodiging
Logo Novuna Vehicle Solutions

Antwoord van Novuna Vehicle Solutions

Hi David, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.

Beoordeeld met 5 van de 5 sterren

Ash was excellent

Ash was excellent. Helpful, knowledgeable and cheerful!

1 oktober 2026
Review zonder uitnodiging
Logo Novuna Vehicle Solutions

Antwoord van Novuna Vehicle Solutions

Hi Steph, thank you for your five star review! It's great to hear about your experience with Ash, we'll be sure to pass on your feedback. Best wishes, Stephen.

Beoordeeld met 5 van de 5 sterren

Great, quick customer service and easy to understand

I just wanted to pay my Road Fund License balance amount which Ash helped me pay very swiftly and professionally. She patiently explained the procedure for payment and how I would receive a payment receipt via email, which I received promptly as well. Great service and I have been with Novuna for over 3 years now.

1 oktober 2026
Review zonder uitnodiging
Logo Novuna Vehicle Solutions

Antwoord van Novuna Vehicle Solutions

Hi Parul, thanks for sharing your experience! It’s great to hear Ash made the payment process quick and easy and explained everything clearly. We’ll be sure to share your feedback with her. Best wishes, Stephen.

Beoordeeld met 5 van de 5 sterren

Lauren at Novuna was super helpful

Lauren at Novuna was super helpful, knowledgeable and made navigating a tricky booking issue simple, great service.

30 september 2026
Review zonder uitnodiging
Logo Novuna Vehicle Solutions

Antwoord van Novuna Vehicle Solutions

Hi Richard, thank you for your five star review! It's great to hear about your experience with Lauren, we'll be sure to pass on your feedback. Best wishes, Stephen.

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