Novuna Vehicle Solutions Reviews 

Handled quickly and efficiently without any issues.

Ash was superb - efficient, kind and very polite!

2.5 hours after reporting the breakdown the car was being collected and I was on my way home in an Uber. The only thing was them being unable to deliver a hire car on a Sunday. Taking a taxi an hour out of my way to collect one from Birmingham airport wasn't suitable. I was happy with the alternative of RAC getting me an Uber home.

Easy, straightforward communication with answers delivered in seconds.

Fair prices, good customer service and easy to deal with. Professional staff who are knowledgeable and helpful.

Sam was very pleasant and dealt with my query quickly.

I found Nicola was very helpful and understanding of my situation.

Great customer service one phone call and it’s all sorted

Clear and concise , friendly and informative to deal with.

Service Advisors were very professional, experienced and welcoming. They were able to complete all the work on the car in a timely manner whilst keeping me informed. Special shout out to Chase.

The garage communicated directly with Novuna which meant I only had to take the car in at a certain time and then pick it up when ready approx 1 hour.
No hassle what so ever. Excellent service from Novuna and the relevant garage.

Great communications and amazing customer care. Kept me up to date through the whole process and were extremely easy to get hold of if I wanted to talk to someone. Thank you

I cannot thank the team enough for their outstanding help in resolving what was a very stressful situation.

I had inadvertently assigned a personalised registration plate to the wrong vehicle, which meant the vehicle’s registration did not match the details held by the DVLA. Had the vehicle been stopped by the police, this could potentially have resulted in a very serious and worrying situation.

Klaudia and Felicity, thank you so much for going the extra mile. You quite literally saved my anxiety level from going through the roof! Your help was hugely appreciated, and I would have absolutely no hesitation in recommending you to anyone needing assistance with vehicle registrations or personalised plates.

The professionalism, efficiency and genuine willingness to help was exceptional and turned what was an incredibly stressful situation into one that was resolved promptly and smoothly.

Thank you once again.

Everything was made easy and everyone was extremely helpful

Helpful and knowledgeable call handler, able to answer questions and resolve the query

Very good staff knowledgable and helpful. She got help but answered all my questions. GREAT.

Very polite and professional.

Excellent and professional service

Awful experience when getting my car fixed as it had a dangerous issue caused by their mobile tyre fitter. On the day the car was booked in to be fixed novuna employee 'accidentally' pressed the decline button on their approval system which meant the garage couldn't do the work. Waste of a journey and whole day for me. I was left calling them everyday for hours on end to find somewhere to get the problem fixed. No accountability from them and still no reply to my complaint.