Oasis Market Reviews 

I have received my item very quickly
Very excellent quality 👌
Sudanese traditional food item 😋

I recently ordered Egyptian bread from Oasis Market and had a great experience. The service was smooth and efficient, and my order arrived fresh and well-packaged.

It’s always nice to find a place that offers authentic products with reliable service. I’ll definitely be ordering again and would recommend them to anyone looking for good quality Egyptian groceries.

The order came in great condition as well as on time. The customer service team was also very informative, friendly and helpful. Overall, this was a great and positive experience.

I ordered items for an event, costing over £150, a week in advance. However, the person rarely ever answers the (mobile) phone. After many calls over a period of days, he answered at late evening to say, 'Don't worry, you will get a DHL tracking number tomorrow and your items delivered on the stated date'. We agreed.

He then completely disappeared! No answer, no replies to emails or even Whatsapp messages. Even to request a refund he hasn't replied at all. I was truly left in a dilemma and had to take urgent action to find alternatives for the event, causing so much stress.

I have now reached out to the bank who can hopefully assist, as he still has my money and won't reply. They could possibly blacklist him too.
Please don't buy from this man! The website looks professional, but notice its only a mobile number, so he's either a scammer or doesn't care once he has your money!
I would highly recommend Bakkali, perfect and on time every time, I don't know why I thought to try this! Awful

SCAM! My order was meant to be delivered last Monday and no update on it whatsoever - contacted DHL who is meant to be delivering and they had advised me that they are still waiting to receive it from use and to contact use, I have since tried to contact use on WhatsApp for an update on my order and no response.

I have to say, I had one of the worst experiences in customer service and communication with this website.
The website didnt show the correct date of delivery, they never delivered my items in both the date they had set or the date I originally chose.
I contacted them via email and WhatsApp, they never answered and I had to refund my money via my bank “as undelivered services” or “fraud suspected” when I had no other choice.

Sad that they are the only ones who promote for “baladu” bread and waiting for other companies to start selling them to be able to get them.

Barely 1 ⭐️ service for me

My experience with Oasis Market is excellent. If an order is delayed, they inform the buyer honestly, although this happens rarely. They also track the order's arrival. This isn't my first time dealing with them, but since they started, I've been grateful for their kind service.

Excellent experience with Oasis Market. The quality of the products is great. The ordering process was smooth, delivery was on time, and items arrived in perfect condition.

Customer service is also very responsive and helpful, which makes a big difference. It’s clear they care about their customers and the overall experience.

Highly recommended, I’ll definitely be ordering again!

High quality products with Exceptional Customer Experience. Also, really professional with the delivery process!!

Scam, avoid. They did not send the order on time, despite of contacting them many times within 3 weeks, every time they replied we will send tomorrow, then they stopped replying on whatsapp or email, to aplogize or even offer to issue a refund, i had to request my refund from my bank which will delay my refund for 45 day untill bank process the request. If it is not a real scam, thats even worse to run a business with such a bad experience and customer service.

Unfortunately I had the same poor experience as some people here did. The only time anyone responded was to my first call after I’d had no response to a WhatsApp message. I was reassurance by a polite gentleman 3 days after my order was supposed to arrive that there had been a delay and my order would be out the next day and be delivered the day after. Part of my order was delivered 5 days after that call, so 9 days late, and I’ve no idea what happened to the rest of my order as I’m getting no response. A shameful and awful first experience.

Great experience, fast delivery, excellent packaging, I highly recommend this website and would gladly shop here again.

بخصوص الطلب اللي عملته يوم 10 مارس (رقم.(Oasis-122316 :الطلب
اللي حصل من ناحيتكم غير مقبول نهائي. كان المفروض الطلب يوصل يوم 16 مارس، وبعد كده اتأجل ل 18 مارس، وبرضه ماوصلش، ومن غير أي
عف في التواصل، ده مفتواصل أو حتى اعتذار.
مش بس كده، أنا حاولت أكلمكم أكتر من مرة واتواصلت عن طريق واتساب وكمان الرقم المباشر، ومفيش أي رد خالص. اللي حصل دهِ مش مجرد
ضيش تواصل أصلًا - لا رد، لا متابعة، لا أي إخطار بالتأخير، ولا حتى بدء أي إجراء
واضح بخصوص الطلب أو الاسترجاع.
بناءً عليه أنا لغيت الطلب، من حولي أسبوع فات و لحد دلوقتي كمان الاسترجاع ما بدأش، وده غير مقبول. وَمطلوب باسترجاع المبلغ كامل فورًا. !!!

If there were an option to give zero stars, I would.

I placed an order on 02/03 with a selected delivery date of 07/03, and since then I have received no updates at all about my order. There has been no confirmation of dispatch, no explanation for the delay, and no communication whatsoever.

I have tried contacting the company multiple times via WhatsApp, but have been completely ignored. What is even more concerning is that they remain active on Instagram, regularly posting content while failing to respond to customers.

To make matters worse, any comments raising concerns about orders appear to be deleted, leaving only positive comments visible. This gives a very misleading impression of their service.

This is extremely unprofessional and shows a clear lack of transparency and respect for customers. Based on my experience, I would strongly advise others to avoid ordering from this company.

We made an order on 1st March 2026. 4 weeks later not responding to calls, texts or email it cost us £84 and so far no delivery. This is very bad, does anyone else have the same experience. I am concerned that they are allowed to take orders despite I read a few bad reviews.

I canceled my order because no thing arrived I order in December I'send email to much to ask him when my money back no one answer I bought big order

Everything was great and exactly as ordered.

I placed an order on 21 February with a promised delivery date of 28 February, and over four weeks later, I am still without my order. The delay alone is unacceptable, but what is even more concerning is the complete lack of communication and accountability from this company.

I have contacted customer service multiple times and was repeatedly told that the order was not ready for dispatch. I was also assured that someone would follow up with me, which never happened. Since then, my attempts to reach the company by phone have been ignored.

I formally requested a refund on 12 March due to the excessive delay and poor service, and to date, I have received no response whatsoever. Ignoring a customer’s refund request is completely unprofessional and raises serious concerns about the company’s reliability and integrity.

Based on this experience, I cannot recommend this company. Customers should be cautious, as you may find yourself in the same situation—out of pocket, with no product and no communication.

Before I get a standard reply to this review asking for the order number, I will leave it here - 10018995

Disgraceful company. Placed an order well over a month ago, they have taken my money and not sent the product. I have contacted them multiple times for an update, but no response. Disgusting level of service. Do not shop here. The positive reviews on here suggest AI or bots.